13 customisable OKR examples for Customer Acquisition

What are Customer Acquisition OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.

We have curated a selection of OKR examples specifically for Customer Acquisition to assist you. Feel free to explore the templates below for inspiration in setting your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Customer Acquisition OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Feel free to explore our tools:

Our customisable Customer Acquisition OKRs examples

You will find in the next section many different Customer Acquisition Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).

Hope you'll find this helpful!

1. OKR to boost customer acquisition rates significantly

  • ObjectiveBoost customer acquisition rates significantly
  • Key ResultConvert 5% of website visitors into customers using a refined sales funnel
  • TaskImplement a follow-up email campaign for site visitors
  • TaskImprove website navigation for easy access to product pages
  • TaskOptimize site content for stronger calls to action
  • Key ResultIncrease website traffic by 30% through improved SEO and online advertising
  • TaskAnalyze results regularly, adjust strategies accordingly
  • TaskImplement SEO strategies, focusing on keywords and website optimization
  • TaskInvest in online ads targeting your audience demographic
  • Key ResultDecrease customer churn rate by 10% through enhanced customer retention initiatives
  • TaskDevelop personalized promotional offers for loyal customers
  • TaskEnhance customer service training to improve customer satisfaction
  • TaskImplement a feedback system to understand customer's needs better

2. OKR to boost customer acquisition

  • ObjectiveIncrease customer acquisition
  • Key ResultIncrease number of customer sign-ups by 30%
  • TaskDevelop content to engage potential customers.
  • TaskOffer incentives for customers to sign up.
  • TaskIncrease visibility of sign-up process on website.
  • TaskCreate an email marketing campaign to target potential customers.
  • Key ResultIncrease customer lifetime value by 20%
  • TaskCreate targeted email campaigns with personalized content.
  • TaskDevelop a loyalty program for existing customers.
  • TaskOffer special discounts and promotions to existing customers.
  • TaskIncrease customer service response times.

3. OKR to build strategic partnerships to reach new audiences and drive customer acquisition

  • ObjectiveExpand customer acquisition through strategic partnerships
  • Key ResultAchieve a 20% increase in revenue from converted partnership leads
  • Key ResultEstablish 5 new partnerships with relevant brands in our industry
  • Key ResultIncrease website traffic by 30% through partnership-driven promotions
  • Key ResultGenerate 100 new leads by leveraging partner networks and referrals

4. OKR to boost customer acquisition for consultancy business

  • ObjectiveBoost customer acquisition for consultancy business
  • Key ResultConvert 20% of website visitors into leads with an optimized conversion strategy
  • TaskImplement robust SEO to increase website visibility and traffic
  • TaskCreate appealing, clear call-to-actions for visitor engagement
  • TaskInstall analytics to track and improve conversion rates
  • Key ResultIncrease website traffic by 30% through SEO and content marketing strategies
  • TaskUtilize SEO analytics tools to monitor results and optimize strategies
  • TaskCreate shareable, high-quality content for increased backlinks
  • TaskImplement targeted SEO keywords in blog posts and website content
  • Key ResultAttain a close rate of 15% by improving sales outreach and follow-up processes
  • TaskStreamline follow-up process to ensure timely communication
  • TaskImplement efficient CRM system for effective sales tracking
  • TaskProvide team with progressive sales training and workshops

5. OKR to boost asset growth from new and existing customers

  • ObjectiveBoost asset growth from new and existing customers
  • Key ResultIncrease new customer along with asset acquisition by 30%
  • TaskStreamline onboarding process to increase customer retention
  • TaskImplement targeted marketing campaigns to attract new customers
  • TaskPromote special offers and incentives for large asset acquisition
  • Key ResultReduce asset churn rate to less than 5%
  • TaskEnhance customer engagement to foster loyalty
  • TaskImplement strategies to improve asset longevity
  • TaskIdentify key causes for high asset churn rate
  • Key ResultImprove existing customer assets growth by 40%
  • TaskEnhance brand loyalty program to encourage more purchases
  • TaskImprove customer service and relationship management
  • TaskImplement cross-selling strategies to promote additional products

