15 customisable OKR examples for It Training Team
What are It Training Team OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for It Training Team to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own It Training Team OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable It Training Team OKRs examples
You'll find below a list of Objectives and Key Results templates for It Training Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to enhance communication and training for Business-led IT services
Enhance communication and training for Business-led IT services
Decrease IT related issues raised by employees by 30% following the training
Implement intensive and comprehensive IT training for all employees- Establish a solid IT support team for immediate troubleshooting
- Conduct regular IT performance checks and updates
- Increase employee trainee count by 40% in IT procedures and process
- Allocate budget for training and development programs
- Develop and implement strategic recruitment plans
- Identify the need for additional IT trainees in the department
- Improve post-training test scores by 25% to ensure comprehension and retention
- Implement interactive learning activities during training
- Offer one-on-one follow up coaching sessions
- Develop comprehensive study guides for post-training review
2. OKRs to ensure successful integration and deployment of Productiv SaaS application
- Ensure successful integration and deployment of Productiv SaaS application
- Fully integrate Productiv SaaS with existing IT infrastructure by 100% within the defined timeline
- Identify necessary APIs to connect Productiv SaaS to IT infrastructure
- Execute integration process following API guidelines
- Monitor and evaluate system performance post-integration
- Train 90% of relevant staff in operating and maintaining Productiv SaaS effectively
- Identify the staff who need to use Productiv SaaS
- Arrange training sessions on Productiv SaaS operation
- Supervise follow-up activities for effective maintenance training
- Identify and mitigate 100% of discovered shadow IT instances leveraging Productiv SaaS
- Identify all instances of shadow IT using Productiv SaaS
- Analyze potential security risks and impact
- Implement mitigation strategies for flagged risks
3. OKRs to streamline IT Service Desk for swifter resolution time
- Streamline IT Service Desk for swifter resolution time
- Enhance self-service portal use by 50% to promote faster issue resolution
- Implement a feedback mechanism on portal usability
- Launch a portal awareness campaign to increase visibility
- Develop user-friendly navigation for efficient self-service usage
- Implement a new training program to improve technical troubleshooting skills by 30%
- Develop comprehensive, skills-focused training program
- Identify key areas of technical troubleshooting needing improvement
- Implement training program and monitor progress
- Decrease average ticket response time by 20%
- Implement a ticket prioritization system
- Boost staff levels during peak times
- Train support team in effective time management
4. OKRs to enhance efficiency and uniformity in IT asset management processes
- Enhance efficiency and uniformity in IT asset management processes
- Increase process automation to decrease manual intervention by 35%
- Implement appropriate automation software to streamline processes
- Identify repetitive tasks that are suitable for automation
- Train staff on new automation tools for transitional efficiency
- Reduce process variability by achieving 90% adherence to structured workflows
- Monitor and measure workflow adherence regularly
- Identify the key steps in your current workflows
- Provide training on structured workflows to staff
- Train 100% of the Asset Management team on new standardized process protocols
- Develop comprehensive training material on new process protocols
- Validate training effectiveness through assessments
- Schedule and conduct training sessions for the team
5. OKRs to deploy Productiv SaaS for optimal application management
- Deploy Productiv SaaS for optimal application management
- Train 90% of IT staff efficiently on Productiv SaaS application management tools
- Develop comprehensive, effective training program
- Schedule and conduct training sessions for IT staff
- Identify key features of Productiv SaaS for training material
- Identify and onboard 100% of necessary applications into Productiv SaaS within a quarter
- Implement gradual onboarding phase for each application
- Catalog all necessary applications for full Productiv SaaS integration
- Train team on Productiv SaaS onboarding process
- Reduce shadow IT instances by 50% using Productiv management tools
- Monitor and evaluate reduction in shadow IT instances
- Implement Productiv management tools across all IT systems
- Conduct training on Productiv for all IT staff
6. OKRs to implement replacement of privilege access management tools
- Implement replacement of privilege access management tools
- Train 75% of IT staff on utilization of new access management tools
- Set up instructional webinars on access management tools
- Identify IT staff members requiring training in new tools
- Monitor training intake and completion among staff
- Identify new, robust access management tools that align with company needs
- Research various access management tools available in the market
- Evaluate each tool's compatibility with company needs
- Request demonstrations or trials from selected vendors
- Successfully migrate and test 50% of systems to the new tools
- Conduct migration and ensure proper setup
- Identify critical systems for initial migration to the new tools
- Perform initial testing and troubleshoot issues
7. OKRs to seamless integration and deployment of Productiv SaaS application
- Seamless integration and deployment of Productiv SaaS application
- Identify and reduce shadow IT instances by 25% using the Productiv app
- Assemble team to identify current shadow IT instances
- Establish plan to reduce shadow IT by 25%
- Utilize Productiv app for IT management analysis
- Validate Productiv SaaS's compatibility with our systems by the end of week 1
- Execute a small-scale compatibility test using Productiv SaaS
- Identify our system's requirements and Productiv SaaS's specifications
- Analyze test results and articulate findings
- Successfully train 90% of the IT team on managing the Productiv SaaS application
- Identify key features in the Productiv SaaS application for training focus
- Develop comprehensive training program for IT team members
- Monitor and evaluate training progress and effectiveness
8. OKRs to implement phase one of privilege access management tool replacement
- Implement phase one of privilege access management tool replacement
- Develop detailed transition plan to ensure zero service disruptions
- Schedule and communicate transition plan to all stakeholders
- Develop contingency strategies addressing identified risks
- Identify critical services and potential disruption risks
- Train 70% of IT staff on the operation of selected new access management tools
- Organize and implement the scheduled training sessions
- Choose appropriate access management tools for training
- Identify 70% of IT staff requiring access management training
