15 customisable OKR examples for Team Satisfaction

What are Team Satisfaction OKRs?

The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.

OKRs are quickly gaining popularity as a goal-setting framework. But, it's not always easy to know how to write your goals, especially if it's your first time using OKRs.

To aid you in setting your goals, we have compiled a collection of OKR examples customized for Team Satisfaction. Take a look at the templates below for inspiration and guidance.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Team Satisfaction OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Feel free to explore our tools:

Use our free OKR generator
Use Tability, a complete platform to set and track OKRs and initiatives, including a GPT-4 powered goal generator

Our customisable Team Satisfaction OKRs examples

You will find in the next section many different Team Satisfaction Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).

Hope you'll find this helpful!

1. OKRs to foster customer-centric culture through UX insights

Foster customer-centric culture through UX insights
Conduct 3 UX training sessions for all team members achieving 85% attendance
Send reminders and materials related to training sessions in advance
Follow-up to ensure 85% attendance was achieved in all sessions
Schedule 3 UX training sessions to suit all team members' availability
Implement weekly UX insights discussion forums, promoting 75% total team participation
Set a goal of 75% total team participation
Promote forums to encourage team engagement
Schedule weekly UX insights discussion forums
Enhance customer satisfaction by 15% through UX improvements informed by team input
Monitor and evaluate customer feedback to measure efficacy
Initiate regular team brainstorming sessions on UX improvements
Implement team's suggested UX enhancements

Implement this OKR

2. OKRs to improve efficiency in client and team management

Improve efficiency in client and team management
Increase client satisfaction by 10% as evidenced by quarterly survey responses
Implement regular client follow-ups to address potential issues
Evaluate and streamline communication processes for client efficiency
Provide staff with customer service training to improve interactions
Enhance team output by 15% through implementation of structured weekly check-ins
Train team on effective check-in strategies
Monitor and measure output increase weekly
Establish a weekly check-ins system for the team
Achieve a 20% decrease in resolution time for client-reported software issues
Provide ongoing technical training for the customer service team
Establish a priority-based resolution system
Implement more efficient issue-tracking software

client-satisfaction team-efficiency customer-service-team team-leader client-management-team technical-team

Implement this OKR

3. OKRs to improve ticket resolution process in DACH region

Improve ticket resolution process in DACH region
Implement effective process in 95% of DACH tickets
Develop clear, concise guidelines for handling DACH tickets
Monitor and evaluate ticket resolution success rates
Train staff on new ticket handling procedures
Decrease average ticket resolution time by 25%
Implement more efficient ticket sorting and prioritization systems
Train team in advanced problem-solving techniques
Introduce automation wherever possible
Increase customer satisfaction with resolution process by 30%
Implement a comprehensive training program for customer service representatives
Develop and introduce a streamlined, multi-channel complaint resolution system
Conduct surveys to identify areas of dissatisfaction in the resolution process

ticket-resolution customer-satisfaction customer-service-representatives problem-solving-team ticket-resolution-team customer-satisfaction-team

Implement this OKR

4. OKRs to launch machine learning product on website

Launch machine learning product on website
Generate at least 100 sign-ups for the machine learning product through website registration
Collaborate with influencers or industry experts to promote the machine learning product
Implement targeted online advertising campaigns to drive traffic to the website
Optimize website registration page to increase conversion rate
Run referral programs and offer incentives to encourage users to refer others
Generate a revenue of $50,000 from sales of the machine learning product
Implement effective online advertising and social media campaigns to reach potential customers
Identify target market and create a comprehensive marketing strategy for machine learning product
Train sales team and provide them with necessary resources to effectively promote machine learning product
Conduct market research to determine competitive pricing and set optimal price point
Increase website traffic by 20% through targeted marketing campaigns
Optimize website content with relevant keywords to improve organic search rankings
Conduct extensive keyword research to identify high-performing search terms
Develop and implement targeted advertising campaigns on social media platforms
Collaborate with industry influencers to gain exposure and drive traffic to the website
Achieve a customer satisfaction rating of 4 out of 5 through user feedback surveys
Analyze feedback survey data to identify areas for improvement and prioritize actions
Continuously monitor customer satisfaction ratings and adjust strategies as needed for improvement
Implement changes and improvements based on user feedback to enhance customer satisfaction
Develop and distribute user feedback surveys to gather customer satisfaction ratings

machine-learning-product website-traffic sales-team market-research-team marketing-team customer-satisfaction-team

Implement this OKR

5. OKRs to strengthen reporting capabilities in Workday for higher education sector

Strengthen reporting capabilities in Workday for higher education sector
Create and implement five new comprehensive higher education reports in Workday
Identify key data points for inclusion in comprehensive reports
Implement and test new reports in the live system
Design five new report templates in Workday
Increase satisfaction among higher education Workday users by 20% through improved reporting
Implement feedback system for regular user experience reports
Develop comprehensive training on advanced reporting features
Enhance reporting interface for improved user-friendliness
Complete specialized Workday reporting training for higher education within four weeks
Allocate study hours weekly to complete the training
Review and practice training topics weekly until proficient
Register for specialized Workday reporting training for higher education

workday-reporting user-satisfaction data-analyst user-satisfaction-analyst higher-education-reports-development-team workday-user-satisfaction-improvement-team

