15 customisable OKR examples for Client Satisfaction

What are Client Satisfaction OKRs?

The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.

Crafting effective OKRs can be challenging, particularly for beginners. Emphasizing outcomes rather than projects should be the core of your planning.

We've tailored a list of OKRs examples for Client Satisfaction to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Client Satisfaction OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Feel free to explore our tools:

• Use our free OKR generator
• Use Tability, a complete platform to set and track OKRs and initiatives, including a GPT-4 powered goal generator

Our customisable Client Satisfaction OKRs examples

You will find in the next section many different Client Satisfaction Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).

Hope you'll find this helpful!

1. OKRs to increase client satisfaction and loyalty

2. OKRs to enhance overall client satisfaction and relationship

3. OKRs to enhance customer engagement and satisfaction in the existing client base

4. OKRs to increase client satisfaction for better retention rate

5. OKRs to enhance the quality of client communication

6. OKRs to enhance client success and retention in North America

7. OKRs to increase client satisfaction by meeting project deliverables and expectations

8. OKRs to improve efficiency in client and team management

9. OKRs to ensure successful completion and delivery of client commitments

10. OKRs to implement service management for new work stream

11. OKRs to improve the overall client experience

12. OKRs to establish distinct service processes for every client

13. OKRs to strengthen sales representatives' client relationships

14. OKRs to enhance satisfaction of wealth management clients

15. OKRs to enhance satisfaction levels of our clients

Client Satisfaction OKR best practices to boost success

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to weekly OKR check-ins

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.

Being able to see trends for your key results will also keep yourself honest.

Tability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to turn your Client Satisfaction OKRs in a strategy map

OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:

• It brings the goals back to the top of the mind
• It will highlight poorly set OKRs
• It will surface execution risks
• It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

Tability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Client Satisfaction OKR templates

We have more templates to help you draft your team goals and OKRs.

• OKRs to boost customer loyalty and extend business footprint
  customer-loyaltycross-sellingmarket-researchercustomer-service-managerdevelopment-teammarketing-team
• OKRs to successfully launch startup
  startup-launchuser-growthmarketing-managerinvestor-relations-managermarketing-teaminvestor-relations-team
• OKRs to cultivate a consistent reading habit
  reading-habitpersonal-developmentreaderreviewerindividualbook-club-members
• OKRs to increase Atlassian licensing sales by 50%
  atlassian-licensessales-growthsales-team-membermarketing-specialistsales-teammarketing-team
• OKRs to maintain financial health by sticking to budget
  financial-healthbudget-managementfinancial-managerpersonal-finance-consultantfinance-teambudget-management-team
• OKRs to explore doctors' insights in prescribing COVID-19 antivirals
  covid-19-antiviralsprescribing-insightsinterviewerdata-analystresearch-teamreport-preparation-team

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

• To learn: What is the meaning of OKRs
• Blog posts: ODT Blog
• Success metrics: KPIs examples

Create more examples in our app

You can use Tability to create OKRs with AI – and keep yourself accountable 👀

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