15 customisable OKR examples for It Staff
What are It Staff OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for It Staff to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own It Staff OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Feel free to explore our tools:
- Use our free OKR generator
- Use Tability, a complete platform to set and track OKRs and initiatives, including a GPT-4 powered goal generator
Our customisable It Staff OKRs examples
You'll find below a list of Objectives and Key Results templates for It Staff. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to implement up-to-date IT systems
Implement up-to-date IT systems
Train all IT staff on new systems, achieving 90% proficiency rating
Schedule regular training sessions for IT staff- Conduct proficiency assessments post-training
- Identify necessary training programs for new systems
- Identify and acquire latest IT systems by assessing 5 different vendors
- Identify five vendors offering the latest IT systems
- Evaluate each vendor based on system capabilities and support
- Finalize and acquire the most suitable IT system
- Launch and integrate new IT systems with 0% downtime
- Streamline integration tasks to minimize potential interruptions
- Implement a phased rollout approach for new systems deployment
- Set up a parallel operational environment for new systems testing
2. OKRs to enhance productivity and operation efficiency in IT management
- Enhance productivity and operation efficiency in IT management
- Improve system uptime to 99.9%
- Establish a comprehensive system monitoring plan
- Regularly conduct preventive maintenance and updates
- Implement redundancy in key system infrastructure components
- Implement a new IT project management tool with 90% team adoption
- Identify a suitable IT project management tool for the team
- Conduct tool training sessions to ensure 90% adoption
- Monitor and address any adoption issues regularly
- Reduce IT incident response time by 30%
- Train IT staff in streamlined incident response processes
- Implement automated alert systems for quicker incident identification
- Regularly review and refine existing response protocols
3. OKRs to streamline IT Service Desk for swifter resolution time
- Streamline IT Service Desk for swifter resolution time
- Enhance self-service portal use by 50% to promote faster issue resolution
- Implement a feedback mechanism on portal usability
- Launch a portal awareness campaign to increase visibility
- Develop user-friendly navigation for efficient self-service usage
- Implement a new training program to improve technical troubleshooting skills by 30%
- Develop comprehensive, skills-focused training program
- Identify key areas of technical troubleshooting needing improvement
- Implement training program and monitor progress
- Decrease average ticket response time by 20%
- Implement a ticket prioritization system
- Boost staff levels during peak times
- Train support team in effective time management
4. OKRs to enhance IT Helpdesk Support and Data Analysis for IT Projects
- Enhance IT Helpdesk Support and Data Analysis for IT Projects
- Increase Helpdesk Support resolution rate by 20%
- Establish clear escalation procedures
- Integrate efficient problem resolution software
- Implement advanced training for helpdesk support staff
- Reduce IT project completion time by 15% through improved data analysis
- Regularly review and improve data analysis processes
- Train IT personnel in optimized data analysis methods
- Implement advanced data analysis tools for efficient project handling
- Complete data analysis for 2 major IT projects
- Gather and organize all necessary data for both IT projects
- Analyze collected data and identify key points
- Compile and summarize the data analysis results
5. OKRs to execute Seamless Transition to Cloud Infrastructure
- Execute Seamless Transition to Cloud Infrastructure
- Train 90% of IT staff on cloud management and procedures
- Monitor and record staff training progress and completion
- Schedule and coordinate cloud management training sessions
- Identify IT staff members needing cloud management training
- Achieve 30% utilization of cloud storage by migrating existing data
- Develop a strategic data migration plan
- Implement data transfer to reach set utilization target
- Identify essential data suitable for cloud migration
- Reduce on-premise server usage by 50% through cloud migration
- Develop a comprehensive migration strategy
- Execute strategy, monitor, and optimize cloud usage
- Identify servers eligible for cloud migration
6. OKRs to enhance IT infrastructure and optimize helpdesk processes for improved efficiency
- Enhance IT infrastructure and optimize helpdesk processes for improved efficiency
- Increase customer satisfaction rating by 15% by implementing enhanced self-service options
- Monitor customer satisfaction rating to measure the impact of enhanced self-service options
- Conduct customer research to gather feedback and identify desired self-service features
- Implement new self-service features based on customer feedback and identified areas of improvement
- Evaluate current self-service options and identify potential areas of improvement