6. OKR to significantly reduce Customer Acquisition Cost (CAC) for our mobile app

  • ObjectiveSignificantly reduce Customer Acquisition Cost (CAC) for our mobile app
  • Key ResultImprove app store optimizations to increase organic downloads by 20%
  • TaskLeverage user feedback for app improvement
  • TaskReview and enhance keyword strategy in app descriptions
  • TaskOptimize app icon and screenshots for better visibility
  • Key ResultEnhance referral program to increase organic acquisition by 30%
  • TaskRedesign referral incentives to make them more attractive
  • TaskImplement user-friendly referral process in the app/website
  • TaskLaunch marketing campaign to promote referral program
  • Key ResultImplement A/B tests on marketing channels to enhance conversion rates by 15%
  • TaskIdentify key variables for A/B testing in current marketing channels
  • TaskAnalyze results, identify successful variables, implement changes
  • TaskPlan and execute A/B tests in the identified marketing channels
  • Key ResultDecrease app installation cost by 25% through optimizing ad targeting
  • TaskAnalyze user data to better understand our successful app installation demographics
  • TaskMonitor and adjust ad campaigns based on performance metrics
  • TaskRefine ad targeting parameters based on this analysis

7. OKR to increase the client base significantly

  • ObjectiveIncrease the client base significantly
  • Key ResultAcquire 20% more new clients through enhanced marketing strategies
  • TaskInitiate referral incentives for existing clients
  • TaskDevelop targeted social media advertising campaigns
  • TaskImplement SEO strategies to boost online visibility
  • Key ResultRetain at least 95% of existing clients through improved customer service
  • TaskDevelop a personalized customer appreciation program
  • TaskImplement a client feedback system to identify service improvements
  • TaskTrain staff on advanced customer service techniques
  • Key ResultUpsell to 15% of existing clientele to increase their investment
  • TaskCommunicate proposals through one-on-one consultations
  • TaskIdentify top 15% customers and evaluate their investment habits
  • TaskDevelop individually tailored investment increase proposals

8. OKR to acquire new potential customers

  • ObjectiveAcquire new potential customers
  • Key ResultIncrease website traffic by 40% through targeted digital marketing campaigns
  • TaskDevelop engaging SEO-driven content to increase visibility
  • TaskIdentify target audience for effective demographic-focused marketing
  • TaskLaunch paid search and social media ads to drive traffic
  • Key ResultConvert 20% of inbound leads into sales with effective sales strategies
  • TaskDevelop a well-structured sales pitch targeting specific customer needs
  • TaskTrain sales team on effective closing techniques
  • TaskImplement a follow-up system to re-engage potential customers
  • Key ResultIncrease customer engagement on social media platforms by 30%
  • TaskAmplify user-generated content sharing
  • TaskExpand social media promotions and giveaways
  • TaskDevelop and implement an interactive content strategy

9. OKR to increase revenue through client acquisition using technology tools

  • ObjectiveIncrease revenue through client acquisition using technology tools
  • Key ResultAchieve a customer satisfaction score of 90% through improved customer support and service
  • TaskImplement a customer feedback system to continuously gather insights and measure satisfaction
  • TaskStreamline customer support processes and reduce response time to ensure prompt resolution of issues
  • TaskRegularly analyze customer feedback data to identify trends, patterns, and areas of improvement
  • TaskProvide comprehensive training to customer support agents to enhance their communication and problem-solving skills
  • Key ResultIncrease website traffic by 20% through targeted digital marketing campaigns
  • TaskConduct thorough keyword research to identify high-traffic and relevant search terms
  • TaskUtilize targeted online ads and promotions to attract specific demographics and increase conversions
  • TaskOptimize website content and meta tags to improve search engine visibility
  • TaskCreate engaging blog posts and social media content to drive organic traffic
  • Key ResultImprove conversion rate by 15% through UX/UI optimization and A/B testing
  • TaskImplement responsive design to improve user experience across mobile and desktop devices
  • TaskRedesign landing page layout to emphasize key call-to-action elements
  • TaskConduct A/B tests for different color schemes to determine optimal visual appeal
  • TaskAnalyze user behavior and identify pain points in the current UX/UI design
  • Key ResultIncrease average transaction value by 10% through upselling and cross-selling strategies
  • TaskImplement personalized product recommendations based on customer preferences and buying history
  • TaskTrain sales team on effective upselling and cross-selling techniques
  • TaskIncrease visibility of high-margin products by promoting them at checkout or online
  • TaskOffer bundled packages at a discounted price to encourage larger purchases

10. OKR to boost customer base and broaden our market influence

  • ObjectiveBoost customer base and broaden our market influence
  • Key ResultAchieve a conversion rate of 15% from new marketing campaigns
  • TaskConstruct engaging, persuasive call-to-actions in marketing materials
  • TaskTrack, analyze, and optimize campaign performance regularly
  • TaskImplement targeted marketing techniques towards specific customer profiles
  • Key ResultPenetrate two new potential markets to extend our market footprint
  • TaskDevelop targeted marketing strategies for these markets
  • TaskImplement marketing strategies and measure results
  • TaskIdentify two potential markets compatible with our product
  • Key ResultSecure 20% more new customers than last quarter
  • TaskImprove customer service to boost positive referrals
  • TaskDevelop strategic marketing campaigns targeting potential customers
  • TaskOptimize digital platforms for better lead generation

