15 customisable OKR examples for It Management

What are It Management OKRs?

The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.

Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.

We've tailored a list of OKRs examples for It Management to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own It Management OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Feel free to explore our tools:

Our customisable It Management OKRs examples

You'll find below a list of Objectives and Key Results templates for It Management. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

1OKRs to improve IT Service Management process efficiency and efficacy

  • ObjectiveImprove IT Service Management process efficiency and efficacy
  • Key ResultImplement two new service improvement projects
  • TaskIdentify areas in the service sector that need improvement
  • TaskCommence execution of the project plan steps
  • TaskDevelop detailed project plans for improvements
  • Key ResultAchieve 95% service request satisfaction
  • TaskSolicit and incorporate feedback from service users
  • TaskRegularly train staff to improve quality of customer service
  • TaskImplement a system for tracking and resolving requests efficiently
  • Key ResultReduce system-related incidents by 20%
  • TaskTrain staff on correct system usage
  • TaskImplement regular system maintenance and upgrades
  • TaskEnhance system security measures

2OKRs to successfully integrate and deploy Productiv SaaS for IT management

  • ObjectiveSuccessfully integrate and deploy Productiv SaaS for IT management
  • Key ResultTrain 90% of the IT team on Productiv SaaS application management functionalities
  • TaskIdentify members of IT team needing Productiv SaaS training
  • TaskSecure trainings for Productiv SaaS application management
  • TaskSchedule and ensure employees attend the training sessions
  • Key ResultComplete Productiv SaaS integration with existing systems by 75% in the first month
  • TaskDevelop a comprehensive integration plan for Productiv SaaS
  • TaskInitiate the integration of Productiv SaaS with existing systems
  • TaskMonitor and evaluate the progress of the integration
  • Key ResultIdentify and manage 70% of shadow IT instances using Productiv SaaS
  • TaskDeploy Productiv SaaS tool across all company systems
  • TaskConduct a thorough inventory to identify shadow IT instances
  • TaskLeverage Productiv reporting to manage identified shadow IT elements

3OKRs to enhance productivity and operation efficiency in IT management

  • ObjectiveEnhance productivity and operation efficiency in IT management
  • Key ResultImprove system uptime to 99.9%
  • TaskEstablish a comprehensive system monitoring plan
  • TaskRegularly conduct preventive maintenance and updates
  • TaskImplement redundancy in key system infrastructure components
  • Key ResultImplement a new IT project management tool with 90% team adoption
  • TaskIdentify a suitable IT project management tool for the team
  • TaskConduct tool training sessions to ensure 90% adoption
  • TaskMonitor and address any adoption issues regularly
  • Key ResultReduce IT incident response time by 30%
  • TaskTrain IT staff in streamlined incident response processes
  • TaskImplement automated alert systems for quicker incident identification
  • TaskRegularly review and refine existing response protocols

4OKRs to streamline and automate IT infrastructure processes

  • ObjectiveStreamline and automate IT infrastructure processes
  • Key ResultImplement automation in 70% of server management tasks to enhance efficiency
  • TaskTrain the team on implementing automation processes
  • TaskIdentify the predominant server management tasks for automation
  • TaskResearch and select suitable automation tools
  • Key ResultDeploy desktop automation to reduce manual tasks in IT support by 50%
  • TaskPurchase and install necessary automation software
  • TaskIdentify repetitive, manual tasks in IT support for automation
  • TaskTrain IT support staff in automation usage
  • Key ResultDevelop an automated solution to resolve 60% of common network issues
  • TaskTest and implement the automation solution
  • TaskIdentify common network issues and their frequency
  • TaskDesign a prototype for automated issue resolution

5OKRs to enhance visibility over cloud and on-prem patchmanagement and configurations

  • ObjectiveEnhance visibility over cloud and on-prem patchmanagement and configurations
  • Key ResultComplete training for IT team on latest best practices regarding configurations and patch management
  • TaskIdentify relevant training programs on configurations and patch management
  • TaskEnroll IT team members in selected training courses
  • TaskMonitor team's progression and verify training completion
  • Key ResultImplement a centralized system to track and report all cloud resource configurations
  • TaskTrain staff to report configurations
  • TaskDeploy the system across all cloud resources
  • TaskIdentify necessary components for the centralized tracking system
  • Key ResultEstablish a schedule and process for regular patch updates and audits
  • TaskIdentify software and systems that require regular patching
  • TaskDetermine frequency for updates and audits
  • TaskCreate SOP for patch management process

