Table of content

15 OKR examples for It Staff

What are It Staff OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.

We've tailored a list of OKRs examples for It Staff to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Our It Staff OKRs examples

You'll find below a list of Objectives and Key Results templates for It Staff. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

OKRs to implement up-to-date IT systems

  • ObjectiveImplement up-to-date IT systems
  • Key ResultTrain all IT staff on new systems, achieving 90% proficiency rating
  • TaskSchedule regular training sessions for IT staff
  • TaskConduct proficiency assessments post-training
  • TaskIdentify necessary training programs for new systems
  • Key ResultIdentify and acquire latest IT systems by assessing 5 different vendors
  • TaskIdentify five vendors offering the latest IT systems
  • TaskEvaluate each vendor based on system capabilities and support
  • TaskFinalize and acquire the most suitable IT system
  • Key ResultLaunch and integrate new IT systems with 0% downtime
  • TaskStreamline integration tasks to minimize potential interruptions
  • TaskImplement a phased rollout approach for new systems deployment
  • TaskSet up a parallel operational environment for new systems testing

OKRs to enhance productivity and operation efficiency in IT management

  • ObjectiveEnhance productivity and operation efficiency in IT management
  • Key ResultImprove system uptime to 99.9%
  • TaskEstablish a comprehensive system monitoring plan
  • TaskRegularly conduct preventive maintenance and updates
  • TaskImplement redundancy in key system infrastructure components
  • Key ResultImplement a new IT project management tool with 90% team adoption
  • TaskIdentify a suitable IT project management tool for the team
  • TaskConduct tool training sessions to ensure 90% adoption
  • TaskMonitor and address any adoption issues regularly
  • Key ResultReduce IT incident response time by 30%
  • TaskTrain IT staff in streamlined incident response processes
  • TaskImplement automated alert systems for quicker incident identification
  • TaskRegularly review and refine existing response protocols

OKRs to streamline IT Service Desk for swifter resolution time

  • ObjectiveStreamline IT Service Desk for swifter resolution time
  • Key ResultEnhance self-service portal use by 50% to promote faster issue resolution
  • TaskImplement a feedback mechanism on portal usability
  • TaskLaunch a portal awareness campaign to increase visibility
  • TaskDevelop user-friendly navigation for efficient self-service usage
  • Key ResultImplement a new training program to improve technical troubleshooting skills by 30%
  • TaskDevelop comprehensive, skills-focused training program
  • TaskIdentify key areas of technical troubleshooting needing improvement
  • TaskImplement training program and monitor progress
  • Key ResultDecrease average ticket response time by 20%
  • TaskImplement a ticket prioritization system
  • TaskBoost staff levels during peak times
  • TaskTrain support team in effective time management

OKRs to enhance IT Helpdesk Support and Data Analysis for IT Projects

  • ObjectiveEnhance IT Helpdesk Support and Data Analysis for IT Projects
  • Key ResultIncrease Helpdesk Support resolution rate by 20%
  • TaskEstablish clear escalation procedures
  • TaskIntegrate efficient problem resolution software
  • TaskImplement advanced training for helpdesk support staff
  • Key ResultReduce IT project completion time by 15% through improved data analysis
  • TaskRegularly review and improve data analysis processes
  • TaskTrain IT personnel in optimized data analysis methods
  • TaskImplement advanced data analysis tools for efficient project handling
  • Key ResultComplete data analysis for 2 major IT projects
  • TaskGather and organize all necessary data for both IT projects
  • TaskAnalyze collected data and identify key points
  • TaskCompile and summarize the data analysis results

OKRs to enhance IT infrastructure and optimize helpdesk processes for improved efficiency

  • ObjectiveEnhance IT infrastructure and optimize helpdesk processes for improved efficiency
  • Key ResultIncrease customer satisfaction rating by 15% by implementing enhanced self-service options
  • TaskMonitor customer satisfaction rating to measure the impact of enhanced self-service options
  • TaskConduct customer research to gather feedback and identify desired self-service features
  • TaskImplement new self-service features based on customer feedback and identified areas of improvement
  • TaskEvaluate current self-service options and identify potential areas of improvement
  • Key ResultAchieve at least 90% compliance with IT security protocols through regular audits and training
  • TaskConduct quarterly audits to assess compliance with IT security protocols
  • TaskAddress any identified non-compliance issues promptly and provide appropriate corrective actions
  • TaskProvide continuous monitoring and feedback to ensure adherence to IT security protocols
  • TaskDevelop and implement regular training programs to educate employees on IT security protocols
  • Key ResultReduce average resolution time by 20% through streamlined helpdesk workflows
  • TaskAnalyze helpdesk data and identify bottlenecks to optimize and streamline workflows for faster resolution
  • TaskConduct regular training sessions for helpdesk staff to improve technical skills and efficiency
  • TaskImplement automated ticket routing system to assign tickets to appropriate support agents
  • TaskDevelop standardized troubleshooting guides and knowledge base articles for common issues
  • Key ResultImprove system availability by 10% through infrastructure upgrades and proactive maintenance
  • TaskDevelop and implement a proactive maintenance plan to prevent potential system failures
  • TaskImplement necessary infrastructure upgrades based on the assessment findings
  • TaskMonitor and analyze system performance regularly to identify any potential issues in advance
  • TaskConduct a thorough infrastructure assessment to identify potential areas for upgrade