- Achieve at least 90% compliance with IT security protocols through regular audits and training
- Conduct quarterly audits to assess compliance with IT security protocols
- Address any identified non-compliance issues promptly and provide appropriate corrective actions
- Provide continuous monitoring and feedback to ensure adherence to IT security protocols
- Develop and implement regular training programs to educate employees on IT security protocols
- Reduce average resolution time by 20% through streamlined helpdesk workflows
- Analyze helpdesk data and identify bottlenecks to optimize and streamline workflows for faster resolution
- Conduct regular training sessions for helpdesk staff to improve technical skills and efficiency
- Implement automated ticket routing system to assign tickets to appropriate support agents
- Develop standardized troubleshooting guides and knowledge base articles for common issues
- Improve system availability by 10% through infrastructure upgrades and proactive maintenance
- Develop and implement a proactive maintenance plan to prevent potential system failures
- Implement necessary infrastructure upgrades based on the assessment findings
- Monitor and analyze system performance regularly to identify any potential issues in advance
- Conduct a thorough infrastructure assessment to identify potential areas for upgrade
7. OKRs to improve IT Service Management process efficiency and efficacy
- Improve IT Service Management process efficiency and efficacy
- Implement two new service improvement projects
- Identify areas in the service sector that need improvement
- Commence execution of the project plan steps
- Develop detailed project plans for improvements
- Achieve 95% service request satisfaction
- Solicit and incorporate feedback from service users
- Regularly train staff to improve quality of customer service
- Implement a system for tracking and resolving requests efficiently
- Reduce system-related incidents by 20%
- Train staff on correct system usage
- Implement regular system maintenance and upgrades
- Enhance system security measures
8. OKRs to streamline and automate IT infrastructure processes
- Streamline and automate IT infrastructure processes
- Implement automation in 70% of server management tasks to enhance efficiency
- Train the team on implementing automation processes
- Identify the predominant server management tasks for automation
- Research and select suitable automation tools
- Deploy desktop automation to reduce manual tasks in IT support by 50%
- Purchase and install necessary automation software
- Identify repetitive, manual tasks in IT support for automation
- Train IT support staff in automation usage
- Develop an automated solution to resolve 60% of common network issues
- Test and implement the automation solution
- Identify common network issues and their frequency
- Design a prototype for automated issue resolution
9. OKRs to deploy Productiv SaaS for optimal application management
- Deploy Productiv SaaS for optimal application management
- Train 90% of IT staff efficiently on Productiv SaaS application management tools
- Develop comprehensive, effective training program
- Schedule and conduct training sessions for IT staff
- Identify key features of Productiv SaaS for training material
- Identify and onboard 100% of necessary applications into Productiv SaaS within a quarter
- Implement gradual onboarding phase for each application
- Catalog all necessary applications for full Productiv SaaS integration
- Train team on Productiv SaaS onboarding process
- Reduce shadow IT instances by 50% using Productiv management tools
- Monitor and evaluate reduction in shadow IT instances
- Implement Productiv management tools across all IT systems
- Conduct training on Productiv for all IT staff
10. OKRs to enhance the efficiency and stability of the IT infrastructure
- Enhance the efficiency and stability of the IT infrastructure
- Implement two additional failsafe protocols to boost data recovery speed by 15%
- Develop and test two additional failsafe protocols
- Implement the new protocols to enhance data recovery speed
- Identify potential areas for implementing new failsafe protocols
- Ensure 95% of helpdesk requests are resolved within 24 hours
- Monitor daily reports to assess resolution timelines
- Implement a high-priority response system for urgent requests
- Train helpdesk staff in efficient problem-solving techniques
- Reduce system downtime by 20% through proactive maintenance and upgrades
- Implement a routine schedule for proactive system maintenance
- Monitor system performance consistently for early issue detection
- Prioritize timely system upgrades and patches
11. OKRs to successfully migrate on-premises infrastructure to cloud service
- Successfully migrate on-premises infrastructure to cloud service
- Train all team members on how to use the new cloud service effectively
- Schedule training sessions for all team members
- Identify suitable training course for new cloud service
- Monitor and assess team's proficiency post-training
- Complete migration of all essential data and applications using cloud service
- Begin transferring prioritized data to the cloud service
