15 customisable OKR examples for Delivery Team
What are Delivery Team OKRs?
The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.
Crafting effective OKRs can be challenging, particularly for beginners. Emphasizing outcomes rather than projects should be the core of your planning.
We have a collection of OKRs examples for Delivery Team to give you some inspiration. You can use any of the templates below as a starting point for your OKRs.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Delivery Team OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable Delivery Team OKRs examples
You will find in the next section many different Delivery Team Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).
Hope you'll find this helpful!
1. OKRs to enhance maturity and adoption of lean/scaled Agile delivery practices
Enhance maturity and adoption of lean/scaled Agile delivery practices
Confirm 85% staff satisfaction with the transition to Agile practices via survey
Analyze the received feedback for satisfaction rate- Develop a clear and concise survey measuring Agile practice satisfaction
- Distribute the survey to all staff members
- Achieve 25% productivity increase through lean/Agile methodologies implementation
- Identify areas for process optimization using lean/Agile methodologies
- Monitor and adjust strategies for continuous productivity improvement
- Implement selected lean/Agile practices in those identified areas
- Implement lean/scaled Agile training for 90% of delivery team members
- Track team members’ progress post-training
- Schedule training for 90% of the team members
- Identify appropriate Agile training program for delivery team
2. OKRs to enhance quality assurance in delivery processes
- Enhance quality assurance in delivery processes
- Achieve 98% customer satisfaction rate in delivery related services
- Implement stringent quality control in all delivery processes
- Actively seek and promptly address customer feedback
- Enhance customer service training for delivery personnel
- Reduce delivery error rate by 25%
- Regularly review and optimize delivery routes
- Implement comprehensive training for all delivery personnel
- Invest in improved delivery tracking software
- Implement a new quality control tool with 100% team adoption
- Train all team members on the new quality control tool
- Research and select a quality control tool suitable for team needs
- Monitor usage to ensure 100% adoption and address any issues
3. OKRs to improve customers' delivery experience significantly
- Improve customers' delivery experience significantly
- Increase successful first-attempt deliveries by 30%
- Enhance communication with customers about delivery schedules
- Implement rigorous training for delivery personnel
- Improve delivery routing through advanced logistics software
- Reduce average delivery time by 20%
- Train drivers on efficient package handling
- Implement advanced route optimization software
- Upgrade delivery fleet for speed and efficiency
- Achieve a client satisfaction rating of 90% for delivery service
- Implement a reliable, fast, and safe delivery service
- Provide professional and friendly interactions with our clients
- Regularly solicit and incorporate client feedback for improvements
4. OKRs to successfully adapt and contribute to the new team and project
- Successfully adapt and contribute to the new team and project
- Establish effective rapport with 100% of the team members within the first month
- Facilitate team bonding activities or events
- Regularly communicate and provide feedback to the team
- Schedule one-on-one introductory meetings with each team member
- Fully understand project scope and deliver 3 actionable insights by end of month two
- Brainstorm and identify key areas for essential insights
- Develop and finalize three actionable insights based on analysis
- Review and dissect all project scope details meticulously
- Successfully deliver assigned tasks with at least 90% punctuality over the quarter
- Utilize a planner or digital tool for schedule management
- Regularly review and adjust task timelines as needed
- Prioritize tasks according to deadlines and important
5. OKRs to enhance IT operations and service delivery
- Enhance IT operations and service delivery
- Decrease ticket resolution time by 15% by improving processes and training
- Develop comprehensive procedure training for staff
- Implement and monitor changes to track improvements
- Analyze current ticket resolution processes for inefficiencies
- Implement new software to optimize operations resulting in 20% increase in productivity
- Select appropriate productivity software
- Implement software and train staff
- Identify areas of operations needing optimization
- Increase client satisfaction scores for service delivery by 10% through refined communication
- Train staff on effective and empathetic client communication
- Set up periodic consumer surveys for feedback collection
- Implement a system for regular client communication updates
6. OKRs to successful transition from Service Delivery Manager to Product Manager
- Successful transition from Service Delivery Manager to Product Manager
- Develop and present a new product idea or actionable improvement to the team
- Conduct thorough market research and analyze potential customer needs
- Prepare and deliver a persuasive presentation to the team
- Develop a comprehensive product concept or improvement proposal
- Gain foundational knowledge completing a Product Management certification by quarter-end
- Schedule study sessions to complete coursework
- Enroll in chosen Product Management course
- Research suitable Product Management certification programs
- Shadow experienced product managers and attend at least 20 hours of PM meetings
- Schedule time blocks to observe PM meetings
- Attend minimum 20 hours of PM meetings
- Identify experienced product managers to shadow
7. OKRs to streamline high-quality project delivery at Goalkeep
- Streamline high-quality project delivery at Goalkeep
- Achieve 80% client satisfaction rate indicating smoother project delivery
- Conduct regular training focusing on client satisfaction
- Implement client feedback loops to strengthen project delivery
- Enhance communication for better client relations
- Train 100% of project team members on quality assurance best practices
- Monitor team members' progress and completion of training
- Identify a quality assurance training program or course
- Schedule training sessions for all team members
- Implement a standardized project management framework to reduce process inconsistencies by 30%
- Research and adopt a proven project management framework
- Identify current project management process inconsistencies
- Train staff on the new project management framework
8. OKRs to enhance client relationships through memorable Christmas gifts
- Enhance client relationships through memorable Christmas gifts
- Choose unique, personalized gifts for top 50 clients by analyzing preferences and interests
- Identify top 50 clients and their specific preferences or interests
- Purchase and deliver selected gifts to each client
- Research unique, personalized gift options related to these interests
- Achieve at least 85% on-time delivery for all client gifts
- Monitor and optimize delivery routes
- Train staff for efficient gift processing
