5 OKR examples for Service Delivery

Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.

We understand that setting OKRs can be challenging, so we have prepared a set of examples tailored for Service Delivery. Take a peek at the templates below to find inspiration and kickstart your goal-setting process.

If you want to learn more about the framework, you can read more about the OKR meaning online.

Best practices for OKR

Your objectives should be ambitious, but achievable. Your key results should be measurable and time-bound. It can also be helfpul to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Building your own OKRs with AI

While we have some examples below, it's likely that you'll have specific scenarios that aren't covered here. There are 2 options available to you.

- Use our free OKRs generator
- Use Tability, a complete platform to set and track OKRs and initiatives – including a GPT-4 powered goal generator

How to track OKRs

OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework.

We recommend using a spreadsheet for your first OKRs cycle. You'll need to get familiar with the scoring and tracking first. Then, you can scale your OKRs process by using a proper OKRs-tracking tool for it.

We recommend Tability for an easy way to set and track OKRs with your team.

Check out the 5 best OKR tracking templates to find the best way to monitor progress during the quarter.

Service Delivery OKRs templates

The examples have Service Delivery Objectives and Key Results, but they may also include the tasks that can help you get there.

OKRs to enhance the efficiency and effectiveness of legal service delivery

  • ObjectiveEnhance the efficiency and effectiveness of legal service delivery
  • Key ResultIncrease client satisfaction rating to 95%
  • TaskMonitor feedback and swiftly address client complaints
  • TaskConduct regular surveys to understand client needs and expectations
  • TaskImplement training programs to enhance customer service skills
  • Key ResultReduce average case handling time by 20%
  • TaskRegularly review and optimize case handling strategies
  • TaskStreamline case-related processes and resources
  • TaskImplement efficient case-handling training for all staff
  • Key ResultComplete 100% of legal documents without any errors
  • TaskUpdate and correct any errors found immediately
  • TaskReview all legal documents thoroughly for accuracy
  • TaskObtain professional legal counsel for document verification
Turn OKRs into a Strategy Map

OKRs to enhance customer advocacy throughout our service processes

  • ObjectiveEnhance customer advocacy throughout our service processes
  • Key ResultReduce customer complaints by 30% through improved service delivery
  • TaskEstablish a proactive feedback system for customers
  • TaskImplement ongoing customer service training for all staff
  • TaskRegularly review and update service delivery protocols
  • Key ResultIncrease Net Promoter Score (NPS) by 25% initiating customer-first policies
  • TaskOffer consistent, high-quality customer support and after-sales service
  • TaskTrain staff on proactive customer experience strategies and techniques
  • TaskImplement customer feedback mechanisms for improved service provision
  • Key ResultIncrease customer retention rate by 20% with personalized follow-ups
  • TaskTrain staff in personalised customer service techniques
  • TaskImplement customer tracking software for personalized follow-up
  • TaskCreate an effective customer feedback system

OKRs to enhance the efficiency and reliability of IT services

  • ObjectiveEnhance the efficiency and reliability of IT services
  • Key ResultDecrease system downtime by 20%
  • TaskImplement regular preventive maintenance on all system components
  • TaskEstablish robust disaster recovery and backup plans
  • TaskUpgrade outdated hardware and software components
  • Key ResultImplement proactive maintenance on 95% of servers
  • TaskAssign a maintenance team to apply the protocol to identified servers
  • TaskIdentify all servers needing proactive maintenance
  • TaskDevelop and document a proactive maintenance protocol
  • Key ResultIncrease customer satisfaction scores by 15% via improved service delivery
  • TaskTrain staff in advanced customer service techniques
  • TaskImplement a robust customer feedback system
  • TaskStreamline service delivery for efficiency

OKRs to enhance IT service delivery with 30% faster response time

  • ObjectiveImprove IT service delivery response time
  • Key ResultImplement automation to decrease time spent on common IT tasks by 50%
  • TaskIdentify common IT tasks that can be automated
  • TaskResearch and select appropriate automation tools/software
  • TaskDevelop and test automation scripts for identified IT tasks
  • TaskImplement automation and monitor progress for effectiveness
  • Key ResultReduce average response time to IT tickets by 30%
  • TaskImplement automated ticket routing based on issue type and urgency level
  • TaskProvide ongoing training for IT staff on efficient ticket resolution strategies
  • TaskRegularly review and optimize ticket resolution processes based on performance metrics
  • TaskEstablish a priority system based on business impact
  • Key ResultTrain IT staff on new tools and processes to improve efficiency by 20%
  • Key ResultIncrease the percentage of resolved tickets within SLA by 25%
  • TaskImprove ticket routing and escalation procedures
  • TaskIncrease training and support for agents
  • TaskReview and update SLA benchmarks regularly
  • TaskStreamline communication channels with customers

OKRs to improve relationships and delivery results with internet customers and project managers

  • ObjectiveImprove relationships and delivery results with internet customers and project managers
  • Key ResultIncrease customer satisfaction ratings by 25% through improved communication protocols and response times
  • TaskDevelop and enforce a timely customer response protocol
  • TaskImplement team training on effective communication and customer interaction
  • TaskRegularly review and adjust communication strategies based on customer feedback
  • Key ResultBoost customer retention rates by 15% through improved project management and after-sales follow-ups
  • TaskTrack and analyze customer retention metrics regularly
  • TaskDevelop an effective after-sales follow-up system
  • TaskImplement meticulous project management strategies for customer satisfaction
  • Key ResultSuccessfully complete 100% of projects within promised deadlines and budgets
  • TaskStreamline processes and eliminate unnecessary tasks
  • TaskPrioritize tasks based on urgency and available resources
  • TaskRegularly review and update budget and timeline

More OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.