15 customisable OKR examples for It Team

What are It Team OKRs?

The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.

Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.

We've tailored a list of OKRs examples for It Team to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own It Team OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Feel free to explore our tools:

Our customisable It Team OKRs examples

You'll find below a list of Objectives and Key Results templates for It Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

1. OKR to establish a high-performing IT team

  • ObjectiveEstablish a high-performing IT team
  • Key ResultAchieve 90% team satisfaction rate through team-building activities and growth opportunities
  • TaskCreate and offer regular professional development opportunities
  • TaskConduct monthly team satisfaction surveys and feedback sessions
  • TaskImplement weekly team-building exercises and workshops
  • Key ResultRecruit and onboard 5 IT professionals with diverse expertise
  • TaskDevelop an effective onboarding process
  • TaskLaunch a targeted recruitment campaign
  • TaskIdentify 5 diverse IT roles needed in the company
  • Key ResultDevelop and implement an IT team onboarding program for swift integration
  • TaskDesign comprehensive IT team training materials
  • TaskImplement onboarding process in the HR system
  • TaskIdentify essential skills needed for the IT team

2. OKR to enhance communication and training for Business-led IT services

  • ObjectiveEnhance communication and training for Business-led IT services
  • Key ResultDecrease IT related issues raised by employees by 30% following the training
  • TaskImplement intensive and comprehensive IT training for all employees
  • TaskEstablish a solid IT support team for immediate troubleshooting
  • TaskConduct regular IT performance checks and updates
  • Key ResultIncrease employee trainee count by 40% in IT procedures and process
  • TaskAllocate budget for training and development programs
  • TaskDevelop and implement strategic recruitment plans
  • TaskIdentify the need for additional IT trainees in the department
  • Key ResultImprove post-training test scores by 25% to ensure comprehension and retention
  • TaskImplement interactive learning activities during training
  • TaskOffer one-on-one follow up coaching sessions
  • TaskDevelop comprehensive study guides for post-training review

3. OKR to streamline and automate IT infrastructure processes

  • ObjectiveStreamline and automate IT infrastructure processes
  • Key ResultImplement automation in 70% of server management tasks to enhance efficiency
  • TaskTrain the team on implementing automation processes
  • TaskIdentify the predominant server management tasks for automation
  • TaskResearch and select suitable automation tools
  • Key ResultDeploy desktop automation to reduce manual tasks in IT support by 50%
  • TaskPurchase and install necessary automation software
  • TaskIdentify repetitive, manual tasks in IT support for automation
  • TaskTrain IT support staff in automation usage
  • Key ResultDevelop an automated solution to resolve 60% of common network issues
  • TaskTest and implement the automation solution
  • TaskIdentify common network issues and their frequency
  • TaskDesign a prototype for automated issue resolution

4. OKR to seamless integration and deployment of Productiv SaaS application

  • ObjectiveSeamless integration and deployment of Productiv SaaS application
  • Key ResultIdentify and reduce shadow IT instances by 25% using the Productiv app
  • TaskAssemble team to identify current shadow IT instances
  • TaskEstablish plan to reduce shadow IT by 25%
  • TaskUtilize Productiv app for IT management analysis
  • Key ResultValidate Productiv SaaS's compatibility with our systems by the end of week 1
  • TaskExecute a small-scale compatibility test using Productiv SaaS
  • TaskIdentify our system's requirements and Productiv SaaS's specifications
  • TaskAnalyze test results and articulate findings
  • Key ResultSuccessfully train 90% of the IT team on managing the Productiv SaaS application
  • TaskIdentify key features in the Productiv SaaS application for training focus
  • TaskDevelop comprehensive training program for IT team members
  • TaskMonitor and evaluate training progress and effectiveness

5. OKR to enhance productivity and operation efficiency in IT management

  • ObjectiveEnhance productivity and operation efficiency in IT management
  • Key ResultImprove system uptime to 99.9%
  • TaskEstablish a comprehensive system monitoring plan
  • TaskRegularly conduct preventive maintenance and updates
  • TaskImplement redundancy in key system infrastructure components
  • Key ResultImplement a new IT project management tool with 90% team adoption
  • TaskIdentify a suitable IT project management tool for the team
  • TaskConduct tool training sessions to ensure 90% adoption
  • TaskMonitor and address any adoption issues regularly
  • Key ResultReduce IT incident response time by 30%
  • TaskTrain IT staff in streamlined incident response processes
  • TaskImplement automated alert systems for quicker incident identification
  • TaskRegularly review and refine existing response protocols

