18 OKR examples for User Satisfaction

Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.

We have curated a selection of OKR examples specifically for User Satisfaction to assist you. Feel free to explore the templates below for inspiration in setting your own goals.

If you want to learn more about the framework, you can read more about the OKR meaning online.

Best practices for OKR

Your objectives should be ambitious, but achievable. Your key results should be measurable and time-bound. It can also be helfpul to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Building your own OKRs with AI

While we have some examples below, it's likely that you'll have specific scenarios that aren't covered here. There are 2 options available to you.

- Use our free OKRs generator
- Use Tability, a complete platform to set and track OKRs and initiatives – including a GPT-4 powered goal generator

How to track OKRs

The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly.

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKRs-tracking platform to make things easier.

We recommend Tability for an easy way to set and track OKRs with your team.

Check out the 5 best OKR tracking templates to find the best way to monitor progress during the quarter.

User Satisfaction OKRs templates

We've added User Satisfaction Objectives and Key Results, but also the initiatives that relate to the OKRs.

OKRs to enhance user satisfaction and engagement with our app

  • ObjectiveEnhance user satisfaction and engagement with our app
  • Key ResultReduce average response time to user inquiries to under 24 hours through streamlined customer support
  • TaskRegularly analyze response time data to identify bottlenecks and implement process improvements
  • TaskEstablish clear guidelines and documentation for resolving common user inquiries
  • TaskTrain customer support agents to handle inquiries effectively and efficiently
  • TaskImplement a ticketing system for efficient tracking and prioritization of user inquiries
  • Key ResultIncrease user retention rate by 15% through personalized push notifications and enhanced features
  • TaskContinuously monitor and optimize push notification campaigns and feature updates for maximum effectiveness
  • TaskDevelop and implement a comprehensive push notification strategy based on user insights
  • TaskAnalyze user behavior to identify key preferences and interests for personalized push notifications
  • TaskEnhance user experience by adding new features and improving existing functionalities
  • Key ResultIncrease user reviews by 20% through targeted campaigns and incentivized prompts
  • TaskUse social media platforms to highlight positive user reviews and encourage others to share their experiences
  • TaskCreate personalized email campaigns to request user reviews with compelling copy and visuals
  • TaskOffer exclusive incentives, such as discounts or freebies, for users who leave reviews
  • TaskImplement in-app prompts at strategic moments to remind and encourage users to submit reviews
  • Key ResultIncrease average app rating to 4.5 stars through user feedback and app improvements
Turn OKRs into a Strategy Map

OKRs to improve user satisfaction through comprehensive training

  • ObjectiveEnhance user satisfaction through upgraded training
  • Key ResultIncrease user satisfaction score by 15%
  • Key ResultDecrease average response time to support tickets by 30%
  • Key ResultImprove user retention rate by 10%
  • Key ResultIncrease completion rate of comprehensive training by 20%

OKRs to develop a unified platform for third-party data delivery to mobile apps

  • ObjectiveDevelop a unified platform for third-party data delivery to mobile apps
  • Key ResultEnable integration of the platform with 5 different third-party data sources
  • TaskIdentify 5 third-party data sources relevant to the platform
  • TaskTest and troubleshoot all data integrations
  • TaskBuild API connectors for each data source
  • Key ResultDesign and prototype the platform's functionality by testing with 3 mobile apps
  • TaskDevelop prototype incorporating these designs
  • TaskTest prototype with 3 mobile apps
  • TaskSketch designs for the platform's functionality
  • Key ResultAchieve a user satisfaction rating of above 85% after the platform is launched
  • TaskQuickly resolve any reported user issues
  • TaskConduct regular feedback surveys with users
  • TaskImplement a user-friendly design for the platform

OKRs to launch user-friendly and engaging new B2B website

  • ObjectiveLaunch user-friendly and engaging new B2B website
  • Key ResultSecure 1,000+ active user accounts within the first two weeks post-launch
  • TaskOrganize an attractive launch event for potential users
  • TaskOffer incentives for early sign-ups and referrals
  • TaskImplement a targeted online advertising campaign
  • Key ResultGuarantee 98% uptime throughout the post-launch stabilization period
  • TaskEstablish a dedicated team for quick issue resolution
  • TaskImplement continuous system monitoring and issue detection tools
  • TaskRegularly verify and update disaster recovery plans
  • Key ResultAchieve a user satisfaction score of 90% in usability testing
  • TaskImplement improvements based on user feedback swiftly
  • TaskRegularly conduct and analyze user testing feedback
  • TaskTrain staff in user-centered design principles and practices

