15 customisable OKR examples for It Management Team

What are It Management Team OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.

We've tailored a list of OKRs examples for It Management Team to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own It Management Team OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Feel free to explore our tools:

Our customisable It Management Team OKRs examples

You'll find below a list of Objectives and Key Results templates for It Management Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

1. OKR to streamline and automate IT infrastructure processes

  • ObjectiveStreamline and automate IT infrastructure processes
  • Key ResultImplement automation in 70% of server management tasks to enhance efficiency
  • TaskTrain the team on implementing automation processes
  • TaskIdentify the predominant server management tasks for automation
  • TaskResearch and select suitable automation tools
  • Key ResultDeploy desktop automation to reduce manual tasks in IT support by 50%
  • TaskPurchase and install necessary automation software
  • TaskIdentify repetitive, manual tasks in IT support for automation
  • TaskTrain IT support staff in automation usage
  • Key ResultDevelop an automated solution to resolve 60% of common network issues
  • TaskTest and implement the automation solution
  • TaskIdentify common network issues and their frequency
  • TaskDesign a prototype for automated issue resolution

2. OKR to enhance productivity and operation efficiency in IT management

  • ObjectiveEnhance productivity and operation efficiency in IT management
  • Key ResultImprove system uptime to 99.9%
  • TaskEstablish a comprehensive system monitoring plan
  • TaskRegularly conduct preventive maintenance and updates
  • TaskImplement redundancy in key system infrastructure components
  • Key ResultImplement a new IT project management tool with 90% team adoption
  • TaskIdentify a suitable IT project management tool for the team
  • TaskConduct tool training sessions to ensure 90% adoption
  • TaskMonitor and address any adoption issues regularly
  • Key ResultReduce IT incident response time by 30%
  • TaskTrain IT staff in streamlined incident response processes
  • TaskImplement automated alert systems for quicker incident identification
  • TaskRegularly review and refine existing response protocols

3. OKR to improve IT Service Management process efficiency and efficacy

  • ObjectiveImprove IT Service Management process efficiency and efficacy
  • Key ResultImplement two new service improvement projects
  • TaskIdentify areas in the service sector that need improvement
  • TaskCommence execution of the project plan steps
  • TaskDevelop detailed project plans for improvements
  • Key ResultAchieve 95% service request satisfaction
  • TaskSolicit and incorporate feedback from service users
  • TaskRegularly train staff to improve quality of customer service
  • TaskImplement a system for tracking and resolving requests efficiently
  • Key ResultReduce system-related incidents by 20%
  • TaskTrain staff on correct system usage
  • TaskImplement regular system maintenance and upgrades
  • TaskEnhance system security measures

4. OKR to successfully integrate and deploy Productiv SaaS for IT management

  • ObjectiveSuccessfully integrate and deploy Productiv SaaS for IT management
  • Key ResultTrain 90% of the IT team on Productiv SaaS application management functionalities
  • TaskIdentify members of IT team needing Productiv SaaS training
  • TaskSecure trainings for Productiv SaaS application management
  • TaskSchedule and ensure employees attend the training sessions
  • Key ResultComplete Productiv SaaS integration with existing systems by 75% in the first month
  • TaskDevelop a comprehensive integration plan for Productiv SaaS
  • TaskInitiate the integration of Productiv SaaS with existing systems
  • TaskMonitor and evaluate the progress of the integration
  • Key ResultIdentify and manage 70% of shadow IT instances using Productiv SaaS
  • TaskDeploy Productiv SaaS tool across all company systems
  • TaskConduct a thorough inventory to identify shadow IT instances
  • TaskLeverage Productiv reporting to manage identified shadow IT elements

5. OKR to comprehensive inventory creation of Business-led IT services

  • ObjectiveComprehensive inventory creation of Business-led IT services
  • Key ResultIdentify 100% of existing Business-led IT services for inclusion in the inventory
  • TaskIntegrate identified IT services into the inventory system
  • TaskConduct a comprehensive survey of all existing IT services
  • TaskCategorize identified services based on business domain
  • Key ResultAchieve a 95% accuracy rate in cataloguing these identified IT services
  • TaskTrain staff regularly on cataloguing best practices
  • TaskConsistently review and correct catalogue entries
  • TaskImplement detailed cataloguing standards and procedures
  • Key ResultImplement an intuitive, user-friendly system to access the established inventory
  • TaskConduct frequent testing and subsequent iterations for system improvements
  • TaskDevelop system design with emphasis on user-friendly interface
  • TaskIdentify user needs and preferences for inventory system