6. OKR to ensure successful integration and deployment of Productiv SaaS application

  • ObjectiveEnsure successful integration and deployment of Productiv SaaS application
  • Key ResultFully integrate Productiv SaaS with existing IT infrastructure by 100% within the defined timeline
  • TaskIdentify necessary APIs to connect Productiv SaaS to IT infrastructure
  • TaskExecute integration process following API guidelines
  • TaskMonitor and evaluate system performance post-integration
  • Key ResultTrain 90% of relevant staff in operating and maintaining Productiv SaaS effectively
  • TaskIdentify the staff who need to use Productiv SaaS
  • TaskArrange training sessions on Productiv SaaS operation
  • TaskSupervise follow-up activities for effective maintenance training
  • Key ResultIdentify and mitigate 100% of discovered shadow IT instances leveraging Productiv SaaS
  • TaskIdentify all instances of shadow IT using Productiv SaaS
  • TaskAnalyze potential security risks and impact
  • TaskImplement mitigation strategies for flagged risks

7. OKR to enhance IT stability in the DACH region through strategic global and local collaborations

  • ObjectiveEnhance IT stability in the DACH region through strategic global and local collaborations
  • Key ResultImplement 2 new IT infrastructure projects successfully with minimized downtime
  • TaskImplement projects during least busy hours to minimize disruption
  • TaskPrioritize tasks, delegate accordingly, and monitor progress regularly
  • TaskIdentify required resources and create detailed project plans for each system
  • Key ResultSecure 3 new strategic partnerships with reputable IT service providers by end of Q2
  • TaskFinalize and formalize partnership agreements
  • TaskIdentify reputable IT service providers for potential partnership
  • TaskSet up meetings to present partnership proposals
  • Key ResultAchieve a 25% reduction in IT-related complaints/issues from regional stakeholders
  • TaskImprove IT infrastructure for enhanced efficiency
  • TaskImplement advanced IT troubleshooting training for staff
  • TaskEstablish effective communication channels for IT issues

8. OKR to streamline IT Service Desk for swifter resolution time

  • ObjectiveStreamline IT Service Desk for swifter resolution time
  • Key ResultEnhance self-service portal use by 50% to promote faster issue resolution
  • TaskImplement a feedback mechanism on portal usability
  • TaskLaunch a portal awareness campaign to increase visibility
  • TaskDevelop user-friendly navigation for efficient self-service usage
  • Key ResultImplement a new training program to improve technical troubleshooting skills by 30%
  • TaskDevelop comprehensive, skills-focused training program
  • TaskIdentify key areas of technical troubleshooting needing improvement
  • TaskImplement training program and monitor progress
  • Key ResultDecrease average ticket response time by 20%
  • TaskImplement a ticket prioritization system
  • TaskBoost staff levels during peak times
  • TaskTrain support team in effective time management

9. OKR to comprehensive inventory creation of Business-led IT services

  • ObjectiveComprehensive inventory creation of Business-led IT services
  • Key ResultIdentify 100% of existing Business-led IT services for inclusion in the inventory
  • TaskIntegrate identified IT services into the inventory system
  • TaskConduct a comprehensive survey of all existing IT services
  • TaskCategorize identified services based on business domain
  • Key ResultAchieve a 95% accuracy rate in cataloguing these identified IT services
  • TaskTrain staff regularly on cataloguing best practices
  • TaskConsistently review and correct catalogue entries
  • TaskImplement detailed cataloguing standards and procedures
  • Key ResultImplement an intuitive, user-friendly system to access the established inventory
  • TaskConduct frequent testing and subsequent iterations for system improvements
  • TaskDevelop system design with emphasis on user-friendly interface
  • TaskIdentify user needs and preferences for inventory system

10. OKR to enhance the IT incident acknowledgement process

  • ObjectiveEnhance the IT incident acknowledgement process
  • Key ResultDecrease IT incident response time by 20%
  • TaskProvide training on swift incident response techniques
  • TaskContinually review and optimize response protocols
  • TaskImplement automated incident notification and ticketing systems
  • Key ResultAchieve 95% positive feedback on improved incident communication from internal stakeholders
  • TaskDevelop a user-friendly system for instant incident reporting and updates
  • TaskImplement regular training on effective incident communication for all staff
  • TaskSurvey internal stakeholders regularly to gauge satisfaction levels
  • Key ResultImplement new incident acknowledgement protocol for 100% of IT staff
  • TaskDevelop clear incident acknowledgement protocol for IT team
  • TaskOrganize comprehensive training sessions on new protocol
  • TaskMonitor and ensure all IT staff members adhere to the new protocol

11. OKR to enhance IT Helpdesk Support and Data Analysis for IT Projects

  • ObjectiveEnhance IT Helpdesk Support and Data Analysis for IT Projects
  • Key ResultIncrease Helpdesk Support resolution rate by 20%
  • TaskEstablish clear escalation procedures
  • TaskIntegrate efficient problem resolution software
  • TaskImplement advanced training for helpdesk support staff
  • Key ResultReduce IT project completion time by 15% through improved data analysis
  • TaskRegularly review and improve data analysis processes
  • TaskTrain IT personnel in optimized data analysis methods
  • TaskImplement advanced data analysis tools for efficient project handling
  • Key ResultComplete data analysis for 2 major IT projects
  • TaskGather and organize all necessary data for both IT projects
  • TaskAnalyze collected data and identify key points
  • TaskCompile and summarize the data analysis results