OKRs to improve IT Service Management process efficiency and efficacy

  • ObjectiveImprove IT Service Management process efficiency and efficacy
  • Key ResultImplement two new service improvement projects
  • TaskIdentify areas in the service sector that need improvement
  • TaskCommence execution of the project plan steps
  • TaskDevelop detailed project plans for improvements
  • Key ResultAchieve 95% service request satisfaction
  • TaskSolicit and incorporate feedback from service users
  • TaskRegularly train staff to improve quality of customer service
  • TaskImplement a system for tracking and resolving requests efficiently
  • Key ResultReduce system-related incidents by 20%
  • TaskTrain staff on correct system usage
  • TaskImplement regular system maintenance and upgrades
  • TaskEnhance system security measures

OKRs to enhance the efficiency and stability of the IT infrastructure

  • ObjectiveEnhance the efficiency and stability of the IT infrastructure
  • Key ResultImplement two additional failsafe protocols to boost data recovery speed by 15%
  • TaskDevelop and test two additional failsafe protocols
  • TaskImplement the new protocols to enhance data recovery speed
  • TaskIdentify potential areas for implementing new failsafe protocols
  • Key ResultEnsure 95% of helpdesk requests are resolved within 24 hours
  • TaskMonitor daily reports to assess resolution timelines
  • TaskImplement a high-priority response system for urgent requests
  • TaskTrain helpdesk staff in efficient problem-solving techniques
  • Key ResultReduce system downtime by 20% through proactive maintenance and upgrades
  • TaskImplement a routine schedule for proactive system maintenance
  • TaskMonitor system performance consistently for early issue detection
  • TaskPrioritize timely system upgrades and patches

OKRs to successfully migrate on-premises infrastructure to cloud service

  • ObjectiveSuccessfully migrate on-premises infrastructure to cloud service
  • Key ResultTrain all team members on how to use the new cloud service effectively
  • TaskSchedule training sessions for all team members
  • TaskIdentify suitable training course for new cloud service
  • TaskMonitor and assess team's proficiency post-training
  • Key ResultComplete migration of all essential data and applications using cloud service
  • TaskBegin transferring prioritized data to the cloud service
  • TaskAssess and categorize all data and applications for migration
  • TaskConduct thorough post-migration testing and verification
  • Key ResultAchieve cost savings of at least 20% compared to current on-premises setup
  • TaskEstablish and implement a company-wide energy saving program
  • TaskEvaluate and implement more efficient, cost-effective technologies
  • TaskInitiate negotiations with current vendors for price reductions

OKRs to ensure optimal functionality of database servers through routine checks

  • ObjectiveEnsure optimal functionality of database servers through routine checks
  • Key ResultAchieve 99.9% data accuracy on servers by implementing monthly data validation tests
  • TaskRegularly analyze and improve testing process
  • TaskEstablish data validation testing procedures
  • TaskTrain staff on implementing these tests
  • Key ResultIncrease database performance by 15% by optimizing weekly server health checks
  • TaskImplement weekly database re-indexing to improve speed
  • TaskUpdate server maintenance protocols to optimize efficiency
  • TaskAnalyze previous server health reports for performance bottlenecks
  • Key ResultDecrease server downtime by 20% through timely identification and fixing of problems
  • TaskSchedule regular server maintenance
  • TaskTrain IT team on prompt issue resolution
  • TaskImplement automated downtime alert system

OKRs to successfully procure and implement a smart workplace management system

  • ObjectiveSuccessfully procure and implement a smart workplace management system
  • Key ResultTrain all relevant staff and fully implement the system by week 12
  • TaskIdentify all staff requiring system training
  • TaskFully implement the system by week 12
  • TaskOrganize in-depth system training for selected staff
  • Key ResultSource and evaluate 5 potential management systems by week 3
  • TaskIdentify 5 promising management systems
  • TaskGather detailed information about each system
  • TaskAssess each management system's effectiveness and suitability
  • Key ResultSecure budget approval and purchase selected management system by week 6
  • TaskFollow-up for budget approval by week 5
  • TaskPurchase selected management system by week 6
  • TaskSubmit project budget for approval by the end of week 3

