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10 OKR examples for Support

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Tability is a cheatcode for goal-driven teams. Set perfect OKRs with AI, stay focused on the work that matters.

What are Support OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.

We have curated a selection of OKR examples specifically for Support to assist you. Feel free to explore the templates below for inspiration in setting your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

The best tools for writing perfect Support OKRs

Here are 2 tools that can help you draft your OKRs in no time.

Tability AI: to generate OKRs based on a prompt

Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.

Watch the video below to see it in action 👇

Tability Feedback: to improve existing OKRs

You can use Tability's AI feedback to improve your OKRs if you already have existing goals.

AI feedback for OKRs in Tability

Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.

Support OKRs examples

We've added many examples of Support Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.

Hope you'll find this helpful!

OKRs to boost efficiency and effectiveness of Prod Support/Service desk

  • ObjectiveBoost efficiency and effectiveness of Prod Support/Service desk
  • KRImplement a training program to enhance technical skills of support staff by 35%
  • TaskImplement training program and monitor progress
  • TaskDefine key technical skills needing enhancement among support staff
  • TaskSelect or design a comprehensive training program
  • KRReduce average ticket resolution time by 25%
  • TaskImplement mandatory customer service efficiency training for all staff
  • TaskIntegrate AI-based automation tools in ticket resolution process
  • TaskStreamline communication channels between departments
  • KRIncrease customer satisfaction rates related to issue resolution by 15%
  • TaskImplement weekly training on conflict resolution for customer service representatives
  • TaskRegularly monitor and improve the issue resolution process
  • TaskDevelop an efficient, user-friendly online system for complaint submission

OKRs to enhance the IT support and network efficiency

  • ObjectiveEnhance the IT support and network efficiency
  • KRIncrease IT support response time by 30% for quicker problem resolution
  • TaskProvide advanced technical training for staff
  • TaskImplement an efficient ticket management system
  • TaskHire additional qualified IT personnel
  • KRReduce network downtime by 20% enhancing productivity
  • TaskUpgrade outdated network hardware and software
  • TaskImplement regular predictive maintenance on network infrastructure
  • TaskConduct ongoing staff training on network troubleshooting
  • KRSuccessfully complete 100% of scheduled IT network improvement projects
  • TaskRegularly review progress, addressing issues promptly
  • TaskAllocate adequate resources for each project
  • TaskDevelop a detailed project plan with timelines and milestones

OKRs to enhance superior customer support to VIP clients

  • ObjectiveEnhance superior customer support to VIP clients
  • KRIncrease client satisfaction score to 90% for VIPs
  • TaskImprove product/service quality based on feedback
  • TaskImplement personalized customer service for VIP clients
  • TaskRegularly request and analyze VIP client feedback
  • KRAchieve first-response times under 2 hours for all VIP client inquiries
  • TaskImplement a priority system for VIP client inquiries
  • TaskEstablish dedicated response teams for VIP clients
  • TaskTrain staff on quick and efficient response techniques
  • KRReduce VIP client complaint rate by 20%
  • TaskImplement customized training on VIP client servicing for staff
  • TaskEnhance VIP client communication and response times
  • TaskRegularly review and improve VIP client service process

OKRs to enhance efficiency of IT Support and IT Network operations

  • ObjectiveEnhance efficiency of IT Support and IT Network operations
  • KRReduce average resolution time for IT issues by 15%
  • TaskImplement a more efficient ticketing system
  • TaskStreamline communication within IT department
  • TaskProvide additional training for IT staff
  • KRImprove IT network uptime to 99.5%
  • TaskImplement a real-time monitoring system
  • TaskDevelop comprehensive network redundancy strategies
  • TaskUpgrade networking equipment to latest, high-end models
  • KRTrain IT staff on latest 2 network technologies for better issue-resolution
  • TaskIdentify two latest key network technologies for training purposes
  • TaskAssign IT staff to complete these technology trainings
  • TaskOrganize training sessions regarding these technologies

OKRs to increase efficiency in customer support process

  • ObjectiveIncrease efficiency in customer support process
  • KRTrain 100% of support team on new support process workflows
  • TaskMonitor staff's application of new processes post-training
  • TaskSchedule mandatory training sessions for support team
  • TaskDevelop comprehensive training materials on new workflows
  • KRReduce average ticket resolution time by 20%
  • TaskImprove collaboration and communication within teams
  • TaskImplement training sessions to enhance problem-solving skills
  • TaskStreamline ticket resolution process with automation tools
  • KRIncrease first-call resolution rate to 80%
  • TaskImplement comprehensive training for customer service representatives
  • TaskInvest in improved CRM software for customer tracking
  • TaskMonitor calls and provide feedback for continuous improvement

