9 customisable OKR examples for It Services Team

What are It Services Team OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.

We've tailored a list of OKRs examples for It Services Team to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own It Services Team OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Feel free to explore our tools:

Our customisable It Services Team OKRs examples

You'll find below a list of Objectives and Key Results templates for It Services Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

1OKRs to enhance communication and training for Business-led IT services

  • ObjectiveEnhance communication and training for Business-led IT services
  • Key ResultDecrease IT related issues raised by employees by 30% following the training
  • TaskImplement intensive and comprehensive IT training for all employees
  • TaskEstablish a solid IT support team for immediate troubleshooting
  • TaskConduct regular IT performance checks and updates
  • Key ResultIncrease employee trainee count by 40% in IT procedures and process
  • TaskAllocate budget for training and development programs
  • TaskDevelop and implement strategic recruitment plans
  • TaskIdentify the need for additional IT trainees in the department
  • Key ResultImprove post-training test scores by 25% to ensure comprehension and retention
  • TaskImplement interactive learning activities during training
  • TaskOffer one-on-one follow up coaching sessions
  • TaskDevelop comprehensive study guides for post-training review

2OKRs to comprehensive inventory creation of Business-led IT services

  • ObjectiveComprehensive inventory creation of Business-led IT services
  • Key ResultIdentify 100% of existing Business-led IT services for inclusion in the inventory
  • TaskIntegrate identified IT services into the inventory system
  • TaskConduct a comprehensive survey of all existing IT services
  • TaskCategorize identified services based on business domain
  • Key ResultAchieve a 95% accuracy rate in cataloguing these identified IT services
  • TaskTrain staff regularly on cataloguing best practices
  • TaskConsistently review and correct catalogue entries
  • TaskImplement detailed cataloguing standards and procedures
  • Key ResultImplement an intuitive, user-friendly system to access the established inventory
  • TaskConduct frequent testing and subsequent iterations for system improvements
  • TaskDevelop system design with emphasis on user-friendly interface
  • TaskIdentify user needs and preferences for inventory system

3OKRs to enhance the efficiency and reliability of IT services

  • ObjectiveEnhance the efficiency and reliability of IT services
  • Key ResultDecrease system downtime by 20%
  • TaskImplement regular preventive maintenance on all system components
  • TaskEstablish robust disaster recovery and backup plans
  • TaskUpgrade outdated hardware and software components
  • Key ResultImplement proactive maintenance on 95% of servers
  • TaskAssign a maintenance team to apply the protocol to identified servers
  • TaskIdentify all servers needing proactive maintenance
  • TaskDevelop and document a proactive maintenance protocol
  • Key ResultIncrease customer satisfaction scores by 15% via improved service delivery
  • TaskTrain staff in advanced customer service techniques
  • TaskImplement a robust customer feedback system
  • TaskStreamline service delivery for efficiency

4OKRs to master cloud services architecture: argocd, kubernates, istio, terraform

  • ObjectiveMaster cloud services architecture: argocd, kubernates, istio, terraform
  • Key ResultDeliver a presentation on the learnings and real-world application of these technologies
  • TaskPractice the presentation for clear and engaging delivery
  • TaskPrepare comprehensive slides to explain key technology learnings
  • TaskResearch real-world application examples of these technologies
  • Key ResultObtain certification in Kubernetes and ArgoCD within the agreed time frame
  • TaskDedicate specific hours each week for course work and study
  • TaskSchedule and complete certification exams before the deadline
  • TaskResearch and enroll in a reputable Kubernetes and ArgoCD certification course
  • Key ResultSuccessfully deploy 3 projects using Istio and Terraform by quarter end
  • TaskDevelop a deployment strategy using Istio and Terraform
  • TaskIdentify the requirements and scope for each of the 3 projects
  • TaskExecute deployment plan, monitor progress, and troubleshoot any issues

5OKRs to enhance proficiency in handling and developing AWS

  • ObjectiveEnhance proficiency in handling and developing AWS
  • Key ResultScore 90% or higher in final assessment of a professional-level AWS course
  • TaskRepeatedly take and review practice exams before the final exam
  • TaskRegularly review and understand all course materials and lecture notes
  • TaskInvest time in practical AWS exercises and projects
  • Key ResultComplete 4 accredited AWS setup and maintenance online courses by end of quarter
  • TaskComplete all coursework and assessments before the due date
  • TaskEstablish a consistent study schedule to complete the courses
  • TaskResearch and select 4 accredited AWS setup and maintenance online courses
  • Key ResultSuccessfully deploy and maintain 3 AWS applications without significant errors
  • TaskUse AWS Elastic Beanstalk for application deployment
  • TaskRegularly backup data using AWS Backup services
  • TaskEstablish comprehensive monitoring using AWS CloudWatch

