10 OKR examples for It Management

What are It Management OKRs?

The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.

Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.

We've tailored a list of OKRs examples for It Management to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

3 tools to create the perfect It Management OKRs

Turn your vision into great OKRs in seconds with Tability

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here.

You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.

Tability will then use your prompt to generate a fully editable OKR template.

Already got goals? Use AI feedback to optimise your OKRs

If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.

AI feedback for OKRs in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.

You can then decide to accept the suggestions or dismiss them if you don't agree.

Need a quick template? Use the free OKR generator

If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.

Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.

Our It Management OKRs examples

You'll find below a list of Objectives and Key Results templates for It Management. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

1OKRs to enhance efficiency and uniformity in IT asset management processes

  • ObjectiveEnhance efficiency and uniformity in IT asset management processes
  • KRIncrease process automation to decrease manual intervention by 35%
  • TaskImplement appropriate automation software to streamline processes
  • TaskIdentify repetitive tasks that are suitable for automation
  • TaskTrain staff on new automation tools for transitional efficiency
  • KRReduce process variability by achieving 90% adherence to structured workflows
  • TaskMonitor and measure workflow adherence regularly
  • TaskIdentify the key steps in your current workflows
  • TaskProvide training on structured workflows to staff
  • KRTrain 100% of the Asset Management team on new standardized process protocols
  • TaskDevelop comprehensive training material on new process protocols
  • TaskValidate training effectiveness through assessments
  • TaskSchedule and conduct training sessions for the team
Tability

2OKRs to improve IT Service Management process efficiency and efficacy

  • ObjectiveImprove IT Service Management process efficiency and efficacy
  • KRImplement two new service improvement projects
  • TaskIdentify areas in the service sector that need improvement
  • TaskCommence execution of the project plan steps
  • TaskDevelop detailed project plans for improvements
  • KRAchieve 95% service request satisfaction
  • TaskSolicit and incorporate feedback from service users
  • TaskRegularly train staff to improve quality of customer service
  • TaskImplement a system for tracking and resolving requests efficiently
  • KRReduce system-related incidents by 20%
  • TaskTrain staff on correct system usage
  • TaskImplement regular system maintenance and upgrades
  • TaskEnhance system security measures

3OKRs to enhance effectiveness and efficiency of IT facility management

  • ObjectiveEnhance effectiveness and efficiency of IT facility management
  • KRAchieve 10% cost reduction in facility management budget
  • TaskNegotiate price reductions or discounts with existing vendors
  • TaskReview current expenses to pinpoint areas with potential for reductions
  • TaskImplement energy-saving measures to decrease utility bills
  • KRReduce outstanding facility-related issues by 35%
  • TaskPrioritize issues based on urgency and impact on operations
  • TaskImplement effective solutions to address identified high-priority issues
  • TaskConduct a comprehensive review of all existing facility-related issues
  • KRImplement a preventive maintenance routine for all IT infrastructure
  • TaskTrain IT staff on preventive maintenance procedures
  • TaskDevelop a comprehensive maintenance schedule
  • TaskIdentify all IT infrastructure requiring regular maintenance

4OKRs to successfully integrate and deploy Productiv SaaS for IT management

  • ObjectiveSuccessfully integrate and deploy Productiv SaaS for IT management
  • KRTrain 90% of the IT team on Productiv SaaS application management functionalities
  • TaskIdentify members of IT team needing Productiv SaaS training
  • TaskSecure trainings for Productiv SaaS application management
  • TaskSchedule and ensure employees attend the training sessions
  • KRComplete Productiv SaaS integration with existing systems by 75% in the first month
  • TaskDevelop a comprehensive integration plan for Productiv SaaS
  • TaskInitiate the integration of Productiv SaaS with existing systems
  • TaskMonitor and evaluate the progress of the integration
  • KRIdentify and manage 70% of shadow IT instances using Productiv SaaS
  • TaskDeploy Productiv SaaS tool across all company systems
  • TaskConduct a thorough inventory to identify shadow IT instances
  • TaskLeverage Productiv reporting to manage identified shadow IT elements

5OKRs to enhance productivity and operation efficiency in IT management

  • ObjectiveEnhance productivity and operation efficiency in IT management
  • KRImprove system uptime to 99.9%
  • TaskEstablish a comprehensive system monitoring plan
  • TaskRegularly conduct preventive maintenance and updates
  • TaskImplement redundancy in key system infrastructure components
  • KRImplement a new IT project management tool with 90% team adoption
  • TaskIdentify a suitable IT project management tool for the team
  • TaskConduct tool training sessions to ensure 90% adoption
  • TaskMonitor and address any adoption issues regularly
  • KRReduce IT incident response time by 30%
  • TaskTrain IT staff in streamlined incident response processes
  • TaskImplement automated alert systems for quicker incident identification
  • TaskRegularly review and refine existing response protocols