- Assess and categorize all data and applications for migration
- Conduct thorough post-migration testing and verification
- Achieve cost savings of at least 20% compared to current on-premises setup
- Establish and implement a company-wide energy saving program
- Evaluate and implement more efficient, cost-effective technologies
- Initiate negotiations with current vendors for price reductions
12. OKRs to ensure optimal functionality of database servers through routine checks
- Ensure optimal functionality of database servers through routine checks
- Achieve 99.9% data accuracy on servers by implementing monthly data validation tests
- Regularly analyze and improve testing process
- Establish data validation testing procedures
- Train staff on implementing these tests
- Increase database performance by 15% by optimizing weekly server health checks
- Implement weekly database re-indexing to improve speed
- Update server maintenance protocols to optimize efficiency
- Analyze previous server health reports for performance bottlenecks
- Decrease server downtime by 20% through timely identification and fixing of problems
- Schedule regular server maintenance
- Train IT team on prompt issue resolution
- Implement automated downtime alert system
13. OKRs to enhance physical security capabilities for premise protection
- Enhance physical security capabilities for premise protection
- Train 90% of security personnel on new security equipment usage
- Identify and list all security personnel requiring training
- Track and record training participation and completion
- Schedule training sessions on new equipment
- Implement surveillance system covering 100% of the premise area
- Test system thoroughly and adjust as necessary
- Identify blind spots and areas requiring camera installation
- Purchase and install necessary surveillance equipment
- Achieve zero security breaches in the test run of new measures
- Conduct frequent security audits and vulnerability assessments
- Implement strict access controls and authentication protocols
- Regularly update and patch all security software and systems
14. OKRs to successfully procure and implement a smart workplace management system
- Successfully procure and implement a smart workplace management system
- Train all relevant staff and fully implement the system by week 12
- Identify all staff requiring system training
- Fully implement the system by week 12
- Organize in-depth system training for selected staff
- Source and evaluate 5 potential management systems by week 3
- Identify 5 promising management systems
- Gather detailed information about each system
- Assess each management system's effectiveness and suitability
- Secure budget approval and purchase selected management system by week 6
- Follow-up for budget approval by week 5
- Purchase selected management system by week 6
- Submit project budget for approval by the end of week 3
15. OKRs to strengthen overall company cybersecurity knowledge and protocol compliance
- Strengthen overall company cybersecurity knowledge and protocol compliance
- Decrease the occurrence of cybersecurity breaches by 30%
- Implement regular, mandatory cybersecurity training for staff
- Regularly update security software and firewalls
- Conduct routine system vulnerability assessments
- Pass cybersecurity compliance audits with a success rate of 95% or more
- Consistently monitor and evaluate system vulnerabilities
- Regularly train staff on cybersecurity best practices
- Implement updated, robust cybersecurity protocols and software
- Increase employee participation in cybersecurity training sessions by 25%
- Personalize training sessions to individual role requirements
- Boost training session visibility through internal communications
- Implement incentives for completing cybersecurity training
It Staff OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tability's audit dashboard will highlight opportunities to improve OKRsTip #2: Commit to weekly OKR check-ins
Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.
Being able to see trends for your key results will also keep yourself honest.
Tability's check-ins will save you hours and increase transparencyTip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your It Staff OKRs in a strategy map
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, once you get comfortable you can graduate to a proper OKRs-tracking tool.
Tability's Strategy Map makes it easy to see all your org's OKRsIf you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More It Staff OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to establish robust Master Data needs for TM
- OKRs to leverage positive feedback to increase advocacy
- OKRs to be the employer of choice in our industry
- OKRs to streamline data architecture to enhance overall efficiency and decision-making
- OKRs to boost material input in inventory system
- OKRs to develop robust metrics for social media content assessment
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
Create more examples in our app
You can use Tability to create OKRs with AI – and keep yourself accountable 👀
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