15 customisable OKR examples for It Team
What are It Team OKRs?
The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for It Team to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own It Team OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable It Team OKRs examples
You'll find below a list of Objectives and Key Results templates for It Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to establish a high-performing IT team
Establish a high-performing IT team
Achieve 90% team satisfaction rate through team-building activities and growth opportunities
Create and offer regular professional development opportunities- Conduct monthly team satisfaction surveys and feedback sessions
- Implement weekly team-building exercises and workshops
- Recruit and onboard 5 IT professionals with diverse expertise
- Develop an effective onboarding process
- Launch a targeted recruitment campaign
- Identify 5 diverse IT roles needed in the company
- Develop and implement an IT team onboarding program for swift integration
- Design comprehensive IT team training materials
- Implement onboarding process in the HR system
- Identify essential skills needed for the IT team
2. OKRs to enhance communication and training for Business-led IT services
- Enhance communication and training for Business-led IT services
- Decrease IT related issues raised by employees by 30% following the training
- Implement intensive and comprehensive IT training for all employees
- Establish a solid IT support team for immediate troubleshooting
- Conduct regular IT performance checks and updates
- Increase employee trainee count by 40% in IT procedures and process
- Allocate budget for training and development programs
- Develop and implement strategic recruitment plans
- Identify the need for additional IT trainees in the department
- Improve post-training test scores by 25% to ensure comprehension and retention
- Implement interactive learning activities during training
- Offer one-on-one follow up coaching sessions
- Develop comprehensive study guides for post-training review
3. OKRs to implement phase one of privilege access management tool replacement
- Implement phase one of privilege access management tool replacement
- Develop detailed transition plan to ensure zero service disruptions
- Schedule and communicate transition plan to all stakeholders
- Develop contingency strategies addressing identified risks
- Identify critical services and potential disruption risks
- Train 70% of IT staff on the operation of selected new access management tools
- Organize and implement the scheduled training sessions
- Choose appropriate access management tools for training
- Identify 70% of IT staff requiring access management training
- Identify and assess five potential replacement tools, determining suitability by end of quarter
- Research and list five potential replacement tools
- Evaluate each tool's effectiveness and suitability
- Present findings and recommendation by the deadline
4. OKRs to streamline and automate IT infrastructure processes
- Streamline and automate IT infrastructure processes
- Implement automation in 70% of server management tasks to enhance efficiency
- Train the team on implementing automation processes
- Identify the predominant server management tasks for automation
- Research and select suitable automation tools
- Deploy desktop automation to reduce manual tasks in IT support by 50%
- Purchase and install necessary automation software
- Identify repetitive, manual tasks in IT support for automation
- Train IT support staff in automation usage
- Develop an automated solution to resolve 60% of common network issues
- Test and implement the automation solution
- Identify common network issues and their frequency
- Design a prototype for automated issue resolution
5. OKRs to seamless integration and deployment of Productiv SaaS application
- Seamless integration and deployment of Productiv SaaS application
- Identify and reduce shadow IT instances by 25% using the Productiv app
- Assemble team to identify current shadow IT instances
- Establish plan to reduce shadow IT by 25%
- Utilize Productiv app for IT management analysis
- Validate Productiv SaaS's compatibility with our systems by the end of week 1
- Execute a small-scale compatibility test using Productiv SaaS
- Identify our system's requirements and Productiv SaaS's specifications
- Analyze test results and articulate findings
- Successfully train 90% of the IT team on managing the Productiv SaaS application
- Identify key features in the Productiv SaaS application for training focus
- Develop comprehensive training program for IT team members
- Monitor and evaluate training progress and effectiveness
6. OKRs to enhance security operations with standardized logging and monitoring
- Enhance security operations with standardized logging and monitoring
- Train 100% of the tech team on new logging standards and monitoring processes
- Develop a comprehensive training module on new logging standards
- Implement periodic assessments to ensure comprehension and compliance
- Schedule mandatory training sessions for all tech team members
- Implement a standardized logging system in 100% of operational scopes
- Identify all operational scopes requiring standardized logging
- Choose appropriate standardized logging system for implementation
- Deploy chosen system across all identified scopes
- Achieve 95% detection rate of security issues with enhanced monitoring tools
- Research and purchase advanced security monitoring tools
- Regularly test and adjust security parameters
- Train IT team on using enhanced monitoring tools
7. OKRs to increase overall sales productivity for our offshore IT services team
- Increase overall sales productivity for our offshore IT services team
- Achieve a 20% increase in quarterly revenue from offshore IT services
- Upsell enhanced IT services to existing offshore clients
- Implement targeted marketing strategies in offshore jurisdictions
- Streamline delivery process to boost operational efficiency
- Reduce the sales cycle duration by 15% for offshore IT services
- Implement streamlined communication systems for improved efficiency
- Provide sales team advanced negotiation training
- Close deal gaps with efficient project management strategies
- Close 5 new strategic B2B deals specifically for offshore IT services
- Identify and contact 10 potential B2B partners for offshore IT services
- Follow-up with potential partners to negotiate and close deals
- Prepare and deliver tailored presentations on our offshore IT services
8. OKRs to enhance productivity and operation efficiency in IT management
- Enhance productivity and operation efficiency in IT management
- Improve system uptime to 99.9%
- Establish a comprehensive system monitoring plan
- Regularly conduct preventive maintenance and updates
- Implement redundancy in key system infrastructure components
- Implement a new IT project management tool with 90% team adoption
- Identify a suitable IT project management tool for the team
- Conduct tool training sessions to ensure 90% adoption
- Monitor and address any adoption issues regularly
- Reduce IT incident response time by 30%
- Train IT staff in streamlined incident response processes
- Implement automated alert systems for quicker incident identification
- Regularly review and refine existing response protocols