11. OKR to successfully penetrate and gain market share in a new market

  • ObjectiveSuccessfully penetrate and gain market share in a new market
  • Key ResultAcquire 100 new customers through effective lead generation strategies in the new market
  • TaskDevelop compelling lead magnets tailored to the needs and preferences of potential customers
  • TaskImplement targeted online advertising campaigns to capture the attention of the new market
  • TaskBuild strategic partnerships and collaborations to expand reach and attract new customers
  • TaskConduct market research to identify target audience and demographics in the new market
  • Key ResultGenerate $500,000 in revenue from sales of the new product in the new market
  • TaskEstablish partnerships or distribution channels to reach a wider audience in the new market
  • TaskDevelop a comprehensive marketing strategy to effectively promote the new product
  • TaskConduct market research to identify potential customers and understand their needs
  • TaskMonitor sales data and adjust pricing or strategies accordingly to maximize revenue
  • Key ResultIncrease brand awareness by achieving 50,000 impressions through targeted advertising campaigns
  • Key ResultAchieve a customer satisfaction rating of 90% or higher through post-purchase surveys

12. OKR to increase transaction volume

  • ObjectiveIncrease transaction volume
  • Key ResultEnhance customer retention by 3%
  • Key ResultIncrease customer acquisition by 5%
  • TaskLaunch targeted advertising campaigns to reach a wider audience
  • TaskImplement referral programs to incentivize current customers to refer others
  • TaskOffer exclusive promotions and discounts to attract new customers
  • TaskImprove website design and usability for better customer experience
  • Key ResultExpand product awareness by reaching 10,000 additional potential customers
  • TaskHost virtual webinars or workshops to educate and engage with potential customers
  • TaskRun targeted social media ads to promote the product to new potential customers
  • TaskUtilize search engine optimization techniques to increase organic reach and visibility
  • TaskCollaborate with influencers to create sponsored content showcasing the product's benefits
  • Key ResultImprove conversion rate by 2%
  • TaskCreate compelling and concise call-to-action buttons and messaging
  • TaskAnalyze user feedback and make necessary improvements to enhance user experience
  • TaskImplement A/B testing to determine most effective design and content variations
  • TaskOptimize website layout and navigation for easier user flow

13. OKR to increase sales and profitability for sellers in the next quarter

  • ObjectiveIncrease sales and profitability for sellers in the next quarter
  • Key ResultIncrease the number of new customers acquired by sellers by 20%
  • TaskEnhance customer referral program to incentivize existing customers to refer new buyers
  • TaskDevelop and implement targeted marketing campaigns to attract new potential customers
  • TaskAnalyze and optimize online presence to increase visibility and attract new customers
  • TaskImprove sales training program to enhance sellers' prospecting and customer acquisition skills
  • Key ResultAchieve a 10% increase in average order value per customer
  • TaskAnalyze customer preferences and identify potential products to upsell
  • TaskTrain sales team to effectively communicate and emphasize the value of additional products
  • TaskImprove website design and layout to promote cross-selling and product bundling
  • TaskImplement targeted promotions and discounts to encourage higher order values
  • Key ResultImplement and optimize targeted marketing campaigns resulting in 15% higher conversion rates
  • TaskContinuously test and refine marketing strategies to achieve 15% higher conversion rates
  • TaskConduct market research to identify target audience and their preferences
  • TaskUtilize data analytics to measure campaign effectiveness and make necessary adjustments
  • TaskCreate personalized and tailored content for each target segment
  • Key ResultImprove seller satisfaction rating to an average of 4.5 out of 5
  • TaskImplement a feedback system to gather seller ratings and reviews regularly
  • TaskProvide comprehensive seller training programs to enhance product knowledge and customer service skills
  • TaskAnalyze seller feedback data to identify recurring issues and proactively resolve them to improve satisfaction
  • TaskAssign dedicated account managers to build stronger relationships and address seller concerns promptly

Best practices for managing your Customer Acquisition OKRs

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability Insights DashboardTability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to the weekly check-ins

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.

Being able to see trends for your key results will also keep yourself honest.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

Best way to track your Customer Acquisition OKRs

OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Customer Acquisition OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

Create more examples in our app

You can use Tability to create OKRs with AI – and keep yourself accountable 👀

Tability is a unique goal-tracking platform built to save hours at work and help teams stay on top of their goals.

Signup1 Create your workspace
Signup2 Build plans in seconds with AI
Signup3Track your progress
Quick nav