OKR template to enhance communication and training for Business-led IT services

public-lib · Published about 1 month ago

This OKR aims to enhance communication and training for business-led IT services. The goal is to substantially reduce IT related issues raised by employees by offering intensive and comprehensive IT training, establishing a robust IT support team, and conducting regular IT checkups and updates.

The second objective is to increase the number of employees trained in IT procedures and processes by 40%. This will be achieved by allocating budget for training and development programs, developing strategic recruitment plans, and identifying the need for more IT trainees in the department.

The final objective targets a 25% improvement in post-training test scores to ensure comprehension and retention. The initiatives include implementing interactive learning activities during training, offering personal coaching sessions, and developing comprehensive study guides for post-training review.

The three initiatives under each objective aim to achieve better results in IT communication and training for all employees. This will lead to a smoother and effective way of handling IT related issues in the organization, improved IT skills among the employees, and enhanced overall business performance.
  • ObjectiveEnhance communication and training for Business-led IT services
  • Key ResultDecrease IT related issues raised by employees by 30% following the training
  • TaskImplement intensive and comprehensive IT training for all employees
  • TaskEstablish a solid IT support team for immediate troubleshooting
  • TaskConduct regular IT performance checks and updates
  • Key ResultIncrease employee trainee count by 40% in IT procedures and process
  • TaskAllocate budget for training and development programs
  • TaskDevelop and implement strategic recruitment plans
  • TaskIdentify the need for additional IT trainees in the department
  • Key ResultImprove post-training test scores by 25% to ensure comprehension and retention
  • TaskImplement interactive learning activities during training
  • TaskOffer one-on-one follow up coaching sessions
  • TaskDevelop comprehensive study guides for post-training review
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