1 OKR examples for First Contact Resolution

Crafting effective OKRs can be challenging, particularly for beginners. Emphasizing outcomes rather than projects should be the core of your planning.

We've tailored a list of OKRs examples for First Contact Resolution to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read more about the OKR meaning online.

Best practices for OKR

Your objectives should be ambitious, but achievable. Your key results should be measurable and time-bound. It can also be helfpul to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Building your own OKRs with AI

While we have some examples below, it's likely that you'll have specific scenarios that aren't covered here. There are 2 options available to you.

- Use our free OKRs generator
- Use Tability, a complete platform to set and track OKRs and initiatives – including a GPT-4 powered goal generator

How to track OKRs

Quarterly OKRs should have weekly updates to get all the benefits from the framework.

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKRs-tracking platform to make things easier.

We recommend Tability for an easy way to set and track OKRs with your team.

Check out the 5 best OKR tracking templates to find the best way to monitor progress during the quarter.

First Contact Resolution OKRs templates

The examples have First Contact Resolution Objectives and Key Results, but they may also include the tasks that can help you get there.

More OKR templates

We have more templates to help you draft your team goals and OKRs.

• OKRs to implement a cost-effective solution for portfolio tracking
  portfolio-trackingcost-effective-solutionproject-managerit-specialistproject-management-teamit-support-team
• OKRs to enhance platform usability for heightened customer satisfaction and retention
  customer-retentionplatform-usabilitycustomer-service-representativeproduct-managercustomer-service-teamproduct-development-team
• OKRs to significantly reduce Customer Acquisition Cost (CAC) for our mobile app
  customer-acquisition-costapp-store-optimizationdigital-marketerdata-analystmarketing-teamdata-analytics-team
• OKRs to improve team responsiveness
  customer-successsupport
• OKRs to accelerate user growth for SaaS product
  user-growthmonthly-recurring-revenueproduct-managermarketing-managerproduct-development-teammarketing-team
• OKRs to enhance employee dedication via communication optimization
  communication-optimizationemployee-dedicationinternal-communications-manageremployee-engagement-managerinternal-communications-teamemployee-engagement-team

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

• To learn: Complete 2024 OKR cheat sheet
• Blog posts: ODT Blog
• Success metrics: KPIs examples