Implement this OKR

6. OKRs to enhance soft skills proficiency amongst the sales team

Enhance soft skills proficiency amongst the sales team
Implement a comprehensive soft skills training program for the entire sales team
Identify potential trainers experienced in soft skills courses
Develop a suitable curriculum for the training program
Schedule the training sessions for the sales team
Increase sales team's customer satisfaction rate by 15% post-training
Regularly monitor and evaluate sales team's customer interactions post-training
Develop comprehensive, customer-focused training program for sales team
Implement feedback/improvement sessions based on customer interactions evaluation
Achieve an average post-training evaluation score of 85% or higher
Organize interactive post-training revision sessions
Implement regular feedback and improvement methods
Develop an engaging and comprehensive training program

soft-skills-training customer-satisfaction-rate sales-team-trainer sales-team-leader sales-team training-development-team

Implement this OKR

7. OKRs to improve team performance through effective teamwork and collaboration

Improve team performance through effective teamwork and collaboration
Reduce conflicts within the team by 50% by implementing conflict resolution strategies
Encourage active listening and empathy among team members during conflicts
Establish a clear communication protocol to address conflicts promptly
Implement a mentorship program to provide guidance and support during conflict resolution
Conduct a team-wide conflict resolution training session
Develop team members' skills by organizing at least two team-building workshops focused on enhancing collaboration and problem-solving abilities
Increase team productivity by 20% through enhanced communication and coordination
Provide effective communication tools and train team members on how to use them
Implement regular team meetings to discuss progress, challenges, and goals
Encourage collaboration by assigning cross-functional projects and fostering teamwork
Develop a centralized system for task tracking, deadlines, and accountability
Enhance employee satisfaction and engagement by achieving an average team happiness score of 8 out of 10
Implement employee recognition programs to celebrate achievements and boost team morale
Analyze survey results to identify areas for improvement and develop targeted action plans
Provide regular opportunities for employee feedback and implement suggestions for enhancing happiness
Conduct quarterly employee satisfaction surveys to measure team happiness score

conflict-resolution employee-satisfaction team-leader human-resources-manager human-resources-team team-leaders'-group

Implement this OKR

8. OKRs to accelerate the expansion of our service offering

Accelerate the expansion of our service offering
Increase service offering sales by 25%
Provide additional training for sales team
Implement targeted marketing for our service offerings
Enhance customer service for greater client satisfaction
Improve customer satisfaction rate on the service offering to 90%
Regularly review and improve service policies
Implement a reliable customer feedback system
Train staff in customer service skills
Enroll 50 new clients into the service offering
Create a compelling marketing campaign to attract potential clients
Offer incentives for referrals from current clients
Conduct follow-ups with promising leads

service-expansion customer-satisfaction sales-team customer-service-team marketing-team training-team

Implement this OKR

9. OKRs to improve CI infrastructure by migrating to a modern provider

Improve CI infrastructure by migrating to a modern provider
Achieve 99% uptime for the CI infrastructure on the new provider
Increase developer satisfaction by implementing user-friendly and intuitive CI tools
Provide training and documentation to ensure developers can effectively use the new CI tools
Regularly solicit feedback and make improvements to the CI tools based on developers' input
Research and select user-friendly and intuitive CI tools that meet developers' needs
Conduct a survey to gather feedback and pain points from developers
Reduce average build time by 20% through optimization of CI pipeline processes
Optimize build scripts and dependencies for faster compilation and build times
Utilize caching mechanisms to reduce redundant steps and speed up the build process
Implement parallel builds and distribute test suites across multiple agents
Analyze current CI pipeline bottlenecks and identify areas for improvement
Successfully migrate all CI repositories and configurations to the new provider
Analyze current CI repositories and configurations
Create a detailed plan for migrating repositories and configurations
Test the migration process on a sample repository
Execute the migration of all CI repositories and configurations

continuous-integration developer-satisfaction ci-infrastructure-manager ci-tools-developer infrastructure-team developer-satisfaction-team