12. OKR to enhance IT infrastructure and optimize helpdesk processes for improved efficiency

  • ObjectiveEnhance IT infrastructure and optimize helpdesk processes for improved efficiency
  • Key ResultIncrease customer satisfaction rating by 15% by implementing enhanced self-service options
  • TaskMonitor customer satisfaction rating to measure the impact of enhanced self-service options
  • TaskConduct customer research to gather feedback and identify desired self-service features
  • TaskImplement new self-service features based on customer feedback and identified areas of improvement
  • TaskEvaluate current self-service options and identify potential areas of improvement
  • Key ResultAchieve at least 90% compliance with IT security protocols through regular audits and training
  • TaskConduct quarterly audits to assess compliance with IT security protocols
  • TaskAddress any identified non-compliance issues promptly and provide appropriate corrective actions
  • TaskProvide continuous monitoring and feedback to ensure adherence to IT security protocols
  • TaskDevelop and implement regular training programs to educate employees on IT security protocols
  • Key ResultReduce average resolution time by 20% through streamlined helpdesk workflows
  • TaskAnalyze helpdesk data and identify bottlenecks to optimize and streamline workflows for faster resolution
  • TaskConduct regular training sessions for helpdesk staff to improve technical skills and efficiency
  • TaskImplement automated ticket routing system to assign tickets to appropriate support agents
  • TaskDevelop standardized troubleshooting guides and knowledge base articles for common issues
  • Key ResultImprove system availability by 10% through infrastructure upgrades and proactive maintenance
  • TaskDevelop and implement a proactive maintenance plan to prevent potential system failures
  • TaskImplement necessary infrastructure upgrades based on the assessment findings
  • TaskMonitor and analyze system performance regularly to identify any potential issues in advance
  • TaskConduct a thorough infrastructure assessment to identify potential areas for upgrade

13. OKR to deploy Productiv SaaS for optimal application management

  • ObjectiveDeploy Productiv SaaS for optimal application management
  • Key ResultTrain 90% of IT staff efficiently on Productiv SaaS application management tools
  • TaskDevelop comprehensive, effective training program
  • TaskSchedule and conduct training sessions for IT staff
  • TaskIdentify key features of Productiv SaaS for training material
  • Key ResultIdentify and onboard 100% of necessary applications into Productiv SaaS within a quarter
  • TaskImplement gradual onboarding phase for each application
  • TaskCatalog all necessary applications for full Productiv SaaS integration
  • TaskTrain team on Productiv SaaS onboarding process
  • Key ResultReduce shadow IT instances by 50% using Productiv management tools
  • TaskMonitor and evaluate reduction in shadow IT instances
  • TaskImplement Productiv management tools across all IT systems
  • TaskConduct training on Productiv for all IT staff

14. OKR to establish monthly brown bag/office hours with IT

  • ObjectiveEstablish monthly brown bag/office hours with IT
  • Key ResultGenerate and distribute an agenda for each session, one week in advance
  • TaskFormulate the agenda one week prior
  • TaskCompile topics to be discussed for each session
  • TaskDistribute the agenda to all participants
  • Key ResultAchieve a minimum 80% attendance rate at each session
  • TaskImplement incentives for regular attendees
  • TaskSend out reminder notifications about upcoming sessions
  • TaskDevelop engaging session content to maintain attendance interest
  • Key ResultIdentify and confirm suitable time slots with 100% of IT team members
  • TaskSend confirmation emails for chosen time slots
  • TaskCompile responses and identify common availabilities
  • TaskSend survey to IT team to select preferred time slots

15. OKR to develop a comprehensive IT upskilling program for colleagues

  • ObjectiveDevelop a comprehensive IT upskilling program for colleagues
  • Key ResultIdentify 3 major IT skill gaps in the team within 7 days
  • TaskCompare findings with current IT skill standards
  • TaskAnalyze team's recent project performance
  • TaskSurvey team to identify perceived IT skills deficiencies
  • Key ResultAchieve 80% completion rate across all training modules over the quarter
  • TaskRegularly monitor and review completion progress
  • TaskImplement incentives to motivate completion
  • TaskDevelop engaging and comprehensive training modules
  • Key ResultDesign 2 in-depth training modules per identified gap in the subsequent 3 weeks
  • TaskDesign and finalize two training modules per gap
  • TaskIdentify the gaps that need training modules
  • TaskDevelop detailed outlines for each module

Best practices for managing your It Team OKRs

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability Insights DashboardTability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to the weekly check-ins

Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.

Being able to see trends for your key results will also keep yourself honest.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

Best way to track your It Team OKRs

Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More It Team OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

Create more examples in our app

You can use Tability to create OKRs with AI – and keep yourself accountable 👀

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