OKRs to enhance product value and user discovery speed

  • ObjectiveEnhance product value and user discovery speed
  • Key ResultIncrease customer satisfaction rate by 20% through product enhancements
  • TaskConduct regular quality checks for product enhancements
  • TaskImplement customer feedback into product improvement plans
  • TaskTrain customer service to address product-related queries effectively
  • Key ResultIncrease product conversion rate by 10% through user-centric design improvements
  • TaskResearch market trends and consumer preferences in product design
  • TaskImplement design changes based on research data
  • TaskTest and analyze results for design improvements
  • Key ResultLower average time-to-value for new users by 15% with improved onboarding process
  • TaskImplement a well-structured induction program for new users
  • TaskCreate engaging, user-friendly tutorial videos for swift learning
  • TaskSimplify the initial login process for user convenience

OKRs to improve app user experience through personalized design processes

  • ObjectiveImprove app user experience through personalized design processes
  • Key ResultAchieve a customer satisfaction rating of 4.5+ out of 5 through personalized design improvements
  • TaskRegularly monitor customer satisfaction metrics to track progress towards achieving the target rating
  • TaskImplement personalized design changes based on individual customer preferences and needs
  • TaskConduct a detailed analysis of customer feedback to identify specific design improvement areas
  • TaskContinuously analyze customer feedback and make necessary adjustments to further enhance customer satisfaction
  • Key ResultReduce user churn rate by 15% by enhancing personalized interactions and features
  • TaskImplement a comprehensive user feedback system to identify pain points and areas of improvement
  • TaskRegularly analyze user data to identify patterns and preferences for targeted personalized interactions
  • TaskContinuously optimize and update features based on user feedback and behavior analysis
  • TaskDevelop and incorporate personalized recommendations to enhance user experience and engagement
  • Key ResultIncrease average user session duration by 10% via tailored and intuitive app experiences
  • Key ResultIncrease user engagement by 20% through personalized app experiences

OKRs to develop a functional and user-friendly MVP

  • ObjectiveDevelop a functional and user-friendly MVP
  • Key ResultRelease MVP to a test group and achieve more than 85% satisfaction rate
  • TaskIdentify and organize a comprehensive, relevant test group
  • TaskDevelop a fully functional MVP for the specified product
  • TaskImplement feedback collection and satisfaction measurement tools
  • Key ResultIdentify and prioritize the top 3 key features by interviewing 20 potential users
  • TaskConduct interviews with 20 potential users
  • TaskPrepare interview questions targeting potential key features
  • TaskAnalyze responses to determine top 3 features
  • Key ResultSecure commitment from a technical developer or agency for MVP development
  • TaskFinalize and sign official commitment agreement
  • TaskPresent project details and expectations to potential developer
  • TaskIdentify potential technical developers or agencies

OKRs to develop a comprehensive observability platform that exceeds industry standards

  • ObjectiveDevelop a comprehensive observability platform that exceeds industry standards
  • Key ResultIncrease data collection efficiency by 30% through optimized instrumentation and monitoring agents
  • Key ResultIncrease user satisfaction by 20% through an intuitive and user-friendly interface
  • TaskStreamline navigation by simplifying menus and reducing the number of clicks
  • TaskProvide clear and concise instructions to guide users through the interface effectively
  • TaskRevise interface design based on user feedback and usability best practices
  • TaskConduct user testing to identify pain points and areas for improvement
  • Key ResultImprove system reliability by reducing incidents and downtime by 25%
  • TaskEnhance employee training on system operations and troubleshooting techniques
  • TaskImplement proactive monitoring to detect and fix issues before they cause incidents
  • TaskConduct regular system maintenance and updates to prevent potential downtime
  • TaskEstablish backup and disaster recovery protocols for quick restoration in case of incidents
  • Key ResultAchieve 95% platform uptime to ensure continuous real-time observability for users

OKRs to enhance the quality and comprehensibility of technical documentation

  • ObjectiveEnhance the quality and comprehensibility of technical documentation
  • Key ResultImprove user-satisfaction score regarding documentation clarity by 25%
  • TaskRevise and simplify technical language in existing documentation
  • TaskCollect user feedback regularly to pinpoint confusion
  • TaskInput visual aids to enhance document comprehensibility
  • Key ResultIncrease documentation completeness by 30%
  • TaskConduct comprehensive review of existing documents for gaps
  • TaskAllocate resources for completing incomplete documents
  • TaskEstablish system to maintain document updates
  • Key ResultConduct bi-weekly documentation review and update to ensure current and error-free information
  • TaskEvaluate and rectify any errors in the documentation
  • TaskUpdate outdated sections of the document
  • TaskSet a bi-weekly schedule for documentation reviews
  • Key ResultReduce customer support queries about product functionality by 20%
  • TaskConduct regular user experience testing for feedback
  • TaskLaunch an online FAQ page on product functionality
  • TaskImprove product user manual for clarity and comprehensiveness

