3 OKR examples for Employee Support Team

Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.

We understand that setting OKRs can be challenging, so we have prepared a set of examples tailored for Employee Support Team. Take a peek at the templates below to find inspiration and kickstart your goal-setting process.

If you want to learn more about the framework, you can read more about the OKR meaning online.

Best practices for OKR

Your objectives should be ambitious, but achievable. Your key results should be measurable and time-bound. It can also be helfpul to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Building your own OKRs with AI

While we have some examples below, it's likely that you'll have specific scenarios that aren't covered here. There are 2 options available to you.

- Use our free OKRs generator
- Use Tability, a complete platform to set and track OKRs and initiatives – including a GPT-4 powered goal generator

How to track OKRs

Quarterly OKRs should have weekly updates to get all the benefits from the framework.

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKRs-tracking platform to make things easier.

We recommend Tability for an easy way to set and track OKRs with your team.

Check out the 5 best OKR tracking templates to find the best way to monitor progress during the quarter.

Employee Support Team OKRs templates

We've added Employee Support Team Objectives and Key Results, but also the initiatives that relate to the OKRs.

OKRs to improve CX across the agency

  • ObjectiveImprove CX across the agency
  • Key ResultReduce average response time to customer inquiries by 20%
  • TaskImplement a ticketing system to track customer inquiries and responses
  • TaskRegularly analyze response data to identify bottlenecks and implement necessary improvements
  • TaskTrain customer support team on effective communication and problem-solving skills
  • TaskStreamline internal processes to minimize handoffs and improve response efficiency
  • Key ResultImplement a new training program to enhance employee communication skills
  • TaskProvide ongoing support and resources such as online courses or mentors to reinforce and enhance communication skills
  • TaskDevelop customized training modules targeting identified areas of weakness in communication skills
  • TaskIdentify areas of weakness in employee communication skills through assessments and evaluations
  • TaskSchedule and facilitate interactive workshops and role-playing exercises to practice effective communication techniques
  • Key ResultAchieve a Net Promoter Score of 9 or above from client feedback
  • TaskAnalyze client feedback to identify areas for improvement and determine specific action plans
  • TaskEstablish a customer loyalty program to incentivize and reward clients for their continued support
  • TaskImplement regular NPS surveys to gather client feedback on a continuous basis
  • TaskEnhance customer service training program to improve communication and relationship-building skills
  • Key ResultIncrease customer satisfaction ratings by 10% through regular feedback surveys
  • TaskRegularly send out the feedback survey to all customers after their interactions
  • TaskCreate a short and simple online feedback survey with targeted questions
  • TaskUse the insights gained from feedback surveys to make necessary improvements and adjustments
  • TaskImplement a system to analyze and track customer feedback data efficiently
customer-experienceemployee-trainingcustomer-service-teamemployee-trainercustomer-supportemployee-training-department
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Turn OKRs into a Strategy Map

OKRs to increase Internal Customer NPS

  • ObjectiveIncrease Internal Customer NPS
  • Key ResultImplement at least two new initiatives to enhance internal customer experience
  • TaskDevelop a comprehensive internal knowledge base to streamline information access and retrieval
  • TaskCreate a dedicated internal customer support team to provide timely assistance
  • TaskImplement regular training sessions to enhance communication and problem-solving skills
  • TaskConduct a survey to gather feedback and identify areas for improvement
  • Key ResultAchieve a 10% increase in internal customer NPS score
  • TaskConduct a survey to identify pain points and areas for improvement
  • TaskRegularly communicate updates on actions taken based on customer feedback
  • TaskProvide training to employees to improve customer service skills
  • TaskImplement feedback loops to address customer concerns and gather suggestions
  • Key ResultReduce internal customer complaints by 20% through proactive resolution and improved service
  • TaskStreamline processes and ensure effective coordination among different departments
  • TaskImplement a feedback system to identify potential issues and address them promptly
  • TaskConduct regular training sessions to improve communication and problem-solving skills
  • TaskEstablish quality control measures to track and monitor customer satisfaction levels
  • Key ResultIncrease internal customer satisfaction survey participation rate by 15%
  • TaskConduct regular meetings to communicate the importance of survey participation to employees
  • TaskOffer an incentive or reward for employees who actively participate in the survey
  • TaskSend personalized email reminders to employees to complete internal customer satisfaction survey
  • TaskSimplify the survey process by making it easily accessible and user-friendly
internal-customer-experiencenet-promoter-scorecustomer-support-teamemployee-training-facilitatorquality-control-teaminternal-communication-team
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OKRs to improve Employee Experience

  • ObjectiveImprove Employee Experience
  • Key ResultImplement at least 3 new employee development programs to enhance professional growth
  • Key ResultIncrease employee satisfaction score by 10 points on quarterly engagement survey
  • Key ResultAchieve an average response time of under 24 hours for employee inquiries and concerns
  • TaskImplement an automated ticketing system to prioritize and assign employee inquiries efficiently
  • TaskCreate standardized response templates to expedite resolution of common employee concerns
  • TaskConduct regular training sessions to enhance employee support team's response time and efficiency
  • TaskStreamline internal communication channels to ensure prompt receipt and review of employee inquiries
  • Key ResultDecrease employee turnover rate by 5% compared to previous quarter
  • TaskImprove communication channels to ensure employees feel heard and valued in their roles
  • TaskImplement a recognition and rewards program to boost employee motivation and retention
  • TaskConduct exit interviews to identify the main reasons behind employee turnover
  • TaskEnhance employee training and development programs to improve job satisfaction
employee-developmentemployee-satisfactionhuman-resource-manageremployee-relations-managerhuman-resourcesemployee-support-team
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More OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

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