Table of content

11 OKR examples for Process Optimization

What are Process Optimization OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.

We've tailored a list of OKRs examples for Process Optimization to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Our Process Optimization OKRs examples

You'll find below a list of Objectives and Key Results templates for Process Optimization. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

OKRs to enhance chargeback recovery process efficiency

  • ObjectiveEnhance chargeback recovery process efficiency
  • Key ResultReduce chargeback cases by 20% through advanced fraudulent activity detection
  • TaskRegularly update fraud identification patterns
  • TaskImplement advanced fraud detection software system
  • TaskTrain staff on new fraud detection tactics
  • Key ResultReduce processing time by 15% by optimizing internal workflows and procedures
  • TaskEvaluate the impact of the optimizations
  • TaskIdentify bottlenecks in current workflows and procedures
  • TaskImplement solutions to optimize identified inefficiencies
  • Key ResultIncrease successful recovery rate by 30% employing new tracking methodologies
  • TaskAssess and adjust strategies based on initial recovery results
  • TaskTrain staff on utilizing new tracing techniques effectively
  • TaskImplement new tracking methodologies in the recovery process

OKRs to achieve substantial operational cost reduction

  • ObjectiveAchieve substantial operational cost reduction
  • Key ResultImplement automation in 3 high-cost operational activities to improve efficiency
  • TaskImplement and monitor the automation processes
  • TaskDesign suitable automation strategies for each operation
  • TaskIdentify 3 high-cost operations prone to automation
  • Key ResultReduce operational expenses by 15% through process optimization and waste reduction
  • TaskIdentify and eliminate inefficient operational processes
  • TaskTrain staff on optimized workflow processes
  • TaskImplement waste reduction measures across all departments
  • Key ResultReduce third-party vendor costs by renegotiating contracts and exploring alternative suppliers
  • TaskResearch and evaluate alternative suppliers
  • TaskDevelop and implement cost-effective contracts with new vendors
  • TaskInitiate negotiations for current vendor contracts

OKRs to streamline implementation process for customers

  • ObjectiveStreamline implementation process for customers
  • Key ResultReduce average implementation time to 90 days or less
  • TaskProvide additional training and resources to project teams to enhance efficiency
  • TaskStreamline project documentation and approval processes for faster sign-offs
  • TaskIdentify and address common bottlenecks in the implementation process to eliminate delays
  • TaskImplement regular review meetings and progress tracking to ensure timely completion
  • Key ResultAchieve a customer satisfaction rating of at least 95% post-implementation
  • TaskProvide comprehensive training and support to ensure customers fully understand and utilize the implemented solution
  • TaskContinuously monitor and evaluate customer satisfaction metrics to identify trends and implement necessary actions
  • TaskImprove communication channels with customers to address any concerns or issues promptly
  • TaskConduct regular customer satisfaction surveys to gather feedback and identify areas for improvement
  • Key ResultIncrease team productivity by 20% through process optimization
  • TaskConduct a thorough analysis of current processes to identify areas for improvement
  • TaskImplement automation tools and technologies to streamline repetitive tasks
  • TaskProvide regular training and support to team members to enhance their skills and efficiency
  • TaskStreamline workflows and eliminate unnecessary steps or duplication of effort
  • Key ResultDecrease the number of customer escalations related to implementation issues by 50%
  • TaskImplement a robust quality assurance process for all implementation projects
  • TaskDevelop a comprehensive training program for implementation team
  • TaskEnhance communication channels between implementation team and customers
  • TaskConduct regular customer feedback surveys to identify and address implementation issues proactively

OKRs to streamline and optimize global hiring processes

  • ObjectiveStreamline and optimize global hiring processes
  • Key ResultIncrease quality of candidates pool by 40% using new sourcing strategies
  • TaskUtilize social media platforms for job position advertising
  • TaskPartner with reputable recruitment agencies for quality sourcing
  • TaskImplement thorough pre-screening processes for potential candidates
  • Key ResultReduce average hiring process time from vacancy to offer by 30%
  • TaskImplement pre-screening tests and assessments
  • TaskImprove coordination among hiring team members
  • TaskStreamline the interview process by using automation tools
  • Key ResultBoost acceptance rate of job offers by 20% with competitive compensation packages
  • TaskDevelop superior, attractive compensation policies
  • TaskMarket competitive benefits to potential hires
  • TaskResearch industry standards for compensation packages

OKRs to increase cost management efficiency for people and operations

  • ObjectiveIncrease cost management efficiency for people and operations
  • Key ResultImplement cost tracking system to monitor and analyze spend across departments
  • TaskTrain department heads in cost tracking system usage
  • TaskLaunch system and begin monitoring departmental expenses
  • TaskSelect cost tracking software suitable for our business needs
  • Key ResultTrain managers on cost management best practices to mitigate overspending
  • TaskFollow-up on training effectiveness and changes
  • TaskIdentify experts to guide practice implementation
  • TaskArrange cost management training seminars for managers
  • Key ResultReduce operational costs by 10% through process optimization and automation
  • TaskConduct a thorough assessment of current operational processes
  • TaskImplement process optimization and automation strategies
  • TaskIdentify inefficiencies and areas for automation