OKRs to successfully launch challenge MVP (Minimum Viable Product)

  • ObjectiveSuccessfully launch challenge MVP (Minimum Viable Product)
  • Key ResultDevelop functional prototype of the MVP by engaging tech team
  • TaskAssign tasks to tech team for prototype development
  • TaskDefine MVP specifications and requirements with relevant teams
  • TaskRegularly supervise and adjust prototype progress
  • Key ResultValidate MVP through feedback from 100 beta users
  • TaskDistribute MVP to these users and gather the feedback
  • TaskIdentify and recruit 100 potential beta users for testing
  • TaskAnalyze and implement suggestions from user feedback
  • Key ResultAchieve 70% user satisfaction rate post MVP launch
  • TaskContinuously improve product based on user feedback
  • TaskEnhance user support and engagement systems
  • TaskImplement customer feedback surveys post-launch

OKRs to increase new offering adoption to 50% of our userbase

  • ObjectiveIncrease new offering adoption to 50% of our userbase
  • Key ResultImprove onboarding experience to increase user engagement with the new offering
  • TaskCollect and analyze user feedback to continuously improve and refine the onboarding experience
  • TaskOffer personalized support and assistance to address any user concerns or queries
  • TaskSimplify the onboarding process for a smooth and user-friendly experience
  • TaskProvide interactive tutorials and guides to educate users about the new offering
  • Key ResultIncrease user awareness of the new offering through targeted marketing campaigns
  • TaskUtilize various advertising channels, such as social media and email marketing, to reach targeted audience effectively
  • TaskDevelop a compelling marketing message highlighting the unique benefits of the new offering
  • TaskIdentify and target specific customer segments most likely to be interested in the new offering
  • TaskMeasure the success of marketing campaigns through relevant metrics to optimize future efforts
  • Key ResultIncrease conversion rate by driving more users to complete the registration process
  • TaskOptimize the registration form to improve user experience and minimize drop-offs
  • TaskImplement a user-friendly reminder system to encourage users to complete the registration
  • TaskIncrease visibility and promotion of registration process through targeted marketing strategies
  • TaskOffer rewards or incentives to motivate users to complete the registration process
  • Key ResultAchieve a customer satisfaction score of at least 4.5 out of 5 through feedback surveys
  • TaskImplement a post-purchase feedback system to gather customer satisfaction data
  • TaskImplement customer satisfaction incentives to encourage participation in feedback surveys
  • TaskTrain customer service team to ensure excellent communication and problem-solving skills
  • TaskAnalyze feedback data regularly to identify areas for improvement and address customer concerns

OKRs to enhance software and component quality

  • ObjectiveEnhance software and component quality
  • Key ResultExecute 100% of planned quality assurance tests to identify and fix bugs
  • TaskAnalyze test results and correct identified bugs
  • TaskConduct all preassigned tests thoroughly
  • TaskReview the lineup of planned quality assurance tests
  • Key ResultIncrease user satisfaction by improving software usability by 20%
  • TaskImplement improvements based on user feedback
  • TaskIdentify user pain points through feedback surveys
  • TaskContinuously test software for user experience enhancements
  • Key ResultDecrease software component's failure rate by 15%
  • TaskConduct regular maintenance and updates to improve stability
  • TaskEmploy advanced debugging tools to spot and fix errors
  • TaskImplement rigorous software component testing at varying stress levels

OKRs to integrate Generative AI across the entire product lineup

  • ObjectiveIntegrate Generative AI across the entire product lineup
  • Key ResultTrain and launch generative AI models in 50% of product functionalities
  • TaskDevelop and train generative AI models for selected functionalities
  • TaskImplement and test AI models within each selected product functionality
  • TaskIdentify product functionalities suitable for generative AI
  • Key ResultAchieve 70% user satisfaction with AI-generated content or predictions
  • TaskDevelop user feedback mechanisms for AI-generated content
  • TaskContinually update AI algorithms for accuracy
  • TaskInitiate improvements based on collected user feedback
  • Key ResultReduce manual intervention by 40% in selected processes through AI automation
  • TaskAnalyze and adjust AI efficiency
  • TaskIdentify processes that require repetitive manual intervention
  • TaskImplement AI automation in identified processes

