3 customisable OKR examples for Net Promoter Score
What are Net Promoter Score OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
OKRs are quickly gaining popularity as a goal-setting framework. But, it's not always easy to know how to write your goals, especially if it's your first time using OKRs.
To aid you in setting your goals, we have compiled a collection of OKR examples customized for Net Promoter Score. Take a look at the templates below for inspiration and guidance.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Net Promoter Score OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Feel free to explore our tools:
- Use our free OKR generator
- Use Tability, a complete platform to set and track OKRs and initiatives, including a GPT-4 powered goal generator
Our customisable Net Promoter Score OKRs examples
You'll find below a list of Objectives and Key Results templates for Net Promoter Score. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to enhance customer satisfaction and net promoter score
Enhance customer satisfaction and net promoter score
Bolster CSAT rating by 10% with enhanced product quality and user-friendliness
Educate users on product features via online tutorials
Continually gather client feedback for user-interface enhancements
Implement a robust quality assurance process for product improvement
Decrease customer complaints by 20% by implementing effective solutions swiftly
Develop swift response protocols for customer complaints
Track and analyze complaint trends weekly
Implement thorough training towards successful problem-solving
Increase NPS score by 15% through improving customer support responsiveness
Regularly monitor and evaluate response times
Implement customer support training on efficient and proactive response
Integrate faster customer service software/tools
2. OKRs to to enhance customer satisfaction, effort score, and net promoter score
To enhance customer satisfaction, effort score, and net promoter score
Increase net promoter score by 8% via effective customer feedback mechanisms
Develop a robust system for addressing complaints
Train staff in effective customer service techniques
Implement regular customer satisfaction surveys
Boost customer satisfaction index by 10% through improved service quality
Implement comprehensive staff training to improve customer service skills
Monitor and fix identified service quality issues in a timely manner
Develop a robust customer feedback system to identify service quality issues
Reduce customer effort score by 15% by simplifying user journeys
Streamline user interface for simplicity and comfort
Identify complex steps in current user journeys
Implement effective user feedback mechanisms
3. OKRs to increase Internal Customer NPS
Increase Internal Customer NPS
Implement at least two new initiatives to enhance internal customer experience
Develop a comprehensive internal knowledge base to streamline information access and retrieval
Create a dedicated internal customer support team to provide timely assistance
Implement regular training sessions to enhance communication and problem-solving skills
Conduct a survey to gather feedback and identify areas for improvement
Achieve a 10% increase in internal customer NPS score
Conduct a survey to identify pain points and areas for improvement
Regularly communicate updates on actions taken based on customer feedback
Provide training to employees to improve customer service skills
Implement feedback loops to address customer concerns and gather suggestions
Reduce internal customer complaints by 20% through proactive resolution and improved service
Streamline processes and ensure effective coordination among different departments
Implement a feedback system to identify potential issues and address them promptly
Conduct regular training sessions to improve communication and problem-solving skills
Establish quality control measures to track and monitor customer satisfaction levels
Increase internal customer satisfaction survey participation rate by 15%
Conduct regular meetings to communicate the importance of survey participation to employees
Offer an incentive or reward for employees who actively participate in the survey
Send personalized email reminders to employees to complete internal customer satisfaction survey
Simplify the survey process by making it easily accessible and user-friendly
Net Promoter Score OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/tability-insights-board.e70f9466.png)
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/checkins-graph.b2aec458.png)
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Net Promoter Score OKRs in a strategy map
The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
![A strategy map in Tability](https://tability-templates-v2.vercel.app/_next/static/media/tability_strategy_map.2ad25843.png)
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Net Promoter Score OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to enhance frontend development abilities using React
OKRs to professionalize the team through process mapping and staff certification
OKRs to enhance overall organizational efficiency and effectiveness
OKRs to increase lead generation from organic and paid social media outlets
OKRs to streamline marketing campaign processes for improved efficiency and consistency
OKRs to accelerate new product/feature launch process by 20%
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
Create more examples in our app
You can use Tability to create OKRs with AI – and keep yourself accountable 👀
Tability is a unique goal-tracking platform built to save hours at work and help teams stay on top of their goals.
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