- Implement an advanced order scheduling system
- Increase client satisfaction by 10% post gift-receiving using response tracking surveys
- Distribute survey to clients after gift delivery
- Develop a post-gift receiving satisfaction survey
- Analyze survey responses to identify improvements
9. OKRs to reduce delivery service expenses
- Reduce delivery service expenses
- Lower staff overtime costs by 15% by improving shift scheduling
- Conduct periodic reviews to identify scheduling inefficiencies or issues
- Train managers on workload distribution and staff utilization techniques
- Implement a digital shift scheduling system for efficient workforce management
- Implement an efficient parcel tracking system to reduce lost package costs by 5%
- Train staff on new system usage
- Research and adopt an advanced tracking solution
- Identify current weaknesses in existing parcel tracking system
- Decrease fuel expenditure by 10% through optimizing delivery routes
- Train drivers on fuel-efficient driving techniques
- Implement GPS-based routing software for efficient trip planning
- Regularly maintain delivery vehicles for optimal performance
10. OKRs to enhance efficiency and productivity in development within the team
- Enhance efficiency and productivity in development within the team
- Improve problem-solving capabilities by 40% in resolving coding issues
- Seek mentorship from senior coders for guidance
- Practice resolving issues with more complex code
- Enroll in advanced coding and problem-solving workshops
- Deliver four high-quality projects within agreed upon timelines and standards
- Maintain continual progress monitoring for quality assurance
- Establish clear timelines and standards for each project
- Implement effective communication amongst project team members
- Increase engagement and participation in weekly team development reviews by 100%
- Send reminder notifications prior to weekly development review meetings
- Incentivize active participation with rewards recognizing valuable input
- Ensure agenda topics are relevant and engaging for all team members
11. OKRs to enhance service delivery through innovation and benchmarking
- Enhance service delivery through innovation and benchmarking
- Create and implement 2 innovative solutions to transform existing services
- Develop prototypes of the 2 selected solutions
- Implement and test these innovative solutions in live services
- Brainstorm new, innovative ways to enhance current services
- Benchmark against 5 industry leaders to identify and implement best practices
- Analyze their best practices and methodologies
- Identify top 5 industry leaders for benchmark comparison
- Incorporate identified best practices into our operations
- Increase service delivery efficiency by 30% using new technological advancements
- Investigate latest technology advancements in service delivery
- Monitor and evaluate tech system effectiveness regularly
- Implement new tech systems to streamline service processes
12. OKRs to enhance delivery excellence through supporting responsible projects
- Enhance delivery excellence through supporting responsible projects
- Measure delivery performance improvements accurately
- Establish key performance indicators for delivery efficiency
- Implement a data tracking system for deliveries
- Analyze performance metrics regularly and objectively
- Increase system uptake by 20%
- Implement an effective marketing and promotion strategy
- Provide comprehensive user training and support
- Improve user interface for enhanced system accessibility
- Engage with project managers for successful implementation
- Schedule regular progress meetings with project managers
- Collaborate on problem-solving for project challenges
- Provide clear, constructive feedback for ongoing projects
13. OKRs to enhance technical solution delivery for customer projects
- Enhance technical solution delivery for customer projects
- Reduce solution rollout errors by 25% by revamping testing processes
- Train staff on new testing processes
- Identify common errors in current solution rollout
- Develop improved, thorough testing protocols
- Increase project delivery efficiency by 30% using new architecture strategies
- Train team members on using new strategies for project delivery
- Implement new architecture strategies across all project divisions
- Monitor and adjust strategies to ensure 30% efficiency increase
- Improve customer satisfaction scores by 15% through improved solution implementation
- Incorporate customer feedback into solution improvement processes
- Monitor and adjust solutions regularly for continuous improvement
- Train team to effectively implement solutions with customer-focused approach
14. OKRs to enhance customer-centric approach in service delivery
- Enhance customer-centric approach in service delivery
- Implement at least 3 customer feedback suggestions into operations
- Implement changes into daily operations
- Identify useful suggestions from customer feedback
- Develop a plan to incorporate these suggestions
- Decrease service complaint cases by 15%
- Implement intensive training on customer handling for service staff
- Monitor and evaluate all service processes regularly
- Introduce comprehensive quality control measures
- Increase customer satisfaction scores by 20%
- Provide thorough product training for customer support team
- Establish a more efficient issue resolution process
- Implement regular customer feedback surveys
15. OKRs to boost overall delivery speed by 10%
- Boost overall delivery speed by 10%
- Reduce package handling time by 15% to increase efficiency
- Implement automated systems for package sorting
- Streamline packaging process by reducing unnecessary steps
- Train staff on faster, more efficient packaging methods
- Train delivery teams on time management skills to accelerate dispatch speed by 20%
- Monitor and assess performance post-training for improvements
- Organize interactive time management seminars for delivery teams
- Implement training on efficient routing and scheduling strategies
- Upgrade logistics software to enhance route planning by the end of the period
- Secure budget approval for software upgrade
- Implement and test the upgrade
- Identify current logistic software's upgrade requirements
Delivery Team OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tability's audit dashboard will highlight opportunities to improve OKRsTip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tability's check-ins will save you hours and increase transparencyTip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Delivery Team OKRs in a strategy map
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
Tability's Strategy Map makes it easy to see all your org's OKRsIf you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Delivery Team OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to implement an effective product science mentoring program
- OKRs to enhance proactive investigation through expanded log analysis
- OKRs to achieve all A's and B's, focusing on English
- OKRs to enhance proficiency and knowledge through ongoing professional development
- OKRs to enhance effective communication through counseling
- OKRs to enhance the quality of project rules
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.