OKR template to increase client satisfaction and loyalty

public-lib · Published about 1 month ago

This OKR aims to increase client satisfaction and loyalty with specific strategies. Firstly, a client retention rate increase of 15% is targeted through initiatives like implementing a client feedback resolution system, increasing contact frequency, and developing a loyalty rewards program.

The second objective focuses on customer satisfaction, aiming for an average rating of 90% or above. This is to be achieved through staff training in customer service excellence, prompt feedback-driven improvements, and regular customer satisfaction survey administration.

Thirdly, a reduction in client complaints is sought, by at least 30% compared to the previous period. Rigorous quality control checks are to be implemented, with regular customer feedback gathered and analyzed. Also, comprehensive staff training on customer service is to be carried out.

This OKR is centered on improving customer service quality while increasing client satisfaction and loyalty, to ultimately benefit both the company and its clients through mutually beneficial partnerships established on trust, quality, and excellence.
  • ObjectiveIncrease client satisfaction and loyalty
  • Key ResultImprove client retention rate by 15%
  • TaskImplement a client feedback and resolution system
  • TaskIncrease the frequency of client contact
  • TaskDevelop a loyalty rewards program
  • Key ResultAchieve an average customer satisfaction rating of 90% or above
  • TaskTrain employees in customer service excellence
  • TaskImplement feedback-driven improvements promptly
  • TaskConduct consistent customer satisfaction surveys
  • Key ResultReduce client complaints by at least 30% compared to previous period
  • TaskImplement more rigorous quality control checks on all services
  • TaskRegularly gather and analyze customer feedback
  • TaskConduct comprehensive staff training on customer service
Try in Tability

Related OKRs examples

Create more examples in our app

You can use Tability to create OKRs with AI – and keep yourself accountable 👀

Tability is a unique goal-tracking platform built to save hours at work and help teams stay on top of their goals.

Signup1 Create your workspace
Signup2 Build plans in seconds with AI
Signup3Track your progress