OKRs to reduce customer churn by 5%

  • ObjectiveReduce customer churn by 5%
  • Key ResultIncrease customer retention rate by 2% through enhanced engagement strategies
  • TaskCreate a loyalty program to reward and incentivize customer loyalty
  • TaskEnhance customer support channels by implementing live chat and reducing response times
  • TaskConduct regular customer surveys to gather feedback and identify areas for improvement
  • TaskImplement personalized email marketing campaigns to provide tailored content and offers
  • Key ResultImprove customer satisfaction score by 10 points through personalized support and proactive communication
  • TaskConduct regular customer surveys to gain insights and address concerns promptly
  • TaskDevelop a communication plan to proactively update customers about product developments
  • TaskAssign dedicated customer support representatives to provide personalized assistance
  • TaskImplement a CRM system to track and analyze customer data accurately
  • Key ResultIncrease the number of customers actively using premium features by 15% through targeted promotions
  • TaskMonitor customer engagement and analyze the results to continuously improve targeted promotions
  • TaskAnalyze customer data to identify preferences for targeted promotions
  • TaskImplement A/B testing to optimize the effectiveness of targeted promotions
  • TaskCreate personalized and compelling promotional campaigns to showcase the value of premium features
  • Key ResultDecrease the average time to resolve customer issues by 20% through process optimization
  • TaskRegularly track and evaluate customer issue resolution metrics to identify areas for further process optimization
  • TaskImplement automation tools to streamline and expedite customer issue resolution workflow
  • TaskAnalyze current customer issue resolution process to identify inefficiencies and bottlenecks
  • TaskTrain customer support team members on efficient problem-solving techniques and effective communication skills

OKRs to streamline staff operations with requisite tools and support

  • ObjectiveStreamline staff operations with requisite tools and support
  • Key ResultReduce process-related queries by 40% through enhanced support mechanisms
  • TaskTrain support staff to answer potential process-related queries
  • TaskDevelop comprehensive user manuals for all recurring processes
  • TaskImplement intuitive software to simplify operational procedures
  • Key ResultShorten average process completion time by 30% via improved workflows
  • TaskAnalyze current workflows to identify inefficiencies
  • TaskTrain staff on new, more efficient workflows
  • TaskImplement changes to streamline and optimize processes
  • Key ResultIncrease team productivity by 25% by implementing appropriate tech tools
  • TaskRegularly assess and improve tech-tool effectiveness
  • TaskProvide tech tool training for employees
  • TaskResearch and invest in productivity-enhancing software

OKRs to enhance capital utilization efficiency of auto-parts trading company

  • ObjectiveEnhance capital utilization efficiency of auto-parts trading company
  • Key ResultIncrease return on invested capital by 15%
  • TaskReview and optimize current investment portfolio
  • TaskRedirect funds to high return investments
  • TaskEngage skilled financial advisor to reassess strategies
  • Key ResultBoost revenue growth by 20% by leveraging existing capital
  • TaskInvest funds into market research for product improvement
  • TaskUpgrade technology to improve operational efficiency
  • TaskRedistribute capital towards more profitable business divisions
  • Key ResultReduce capital waste by 10% through process optimization
  • TaskReview all processes to identify areas of excessive spending
  • TaskTrain staff on optimized procedures to minimize waste
  • TaskImplement efficiency measures within identified wasteful processes

OKRs to enhance operational efficiency through optimal resource utilization

  • ObjectiveEnhance operational efficiency through optimal resource utilization
  • Key ResultIncrease employee productivity by 25% through advanced training programs
  • TaskMonitor and evaluate the impact of training on employees' productivity
  • TaskImplement regular training sessions for all employees
  • TaskDevelop comprehensive advanced training programs relevant to employees' work
  • Key ResultAchieve 20% reduction in operational costs through process optimization
  • TaskDevelop and implement enhanced process optimization strategies
  • TaskIdentify inefficiencies in existing operational processes
  • TaskRegularly monitor, evaluate and update the processes
  • Key ResultReduce resource wastage by 15% by improving inventory management
  • TaskTrain staff on efficient inventory management practices
  • TaskImplement a real-time inventory tracking system
  • TaskRegularly analyze and adjust inventory levels

OKRs to validate AI's fit for automating HR processes

  • ObjectiveValidate AI's fit for automating HR processes
  • Key ResultConduct 20 stakeholder interviews to identify current HR process challenges
  • TaskPrepare an interview guideline highlighting HR process issues
  • TaskIdentify and list 20 key stakeholders for interviews
  • TaskConduct the 20 stakeholder interviews
  • Key ResultCollect and analyze feedback from 100 potential end-users to gauge AI solution acceptance
  • TaskAnalyze the collected feedback for user acceptability trends
  • TaskDraft and distribute a user feedback survey on the AI solution
  • TaskGather received feedback from the 100 potential end-users
  • Key ResultTest AI solution on 5 HR tasks, and achieve 80% efficiency improvement
  • TaskIdentify and select 5 HR tasks for AI implementation
  • TaskImplement AI solution on selected tasks
  • TaskEvaluate and record efficiency improvement

OKRs to optimize onboarding process for call center recruits

  • ObjectiveOptimize onboarding process for call center recruits
  • Key ResultReduce new hire training period by 15%
  • TaskDevelop concise, effective training materials
  • TaskStreamline onboarding with a mentorship program
  • TaskImplement intensive, job-specific training sessions
  • Key ResultEnsure 100% of new hires complete a capsule project within the first week
  • TaskProvide necessary resources and support to new hires
  • TaskCreate a tracking system to monitor project completion
  • TaskDevelop and distribute a standard capsule project for all new hires
  • Key ResultAchieve 95% new hire satisfaction with the onboarding process
  • TaskConduct satisfaction surveys post-onboarding
  • TaskImplement a comprehensive onboarding program
  • TaskAddress feedback to improve the process

Best practices for managing your Process Optimization OKRs

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability Insights DashboardTability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to the weekly check-ins

Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.

Being able to see trends for your key results will also keep yourself honest.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples below). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

Building your own Process Optimization OKRs with AI

While we have some examples below, it's likely that you'll have specific scenarios that aren't covered here. There are 2 options available to you.

Best way to track your Process Optimization OKRs

The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Process Optimization OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.