OKR template to improve ticket resolution process in DACH region
The second objective intends to lessen the average ticket resolution time by 25%. To meet this, advanced problem-solving techniques would be taught to the team, an efficient ticket sorting system would be implemented, and automation would be introduced wherever viable. Implementation of these practices ensures a faster and more efficient ticket resolution process.
The final objective aims for a 30% increase in customer satisfaction with the resolution process. A comprehensive training program will be implemented for customer service representatives, a streamlined multi-channel complaint resolution system will be introduced, and frequent surveys will be conducted to identify areas of dissatisfaction in the current resolution process.
All these key objectives cater to an overarching vision - improving DACH's ticket resolution process. Through better processes, quicker resolutions, and increased customer satisfaction, the overall ticket resolution process is expected to improve significantly in the DACH region.
ObjectiveImprove ticket resolution process in DACH region
KRImplement effective process in 95% of DACH tickets
Develop clear, concise guidelines for handling DACH tickets- Monitor and evaluate ticket resolution success rates
- Train staff on new ticket handling procedures
- KRDecrease average ticket resolution time by 25%
- Implement more efficient ticket sorting and prioritization systems
- Train team in advanced problem-solving techniques
- Introduce automation wherever possible
- KRIncrease customer satisfaction with resolution process by 30%
- Implement a comprehensive training program for customer service representatives
- Develop and introduce a streamlined, multi-channel complaint resolution system
- Conduct surveys to identify areas of dissatisfaction in the resolution process
How to edit and track OKRs with Tability
You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.
Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.
With Tability you can:
- Use AI to draft a complete set of OKRs in seconds
- Connect your OKRs and team goals to your project
- Automate reporting with integrations and built-in dashboard
Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.
The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.
Step 1. Sign up for a free Tability account
Go tohttps://tability.app/signup and create your account (it's free!)
Step 2. Create a plan
Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.
Step 3. Use the magic importer
Click on Use magic import to open up the Magic Import modal.
Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.
Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!
Now, just click on Import from text and let the magic happen.
Once your example is in the plan editor, you will be able to:
- Edit the objectives, key results, and tasks
- Click on the target 0 → 100% to set better target
- Use the tips and the AI to refine your goals
Step 4. Publish your plan
Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.
From there you will have access to all the features that will help you and your team save hours with OKR reporting.
- 10+ built-in dashboards to visualise progress on your goals
- Weekly reminders, data connectors, and smart notifications
- 9 views to map OKRs to strategic projects
- Strategy map to align teams at scale