Implement this OKR

10. OKRs to increase value proposition for a staff training videogame development company

Increase value proposition for a staff training videogame development company
Increase revenue from sales of training videogames by 15%
Enhance product features and user experience to boost customer satisfaction and loyalty
Develop partnerships with industry influencers or organizations to expand sales reach
Improve marketing strategies to create greater awareness and interest in training videogames
Analyze current market trends and identify target audience for training videogames
Increase customer satisfaction rating for training videogames by 10%
Implement gamification elements to increase engagement and enjoyment
Conduct regular surveys to gather feedback and address customer concerns efficiently
Improve gameplay mechanics based on customer feedback
Enhance customer support response time and effectiveness
Develop and launch at least 2 new interactive and engaging staff training videogames
Design and develop user-friendly interfaces for seamless gameplay experience
Test and debug the games thoroughly to ensure optimal performance and functionality
Research and identify suitable game development platforms and tools
Collaborate with subject matter experts to create engaging content for the games
Increase client retention rate by 20% through effective value proposition communication
Conduct a comprehensive market research on clients' needs and preferences
Implement regular client feedback surveys to continuously improve value proposition alignment
Train all sales and customer service teams on effective value proposition communication
Develop clear and concise value proposition statements for each target client segment

value-proposition customer-satisfaction product-development-team sales-team game-development-team customer-service-team

Implement this OKR

11. OKRs to improve employee engagement by increasing satisfaction by 10%

Boost employee engagement satisfaction
Conduct pulse surveys and achieve a response rate of 80%
Host monthly team-building activities with 75% participation rate
Increase quarterly recognition awards by 20%
Identify top 3 areas for improvement through survey results and implement action plans

employee-engagement satisfaction hr-manager team-supervisor hr-team employee-engagement-committee

Implement this OKR

12. OKRs to enhance teamwork across different departments

Enhance teamwork across different departments
Achieve participation of all department heads in bi-weekly collaboration meetings
Remind participants about meeting via email or text
Send meeting invites to all department heads in advance
Provide a clear agenda for every meeting
Implement 5 cross-departmental projects with shared KPIs and responsibilities
Launch and monitor cross-departmental projects for effective implementation
Identify potential departments for collaboration on shared KPI projects
Define shared KPIs and responsibilities for each project
Increase cross-team employee satisfaction rates by 20% through regular feedback loops
Create recognition programs for cross-team collaborations
Implement regular cross-team meetings for feedback exchange
Introduce a system for anonymous feedback submissions

interdepartmental-collaboration team-satisfaction department-heads project-leaders cross-departmental-teams human-resources-team

Implement this OKR

13. OKRs to boost sales operations by advancing customer satisfaction, innovation, and operational excellence

Boost sales operations by advancing customer satisfaction, innovation, and operational excellence
Implement 2 new innovative strategies to optimize sales procedures
Research emerging sales strategies in our industry
Develop and document two new optimized sales procedures
Train the sales team on newly implemented strategies
Reduce operational inefficiencies by 10% through data-driven action plans
Analyze current operational data to identify inefficiencies
Develop data-driven action plans targeting identified areas
Implement action plans and monitor progress regularly
Attain a 15% increase in positive customer feedback on sales service
Initiate a customer feedback improvement plan
Enhance the post-sale follow-up process
Implement comprehensive sales representative training program

sales-operations customer-satisfaction sales-team-lead data-analyst sales-team data-analysis-team

Implement this OKR

14. OKRs to implement Human Centric Design in our SaaS business

Implement Human Centric Design in our SaaS business
Train 80% of design team on Human Centric Design principles by end of quarter
Monitor and document team members' training progress
Create a schedule for team members to attend training
Identify a quality training program on Human Centric Design principles
Achieve a 15% increase in user satisfaction scores post implementation
Implement changes based on feedback and survey results
Monitor and track improvements in user satisfaction
Conduct user surveys to identify areas needing improvement
Integrate Human Centric Design techniques into at least 3 ongoing projects
Identify ongoing projects suitable for Human Centric Design implementation
Coordinate with project teams to discuss Human Centric Design strategies
Incorporate Human Centric Design principles into the chosen projects

human-centric-design user-satisfaction design-team project-management-team design project-teams

Implement this OKR

15. OKRs to enhance overall client satisfaction and relationship

Enhance overall client satisfaction and relationship
Conduct client satisfaction surveys and achieve a minimum of 80% positive feedback
Strategically implement feedback to improve services
Identify appropriate satisfaction survey tool
Distribute satisfaction survey to all existing clients
Reduce client complaints by 25%
Introduce a quality control feedback system
Initiate weekly reviews of client feedback
Implement a training program to improve customer service skills
Increase client retention rate by 15%
Develop a loyalty rewards program to encourage retention
Enhance product offerings based on customer feedback
Implement regular follow-ups and personalized communication with clients

client-satisfaction customer-retention customer-service-team quality-control-team client-relationship-management-team

Implement this OKR

Team Satisfaction OKR best practices to boost success

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to weekly OKR check-ins

Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.

Being able to see trends for your key results will also keep yourself honest.

Tability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to turn your Team Satisfaction OKRs in a strategy map

Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:

It brings the goals back to the top of the mind
It will highlight poorly set OKRs
It will surface execution risks
It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

Tability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Team Satisfaction OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

To learn: What is the meaning of OKRs
Blog posts: ODT Blog
Success metrics: KPIs examples

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