- Identify and assess five potential replacement tools, determining suitability by end of quarter
- Research and list five potential replacement tools
- Evaluate each tool's effectiveness and suitability
- Present findings and recommendation by the deadline
9. OKRs to complete Windows 10 update on all DC PCs
- Complete Windows 10 update on all DC PCs
- Fully update 100% of DC PCs to Windows 10 by the end of the quarter
- Validate successful Windows 10 installation
- Install Windows 10 on non-updated PCs
- Conduct software audit on all DC PCs
- Reach 60% upgrade rate on DC PCs to Windows 10 by end of second month
- Develop an effective, step-by-step upgrade guide for Windows 10
- Offer technical support during the upgrade process
- Conduct training sessions about the Windows 10 upgrade
- Achieve 30% of DC PC's Windows 10 update by end of first month
- Schedule update process for identified PCs
- Monitor and ensure successful upgrade completion
- Identify PCs for Windows 10 upgrade
10. OKRs to enhance management of service and admin account life cycles
- Enhance management of service and admin account life cycles
- Implement an automated life cycle management system for 25% of accounts
- Identify 25% of accounts for life cycle management system
- Choose a suitable automation software for implementation
- Begin implementation and monitor regularly for adjustments
- Train 85% of team members on updated life cycle management processes
- Monitor and document each member's training progress
- Identify team members unfamiliar with updated processes
- Schedule training sessions for these team members
- Lower account lifecycle management errors by 30%
- Install updated automation tools for account management
- Implement regular training on account lifecycle management for staff
- Promote a meticulous review process for every account change
11. OKRs to enhance efficiency of material calculation to construction site
- Enhance efficiency of material calculation to construction site
- Implement a reliable software tool that reduces calculation errors by 70%
- Identify software tools that specialize in reducing calculation errors
- Implement chosen software tool into the current system
- Evaluate each software tool’s reliability and effectiveness
- Complete training for staff on the new calculation procedures within 60 days
- Schedule and conduct staff training sessions
- Identify suitable training methods and resources
- Outline key points of the new calculation procedures
- Reduce wastage from incorrect calculations by at least 50%
- Use digital calculation tools or software for precision
- Implement regular training programs on calculation accuracy
- Regularly review and correct calculation errors
12. OKRs to strengthen the company's network security defenses
- Strengthen the company's network security defenses
- Train 90% of employees on new network security protocols within the next quarter
- Assess current understanding of network security protocols among employees
- Implement training, ensuring participation of at least 90% of employees
- Develop comprehensive training program on new security protocols
- Implement two-factor authentication for all user accounts by the end of next quarter
- Purchase and set up chosen authentication system
- Train users on new authentication system
- Research best two-factor authentication systems for our needs
- Reduce the number of detected security breaches by 80% compared to last quarter
- Implement an updated, top-quality cybersecurity system
- Provide comprehensive cybersecurity training for all staff
- Conduct regular, intensive IT security audits
13. OKRs to improve and Optimize Incident Response
- Improve and Optimize Incident Response
- Increase incident response speed by 30% to reduce downtime
- Implement automated incident detection software
- Train staff on efficient response protocols
- Develop a streamlined incident escalation process
- Train all team members on incident response protocols and breach simulations
- Simulate potential breach scenarios for practice
- Organize incident response protocol training for all team members
- Follow-up with tests to assess team's knowledge and readiness
- Implement at least two innovative incident management tools for better response
- Train staff on usage and implementation of tools
- Choose two tools that best suit our needs
- Research latest innovative incident management tools
14. OKRs to timely resolution of IT network, hardware, software and ERP related issues
- Timely resolution of IT network, hardware, software and ERP related issues
- Maintain a 90% rate of resolving IT network issues within agreed service levels
- Establish stringent service level agreements
- Implement weekly monitoring of IT network performance
- Conduct regular training for IT resolution team
- Achieve 85% success rate in handling hardware and software issues in first contact
- Train staff on recent software and hardware troubleshooting techniques
- Monitor and adjust response strategies weekly for effectiveness
- Develop comprehensive diagnostic checklists for issue resolution
- Increase ERP issue resolution efficiency by 15% through expert training sessions
- Design expert training programs catering to these issues
- Identify key problem areas in current ERP issue handling
- Implement and monitor the training sessions regularly
15. OKRs to enhance the IT incident acknowledgement process
- Enhance the IT incident acknowledgement process
- Decrease IT incident response time by 20%
- Provide training on swift incident response techniques
- Continually review and optimize response protocols
- Implement automated incident notification and ticketing systems
- Achieve 95% positive feedback on improved incident communication from internal stakeholders
- Develop a user-friendly system for instant incident reporting and updates
- Implement regular training on effective incident communication for all staff
- Survey internal stakeholders regularly to gauge satisfaction levels
- Implement new incident acknowledgement protocol for 100% of IT staff
- Develop clear incident acknowledgement protocol for IT team
- Organize comprehensive training sessions on new protocol
- Monitor and ensure all IT staff members adhere to the new protocol
It Training Team OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tability's audit dashboard will highlight opportunities to improve OKRsTip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
Tability's check-ins will save you hours and increase transparencyTip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your It Training Team OKRs in a strategy map
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
Tability's Strategy Map makes it easy to see all your org's OKRsIf you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More It Training Team OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to boost and optimize operational processes
- OKRs to drive customer engagement through product flyers
- OKRs to boost the success rate in timely financial statement reporting
- OKRs to achieve desired goal through strategic methods and monitoring
- OKRs to develop a consistent, healthy lifestyle to promote weight loss
- OKRs to enhance soft skills proficiency amongst the sales team
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.