13 customisable OKR examples for Quality Support

What are Quality Support OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

How you write your OKRs can make a huge difference on the impact that your team will have at the end of the quarter. But, it's not always easy to write a quarterly plan that focuses on outcomes instead of projects.

We have curated a selection of OKR examples specifically for Quality Support to assist you. Feel free to explore the templates below for inspiration in setting your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Quality Support OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Feel free to explore our tools:

• Use our free OKR generator
• Use Tability, a complete platform to set and track OKRs and initiatives, including a GPT-4 powered goal generator

Our customisable Quality Support OKRs examples

You will find in the next section many different Quality Support Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).

Hope you'll find this helpful!

1. OKRs to improve customer support quality

2. OKRs to enhance customer satisfaction and net promoter score

3. OKRs to enhance overall customer satisfaction

4. OKRs to enhance superior customer support to VIP clients

5. OKRs to achieve an 80% first contact resolution (FCR) across all inboxes

6. OKRs to enhance customer-centric approach in service delivery

7. OKRs to increase Internal Customer NPS

8. OKRs to boost CSAT, CES, and NPS scores via chat channel

9. OKRs to successfully launch 20 e-services online

10. OKRs to boost the rate of customer repetition

11. OKRs to deliver an excellent product with seamless usability

12. OKRs to upgrade the quality of learner's educational journey

13. OKRs to enhance the quality and comprehensibility of technical documentation

Quality Support OKR best practices to boost success

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to weekly OKR check-ins

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.

Being able to see trends for your key results will also keep yourself honest.

Tability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to turn your Quality Support OKRs in a strategy map

The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:

• It brings the goals back to the top of the mind
• It will highlight poorly set OKRs
• It will surface execution risks
• It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

Tability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Quality Support OKR templates

We have more templates to help you draft your team goals and OKRs.

• OKRs to minimize exposure to compliance and cybersecurity threats
  cybersecuritycomplianceit-security-managercompliance-officerit-security-teamcompliance-team
• OKRs to enhance customer engagement and satisfaction in the existing client base
  client-satisfactiondigital-engagementcustomer-support-representativedigital-marketing-specialistcustomer-support-teammarketing-team
• OKRs to reduce the frequency of rollbacks following system releases
  system-rollbackspre-release-testingsystems-managertest-engineersystems-teamtesting-and-quality-assurance-team
• OKRs to minimize application downtime to improve performance
  application-downtimeautomated-outage-detectionit-support-staffsystem-maintenance-engineerit-support-teamsystem-maintenance-team
• OKRs to establish robust financial structure for sustainability and growth
  financial-structureoperational-efficiencyfinancial-managersales-managerfinance-departmentsales-department
• OKRs to successfully launch challenge MVP (Minimum Viable Product)
  minimum-viable-productuser-satisfactiontech-teambeta-usersdevelopment-teamcustomer-support-team

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

• To learn: What is the meaning of OKRs
• Blog posts: ODT Blog
• Success metrics: KPIs examples

Create more examples in our app

You can use Tability to create OKRs with AI – and keep yourself accountable 👀

Tability is a unique goal-tracking platform built to save hours at work and help teams stay on top of their goals.

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