OKRs to improve efficiency in team support

  • ObjectiveImprove efficiency in team support
  • KRDecrease average response time to team requests by 30%
  • TaskImplement a central team communication platform
  • TaskPrioritize and delegate team queries efficiently
  • TaskTrain staff in time-effective communication methods
  • KRImplement a tracking system to improve accountability and time management
  • TaskResearch and select an appropriate tracking system
  • TaskRegularly review system data and adjust processes
  • TaskTrain the team on using the system
  • KRResolving 95% of team issues within two hours of initial report
  • TaskDevelop efficient problem-solving methods for common issues
  • TaskImplement quick communication channels for issue reporting
  • TaskEstablish on-call support team for immediate troubleshooting

OKRs to accelerate resolution of customer support tickets

  • ObjectiveAccelerate resolution of customer support tickets
  • KRIncrease support team's ticket processing efficiency by 20%
  • TaskInvest in efficient ticket management software
  • TaskImplement ticket prioritization strategies to expedite urgent requests
  • TaskConduct training sessions on troubleshooting common issues
  • KRImplement a knowledge base to facilitate 15% of ticket self-resolution
  • TaskImplement these solutions into a searchable knowledge base
  • TaskDevelop comprehensive, easy-to-understand solutions
  • TaskIdentify common issues from past customer tickets
  • KRDecrease average ticket response time by 30%
  • TaskIncrease availability of customer service staff
  • TaskTrain staff in efficient troubleshooting techniques
  • TaskImplement a ticket prioritization system

OKRs to improve sales support operations for increased revenues

  • ObjectiveImprove sales support operations for increased revenues
  • KRIncrease upselling rate by 15% with enhanced support-guided recommendations
  • TaskDevelop tailored recommendation scripts for support staff to use
  • TaskTrain support team in advanced selling techniques and product knowledge
  • TaskImplement tracking metrics to monitor progress and effectiveness regularly
  • KRIncrease customer engagement by 30% through revamped sales support systems
  • TaskIntroduce incentive programs to reward loyal customers
  • TaskImplement a user-friendly interface for seamless customer interaction
  • TaskTrain sales personnel on customer connectivity and relationship building
  • KRReduce sales cycle duration by 20% through sales support optimizations
  • TaskTrain team on effective closing techniques
  • TaskStreamline sales proposal approval process
  • TaskImplement more efficient sales tracking software

OKRs to enhance customer interaction and support

  • ObjectiveEnhance customer interaction and support
  • KRIncrease customer support satisfaction rate by 20%
  • TaskOffer prompt responses to customer queries and complaints
  • TaskRegularly gather customer feedback and make necessary improvements
  • TaskImplement comprehensive training for customer support staff
  • KRReduce customer support ticket response time by 15%
  • TaskImplement a chatbot for immediate handling of common queries
  • TaskUpdate customer support tools/software to increase productivity
  • TaskTrain support staff for enhanced efficiency and faster response
  • KRImplement a new customer engagement strategy to boost interaction by 30%
  • TaskMonitor and adjust strategy effectiveness
  • TaskTrain staff to execute customer engagement strategies
  • TaskDevelop a comprehensive customer engagement strategic plan

OKRs to enhance IT Helpdesk Support and Data Analysis for IT Projects

  • ObjectiveEnhance IT Helpdesk Support and Data Analysis for IT Projects
  • KRIncrease Helpdesk Support resolution rate by 20%
  • TaskEstablish clear escalation procedures
  • TaskIntegrate efficient problem resolution software
  • TaskImplement advanced training for helpdesk support staff
  • KRReduce IT project completion time by 15% through improved data analysis
  • TaskRegularly review and improve data analysis processes
  • TaskTrain IT personnel in optimized data analysis methods
  • TaskImplement advanced data analysis tools for efficient project handling
  • KRComplete data analysis for 2 major IT projects
  • TaskGather and organize all necessary data for both IT projects
  • TaskAnalyze collected data and identify key points
  • TaskCompile and summarize the data analysis results

Support OKR best practices

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tip #2: Commit to weekly OKR check-ins

Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.

Being able to see trends for your key results will also keep yourself honest.

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

Save hours with automated OKR dashboards

AI feedback for OKRs in Tability

Quarterly OKRs should have weekly updates to get all the benefits from the framework. Reviewing progress periodically has several advantages:

Spreadsheets are enough to get started. Then, once you need to scale you can use Tability to save time with automated OKR dashboards, data connectors, and actionable insights.

How to get Tability dashboards:

That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.

More Support OKR templates

We have more templates to help you draft your team goals and OKRs.

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