OKRs to foster customer-centric culture through UX insights

public-lib · Published 25 days ago

In a rapidly evolving digital landscape, cultivating a customer intimate mindset is not just a buzzword, but a necessity for any forward-thinking organization. To achieve this, it is imperative to understand the user experience (UX) at all levels of our team. This includes not just the front-facing roles, but also those behind the scenes, ensuring that every team member is equipped with the skills and knowledge to understand and meet customer needs effectively.
  • ObjectiveFoster customer-centric culture through UX insights
  • Key ResultConduct 3 UX training sessions for all team members achieving 85% attendance
  • TaskSend reminders and materials related to training sessions in advance
  • TaskFollow-up to ensure 85% attendance was achieved in all sessions
  • TaskSchedule 3 UX training sessions to suit all team members' availability
  • Key ResultImplement weekly UX insights discussion forums, promoting 75% total team participation
  • TaskSet a goal of 75% total team participation
  • TaskPromote forums to encourage team engagement
  • TaskSchedule weekly UX insights discussion forums
  • Key ResultEnhance customer satisfaction by 15% through UX improvements informed by team input
  • TaskMonitor and evaluate customer feedback to measure efficacy
  • TaskInitiate regular team brainstorming sessions on UX improvements
  • TaskImplement team's suggested UX enhancements

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