5 customisable OKR examples for Problem Solving Team

What are Problem Solving Team OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.

We've tailored a list of OKRs examples for Problem Solving Team to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Problem Solving Team OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Feel free to explore our tools:

Our customisable Problem Solving Team OKRs examples

You'll find below a list of Objectives and Key Results templates for Problem Solving Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

1OKRs to improve ticket resolution process in DACH region

  • ObjectiveImprove ticket resolution process in DACH region
  • Key ResultImplement effective process in 95% of DACH tickets
  • TaskDevelop clear, concise guidelines for handling DACH tickets
  • TaskMonitor and evaluate ticket resolution success rates
  • TaskTrain staff on new ticket handling procedures
  • Key ResultDecrease average ticket resolution time by 25%
  • TaskImplement more efficient ticket sorting and prioritization systems
  • TaskTrain team in advanced problem-solving techniques
  • TaskIntroduce automation wherever possible
  • Key ResultIncrease customer satisfaction with resolution process by 30%
  • TaskImplement a comprehensive training program for customer service representatives
  • TaskDevelop and introduce a streamlined, multi-channel complaint resolution system
  • TaskConduct surveys to identify areas of dissatisfaction in the resolution process

2OKRs to enhance analytical thinking and problem-solving skills

  • ObjectiveEnhance analytical thinking and problem-solving skills
  • Key ResultSolve 10 complex business cases using analytical problem-solving methods
  • TaskReview and document the solutions derived for each case
  • TaskApply analytical problem-solving methods to each case
  • TaskIdentify the 10 complex business cases requiring resolution
  • Key ResultComplete an online course in data analysis by achieving 90% grade
  • TaskTake weekly assessments to monitor and improve progress
  • TaskDedicate 2 hours daily for consistent learning and practice
  • TaskSign up for a reputable online data analysis course
  • Key ResultTeach 3 co-workers problem-solving techniques enhancing team's analytical thinking ability

3OKRs to enhance problem-solving proficiency in water treatment

  • ObjectiveEnhance problem-solving proficiency in water treatment
  • Key ResultComplete 2 in-depth courses related to water treatment problem-solving by quarter-end
  • TaskEnroll and commence the chosen courses
  • TaskComplete all assignments and final exams for both courses
  • TaskIdentify 2 comprehensive courses related to water treatment problem-solving
  • Key ResultMentor 2 colleagues on developed problem-solving skills in water treatment procedures
  • Key ResultSolve at least 3 complex, real-world water treatment problems per month
  • TaskLearn advanced water treatment techniques
  • TaskPropose solutions to identified problems
  • TaskResearch ongoing issues in global water treatment

4OKRs to achieve higher NPS and CSAT ratings

  • ObjectiveAchieve higher NPS and CSAT ratings
  • Key ResultProvide training for customer service team to improve problem-solving and communication skills
  • TaskSchedule and administer training sessions
  • TaskIdentify the skill gaps among the customer service team members
  • TaskFind or develop a suitable training programme
  • Key ResultImplement a feedback system to address customer concerns proactively
  • TaskTrain staff on handling and implementing feedback
  • TaskDevelop a user-friendly online platform for customer feedback
  • TaskRegularly review and address customer feedback
  • Key ResultIncrease customer satisfaction by 10% through optimizing service processes
  • TaskImplement customer feedback system for service improvement suggestions
  • TaskConduct staff training on customer relations and service efficiency
  • TaskStreamline service processes to minimize customer waiting times

5OKRs to enhance proficiency in DevOps with AWS

  • ObjectiveEnhance proficiency in DevOps with AWS
  • Key ResultEarn AWS certified DevOps engineer certification by passing the professional exam
  • TaskReview course material for AWS DevOps engineer certification
  • TaskRegularly practice with AWS hands-on labs
  • TaskSchedule and take the professional exam
  • Key ResultTroubleshoot and resolve at least 10 complex problems using AWS DevOps knowledge
  • TaskImplement solutions and confirm each problem's resolution
  • TaskDevelop strategies using DevOps knowledge for troubleshooting each issue
  • TaskIdentify and categorize ten complex problems within the AWS framework
  • Key ResultSuccessfully implement 5 DevOps projects using AWS tools and services
  • TaskSchedule project execution timeline and delegate necessary tasks
  • TaskEquip team with training on AWS tools and services
  • TaskIdentify and prioritize 5 suitable projects for a DevOps approach

Problem Solving Team OKR best practices to boost success

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability Insights DashboardTability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to weekly OKR check-ins

Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.

Being able to see trends for your key results will also keep yourself honest.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to turn your Problem Solving Team OKRs in a strategy map

The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Problem Solving Team OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

Create more examples in our app

You can use Tability to create OKRs with AI – and keep yourself accountable 👀

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