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4 OKR examples for Quality Assurance Department

What are Quality Assurance Department OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

How you write your OKRs can make a huge difference on the impact that your team will have at the end of the quarter. But, it's not always easy to write a quarterly plan that focuses on outcomes instead of projects.

We have curated a selection of OKR examples specifically for Quality Assurance Department to assist you. Feel free to explore the templates below for inspiration in setting your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Quality Assurance Department OKRs with AI

Using Tability AI to draft complete strategies in seconds

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here.

You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.

See it in action in the video below 👇

Using the AI generator, you can:

  • Chat with an AI to draft your goals
  • Ask questions or provide feedback to refine the OKRs
  • Import the suggestion in an editor designed for goal setting
  • Switch back to a goal-tracking view in 1-click

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Using the free OKR generator to get a quick template

If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.

Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.

Our Quality Assurance Department OKRs examples

You'll find below a list of Objectives and Key Results templates for Quality Assurance Department. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

1OKRs to boost CSAT, CES, and NPS scores via chat channel

  • ObjectiveBoost CSAT, CES, and NPS scores via chat channel
  • KRIncrease CSAT score by 15% through improving chat-response efficiency
  • TaskRegularly analyze chat data to identify bottlenecks
  • TaskTrain customer service reps for faster issue resolution
  • TaskImplement a chatbot for instant, accurate responses to common queries
  • KRAchieve a 20% rise in NPS score by refining chat support quality
  • TaskRegularly review and update chat scripts for clarity
  • TaskImplement chat support training on customer service skills
  • TaskIntroduce a quality assurance process for chat interactions
  • KRDecrease CES by 10% by enhancing chat interface usability
  • TaskSimplify chat interface design for seamless navigation
  • TaskImprove response speed within the chat interface
  • TaskProvide clear instructions and tooltips on chat features
Tability

2OKRs to implement controls within the quality department

  • ObjectiveImplement controls within the quality department
  • KRDevelop and document quality control procedures by 30% end of next quarter
  • TaskImplement and revise procedures until 30% improvement is achieved
  • TaskResearch current industry best practices for quality control procedures
  • TaskCreate draft of quality control procedures document
  • KRAchieve a 10% reduction in quality defects because of new control measures
  • TaskRegularly monitor and assess product quality
  • TaskImplement stringent and comprehensive quality control measures
  • TaskTrain employees on the improved control measures
  • KRTrain 75% of department staff on the newly implemented control measures
  • TaskIdentify the staff members requiring training
  • TaskSchedule training sessions for identified staff
  • TaskMonitor and record training progress

3OKRs to streamline the process for completing monthly billing in a timely manner

  • ObjectiveStreamline the process for completing monthly billing in a timely manner
  • KRDecrease billing errors by 15% through stringent quality checks
  • TaskImplement regular quality checks across all billing processes
  • TaskTrain staff in accurate billing and error prevention
  • TaskDevelop stringent auditing procedures for billing accuracy
  • KRIncrease billing speed by 20% via updated software by end of quarter
  • TaskImplement chosen software and train staff
  • TaskResearch and identify potential software upgrades
  • TaskMonitor and adjust for efficiency
  • KRMaintain a 100% compliance rate for billing completion by the 3rd week
  • TaskPunctually submit finalized invoices each week
  • TaskReview all pending invoices weekly
  • TaskAssess and improve billing process continuously

4OKRs to boost customer loyalty and satisfaction in finance department

  • ObjectiveBoost customer loyalty and satisfaction in finance department
  • KRImprove retention of high-value customers by 10%
  • TaskDevelop loyalty programs offering exclusive benefits to high-value customers
  • TaskProvide regular personalized communication and top-tier customer service
  • TaskImplement feedback sessions to understand and address their specific needs
  • KRIncrease our customer satisfaction survey results by 20%
  • TaskEnhance customer service training for better client interaction
  • TaskIntroduce loyalty programs or customer rewards
  • TaskImplement customer feedback for improved product/service quality
  • KRDecrease customer complaint cases by 15%
  • TaskImplement improved product/service quality checks
  • TaskIntroduce more effective communication systems for customers
  • TaskDevelop customer complaint response training for staff

Quality Assurance Department OKR best practices

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tip #2: Commit to weekly OKR check-ins

Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.

Being able to see trends for your key results will also keep yourself honest.

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to track your Quality Assurance Department OKRs

Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

We recommend using a spreadsheet for your first OKRs cycle. You'll need to get familiar with the scoring and tracking first. Then, you can scale your OKRs process by using a proper OKR-tracking tool for it.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Quality Assurance Department OKR templates

We have more templates to help you draft your team goals and OKRs.