5 customisable OKR examples for Employee Experience

What are Employee Experience OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.

We understand that setting OKRs can be challenging, so we have prepared a set of examples tailored for Employee Experience. Take a peek at the templates below to find inspiration and kickstart your goal-setting process.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Employee Experience OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Feel free to explore our tools:

Use our free OKR generator
Use Tability, a complete platform to set and track OKRs and initiatives, including a GPT-4 powered goal generator

Our customisable Employee Experience OKRs examples

You will find in the next section many different Employee Experience Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).

Hope you'll find this helpful!

1. OKRs to improve Employee Experience

Improve Employee Experience
Implement at least 3 new employee development programs to enhance professional growth
Increase employee satisfaction score by 10 points on quarterly engagement survey
Achieve an average response time of under 24 hours for employee inquiries and concerns
Implement an automated ticketing system to prioritize and assign employee inquiries efficiently
Create standardized response templates to expedite resolution of common employee concerns
Conduct regular training sessions to enhance employee support team's response time and efficiency
Streamline internal communication channels to ensure prompt receipt and review of employee inquiries
Decrease employee turnover rate by 5% compared to previous quarter
Improve communication channels to ensure employees feel heard and valued in their roles
Implement a recognition and rewards program to boost employee motivation and retention
Conduct exit interviews to identify the main reasons behind employee turnover
Enhance employee training and development programs to improve job satisfaction

Implement this OKR

2. OKRs to boost overall staff job satisfaction

Boost overall staff job satisfaction
Achieve 80% positive responses in the employee satisfaction survey
Implement suitable employee reward and recognition system
Improve internal communication and transparency among all levels
Regularly seek employee feedback to address their concerns
Reduce employee turnover rate by 20%
Increase employee compensation and benefits
Offer regular employee training and mentorship programs
Implement clear employee career progression paths
Elevate average score of internal professional development programs to 8/10
Incorporate interactive elements to engage attendees more effectively
Solicit feedback to identify areas for program improvement
Implement changes based on feedback to increase satisfaction

employee-satisfaction staff-retention human-resources-manager employee-experience-coordinator human-resources-team employee-engagement-team

Implement this OKR

3. OKRs to validate employee experience in a new tool

Validate employee experience in a new tool
Survey 80% of employees on their usage and feedback of the new tool
Develop a feedback survey on the tool's usage and effectiveness
Identify and list all employees who have used the new tool
Distribute the survey and collect the responses from employees
Implement 2 major suggestions from the feedback to improve the tool usability
Execute the improvement plan and update the tool
Identify the top 2 major suggestions from user feedback
Develop a plan to incorporate these suggestions into the tool
Achieve a 70% positive response rate for user experience on the tool
Initiate a comprehensive user outreach campaign
Improve tool functionality based on user feedback
Implement regular user-friendly updates

employee-feedback tool-usability survey-coordinator tool-developer user-experience-team tools-and-technology-management-team

Implement this OKR

4. OKRs to improve CX across the agency

Improve CX across the agency
Reduce average response time to customer inquiries by 20%
Implement a ticketing system to track customer inquiries and responses
Regularly analyze response data to identify bottlenecks and implement necessary improvements
Train customer support team on effective communication and problem-solving skills
Streamline internal processes to minimize handoffs and improve response efficiency
Implement a new training program to enhance employee communication skills
Provide ongoing support and resources such as online courses or mentors to reinforce and enhance communication skills
Develop customized training modules targeting identified areas of weakness in communication skills
Identify areas of weakness in employee communication skills through assessments and evaluations
Schedule and facilitate interactive workshops and role-playing exercises to practice effective communication techniques
Achieve a Net Promoter Score of 9 or above from client feedback
Analyze client feedback to identify areas for improvement and determine specific action plans
Establish a customer loyalty program to incentivize and reward clients for their continued support
Implement regular NPS surveys to gather client feedback on a continuous basis
Enhance customer service training program to improve communication and relationship-building skills
Increase customer satisfaction ratings by 10% through regular feedback surveys
Regularly send out the feedback survey to all customers after their interactions
Create a short and simple online feedback survey with targeted questions
Use the insights gained from feedback surveys to make necessary improvements and adjustments
Implement a system to analyze and track customer feedback data efficiently

customer-experience employee-training customer-service-team employee-trainer customer-support employee-training-department

Implement this OKR

5. OKRs to increase Internal Customer NPS

Increase Internal Customer NPS
Implement at least two new initiatives to enhance internal customer experience
Develop a comprehensive internal knowledge base to streamline information access and retrieval
Create a dedicated internal customer support team to provide timely assistance
Implement regular training sessions to enhance communication and problem-solving skills
Conduct a survey to gather feedback and identify areas for improvement
Achieve a 10% increase in internal customer NPS score
Conduct a survey to identify pain points and areas for improvement
Regularly communicate updates on actions taken based on customer feedback
Provide training to employees to improve customer service skills
Implement feedback loops to address customer concerns and gather suggestions
Reduce internal customer complaints by 20% through proactive resolution and improved service
Streamline processes and ensure effective coordination among different departments
Implement a feedback system to identify potential issues and address them promptly
Conduct regular training sessions to improve communication and problem-solving skills
Establish quality control measures to track and monitor customer satisfaction levels
Increase internal customer satisfaction survey participation rate by 15%
Conduct regular meetings to communicate the importance of survey participation to employees
Offer an incentive or reward for employees who actively participate in the survey
Send personalized email reminders to employees to complete internal customer satisfaction survey
Simplify the survey process by making it easily accessible and user-friendly

internal-customer-experience net-promoter-score customer-support-team employee-training-facilitator quality-control-team internal-communication-team

Implement this OKR

Employee Experience OKR best practices to boost success

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to weekly OKR check-ins

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.

Being able to see trends for your key results will also keep yourself honest.

Tability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to turn your Employee Experience OKRs in a strategy map

The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:

It brings the goals back to the top of the mind
It will highlight poorly set OKRs
It will surface execution risks
It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

Tability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Employee Experience OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

To learn: What is the meaning of OKRs
Blog posts: ODT Blog
Success metrics: KPIs examples

Create more examples in our app

You can use Tability to create OKRs with AI – and keep yourself accountable 👀

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