11 customisable OKR examples for It Maintenance Team
What are It Maintenance Team OKRs?
The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for It Maintenance Team to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own It Maintenance Team OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable It Maintenance Team OKRs examples
You'll find below a list of Objectives and Key Results templates for It Maintenance Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to implement phase one of privilege access management tool replacement
Implement phase one of privilege access management tool replacement
Develop detailed transition plan to ensure zero service disruptions
Schedule and communicate transition plan to all stakeholders- Develop contingency strategies addressing identified risks
- Identify critical services and potential disruption risks
- Train 70% of IT staff on the operation of selected new access management tools
- Organize and implement the scheduled training sessions
- Choose appropriate access management tools for training
- Identify 70% of IT staff requiring access management training
- Identify and assess five potential replacement tools, determining suitability by end of quarter
- Research and list five potential replacement tools
- Evaluate each tool's effectiveness and suitability
- Present findings and recommendation by the deadline
2. OKRs to ensure up-to-date server infrastructure
- Ensure up-to-date server infrastructure
- Achieve 100% completion of server vulnerability patches
- Develop or source needed patches
- Identify all existing server vulnerabilities
- Implement patches on all servers
- Increase automated update success rate to 98%
- Monitor and analyze failed updates for improvements
- Enhance testing procedures for all automated updates
- Improve error handling mechanisms in the automation code
- Decrease server down-time during updates by 30%
- Utilize rolling updates to minimize interruption
- Implement automated backup and recovery systems
- Enhance predictive maintenance capabilities
3. OKRs to minimize application downtime to improve performance
- Minimize application downtime to improve performance
- Advance our response time for outages to within an hour of occurrence
- Train staff in rapid response protocols
- Schedule regular checks of system uptime
- Implement automated outage detection software
- Implement automatic failover for no more than 5% downtime per incident
- Identify and establish appropriate failover configuration needs
- Conduct testing to ensure less than 5% downtime
- Implement automatic failover system in existing architecture
- Conduct bi-weekly maintenance checks to spot potential errors upfront
- Document and analyze check results for errors
- Perform regular system diagnostics every two weeks
- Create a bi-weekly maintenance check schedule
4. OKRs to improve IT Service Management process efficiency and efficacy
- Improve IT Service Management process efficiency and efficacy
- Implement two new service improvement projects
- Identify areas in the service sector that need improvement
- Commence execution of the project plan steps
- Develop detailed project plans for improvements
- Achieve 95% service request satisfaction
- Solicit and incorporate feedback from service users
- Regularly train staff to improve quality of customer service
- Implement a system for tracking and resolving requests efficiently
- Reduce system-related incidents by 20%
- Train staff on correct system usage
- Implement regular system maintenance and upgrades
- Enhance system security measures
5. OKRs to enhance the efficiency and reliability of IT services
- Enhance the efficiency and reliability of IT services
- Decrease system downtime by 20%
- Implement regular preventive maintenance on all system components
- Establish robust disaster recovery and backup plans
- Upgrade outdated hardware and software components
- Implement proactive maintenance on 95% of servers
- Assign a maintenance team to apply the protocol to identified servers
- Identify all servers needing proactive maintenance
- Develop and document a proactive maintenance protocol
- Increase customer satisfaction scores by 15% via improved service delivery
- Train staff in advanced customer service techniques
- Implement a robust customer feedback system
- Streamline service delivery for efficiency
6. OKRs to ensure High Uptime
- Ensure High Uptime
- Reduce system downtime by 20% through proactive maintenance and timely issue resolution
- Establish a real-time monitoring system to detect and address potential issues promptly
- Conduct regular training sessions for staff to enhance their technical troubleshooting skills
- Implement regular equipment inspections and perform preventative maintenance at scheduled intervals
- Develop a comprehensive troubleshooting guide for efficient problem identification and resolution
- Achieve 100% success rate in scheduled maintenance activities with minimal impact on uptime
- Streamline and optimize maintenance procedures for increased efficiency and reduced downtime
- Regularly assess and update maintenance schedules to ensure optimal timing and resource allocation
- Provide comprehensive training for maintenance staff to enhance their skills and knowledge base
- Implement a proactive maintenance strategy to identify and prevent potential issues beforehand
- Improve response time by 15% by optimizing server configurations and network infrastructure
- Assess network infrastructure to identify areas for improvement and optimize network configurations
- Optimize server settings and allocate resources efficiently based on the analysis findings
