4 customisable OKR examples for It Support Specialist

What are It Support Specialist OKRs?

The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.

Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.

We've tailored a list of OKRs examples for It Support Specialist to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own It Support Specialist OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Feel free to explore our tools:

Our customisable It Support Specialist OKRs examples

You'll find below a list of Objectives and Key Results templates for It Support Specialist. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

1. OKR to enhance stability and resilience in Virtual Desktop Infrastructure (VDI)

  • ObjectiveEnhance stability and resilience in Virtual Desktop Infrastructure (VDI)
  • Key ResultImprove disaster recovery success rate to 95% by enhancing resiliency plans
  • TaskDevelop and implement improvements to increase plan resiliency
  • TaskRegularly test and adjust plans as necessary
  • TaskPerform a thorough assessment of current disaster recovery plans
  • Key ResultReduce average client-side VDI errors by 20% through software updates and troubleshooting guides
  • TaskTrain clients on using troubleshooting guides
  • TaskDevelop comprehensive troubleshooting guides for common errors
  • TaskImplement regular software updates on client-side VDI systems
  • Key ResultDecrease system downtime by 30% through infrastructure optimization and redundancy implementation
  • TaskConduct a comprehensive assessment of the existing infrastructure
  • TaskOptimize system operations for improved functionality
  • TaskImplement redundancy systems to assure uninterrupted operation

2. OKR to improve system performance with high uptime and reduced latency

  • ObjectiveImprove system performance with high uptime and reduced latency
  • Key ResultImplement system improvements and updates with zero disruption to live services
  • TaskDevelop seamless transition protocols for system updates
  • TaskAllocate resources for system monitoring post-update
  • TaskTest improvements extensively before implementation
  • Key ResultIncrease system uptime to 99.9% across all services
  • TaskImplement regular preventative system maintenance
  • TaskEstablish a rapid-response systems support team
  • TaskEnhance server redundancy and backups measures
  • Key ResultReduce average server latency by 20%
  • TaskUpdate and optimize server software for enhanced speed
  • TaskRemove unnecessary processes to reduce server load
  • TaskImplement a load balancing solution for improved server response

3. OKR to implement a cost-effective solution for portfolio tracking

  • ObjectiveImplement a cost-effective solution for portfolio tracking
  • Key ResultSuccessfully integrate chosen solution into current system with 100% functionality by week 12
  • TaskDevelop an integration plan and timeline to implement the solution
  • TaskTest and debug solution for 100% functionality by week 12
  • TaskEvaluate suitability and functionality of chosen solution with the current system
  • Key ResultTrial selected solutions and choose most efficient by week 10
  • TaskEvaluate each solution's efficiency weekly
  • TaskImplement chosen solutions for a trial period
  • TaskChoose the most productive solution by week 10
  • Key ResultResearch and identify 3 cost-effective portfolio tracking solutions by week 6
  • TaskResearch affordable portfolio tracking services
  • TaskCompile and analyze top 3 options
  • TaskOutline key features needed in portfolio tracking solutions

4. OKR to streamline and optimize the HR data process

  • ObjectiveStreamline and optimize the HR data process
  • Key ResultReduce HR data errors by 50%
  • TaskRegularly review and verify recorded HR data
  • TaskImplement automated data entry and validation systems
  • TaskTrain HR staff in accurate data handling practices
  • Key ResultImplement a new HR data management system with 100% employee training completion
  • TaskInitiate company-wide training on the new system
  • TaskMonitor and confirm 100% training completion
  • TaskEstablish a timeline for the HR data management system implementation
  • Key ResultIncrease HR data processing speed by 30%
  • TaskUpgrade to a more efficient HR software system
  • TaskTrain HR staff on efficient data processing techniques
  • TaskAutomate repetitive data entry tasks

Best practices for managing your It Support Specialist OKRs

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability Insights DashboardTability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to the weekly check-ins

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.

Being able to see trends for your key results will also keep yourself honest.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

Best way to track your It Support Specialist OKRs

Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, once you get comfortable you can graduate to a proper OKRs-tracking tool.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More It Support Specialist OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

Create more examples in our app

You can use Tability to create OKRs with AI – and keep yourself accountable 👀

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