6OKRs to enhance incident ticket resolution and management

  • ObjectiveEnhance incident ticket resolution and management
  • Key ResultImplement a system to categorize and prioritize incidents for faster resolution
  • TaskImplement the system and train team on proper usage
  • TaskDevelop a categorization and prioritization system
  • TaskIdentify different categories and priority levels for incidents
  • Key ResultIncrease first call resolution rate to 80% from the current figure
  • TaskImplement customer service training emphasizing first call resolutions
  • TaskRegularly monitor and evaluate agent performance
  • TaskReview and update relevant call scripts and procedures
  • Key ResultReduce average ticket resolution time by 30%
  • TaskSet key performance indicators for resolution times
  • TaskTrain staff in advanced problem-solving
  • TaskImplement a more efficient ticket prioritization system

7OKRs to comprehensive inventory creation of Business-led IT services

  • ObjectiveComprehensive inventory creation of Business-led IT services
  • Key ResultIdentify 100% of existing Business-led IT services for inclusion in the inventory
  • TaskIntegrate identified IT services into the inventory system
  • TaskConduct a comprehensive survey of all existing IT services
  • TaskCategorize identified services based on business domain
  • Key ResultAchieve a 95% accuracy rate in cataloguing these identified IT services
  • TaskTrain staff regularly on cataloguing best practices
  • TaskConsistently review and correct catalogue entries
  • TaskImplement detailed cataloguing standards and procedures
  • Key ResultImplement an intuitive, user-friendly system to access the established inventory
  • TaskConduct frequent testing and subsequent iterations for system improvements
  • TaskDevelop system design with emphasis on user-friendly interface
  • TaskIdentify user needs and preferences for inventory system

8OKRs to decommission all identified systems by 2024

  • ObjectiveDecommission all identified systems by 2024
  • Key ResultConduct final review to ensure all decommissioned systems are properly shut down
  • TaskDocument final review findings
  • TaskConfirm cessation of systems via verification protocols
  • TaskIdentify all systems slated for decommission
  • Key ResultSuccessfully decommission 50% of identified systems by end of quarter
  • TaskExecute decommissioning safely and efficiently
  • TaskIdentify essential vs. non-essential systems for business operations
  • TaskDevelop a detailed decommissioning plan and schedule
  • Key ResultComplete inventory of all systems slated for decommission by end of quarter
  • TaskFinalize and document inventory report
  • TaskConduct thorough inventory of these systems
  • TaskIdentify all systems scheduled for decommissioning

9OKRs to execute Seamless Transition to Cloud Infrastructure

  • ObjectiveExecute Seamless Transition to Cloud Infrastructure
  • Key ResultTrain 90% of IT staff on cloud management and procedures
  • TaskMonitor and record staff training progress and completion
  • TaskSchedule and coordinate cloud management training sessions
  • TaskIdentify IT staff members needing cloud management training
  • Key ResultAchieve 30% utilization of cloud storage by migrating existing data
  • TaskDevelop a strategic data migration plan
  • TaskImplement data transfer to reach set utilization target
  • TaskIdentify essential data suitable for cloud migration
  • Key ResultReduce on-premise server usage by 50% through cloud migration
  • TaskDevelop a comprehensive migration strategy
  • TaskExecute strategy, monitor, and optimize cloud usage
  • TaskIdentify servers eligible for cloud migration

10OKRs to successfully procure and implement a smart workplace management system

  • ObjectiveSuccessfully procure and implement a smart workplace management system
  • Key ResultTrain all relevant staff and fully implement the system by week 12
  • TaskIdentify all staff requiring system training
  • TaskFully implement the system by week 12
  • TaskOrganize in-depth system training for selected staff
  • Key ResultSource and evaluate 5 potential management systems by week 3
  • TaskIdentify 5 promising management systems
  • TaskGather detailed information about each system
  • TaskAssess each management system's effectiveness and suitability
  • Key ResultSecure budget approval and purchase selected management system by week 6
  • TaskFollow-up for budget approval by week 5
  • TaskPurchase selected management system by week 6
  • TaskSubmit project budget for approval by the end of week 3