9. OKRs to ensure successful integration and deployment of Productiv SaaS application
- Ensure successful integration and deployment of Productiv SaaS application
- Fully integrate Productiv SaaS with existing IT infrastructure by 100% within the defined timeline
- Identify necessary APIs to connect Productiv SaaS to IT infrastructure
- Execute integration process following API guidelines
- Monitor and evaluate system performance post-integration
- Train 90% of relevant staff in operating and maintaining Productiv SaaS effectively
- Identify the staff who need to use Productiv SaaS
- Arrange training sessions on Productiv SaaS operation
- Supervise follow-up activities for effective maintenance training
- Identify and mitigate 100% of discovered shadow IT instances leveraging Productiv SaaS
- Identify all instances of shadow IT using Productiv SaaS
- Analyze potential security risks and impact
- Implement mitigation strategies for flagged risks
10. OKRs to enhance IT stability in the DACH region through strategic global and local collaborations
- Enhance IT stability in the DACH region through strategic global and local collaborations
- Implement 2 new IT infrastructure projects successfully with minimized downtime
- Implement projects during least busy hours to minimize disruption
- Prioritize tasks, delegate accordingly, and monitor progress regularly
- Identify required resources and create detailed project plans for each system
- Secure 3 new strategic partnerships with reputable IT service providers by end of Q2
- Finalize and formalize partnership agreements
- Identify reputable IT service providers for potential partnership
- Set up meetings to present partnership proposals
- Achieve a 25% reduction in IT-related complaints/issues from regional stakeholders
- Improve IT infrastructure for enhanced efficiency
- Implement advanced IT troubleshooting training for staff
- Establish effective communication channels for IT issues
11. OKRs to enhance IT operational efficiency through data-driven innovations
- Enhance IT operational efficiency through data-driven innovations
- Implement 2 new data-driven tools to ensure 10% faster project delivery
- Research top-rated data-driven tools for project management
- Train team on new tool integration and usage
- Monitor project delivery speed improvements regularly
- Increase the use of automated processes by 20% to reduce manual work
- Identify tasks that can be automated efficiently
- Invest in higher-quality automation software
- Train staff on implementing these automated processes
- Decrease IT incident response time by 15% through predictive analytics
- Regularly review analytics to optimize incident response
- Train IT staff on predictive analytics tools' usage
- Implement predictive analytics software in the IT department
12. OKRs to streamline IT Service Desk for swifter resolution time
- Streamline IT Service Desk for swifter resolution time
- Enhance self-service portal use by 50% to promote faster issue resolution
- Implement a feedback mechanism on portal usability
- Launch a portal awareness campaign to increase visibility
- Develop user-friendly navigation for efficient self-service usage
- Implement a new training program to improve technical troubleshooting skills by 30%
- Develop comprehensive, skills-focused training program
- Identify key areas of technical troubleshooting needing improvement
- Implement training program and monitor progress
- Decrease average ticket response time by 20%
- Implement a ticket prioritization system
- Boost staff levels during peak times
- Train support team in effective time management
13. OKRs to enhance the organization's information technology efficiency and security
- Enhance the organization's information technology efficiency and security
- Increase IT systems uptime to 99.9% across all operations
- Introduce proactive system performance monitoring
- Regularly update and patch all software systems
- Implement robust and diverse backup servers for essential systems
- Implement multi-factor authentication for 90% of users to enhance security
- Guide users through the multi-factor adoption process
- Choose a suitable multi-factor authentication system
- Identify and classify users based on access levels and security requirements
- Decrease system-related user complaints by 30% through proactive IT support improvements
- Enhance technical troubleshooting protocols
- Implement continuous monitoring for system performance
- Develop comprehensive IT support training programs
14. OKRs to comprehensive inventory creation of Business-led IT services
- Comprehensive inventory creation of Business-led IT services
- Identify 100% of existing Business-led IT services for inclusion in the inventory
- Integrate identified IT services into the inventory system
- Conduct a comprehensive survey of all existing IT services
- Categorize identified services based on business domain
- Achieve a 95% accuracy rate in cataloguing these identified IT services
- Train staff regularly on cataloguing best practices
- Consistently review and correct catalogue entries
- Implement detailed cataloguing standards and procedures
- Implement an intuitive, user-friendly system to access the established inventory
- Conduct frequent testing and subsequent iterations for system improvements
- Develop system design with emphasis on user-friendly interface
- Identify user needs and preferences for inventory system
15. OKRs to enhance efficiency and uniformity in IT asset management processes
- Enhance efficiency and uniformity in IT asset management processes
- Increase process automation to decrease manual intervention by 35%
- Implement appropriate automation software to streamline processes
- Identify repetitive tasks that are suitable for automation
- Train staff on new automation tools for transitional efficiency
- Reduce process variability by achieving 90% adherence to structured workflows
- Monitor and measure workflow adherence regularly
- Identify the key steps in your current workflows
- Provide training on structured workflows to staff
- Train 100% of the Asset Management team on new standardized process protocols
- Develop comprehensive training material on new process protocols
- Validate training effectiveness through assessments
- Schedule and conduct training sessions for the team
It Team OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tability's audit dashboard will highlight opportunities to improve OKRsTip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
Tability's check-ins will save you hours and increase transparencyTip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your It Team OKRs in a strategy map
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
Tability's Strategy Map makes it easy to see all your org's OKRsIf you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More It Team OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to decrease user acquisition cost for our mobile app
- OKRs to successfully accomplish set goal
- OKRs to maintain a professional and engaged presence at work
- OKRs to enhance the overall call quality in the contact center
- OKRs to successfully lead the organisation of online event "12 Days of Christmas"
- OKRs to enhance effectiveness and efficiency of T2 support agents
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.