15 customisable OKR examples for It Management Team
What are It Management Team OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for It Management Team to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own It Management Team OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Feel free to explore our tools:
- Use our free OKR generator
- Use Tability, a complete platform to set and track OKRs and initiatives, including a GPT-4 powered goal generator
Our customisable It Management Team OKRs examples
You'll find below a list of Objectives and Key Results templates for It Management Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to streamline and automate IT infrastructure processes
Streamline and automate IT infrastructure processes
Implement automation in 70% of server management tasks to enhance efficiency
Train the team on implementing automation processes- Identify the predominant server management tasks for automation
- Research and select suitable automation tools
- Deploy desktop automation to reduce manual tasks in IT support by 50%
- Purchase and install necessary automation software
- Identify repetitive, manual tasks in IT support for automation
- Train IT support staff in automation usage
- Develop an automated solution to resolve 60% of common network issues
- Test and implement the automation solution
- Identify common network issues and their frequency
- Design a prototype for automated issue resolution
2. OKRs to enhance productivity and operation efficiency in IT management
- Enhance productivity and operation efficiency in IT management
- Improve system uptime to 99.9%
- Establish a comprehensive system monitoring plan
- Regularly conduct preventive maintenance and updates
- Implement redundancy in key system infrastructure components
- Implement a new IT project management tool with 90% team adoption
- Identify a suitable IT project management tool for the team
- Conduct tool training sessions to ensure 90% adoption
- Monitor and address any adoption issues regularly
- Reduce IT incident response time by 30%
- Train IT staff in streamlined incident response processes
- Implement automated alert systems for quicker incident identification
- Regularly review and refine existing response protocols
3. OKRs to improve IT Service Management process efficiency and efficacy
- Improve IT Service Management process efficiency and efficacy
- Implement two new service improvement projects
- Identify areas in the service sector that need improvement
- Commence execution of the project plan steps
- Develop detailed project plans for improvements
- Achieve 95% service request satisfaction
- Solicit and incorporate feedback from service users
- Regularly train staff to improve quality of customer service
- Implement a system for tracking and resolving requests efficiently
- Reduce system-related incidents by 20%
- Train staff on correct system usage
- Implement regular system maintenance and upgrades
- Enhance system security measures
4. OKRs to successfully integrate and deploy Productiv SaaS for IT management
- Successfully integrate and deploy Productiv SaaS for IT management
- Train 90% of the IT team on Productiv SaaS application management functionalities
- Identify members of IT team needing Productiv SaaS training
- Secure trainings for Productiv SaaS application management
- Schedule and ensure employees attend the training sessions
- Complete Productiv SaaS integration with existing systems by 75% in the first month
- Develop a comprehensive integration plan for Productiv SaaS
- Initiate the integration of Productiv SaaS with existing systems
- Monitor and evaluate the progress of the integration
- Identify and manage 70% of shadow IT instances using Productiv SaaS
- Deploy Productiv SaaS tool across all company systems
- Conduct a thorough inventory to identify shadow IT instances
- Leverage Productiv reporting to manage identified shadow IT elements
5. OKRs to enhance visibility over cloud and on-prem patchmanagement and configurations
- Enhance visibility over cloud and on-prem patchmanagement and configurations
- Complete training for IT team on latest best practices regarding configurations and patch management
- Identify relevant training programs on configurations and patch management
- Enroll IT team members in selected training courses
- Monitor team's progression and verify training completion
- Implement a centralized system to track and report all cloud resource configurations
- Train staff to report configurations
- Deploy the system across all cloud resources
- Identify necessary components for the centralized tracking system
- Establish a schedule and process for regular patch updates and audits
- Identify software and systems that require regular patching
- Determine frequency for updates and audits
- Create SOP for patch management process
6. OKRs to comprehensive inventory creation of Business-led IT services
- Comprehensive inventory creation of Business-led IT services
- Identify 100% of existing Business-led IT services for inclusion in the inventory
- Integrate identified IT services into the inventory system
- Conduct a comprehensive survey of all existing IT services
- Categorize identified services based on business domain
- Achieve a 95% accuracy rate in cataloguing these identified IT services
- Train staff regularly on cataloguing best practices
- Consistently review and correct catalogue entries
- Implement detailed cataloguing standards and procedures
- Implement an intuitive, user-friendly system to access the established inventory
- Conduct frequent testing and subsequent iterations for system improvements
- Develop system design with emphasis on user-friendly interface
- Identify user needs and preferences for inventory system
7. OKRs to execute Seamless Transition to Cloud Infrastructure
- Execute Seamless Transition to Cloud Infrastructure
- Train 90% of IT staff on cloud management and procedures
- Monitor and record staff training progress and completion
- Schedule and coordinate cloud management training sessions
- Identify IT staff members needing cloud management training
- Achieve 30% utilization of cloud storage by migrating existing data
- Develop a strategic data migration plan
- Implement data transfer to reach set utilization target
- Identify essential data suitable for cloud migration
- Reduce on-premise server usage by 50% through cloud migration
- Develop a comprehensive migration strategy
- Execute strategy, monitor, and optimize cloud usage
- Identify servers eligible for cloud migration
8. OKRs to enhance incident ticket resolution and management
- Enhance incident ticket resolution and management
- Implement a system to categorize and prioritize incidents for faster resolution
- Implement the system and train team on proper usage
- Develop a categorization and prioritization system
- Identify different categories and priority levels for incidents
- Increase first call resolution rate to 80% from the current figure
- Implement customer service training emphasizing first call resolutions
- Regularly monitor and evaluate agent performance
- Review and update relevant call scripts and procedures
- Reduce average ticket resolution time by 30%
- Set key performance indicators for resolution times
- Train staff in advanced problem-solving
- Implement a more efficient ticket prioritization system
