15 customisable OKR examples for It Operations Team
What are It Operations Team OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for It Operations Team to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own It Operations Team OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable It Operations Team OKRs examples
You'll find below a list of Objectives and Key Results templates for It Operations Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to enhance IT operational efficiency through data-driven innovations
Enhance IT operational efficiency through data-driven innovations
Implement 2 new data-driven tools to ensure 10% faster project delivery
Research top-rated data-driven tools for project management- Train team on new tool integration and usage
- Monitor project delivery speed improvements regularly
- Increase the use of automated processes by 20% to reduce manual work
- Identify tasks that can be automated efficiently
- Invest in higher-quality automation software
- Train staff on implementing these automated processes
- Decrease IT incident response time by 15% through predictive analytics
- Regularly review analytics to optimize incident response
- Train IT staff on predictive analytics tools' usage
- Implement predictive analytics software in the IT department
2. OKRs to enhance the organization's information technology efficiency and security
- Enhance the organization's information technology efficiency and security
- Increase IT systems uptime to 99.9% across all operations
- Introduce proactive system performance monitoring
- Regularly update and patch all software systems
- Implement robust and diverse backup servers for essential systems
- Implement multi-factor authentication for 90% of users to enhance security
- Guide users through the multi-factor adoption process
- Choose a suitable multi-factor authentication system
- Identify and classify users based on access levels and security requirements
- Decrease system-related user complaints by 30% through proactive IT support improvements
- Enhance technical troubleshooting protocols
- Implement continuous monitoring for system performance
- Develop comprehensive IT support training programs
3. OKRs to enhance productivity and operation efficiency in IT management
- Enhance productivity and operation efficiency in IT management
- Improve system uptime to 99.9%
- Establish a comprehensive system monitoring plan
- Regularly conduct preventive maintenance and updates
- Implement redundancy in key system infrastructure components
- Implement a new IT project management tool with 90% team adoption
- Identify a suitable IT project management tool for the team
- Conduct tool training sessions to ensure 90% adoption
- Monitor and address any adoption issues regularly
- Reduce IT incident response time by 30%
- Train IT staff in streamlined incident response processes
- Implement automated alert systems for quicker incident identification
- Regularly review and refine existing response protocols
4. OKRs to enhance IT operations and service delivery
- Enhance IT operations and service delivery
- Decrease ticket resolution time by 15% by improving processes and training
- Develop comprehensive procedure training for staff
- Implement and monitor changes to track improvements
- Analyze current ticket resolution processes for inefficiencies
- Implement new software to optimize operations resulting in 20% increase in productivity
- Select appropriate productivity software
- Implement software and train staff
- Identify areas of operations needing optimization
- Increase client satisfaction scores for service delivery by 10% through refined communication
- Train staff on effective and empathetic client communication
- Set up periodic consumer surveys for feedback collection
- Implement a system for regular client communication updates
5. OKRs to implement automation for processing work intake forms
- Implement automation for processing work intake forms
- Train 100% of relevant employees on use and troubleshooting of automated system
- Identify all employees using the automated system
- Develop comprehensive training for system usage
- Schedule and conduct troubleshooting sessions
- Finalize tool selection for automation process by validating three possible options
- Make final selection based on evaluations and team feedback
- Consult team for tool preferences and feasibility
- Evaluate features and capabilities of three automation tools
- Design and test the automation process on 50% of intake forms successfully
- Develop and implement automation processes for selected forms
- Conduct thorough testing to confirm successful automation
- Identify which intake forms are ideal for automation
6. OKRs to optimize server capacity planning
- Optimize server capacity planning
- Increase server utilization rate by 20%
- Regularly monitor and analyze server performance data
- Implement server virtualization to optimize resource usage
- Delete unnecessary data and applications from server
- Implement an automated capacity monitoring system
- Install and configure the monitoring system