OKRs to amplify the voice of our current customer base

  • ObjectiveAmplify the voice of our current customer base
  • Key ResultImprove response rate on customer satisfaction reviews by 20%
  • TaskIntroduce incentives for completed customer satisfaction reviews
  • TaskOptimize review request timing for increased engagement
  • TaskSend reminders for pending review completion
  • Key ResultEngage 25% more customers in user experience surveys
  • TaskBoost survey advertisement across all media platforms
  • TaskDevelop a compelling invitation for participation in surveys
  • TaskOffer incentives or rewards for survey participation
  • Key ResultIncrease customer feedback submission by 30%
  • TaskImplement a user-friendly feedback form on our website
  • TaskOffer incentives for customers who provide feedback
  • TaskRegularly promote the importance of customer feedback

OKRs to foster customer-centric culture through UX insights

  • ObjectiveFoster customer-centric culture through UX insights
  • Key ResultConduct 3 UX training sessions for all team members achieving 85% attendance
  • TaskSend reminders and materials related to training sessions in advance
  • TaskFollow-up to ensure 85% attendance was achieved in all sessions
  • TaskSchedule 3 UX training sessions to suit all team members' availability
  • Key ResultImplement weekly UX insights discussion forums, promoting 75% total team participation
  • TaskSet a goal of 75% total team participation
  • TaskPromote forums to encourage team engagement
  • TaskSchedule weekly UX insights discussion forums
  • Key ResultEnhance customer satisfaction by 15% through UX improvements informed by team input
  • TaskMonitor and evaluate customer feedback to measure efficacy
  • TaskInitiate regular team brainstorming sessions on UX improvements
  • TaskImplement team's suggested UX enhancements

OKRs to develop an authoritative business legal guide

  • ObjectiveDevelop an authoritative business legal guide
  • Key ResultEnsure usage and satisfaction from 70% of the company within two weeks post-launch
  • TaskIdentify and fix bugs reported by users
  • TaskTrack usage metrics, analyze and report
  • TaskImplement post-launch satisfaction survey and compile responses
  • Key ResultCompile and structure information into a comprehensive guide post-proofreading
  • TaskAdd a table of contents and references
  • TaskOrganize information into relevant sections or chapters
  • TaskInclude summaries, tables, and images for clarity
  • Key ResultConduct research on legal considerations for businesses by interviewing 10 industry-specific lawyers
  • TaskPrepare comprehensive legal-centric interview questions
  • TaskConduct and record the lawyer interviews
  • TaskIdentify 10 industry-specific lawyers for interviews

OKRs to achieve consistent delivery of a high-quality application

  • ObjectiveAchieve consistent delivery of a high-quality application
  • Key ResultIncrease weekly cadence of successful application releases by 20%
  • TaskIntegrate automated testing for faster bug detection
  • TaskImplement more efficient software development methodologies
  • TaskEnhance collaboration among development teams
  • Key ResultDecrease application issues reported post-release by 30%
  • TaskImplement a comprehensive quality assurance and testing process
  • TaskPrioritize regular updates and patches post-release
  • TaskEnhance pre-release user acceptance testing
  • Key ResultEnhance user satisfaction ratings on the application by improving it by 25%
  • TaskDevelop and launch new desired features
  • TaskPrioritize and address reported bugs and glitches
  • TaskImplement frequent customer surveys to gather user feedback

OKRs to successfully transition all on-demand courses to the new LMS platform

  • ObjectiveSuccessfully transition all on-demand courses to the new LMS platform
  • Key ResultEnsure that all on-demand courses are fully functional and accessible on the new LMS
  • TaskReview all on-demand courses and identify any functionality or accessibility issues on the new LMS
  • TaskConduct accessibility testing to ensure all on-demand courses are accessible to all users
  • TaskProvide necessary training and support to instructors to ensure smooth transition on the new LMS
  • TaskUpdate and fix any identified issues to ensure all on-demand courses are fully functional
  • Key ResultTrain and support instructors and course administrators to effectively use the new LMS
  • TaskProvide comprehensive training sessions on how to navigate and utilize the new LMS
  • TaskOffer ongoing technical support and troubleshooting assistance for instructors and course administrators
  • TaskFacilitate regular feedback sessions to gather insights and address any challenges faced by users
  • TaskDevelop user-friendly documentation and guides to help instructors and course administrators optimize the LMS
  • Key ResultAchieve a satisfaction rate of at least 90% from users with the new LMS experience
  • TaskConduct user feedback surveys to gather insights on satisfaction with the new LMS experience
  • TaskAnalyze user feedback and identify key pain points to address for improvement
  • TaskRegularly monitor and track satisfaction rates to ensure continuous improvement of the LMS experience
  • TaskImplement necessary updates and enhancements based on user feedback to enhance satisfaction
  • Key ResultMigrate and validate content from existing courses onto the new LMS

More OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.