9. OKRs to deploy Productiv SaaS for optimal application management
- Deploy Productiv SaaS for optimal application management
- Train 90% of IT staff efficiently on Productiv SaaS application management tools
- Develop comprehensive, effective training program
- Schedule and conduct training sessions for IT staff
- Identify key features of Productiv SaaS for training material
- Identify and onboard 100% of necessary applications into Productiv SaaS within a quarter
- Implement gradual onboarding phase for each application
- Catalog all necessary applications for full Productiv SaaS integration
- Train team on Productiv SaaS onboarding process
- Reduce shadow IT instances by 50% using Productiv management tools
- Monitor and evaluate reduction in shadow IT instances
- Implement Productiv management tools across all IT systems
- Conduct training on Productiv for all IT staff
10. OKRs to implement a cost-effective solution for portfolio tracking
- Implement a cost-effective solution for portfolio tracking
- Successfully integrate chosen solution into current system with 100% functionality by week 12
- Develop an integration plan and timeline to implement the solution
- Test and debug solution for 100% functionality by week 12
- Evaluate suitability and functionality of chosen solution with the current system
- Trial selected solutions and choose most efficient by week 10
- Evaluate each solution's efficiency weekly
- Implement chosen solutions for a trial period
- Choose the most productive solution by week 10
- Research and identify 3 cost-effective portfolio tracking solutions by week 6
- Research affordable portfolio tracking services
- Compile and analyze top 3 options
- Outline key features needed in portfolio tracking solutions
11. OKRs to enhance data reporting continuity and accuracy, eliminating bot interactions
- Enhance data reporting continuity and accuracy, eliminating bot interactions
- Increase data reporting accuracy by 25% through automated quality checks
- Monitor and adjust automated checks for optimal accuracy
- Train staff on utilizing automated check systems effectively
- Implement automated quality check systems for data reporting
- Establish regular reviews, maintaining 100% continuity in data reporting processes
- Implement checks to ensure 100% data continuity
- Set up routine data reporting process reviews
- Correct inconsistencies found during reviews promptly
- Implement a bot detection mechanism, aiming to reduce bot interactions by 50%
- Monitor and adjust the system to maximize efficiency
- Develop and integrate a bot detection system
- Research the latest bot detection technologies and methods
12. OKRs to optimize server capacity planning
- Optimize server capacity planning
- Increase server utilization rate by 20%
- Regularly monitor and analyze server performance data
- Implement server virtualization to optimize resource usage
- Delete unnecessary data and applications from server
- Implement an automated capacity monitoring system
- Install and configure the monitoring system
- Select a system and acquire necessary components
- Research different automated capacity monitoring systems
- Reduce downtime incidents by 50%
- Invest in high-quality, reliable hardware and software
- Train staff on troubleshooting and incident management
- Implement a proactive maintenance schedule for all equipment
13. OKRs to streamline incident response process to reduce time by 15%
- Streamline incident response process to reduce time by 15%
- Decrease resolution time by 10% through systematic problem-solving methods
- Establish a dedicated troubleshooting team
- Implement training on efficient problem-solving strategies
- Introduce problem-tracking and management software
- Implement a new incident management system improving efficiency by 10%
- Evaluate current incident management process and identify inefficiencies
- Research and select a new incident management system
- Train staff on new system's usage and procedures
- Train team on quick, effective incident identification within 5% fewer hours
- Schedule short, focused training sessions for the team
- Implement practice drills for faster comprehension
- Develop a streamlined incident identification training curriculum
14. OKRs to ensure optimal functionality of database servers through routine checks
- Ensure optimal functionality of database servers through routine checks
- Achieve 99.9% data accuracy on servers by implementing monthly data validation tests
- Regularly analyze and improve testing process
- Establish data validation testing procedures
- Train staff on implementing these tests
- Increase database performance by 15% by optimizing weekly server health checks
- Implement weekly database re-indexing to improve speed
- Update server maintenance protocols to optimize efficiency
- Analyze previous server health reports for performance bottlenecks
- Decrease server downtime by 20% through timely identification and fixing of problems
- Schedule regular server maintenance
- Train IT team on prompt issue resolution
- Implement automated downtime alert system
15. OKRs to ensure successful application and data migration with improved system stability and availability
- Ensure successful application and data migration with improved system stability and availability
- Decrease system downtime by 50% compared to previous migrations
- Develop improved system recovery strategies
- Upgrade to more reliable, updated hardware
- Implement regular preventive maintenance schedules
- Transfer 100% of data accurately and on time
- Identify and organize relevant data for transfer
- Set up reliable, efficient transfer processes
- Monitor transfer to ensure accuracy and timeliness
- Achieve 99.9% uptime for migrated applications
- Optimize load balancing and fault tolerance mechanisms
- Regularly conduct preventative maintenance to minimize downtime
- Implement robust monitoring and alerting mechanisms for applications
It Management Team OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tability's audit dashboard will highlight opportunities to improve OKRsTip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tability's check-ins will save you hours and increase transparencyTip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your It Management Team OKRs in a strategy map
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
Tability's Strategy Map makes it easy to see all your org's OKRsIf you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More It Management Team OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to enhance audience nurturing for improved policy acquisition
- OKRs to implement successful project tracking and KPI definition system
- OKRs to improve Service Desk's first contact resolution rate
- OKRs to revamp system solutions to maximize quality
- OKRs to increase adoption of our SaaS platform in the mid-tier market segment
- OKRs to enhance managerial skills and leadership qualities
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
Create more examples in our app
You can use Tability to create OKRs with AI – and keep yourself accountable 👀
Tability is a unique goal-tracking platform built to save hours at work and help teams stay on top of their goals.
1 Create your workspace
2 Build plans in seconds with AI
3Track your progress