- Select a system and acquire necessary components
- Research different automated capacity monitoring systems
- Reduce downtime incidents by 50%
- Invest in high-quality, reliable hardware and software
- Train staff on troubleshooting and incident management
- Implement a proactive maintenance schedule for all equipment
7. OKRs to enhance SIEM visibility via diversified log monitoring
- Enhance SIEM visibility via diversified log monitoring
- Increase log correlation effectiveness by 20% to improve threat detection
- Train team on efficient threat detection methods
- Regularly monitor and adjust correlation rules
- Implement advanced log correlation strategies
- Detect and add logs from 100% of currently unmonitored network devices
- Identify all currently unmonitored network devices
- Implement logging mechanism on each unmonitored device
- Verify logs are correctly setup and functioning
- Incorporate 30% more diverse log sources into the SIEM system
8. OKRs to streamline incident response process to reduce time by 15%
- Streamline incident response process to reduce time by 15%
- Decrease resolution time by 10% through systematic problem-solving methods
- Establish a dedicated troubleshooting team
- Implement training on efficient problem-solving strategies
- Introduce problem-tracking and management software
- Implement a new incident management system improving efficiency by 10%
- Evaluate current incident management process and identify inefficiencies
- Research and select a new incident management system
- Train staff on new system's usage and procedures
- Train team on quick, effective incident identification within 5% fewer hours
- Schedule short, focused training sessions for the team
- Implement practice drills for faster comprehension
- Develop a streamlined incident identification training curriculum
9. OKRs to to significantly declutter my email inbox
- To significantly declutter my email inbox
- Implement an efficient system of email categorization to streamline future emails
- Regularly review and adjust categorization rules
- Research and select suitable email categorization software
- Train team on proper email tagging and filing
- Archive or delete all emails older than 1 year by mid-quarter
- Decide between archiving or deleting each email
- Complete the process by mid-quarter deadline
- Sort emails by date, targeting those older than a year
- Reduce email inbox count by 50% using organizing tools by end of the quarter
- Unsubscribe from unwanted mailing lists
- Delete unnecessary emails daily
- Organize important emails using categorizing tools
10. OKRs to enhance IT infrastructure and optimize helpdesk processes for improved efficiency
- Enhance IT infrastructure and optimize helpdesk processes for improved efficiency
- Increase customer satisfaction rating by 15% by implementing enhanced self-service options
- Monitor customer satisfaction rating to measure the impact of enhanced self-service options
- Conduct customer research to gather feedback and identify desired self-service features
- Implement new self-service features based on customer feedback and identified areas of improvement
- Evaluate current self-service options and identify potential areas of improvement
- Achieve at least 90% compliance with IT security protocols through regular audits and training
- Conduct quarterly audits to assess compliance with IT security protocols
- Address any identified non-compliance issues promptly and provide appropriate corrective actions
- Provide continuous monitoring and feedback to ensure adherence to IT security protocols
- Develop and implement regular training programs to educate employees on IT security protocols
- Reduce average resolution time by 20% through streamlined helpdesk workflows
- Analyze helpdesk data and identify bottlenecks to optimize and streamline workflows for faster resolution
- Conduct regular training sessions for helpdesk staff to improve technical skills and efficiency
- Implement automated ticket routing system to assign tickets to appropriate support agents
- Develop standardized troubleshooting guides and knowledge base articles for common issues
- Improve system availability by 10% through infrastructure upgrades and proactive maintenance
- Develop and implement a proactive maintenance plan to prevent potential system failures
- Implement necessary infrastructure upgrades based on the assessment findings
- Monitor and analyze system performance regularly to identify any potential issues in advance
- Conduct a thorough infrastructure assessment to identify potential areas for upgrade
11. OKRs to enhance visibility over cloud and on-prem patchmanagement and configurations
- Enhance visibility over cloud and on-prem patchmanagement and configurations
- Complete training for IT team on latest best practices regarding configurations and patch management
- Identify relevant training programs on configurations and patch management
- Enroll IT team members in selected training courses
- Monitor team's progression and verify training completion
- Implement a centralized system to track and report all cloud resource configurations
