OKRs examples for Customer Support

Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.

We have curated a selection of OKR examples specifically for Customer Support to assist you. Feel free to explore the templates below for inspiration in setting your own goals.

If you want to learn more about the framework, you can read more about the meaning of OKRs online.

How to use these templates?

OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework.

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKRs-tracking platform to make things easier.

We recommend Tability for an easy way to set and track OKRs with your team.

Check out the 5 best OKR tracking templates to find the best way to monitor progress during the quarter.

Customer Support OKRs templates

The examples have Customer Support Objectives and Key Results, but they may also include the tasks that can help you get there.

OKRs to successfully migrate users

  • ObjectiveSuccessfully migrate users
  • Key ResultAchieve a user migration rate of at least 80% within the designated timeframe
  • Key ResultMinimize user disruptions during the migration process by providing adequate support and resources
  • TaskAssign dedicated support personnel to promptly address any user concerns or questions
  • TaskProvide clear and concise documentation for seamless user guidance
  • TaskConduct thorough training sessions to equip users with necessary skills and knowledge
  • TaskOffer readily accessible technical assistance and troubleshooting resources
  • Key ResultMonitor and analyze user feedback to identify areas for improvement in the migration process
  • TaskSet up a system to collect user feedback on the migration process
  • TaskRegularly review and analyze user feedback data for insights on improvement opportunities
  • TaskIdentify specific areas in the migration process that require immediate attention based on user feedback
  • TaskImplement necessary changes or adjustments to address user feedback and improve the migration process
  • Key ResultIncrease user awareness and understanding of the migration process through targeted communication campaigns
  • TaskOrganize webinars to educate users on the migration process and address their concerns
  • TaskImplement targeted email campaigns highlighting key information and milestones of the migration process
  • TaskDevelop a series of engaging videos showcasing the benefits and steps of the migration process
  • TaskCreate and distribute informative brochures explaining the migration process to all users
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OKRs to improve CX across the agency

  • ObjectiveImprove CX across the agency
  • Key ResultReduce average response time to customer inquiries by 20%
  • TaskImplement a ticketing system to track customer inquiries and responses
  • TaskRegularly analyze response data to identify bottlenecks and implement necessary improvements
  • TaskTrain customer support team on effective communication and problem-solving skills
  • TaskStreamline internal processes to minimize handoffs and improve response efficiency
  • Key ResultImplement a new training program to enhance employee communication skills
  • TaskProvide ongoing support and resources such as online courses or mentors to reinforce and enhance communication skills
  • TaskDevelop customized training modules targeting identified areas of weakness in communication skills
  • TaskIdentify areas of weakness in employee communication skills through assessments and evaluations
  • TaskSchedule and facilitate interactive workshops and role-playing exercises to practice effective communication techniques
  • Key ResultAchieve a Net Promoter Score of 9 or above from client feedback
  • TaskAnalyze client feedback to identify areas for improvement and determine specific action plans
  • TaskEstablish a customer loyalty program to incentivize and reward clients for their continued support
  • TaskImplement regular NPS surveys to gather client feedback on a continuous basis
  • TaskEnhance customer service training program to improve communication and relationship-building skills
  • Key ResultIncrease customer satisfaction ratings by 10% through regular feedback surveys
  • TaskRegularly send out the feedback survey to all customers after their interactions
  • TaskCreate a short and simple online feedback survey with targeted questions
  • TaskUse the insights gained from feedback surveys to make necessary improvements and adjustments
  • TaskImplement a system to analyze and track customer feedback data efficiently

OKRs to enhance app personalization and customization

  • ObjectiveImprove app personalization and customization
  • Key ResultImplement personalized push notifications, resulting in a 30% increase in click-through rates
  • Key ResultIncrease user engagement by 25% through tailored content and recommendations
  • Key ResultAchieve a 20% increase in app ratings and reviews through personalized messaging and in-app surveys
  • Key ResultOffer customizable user interfaces, resulting in a 15% increase in user satisfaction

Need more OKR examples?

Option 1: Use AI to generate OKRs

Try our OKRs generator, or use a goal-setting AI to generate great OKRs for you based on a description of your objectives.

Option 2: Check out other examples

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.