6. OKR to deploy Productiv SaaS for optimal application management

  • ObjectiveDeploy Productiv SaaS for optimal application management
  • Key ResultTrain 90% of IT staff efficiently on Productiv SaaS application management tools
  • TaskDevelop comprehensive, effective training program
  • TaskSchedule and conduct training sessions for IT staff
  • TaskIdentify key features of Productiv SaaS for training material
  • Key ResultIdentify and onboard 100% of necessary applications into Productiv SaaS within a quarter
  • TaskImplement gradual onboarding phase for each application
  • TaskCatalog all necessary applications for full Productiv SaaS integration
  • TaskTrain team on Productiv SaaS onboarding process
  • Key ResultReduce shadow IT instances by 50% using Productiv management tools
  • TaskMonitor and evaluate reduction in shadow IT instances
  • TaskImplement Productiv management tools across all IT systems
  • TaskConduct training on Productiv for all IT staff

7. OKR to implement a cost-effective solution for portfolio tracking

  • ObjectiveImplement a cost-effective solution for portfolio tracking
  • Key ResultSuccessfully integrate chosen solution into current system with 100% functionality by week 12
  • TaskDevelop an integration plan and timeline to implement the solution
  • TaskTest and debug solution for 100% functionality by week 12
  • TaskEvaluate suitability and functionality of chosen solution with the current system
  • Key ResultTrial selected solutions and choose most efficient by week 10
  • TaskEvaluate each solution's efficiency weekly
  • TaskImplement chosen solutions for a trial period
  • TaskChoose the most productive solution by week 10
  • Key ResultResearch and identify 3 cost-effective portfolio tracking solutions by week 6
  • TaskResearch affordable portfolio tracking services
  • TaskCompile and analyze top 3 options
  • TaskOutline key features needed in portfolio tracking solutions

8. OKR to optimize server capacity planning

  • ObjectiveOptimize server capacity planning
  • Key ResultIncrease server utilization rate by 20%
  • TaskRegularly monitor and analyze server performance data
  • TaskImplement server virtualization to optimize resource usage
  • TaskDelete unnecessary data and applications from server
  • Key ResultImplement an automated capacity monitoring system
  • TaskInstall and configure the monitoring system
  • TaskSelect a system and acquire necessary components
  • TaskResearch different automated capacity monitoring systems
  • Key ResultReduce downtime incidents by 50%
  • TaskInvest in high-quality, reliable hardware and software
  • TaskTrain staff on troubleshooting and incident management
  • TaskImplement a proactive maintenance schedule for all equipment

9. OKR to streamline incident response process to reduce time by 15%

  • ObjectiveStreamline incident response process to reduce time by 15%
  • Key ResultDecrease resolution time by 10% through systematic problem-solving methods
  • TaskEstablish a dedicated troubleshooting team
  • TaskImplement training on efficient problem-solving strategies
  • TaskIntroduce problem-tracking and management software
  • Key ResultImplement a new incident management system improving efficiency by 10%
  • TaskEvaluate current incident management process and identify inefficiencies
  • TaskResearch and select a new incident management system
  • TaskTrain staff on new system's usage and procedures
  • Key ResultTrain team on quick, effective incident identification within 5% fewer hours
  • TaskSchedule short, focused training sessions for the team
  • TaskImplement practice drills for faster comprehension
  • TaskDevelop a streamlined incident identification training curriculum

10. OKR to ensure optimal functionality of database servers through routine checks

  • ObjectiveEnsure optimal functionality of database servers through routine checks
  • Key ResultAchieve 99.9% data accuracy on servers by implementing monthly data validation tests
  • TaskRegularly analyze and improve testing process
  • TaskEstablish data validation testing procedures
  • TaskTrain staff on implementing these tests
  • Key ResultIncrease database performance by 15% by optimizing weekly server health checks
  • TaskImplement weekly database re-indexing to improve speed
  • TaskUpdate server maintenance protocols to optimize efficiency
  • TaskAnalyze previous server health reports for performance bottlenecks
  • Key ResultDecrease server downtime by 20% through timely identification and fixing of problems
  • TaskSchedule regular server maintenance
  • TaskTrain IT team on prompt issue resolution
  • TaskImplement automated downtime alert system