- Train staff to report configurations
- Deploy the system across all cloud resources
- Identify necessary components for the centralized tracking system
- Establish a schedule and process for regular patch updates and audits
- Identify software and systems that require regular patching
- Determine frequency for updates and audits
- Create SOP for patch management process
12. OKRs to enhance effectiveness of ITSM help desk operations
- Enhance effectiveness of ITSM help desk operations
- Increase ticket resolution rate by 30%
- Employ additional qualified customer service representatives
- Streamline ticket resolution process for efficiency
- Implement training sessions for enhanced customer service skills
- Improve customer satisfaction score by 15%
- Implement comprehensive employee customer service training
- Enhance product or service quality based on reviews
- Regularly solicit customer feedback and make improvements
- Reduce average response time to within 2 hours
- Allocate more resources to customer service interactions
- Train staff on speedy, effective response methods
- Implement a more efficient ticketing system
13. OKRs to ensure successful implementation and utilization of the ticket system
- Ensure successful implementation and utilization of the ticket system
- Complete ticket system setup and integration by 25% of the quarter
- Identify necessary software and hardware for ticket system setup
- Initiate system integration procedures
- Monitor and evaluate progress towards completion
- Train 75% of staff members on the use and benefits of the ticket system
- Develop comprehensive, easy-to-understand training materials
- Identify staff members not familiar with the ticket system
- Schedule and conduct training sessions regularly
- Achieve at least 60% user adoption rate of the ticket system within the quarter
- Train all employees on the benefits and use of the ticket system
- Implement incentives for consistent ticket system usage
- Regularly monitor and report on user adoption rates
14. OKRs to securely integrate Code42 and Abnormal Security with existing operations
- Securely integrate Code42 and Abnormal Security with existing operations
- Develop, test, and validate 3 playbooks for Abnormal Security integration
- Write codes for 3 Abnormal Security integration playbooks
- Validate the effectiveness and efficiency of each playbook
- Test the functionality of all 3 playbooks
- Define and document 3 playbooks for Code42 integration without security breaches
- Ensure secure procedures are incorporated into guides
- Document the integration process explicitly
- Identify necessary features for Code42 integration playbooks
- Measure and ensure 90% of staff are trained on the new playbooks implementation
- Schedule and conduct training sessions with staff members
- Conduct surveys or tests to confirm 90% staff training completion
- Develop extensive training modules for new playbooks implementation
15. OKRs to enhance IT service delivery with 30% faster response time
- Improve IT service delivery response time
- Implement automation to decrease time spent on common IT tasks by 50%
- Identify common IT tasks that can be automated
- Research and select appropriate automation tools/software
- Develop and test automation scripts for identified IT tasks
- Implement automation and monitor progress for effectiveness
- Reduce average response time to IT tickets by 30%
- Implement automated ticket routing based on issue type and urgency level
- Provide ongoing training for IT staff on efficient ticket resolution strategies
- Regularly review and optimize ticket resolution processes based on performance metrics
- Establish a priority system based on business impact
- Train IT staff on new tools and processes to improve efficiency by 20%
- Increase the percentage of resolved tickets within SLA by 25%
- Improve ticket routing and escalation procedures
- Increase training and support for agents
- Review and update SLA benchmarks regularly
- Streamline communication channels with customers
It Operations Team OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tability's audit dashboard will highlight opportunities to improve OKRsTip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tability's check-ins will save you hours and increase transparencyTip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your It Operations Team OKRs in a strategy map
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
Tability's Strategy Map makes it easy to see all your org's OKRsIf you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More It Operations Team OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to successfully migrate on-premises infrastructure to cloud service
- OKRs to develop and launch a web based multiplayer game
- OKRs to achieve optimal efficiency in engineering operations
- OKRs to enhance intuitive feature navigation and findability
- OKRs to implement effective cost goal setting process
- OKRs to strengthen strategic alignment across all business units
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.