6OKRs to efficiently eliminate the existing datacenter to minimize costs

  • ObjectiveEfficiently eliminate the existing datacenter to minimize costs
  • Key ResultReduce data center infrastructure costs by 20% through efficient decommissioning
  • TaskIdentify underutilized or outdated equipment for decommissioning
  • TaskEvaluate effectiveness of current data center infrastructure
  • TaskImplement efficient decommissioning processes to reduce costs
  • Key ResultAchieve 30% cost savings by transitioning to cloud-based services
  • TaskAnalyze cost comparison between current and cloud-based services
  • TaskDevelop and implement transition plan to cloud services
  • TaskIdentify potential cloud-based service providers
  • Key ResultTrain IT team to manage new services, increasing operational efficiency by 25%
  • TaskEvaluate performance improvements post-training
  • TaskIdentify necessary training for IT team for new services
  • TaskSchedule and conduct IT training sessions

7OKRs to successful migration of services from OnPremise to cloud

  • ObjectiveSuccessful migration of services from OnPremise to cloud
  • Key ResultIdentify and categorize all OnPremise services for migration by end of Week 3
  • TaskCompile a list of all OnPremise services currently in use
  • TaskCategorize each service based on priority for migration
  • TaskCreate a detailed migration schedule by end of Week 3
  • Key ResultConduct post-migration validation to ensure 100% functionality for all migrated services
  • TaskVerify functionality of every migrated service
  • TaskResolve any identified post-migration issues
  • TaskConduct post-migration system checks
  • Key ResultAchieve 70% service migration while ensuring zero disruption in client services
  • TaskIdentify and prioritize critical services for migration
  • TaskDevelop and execute a detailed migration plan
  • TaskContinuously monitor and troubleshoot during migration

8OKRs to efficiently migrate services and databases to Google Cloud

  • ObjectiveEfficiently migrate services and databases to Google Cloud
  • Key ResultAchieve minimal downtime during the migration process
  • TaskConduct regular communication regarding the migration process with all relevant stakeholders
  • TaskPerform a thorough assessment of the existing infrastructure and identify potential issues
  • TaskDevelop a detailed migration plan with clear timelines and allocated resources
  • TaskImplement redundancy measures and backup systems to minimize the impact of any disruptions
  • Key ResultOptimize costs by analyzing and implementing cost-effective solutions in Google Cloud
  • TaskIdentify and eliminate any unnecessary services or resources to reduce expenses
  • TaskRegularly monitor and review cost reports and adjust strategies accordingly
  • TaskResearch and implement more cost-effective alternatives or optimized configurations for existing services
  • TaskConduct a thorough analysis of current Google Cloud services and associated costs
  • Key ResultEnsure seamless data migration from existing databases to Google Cloud
  • TaskPerform necessary data cleansing and transformation to ensure compatibility with Google Cloud
  • TaskAssess current database structure and data volume for smooth migration planning
  • TaskCreate a detailed data migration strategy outlining steps, tools, and timelines
  • TaskExecute step-by-step migration process, verifying data integrity and minimizing downtime
  • Key ResultSuccessfully migrate all services from current platform to Google Cloud

9OKRs to amplify sales of IT services and staff augmentation

  • ObjectiveAmplify sales of IT services and staff augmentation
  • Key ResultImprove lead conversion rates by 10% through targeted sales initiatives
  • Key ResultUpscale IT staff augmentation sales by 20%
  • TaskInitiate upselling and cross-selling training for sales team
  • TaskDevelop specialized sales pitch and strategies for upscale clients
  • TaskIdentify potential markets for higher-end IT staff augmentation
  • Key ResultAchieve a 15% increase in new contract signings for IT services
  • TaskEnhance sales strategies to attract potential customers
  • TaskDevelop and implement targeted marketing campaigns for IT services
  • TaskImprove service offerings based on customer feedback

It Services Team OKR best practices to boost success

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability Insights DashboardTability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to weekly OKR check-ins

Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.

Being able to see trends for your key results will also keep yourself honest.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to turn your It Services Team OKRs in a strategy map

Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More It Services Team OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

Create more examples in our app

You can use Tability to create OKRs with AI – and keep yourself accountable 👀

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