8 OKR examples for Service Delivery Manager

What are Service Delivery Manager OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.

We understand that setting OKRs can be challenging, so we have prepared a set of examples tailored for Service Delivery Manager. Take a peek at the templates below to find inspiration and kickstart your goal-setting process.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Service Delivery Manager OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Feel free to explore our tools:

Our Service Delivery Manager OKRs examples

You'll find below a list of Objectives and Key Results templates for Service Delivery Manager. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

OKRs to enhance customer advocacy throughout our service processes

  • ObjectiveEnhance customer advocacy throughout our service processes
  • Key ResultReduce customer complaints by 30% through improved service delivery
  • TaskEstablish a proactive feedback system for customers
  • TaskImplement ongoing customer service training for all staff
  • TaskRegularly review and update service delivery protocols
  • Key ResultIncrease Net Promoter Score (NPS) by 25% initiating customer-first policies
  • TaskOffer consistent, high-quality customer support and after-sales service
  • TaskTrain staff on proactive customer experience strategies and techniques
  • TaskImplement customer feedback mechanisms for improved service provision
  • Key ResultIncrease customer retention rate by 20% with personalized follow-ups
  • TaskTrain staff in personalised customer service techniques
  • TaskImplement customer tracking software for personalized follow-up
  • TaskCreate an effective customer feedback system

OKRs to improve customers' delivery experience significantly

  • ObjectiveImprove customers' delivery experience significantly
  • Key ResultIncrease successful first-attempt deliveries by 30%
  • TaskEnhance communication with customers about delivery schedules
  • TaskImplement rigorous training for delivery personnel
  • TaskImprove delivery routing through advanced logistics software
  • Key ResultReduce average delivery time by 20%
  • TaskTrain drivers on efficient package handling
  • TaskImplement advanced route optimization software
  • TaskUpgrade delivery fleet for speed and efficiency
  • Key ResultAchieve a client satisfaction rating of 90% for delivery service
  • TaskImplement a reliable, fast, and safe delivery service
  • TaskProvide professional and friendly interactions with our clients
  • TaskRegularly solicit and incorporate client feedback for improvements

OKRs to enhance the efficiency and effectiveness of legal service delivery

  • ObjectiveEnhance the efficiency and effectiveness of legal service delivery
  • Key ResultIncrease client satisfaction rating to 95%
  • TaskMonitor feedback and swiftly address client complaints
  • TaskConduct regular surveys to understand client needs and expectations
  • TaskImplement training programs to enhance customer service skills
  • Key ResultReduce average case handling time by 20%
  • TaskRegularly review and optimize case handling strategies
  • TaskStreamline case-related processes and resources
  • TaskImplement efficient case-handling training for all staff
  • Key ResultComplete 100% of legal documents without any errors
  • TaskUpdate and correct any errors found immediately
  • TaskReview all legal documents thoroughly for accuracy
  • TaskObtain professional legal counsel for document verification

OKRs to improve our delivery of results to clients

  • ObjectiveImprove our delivery of results to clients
  • Key ResultIncrease customer satisfaction rate by 20% through improved result delivery
  • TaskAnalyze feedback to identify areas needing improvement
  • TaskImplement result-oriented training for customer service
  • TaskRegularly monitor and adjust delivery processes
  • Key ResultComplete 95% of projects on time without any delay
  • TaskRegularly review progress towards project deadlines
  • TaskPrioritize jobs based on deadline and complexity
  • TaskImplement efficient project management tools
  • Key ResultReduce error rates in result delivery by 15%
  • TaskImplement comprehensive quality checking procedures
  • TaskConduct regular audits to identify problematic areas
  • TaskProvide additional training to delivery team

OKRs to enhance the efficiency and reliability of IT services

  • ObjectiveEnhance the efficiency and reliability of IT services
  • Key ResultDecrease system downtime by 20%
  • TaskImplement regular preventive maintenance on all system components
  • TaskEstablish robust disaster recovery and backup plans
  • TaskUpgrade outdated hardware and software components
  • Key ResultImplement proactive maintenance on 95% of servers
  • TaskAssign a maintenance team to apply the protocol to identified servers
  • TaskIdentify all servers needing proactive maintenance
  • TaskDevelop and document a proactive maintenance protocol
  • Key ResultIncrease customer satisfaction scores by 15% via improved service delivery
  • TaskTrain staff in advanced customer service techniques
  • TaskImplement a robust customer feedback system
  • TaskStreamline service delivery for efficiency

OKRs to enhance IT service delivery with 30% faster response time

  • ObjectiveImprove IT service delivery response time
  • Key ResultImplement automation to decrease time spent on common IT tasks by 50%
  • TaskIdentify common IT tasks that can be automated
  • TaskResearch and select appropriate automation tools/software
  • TaskDevelop and test automation scripts for identified IT tasks
  • TaskImplement automation and monitor progress for effectiveness
  • Key ResultReduce average response time to IT tickets by 30%
  • TaskImplement automated ticket routing based on issue type and urgency level
  • TaskProvide ongoing training for IT staff on efficient ticket resolution strategies
  • TaskRegularly review and optimize ticket resolution processes based on performance metrics
  • TaskEstablish a priority system based on business impact
  • Key ResultTrain IT staff on new tools and processes to improve efficiency by 20%
  • Key ResultIncrease the percentage of resolved tickets within SLA by 25%
  • TaskImprove ticket routing and escalation procedures
  • TaskIncrease training and support for agents
  • TaskReview and update SLA benchmarks regularly
  • TaskStreamline communication channels with customers

OKRs to improve delivery efficiency using our in-house tool

  • ObjectiveImprove delivery efficiency using our in-house tool
  • Key ResultReduce the average order delivery time by 20%
  • TaskIncrease efficiency in the inventory management system
  • TaskStreamline the order processing workflow
  • TaskEstablish faster shipping partnerships
  • Key ResultDecrease delivery related customer complaints by 30%
  • TaskImplement stricter quality control measures for packing
  • TaskTrain staff in effective customer service
  • TaskImprove delivery speed through optimized routes
  • Key ResultIncrease overall customer satisfaction rating to 90%
  • TaskEnhance customer service training for employees
  • TaskImprove product/service based on feedback
  • TaskImplement regular customer satisfaction surveys

OKRs to improve relationships and delivery results with internet customers and project managers

  • ObjectiveImprove relationships and delivery results with internet customers and project managers
  • Key ResultIncrease customer satisfaction ratings by 25% through improved communication protocols and response times
  • TaskDevelop and enforce a timely customer response protocol
  • TaskImplement team training on effective communication and customer interaction
  • TaskRegularly review and adjust communication strategies based on customer feedback
  • Key ResultBoost customer retention rates by 15% through improved project management and after-sales follow-ups
  • TaskTrack and analyze customer retention metrics regularly
  • TaskDevelop an effective after-sales follow-up system
  • TaskImplement meticulous project management strategies for customer satisfaction
  • Key ResultSuccessfully complete 100% of projects within promised deadlines and budgets
  • TaskStreamline processes and eliminate unnecessary tasks
  • TaskPrioritize tasks based on urgency and available resources
  • TaskRegularly review and update budget and timeline

Best practices for managing your Service Delivery Manager OKRs

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability Insights DashboardTability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to the weekly check-ins

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.

Being able to see trends for your key results will also keep yourself honest.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

Best way to track your Service Delivery Manager OKRs

OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Service Delivery Manager OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

Create more examples in our app

You can use Tability to create OKRs with AI – and keep yourself accountable 👀

Tability is a unique goal-tracking platform built to save hours at work and help teams stay on top of their goals.

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