11OKRs to deploy Productiv SaaS for optimal application management

  • ObjectiveDeploy Productiv SaaS for optimal application management
  • Key ResultTrain 90% of IT staff efficiently on Productiv SaaS application management tools
  • TaskDevelop comprehensive, effective training program
  • TaskSchedule and conduct training sessions for IT staff
  • TaskIdentify key features of Productiv SaaS for training material
  • Key ResultIdentify and onboard 100% of necessary applications into Productiv SaaS within a quarter
  • TaskImplement gradual onboarding phase for each application
  • TaskCatalog all necessary applications for full Productiv SaaS integration
  • TaskTrain team on Productiv SaaS onboarding process
  • Key ResultReduce shadow IT instances by 50% using Productiv management tools
  • TaskMonitor and evaluate reduction in shadow IT instances
  • TaskImplement Productiv management tools across all IT systems
  • TaskConduct training on Productiv for all IT staff

12OKRs to ensure effective management of EUC assets

  • ObjectiveEnsure effective management of EUC assets
  • Key ResultAchieve 100% completion of EUC asset inventory verification
  • TaskUpdate and finalize inventory records accordingly
  • TaskVerify physical presence and condition of all assets
  • TaskCompile a comprehensive list of all EUC assets
  • Key ResultReduce EUC asset malfunction reports by 30%
  • TaskImplement regular preventive maintenance sessions for all EUC assets
  • TaskEnhance training for EUC equipment operators on troubleshooting
  • TaskSeek professional assessment of repetitively faulty EUC assets
  • Key ResultAttain 95% user satisfaction rate on EUC asset performance
  • TaskImplement regular maintenance schedule for EUC assets
  • TaskEnhance EUC asset performance based on feedback
  • TaskConduct customer feedback surveys on EUC performance

13OKRs to enhance the efficiency and stability of the IT infrastructure

  • ObjectiveEnhance the efficiency and stability of the IT infrastructure
  • Key ResultImplement two additional failsafe protocols to boost data recovery speed by 15%
  • TaskDevelop and test two additional failsafe protocols
  • TaskImplement the new protocols to enhance data recovery speed
  • TaskIdentify potential areas for implementing new failsafe protocols
  • Key ResultEnsure 95% of helpdesk requests are resolved within 24 hours
  • TaskMonitor daily reports to assess resolution timelines
  • TaskImplement a high-priority response system for urgent requests
  • TaskTrain helpdesk staff in efficient problem-solving techniques
  • Key ResultReduce system downtime by 20% through proactive maintenance and upgrades
  • TaskImplement a routine schedule for proactive system maintenance
  • TaskMonitor system performance consistently for early issue detection
  • TaskPrioritize timely system upgrades and patches

14OKRs to implement a cost-effective solution for portfolio tracking

  • ObjectiveImplement a cost-effective solution for portfolio tracking
  • Key ResultSuccessfully integrate chosen solution into current system with 100% functionality by week 12
  • TaskDevelop an integration plan and timeline to implement the solution
  • TaskTest and debug solution for 100% functionality by week 12
  • TaskEvaluate suitability and functionality of chosen solution with the current system
  • Key ResultTrial selected solutions and choose most efficient by week 10
  • TaskEvaluate each solution's efficiency weekly
  • TaskImplement chosen solutions for a trial period
  • TaskChoose the most productive solution by week 10
  • Key ResultResearch and identify 3 cost-effective portfolio tracking solutions by week 6
  • TaskResearch affordable portfolio tracking services
  • TaskCompile and analyze top 3 options
  • TaskOutline key features needed in portfolio tracking solutions

15OKRs to optimize server capacity planning

  • ObjectiveOptimize server capacity planning
  • Key ResultIncrease server utilization rate by 20%
  • TaskRegularly monitor and analyze server performance data
  • TaskImplement server virtualization to optimize resource usage
  • TaskDelete unnecessary data and applications from server
  • Key ResultImplement an automated capacity monitoring system
  • TaskInstall and configure the monitoring system
  • TaskSelect a system and acquire necessary components
  • TaskResearch different automated capacity monitoring systems
  • Key ResultReduce downtime incidents by 50%
  • TaskInvest in high-quality, reliable hardware and software
  • TaskTrain staff on troubleshooting and incident management
  • TaskImplement a proactive maintenance schedule for all equipment

It Management OKR best practices to boost success

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability Insights DashboardTability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to weekly OKR check-ins

Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.

Being able to see trends for your key results will also keep yourself honest.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to turn your It Management OKRs in a strategy map

Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

We recommend using a spreadsheet for your first OKRs cycle. You'll need to get familiar with the scoring and tracking first. Then, you can scale your OKRs process by using a proper OKR-tracking tool for it.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More It Management OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

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