7 customisable OKR examples for It Team Member
What are It Team Member OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for It Team Member to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own It Team Member OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable It Team Member OKRs examples
You'll find below a list of Objectives and Key Results templates for It Team Member. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to enhance security operations with standardized logging and monitoring
Enhance security operations with standardized logging and monitoring
Train 100% of the tech team on new logging standards and monitoring processes
Develop a comprehensive training module on new logging standards- Implement periodic assessments to ensure comprehension and compliance
- Schedule mandatory training sessions for all tech team members
- Implement a standardized logging system in 100% of operational scopes
- Identify all operational scopes requiring standardized logging
- Choose appropriate standardized logging system for implementation
- Deploy chosen system across all identified scopes
- Achieve 95% detection rate of security issues with enhanced monitoring tools
- Research and purchase advanced security monitoring tools
- Regularly test and adjust security parameters
- Train IT team on using enhanced monitoring tools
2. OKRs to enhance visibility over cloud and on-prem patchmanagement and configurations
- Enhance visibility over cloud and on-prem patchmanagement and configurations
- Complete training for IT team on latest best practices regarding configurations and patch management
- Identify relevant training programs on configurations and patch management
- Enroll IT team members in selected training courses
- Monitor team's progression and verify training completion
- Implement a centralized system to track and report all cloud resource configurations
- Train staff to report configurations
- Deploy the system across all cloud resources
- Identify necessary components for the centralized tracking system
- Establish a schedule and process for regular patch updates and audits
- Identify software and systems that require regular patching
- Determine frequency for updates and audits
- Create SOP for patch management process
3. OKRs to establish monthly brown bag/office hours with IT
- Establish monthly brown bag/office hours with IT
- Generate and distribute an agenda for each session, one week in advance
- Formulate the agenda one week prior
- Compile topics to be discussed for each session
- Distribute the agenda to all participants
- Achieve a minimum 80% attendance rate at each session
- Implement incentives for regular attendees
- Send out reminder notifications about upcoming sessions
- Develop engaging session content to maintain attendance interest
- Identify and confirm suitable time slots with 100% of IT team members
- Send confirmation emails for chosen time slots
- Compile responses and identify common availabilities
- Send survey to IT team to select preferred time slots
4. OKRs to improve IT service desk performance and customer satisfaction
- Improve IT service desk performance and customer satisfaction
- Achieve 90% customer satisfaction rating in user surveys
- Implement regular training for customer service team
- Develop customer-centric policies and strategies
- Establish a user feedback system post-service
- Increase first contact resolution rate to 80%
- Implement a robust knowledge management system
- Regularly monitor and analyze resolution metrics
- Train customer service team on effective problem-solving techniques
- Reduce average ticket resolution time by 20%
- Implement advanced ticket prioritization system
- Streamline communication processes within the team
- Provide comprehensive problem-solving training to staff
5. OKRs to enhance SIEM visibility with robust grey area log monitoring
- Enhance SIEM visibility with robust grey area log monitoring
- Achieve 25% reduction in grey area incidents due to improved log monitoring
- Increase frequency of log reviews
- Train staff on identifying grey area incidents
- Implement an enhanced log monitoring system
- Implement 2 new diverse log monitoring tools for SIEM visibility enhancement
- Purchase and install the chosen log monitoring tools
- Train IT personnel on the new tools operation and maintenance
- Research and select 2 diverse log monitoring tools suitable for SIEM
- Conduct weekly audits to ensure 100% monitoring of grey area logs by SIEM
- Schedule weekly audits to check grey area logs
- Analyze and report results from each SIEM audit
- Ensure SIEM tool is constantly tracking all grey logs
6. OKRs to implement a new CMS successfully
- Implement a new CMS successfully
- Train and upskill DevOps team members to effectively support and maintain the CMS
- Decrease the average time to resolve CMS-related issues by 20%
- Conduct regular audits to identify and address recurring CMS-related issues proactively
- Implement regular training sessions for CMS support staff to enhance their technical skills
- Streamline CMS Issue Resolution Process through Standard Operating Procedures (SOPs) and guidelines
- Improve communication channels to expedite issue escalation and resolution
- Collaborate with the service partner to ensure smooth integration of the CMS
- Clearly define the roles and responsibilities of each team member involved in the integration process
- Establish a communication protocol to ensure efficient information sharing between all parties involved
- Develop a structured timeline with key milestones for the CMS integration project
- Set up regular meetings with the service partner to discuss the CMS integration progress
- Successfully deploy and configure the new CMS on the production environment
- Collaborate with IT team to ensure compatibility of CMS with existing infrastructure
- Conduct thorough testing of the new CMS on a staging environment before deployment
- Develop a detailed step-by-step deployment plan for CMS implementation
- Configure user permissions and roles in the production environment for effective CMS usage
7. OKRs to amplify sales of IT services and staff augmentation
- Amplify sales of IT services and staff augmentation
- Improve lead conversion rates by 10% through targeted sales initiatives
- Upscale IT staff augmentation sales by 20%
- Initiate upselling and cross-selling training for sales team
- Develop specialized sales pitch and strategies for upscale clients
- Identify potential markets for higher-end IT staff augmentation
- Achieve a 15% increase in new contract signings for IT services
- Enhance sales strategies to attract potential customers
- Develop and implement targeted marketing campaigns for IT services
- Improve service offerings based on customer feedback
It Team Member OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tability's audit dashboard will highlight opportunities to improve OKRsTip #2: Commit to weekly OKR check-ins
Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.
Being able to see trends for your key results will also keep yourself honest.
Tability's check-ins will save you hours and increase transparencyTip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your It Team Member OKRs in a strategy map
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
Tability's Strategy Map makes it easy to see all your org's OKRsIf you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More It Team Member OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to enhance the ticket creation process using the right record producer
- OKRs to implement automation to streamline existing processes
- OKRs to successfully accomplish set goal
- OKRs to enhance outbound lead generation for NHS prospects
- OKRs to increase visibility of our website using SEO practices
- OKRs to get better user retention
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.