OKRs to minimize application downtime to improve performance

  • ObjectiveMinimize application downtime to improve performance
  • Key ResultAdvance our response time for outages to within an hour of occurrence
  • TaskTrain staff in rapid response protocols
  • TaskSchedule regular checks of system uptime
  • TaskImplement automated outage detection software
  • Key ResultImplement automatic failover for no more than 5% downtime per incident
  • TaskIdentify and establish appropriate failover configuration needs
  • TaskConduct testing to ensure less than 5% downtime
  • TaskImplement automatic failover system in existing architecture
  • Key ResultConduct bi-weekly maintenance checks to spot potential errors upfront
  • TaskDocument and analyze check results for errors
  • TaskPerform regular system diagnostics every two weeks
  • TaskCreate a bi-weekly maintenance check schedule

OKRs to enhance productivity of IT Service Desk Analysts and maintain SLAs

  • ObjectiveEnhance productivity of IT Service Desk Analysts and maintain SLAs
  • Key ResultReduce weekly outstanding tickets by 20%
  • TaskIncrease feedback and training to improve first-call resolution rates
  • TaskPrioritize resolution of high-priority and oldest tickets first
  • TaskImplement an automated reminder system for unresolved tickets
  • Key ResultDecrease the average ticket resolution time by 15%
  • TaskEstablish escalation protocols for complex tickets
  • TaskImplement advanced ticket resolution training for customer service staff
  • TaskInvest in technological software to automate ticket resolution
  • Key ResultIncrease customer satisfaction rate to 90%
  • TaskEnhance customer service training for staff
  • TaskImplement customer feedback surveys to identify areas requiring improvement
  • TaskCreate effective customer loyalty programs

OKRs to streamline the accounting close process

  • ObjectiveStreamline the accounting close process
  • Key ResultImplement automated accounting software with 100% staff adoption
  • TaskMonitor staff adoption, offer ongoing support
  • TaskSelect user-friendly, comprehensive accounting software
  • TaskTrain staff thoroughly on software usage
  • Key ResultDecrease the monthly closing cycle time by 30%
  • TaskStreamline data collection and management processes
  • TaskImplement automated financial systems for swift transaction processing
  • TaskRegularly review and improve workflow efficiency
  • Key ResultEliminate 50% of identified bottlenecks in the closing process
  • TaskImplement solutions to remove identified bottlenecks
  • TaskIdentify excessive processes contributing to bottlenecks
  • TaskReview and analyze current closing process parameters

OKRs to reduce MTTR of critical business applications by 15%

  • ObjectiveReduce MTTR of critical business applications by 15%
  • Key ResultImplement proactive system monitoring to decrease incident occurrences by 20%
  • TaskRegularly review and modify monitoring threshold levels
  • TaskTrain staff on interpreting monitoring alerts and logs
  • TaskDeploy advanced system monitoring tools and software
  • Key ResultIdentify and remediate 30% of recurring application issues by end of quarter
  • TaskDefine metrics to identify recurring application issues
  • TaskDevelop a comprehensive troubleshooting guide
  • TaskImplement and monitor remediation strategies
  • Key ResultTrain support team on advanced troubleshooting techniques to improve efficiency by 10%
  • TaskSupervise team practice on simulated support scenarios
  • TaskOrganize advanced troubleshooting skills training sessions
  • TaskMonitor and evaluate team's performance post-training

OKRs to enhance efficiency and speed of the help desk process

  • ObjectiveEnhance efficiency and speed of the help desk process
  • Key ResultImplement a new help desk software to streamline ticket management
  • TaskTransition current tickets to new system
  • TaskResearch and select appropriate help desk software
  • TaskTrain support team on new software usage
  • Key ResultTrain 75% of help desk staff in revised speed-focused procedures
  • TaskImplement staff training sessions on procedures
  • TaskDevelop revised speed-focused procedures
  • TaskIdentify 75% of help desk staff for training
  • Key ResultDecrease average initial response time by 30%
  • TaskImplement streamlined customer service procedures
  • TaskRegularly monitor and evaluate response times
  • TaskTrain staff on efficient response techniques

Best practices for managing your It Staff OKRs

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability Insights DashboardTability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to the weekly check-ins

Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.

Being able to see trends for your key results will also keep yourself honest.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples below). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

Building your own It Staff OKRs with AI

While we have some examples below, it's likely that you'll have specific scenarios that aren't covered here. There are 2 options available to you.

Best way to track your It Staff OKRs

Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, once you get comfortable you can graduate to a proper OKRs-tracking tool.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More It Staff OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.