- Conduct a thorough analysis of the server configurations to identify potential inefficiencies
- Implement recommended changes to server configurations and network infrastructure for enhanced response time
- Increase monitoring coverage by implementing automated alerts for potential service disruptions
- Develop automated alert system based on identified metrics and criteria
- Implement and integrate automated alert system into existing monitoring infrastructure
- Test and validate automated alert system for accuracy and effectiveness
- Identify key metrics and criteria for potential service disruptions
7. OKRs to enhance effectiveness of AD and email administration
- Enhance effectiveness of AD and email administration
- Decrease downtime of AD and email servers by 20%
- Upgrade current server hardware to increase reliability
- Train technical staff in advanced server troubleshooting techniques
- Implement regular maintenance schedule for AD and email servers
- Train staff on proper use of AD and email functionalities, with at least 80% completion rate
- Monitor and report staff completion rates
- Schedule mandatory staff training sessions
- Create comprehensive training manual for AD and email functionalities
- Implement a successful cybersecurity protocol for email systems
- Install and regularly update anti-malware and spam filtering software
- Implement robust password and multi-factor authentication protocols
- Conduct regular training on phishing and email safety for all employees
8. OKRs to upgrade System Scalability and Maturity
- Upgrade System Scalability and Maturity
- Decrease system downtime by 15% by improving performance
- Implement regular system performance analysis and monitoring
- Improve fault detection and recovery measures
- Regularly update and optimize software
- Introduce two new maturity models to improve system maturity
- Train staff on implementing and using the new models
- Integrate new maturity models into the existing system
- Identify suitable maturity models for our system
- Increase system capacity by 25% to support growth
- Purchase and install additional server hardware
- Evaluate current system capacities and identify limitations
- Optimize system configuration for enhanced performance
9. OKRs to improve and upkeep query resolution documentation system
- Improve and upkeep query resolution documentation system
- Reduce unresolved documentation queries by 30%
- Provide regular training sessions for staff on resolving queries
- Implement an effective documentation-query response system
- Improve clarity and details in existing documentation
- Implement a routine system check and maintenance every week
- Create a routine maintenance checklist
- Assign system check responsibilities to IT staff
- Schedule a weekly system check in the IT calendar
- Increase system update frequency to 100% every two weeks
- Implement automatic update software across the system
- Allocate resources for continuous system testing
- Develop a biweekly schedule for system updates
10. OKRs to maintain up-to-date security patches on our infrastructure
- Maintain up-to-date security patches on our infrastructure
- Assess and catalog current state of security patches within two weeks
- Create a comprehensive catalog of findings
- Identify all systems and software requiring security updates
- Verify and document the existing security patches
- Implement 100% of identified necessary security updates by quarter's end
- Develop and execute a schedule for updates
- Complete and verify each security update
- Identify all required security updates
- Develop and initiate routine weekly checks to confirm security patch updates
- Establish routine checks for these updates
- Identify necessary security patches weekly
- Implement and confirm successful patch updates
11. OKRs to streamline and enhance documentation retrieval and maintenance process
- Streamline and enhance documentation retrieval and maintenance process
- Implement a reliable and user-friendly content editing system for easier maintenance
- Conduct user training for new system
- Research and identify suitable content editing systems
- Install and configure chosen content editing system
- Decrease time spent finding documents by 25% via an upgraded search system
- Implement an upgraded document search system
- Train employees on utilizing new search system
- Monitor and adjust system as needed
- Increase documentation accuracy by 30% through improved categorization and indexing
- Train staff on proper document indexing techniques
- Implement a standardized categorization system for all documents
- Conduct regular audits to ensure documentation accuracy
It Maintenance Team OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tability's audit dashboard will highlight opportunities to improve OKRsTip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
Tability's check-ins will save you hours and increase transparencyTip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your It Maintenance Team OKRs in a strategy map
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
Tability's Strategy Map makes it easy to see all your org's OKRsIf you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More It Maintenance Team OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to streamline contract administration procedures for enhanced efficiency
- OKRs to become a core collaborator in the local innovation ecosystem
- OKRs to boost overall employee happiness levels
- OKRs to successfully launch and break-even via pre-sales
- OKRs to enhance capabilities of tech leadership
- OKRs to enhance a culture emphasizing accountability, resourcefulness, and growth
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.