6OKRs to streamline and automate IT infrastructure processes

  • ObjectiveStreamline and automate IT infrastructure processes
  • KRImplement automation in 70% of server management tasks to enhance efficiency
  • TaskTrain the team on implementing automation processes
  • TaskIdentify the predominant server management tasks for automation
  • TaskResearch and select suitable automation tools
  • KRDeploy desktop automation to reduce manual tasks in IT support by 50%
  • TaskPurchase and install necessary automation software
  • TaskIdentify repetitive, manual tasks in IT support for automation
  • TaskTrain IT support staff in automation usage
  • KRDevelop an automated solution to resolve 60% of common network issues
  • TaskTest and implement the automation solution
  • TaskIdentify common network issues and their frequency
  • TaskDesign a prototype for automated issue resolution

7OKRs to enhance visibility over cloud and on-prem patchmanagement and configurations

  • ObjectiveEnhance visibility over cloud and on-prem patchmanagement and configurations
  • KRComplete training for IT team on latest best practices regarding configurations and patch management
  • TaskIdentify relevant training programs on configurations and patch management
  • TaskEnroll IT team members in selected training courses
  • TaskMonitor team's progression and verify training completion
  • KRImplement a centralized system to track and report all cloud resource configurations
  • TaskTrain staff to report configurations
  • TaskDeploy the system across all cloud resources
  • TaskIdentify necessary components for the centralized tracking system
  • KREstablish a schedule and process for regular patch updates and audits
  • TaskIdentify software and systems that require regular patching
  • TaskDetermine frequency for updates and audits
  • TaskCreate SOP for patch management process

8OKRs to enhance the effectiveness of the vulnerability management program

  • ObjectiveEnhance the effectiveness of the vulnerability management program
  • KRImplement updates to the vulnerability detection system by 25%
  • TaskPlan and develop necessary system updates and enhancements
  • TaskExecute implementation of updated system at 25% capacity
  • TaskAssess current vulnerability detection system for potential improvements
  • KRConduct training sessions for 80% of the IT staff on improved vulnerability management practices
  • TaskSchedule and conduct the training sessions
  • TaskCreate an advanced vulnerability management curriculum
  • TaskIdentify IT staff that require vulnerability management training
  • KRReduce the number of vulnerability incidents by 30%
  • TaskRegularly train staff about online threats
  • TaskImplement an updated, robust cybersecurity program
  • TaskRun weekly system vulnerability checks
Tability

9OKRs to enhance incident ticket resolution and management

  • ObjectiveEnhance incident ticket resolution and management
  • KRImplement a system to categorize and prioritize incidents for faster resolution
  • TaskImplement the system and train team on proper usage
  • TaskDevelop a categorization and prioritization system
  • TaskIdentify different categories and priority levels for incidents
  • KRIncrease first call resolution rate to 80% from the current figure
  • TaskImplement customer service training emphasizing first call resolutions
  • TaskRegularly monitor and evaluate agent performance
  • TaskReview and update relevant call scripts and procedures
  • KRReduce average ticket resolution time by 30%
  • TaskSet key performance indicators for resolution times
  • TaskTrain staff in advanced problem-solving
  • TaskImplement a more efficient ticket prioritization system

10OKRs to implement replacement of privilege access management tools

  • ObjectiveImplement replacement of privilege access management tools
  • KRTrain 75% of IT staff on utilization of new access management tools
  • TaskSet up instructional webinars on access management tools
  • TaskIdentify IT staff members requiring training in new tools
  • TaskMonitor training intake and completion among staff
  • KRIdentify new, robust access management tools that align with company needs
  • TaskResearch various access management tools available in the market
  • TaskEvaluate each tool's compatibility with company needs
  • TaskRequest demonstrations or trials from selected vendors
  • KRSuccessfully migrate and test 50% of systems to the new tools
  • TaskConduct migration and ensure proper setup
  • TaskIdentify critical systems for initial migration to the new tools
  • TaskPerform initial testing and troubleshoot issues

It Management OKR best practices

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tip #2: Commit to weekly OKR check-ins

Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.

Being able to see trends for your key results will also keep yourself honest.

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to track your It Management OKRs

Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:

We recommend using a spreadsheet for your first OKRs cycle. You'll need to get familiar with the scoring and tracking first. Then, you can scale your OKRs process by using a proper OKR-tracking tool for it.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More It Management OKR templates

We have more templates to help you draft your team goals and OKRs.