11. OKR to ensure successful application and data migration with improved system stability and availability

  • ObjectiveEnsure successful application and data migration with improved system stability and availability
  • Key ResultDecrease system downtime by 50% compared to previous migrations
  • TaskDevelop improved system recovery strategies
  • TaskUpgrade to more reliable, updated hardware
  • TaskImplement regular preventive maintenance schedules
  • Key ResultTransfer 100% of data accurately and on time
  • TaskIdentify and organize relevant data for transfer
  • TaskSet up reliable, efficient transfer processes
  • TaskMonitor transfer to ensure accuracy and timeliness
  • Key ResultAchieve 99.9% uptime for migrated applications
  • TaskOptimize load balancing and fault tolerance mechanisms
  • TaskRegularly conduct preventative maintenance to minimize downtime
  • TaskImplement robust monitoring and alerting mechanisms for applications

12. OKR to successful migration of services from OnPremise to cloud

  • ObjectiveSuccessful migration of services from OnPremise to cloud
  • Key ResultIdentify and categorize all OnPremise services for migration by end of Week 3
  • TaskCompile a list of all OnPremise services currently in use
  • TaskCategorize each service based on priority for migration
  • TaskCreate a detailed migration schedule by end of Week 3
  • Key ResultConduct post-migration validation to ensure 100% functionality for all migrated services
  • TaskVerify functionality of every migrated service
  • TaskResolve any identified post-migration issues
  • TaskConduct post-migration system checks
  • Key ResultAchieve 70% service migration while ensuring zero disruption in client services
  • TaskIdentify and prioritize critical services for migration
  • TaskDevelop and execute a detailed migration plan
  • TaskContinuously monitor and troubleshoot during migration

13. OKR to increase system transaction success rate to 90%

  • ObjectiveIncrease system transaction success rate to 90%
  • Key ResultImplement a system update to improve transaction processing speed by 25%
  • TaskConsult with IT experts for viable system updates
  • TaskIdentify existing system bottlenecks slowing transaction processing
  • TaskImplement and test chosen system update
  • Key ResultReduce transaction errors by 20% through comprehensive testing and debugging
  • TaskMonitor and reduce transaction errors continuously
  • TaskImplement comprehensive testing of the transaction system
  • TaskIdentify and debug any error in the system
  • Key ResultImprove server capacity by 15% to manage higher transaction loads efficiently
  • TaskIdentify and replace outdated server components with upgraded versions
  • TaskImplement load balancing for improved handling of high transaction loads
  • TaskOptimize server software to increase efficiency of transaction handling

14. OKR to simplify API architecture and retire outdated assets

  • ObjectiveSimplify API architecture and retire outdated assets
  • Key ResultMerge 6 old APIs into 2 new APIs with full functionality and compatibility
  • Key ResultDecommission old assets and ensure all endpoints are no longer utilized or maintained
  • TaskNotify relevant stakeholders regarding the decommissioning plan and timeline
  • TaskExecute the proper disposal or repurposing of the decommissioned assets
  • TaskConduct a final audit to confirm that all endpoints are no longer in use
  • TaskIdentify and inventory all old assets within the organization
  • Key ResultReduce system response time by 20% and improve overall API performance
  • Key ResultSuccessfully migrate all existing data and functionalities without any loss or interruptions
  • TaskContinuously monitor and test migrated data and functionalities for any potential issues
  • TaskDevelop a comprehensive migration plan detailing step-by-step procedures and timelines
  • TaskExecute data migration process meticulously, ensuring accuracy and completeness
  • TaskConduct a thorough analysis to identify all existing data and functionalities

15. OKR to enhance the efficiency and stability of the IT infrastructure

  • ObjectiveEnhance the efficiency and stability of the IT infrastructure
  • Key ResultImplement two additional failsafe protocols to boost data recovery speed by 15%
  • TaskDevelop and test two additional failsafe protocols
  • TaskImplement the new protocols to enhance data recovery speed
  • TaskIdentify potential areas for implementing new failsafe protocols
  • Key ResultEnsure 95% of helpdesk requests are resolved within 24 hours
  • TaskMonitor daily reports to assess resolution timelines
  • TaskImplement a high-priority response system for urgent requests
  • TaskTrain helpdesk staff in efficient problem-solving techniques
  • Key ResultReduce system downtime by 20% through proactive maintenance and upgrades
  • TaskImplement a routine schedule for proactive system maintenance
  • TaskMonitor system performance consistently for early issue detection
  • TaskPrioritize timely system upgrades and patches

Best practices for managing your It Management Team OKRs

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability Insights DashboardTability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to the weekly check-ins

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.

Being able to see trends for your key results will also keep yourself honest.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

Best way to track your It Management Team OKRs

Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More It Management Team OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

Create more examples in our app

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