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OKR template to enhance IT operations and service delivery

public-lib · Published 26 days ago

The OKR aims to augment IT operations and service delivery, primarily focusing on reducing ticket resolution time by 15% through improved procedures and training for staff. This involves developing comprehensive procedural training, monitoring changes to track improvements, and analyzing the existing ticket resolution procedures to identify inefficiencies.

The second objective involves the implementation of new software in an effort to boost productivity by 20%. To achieve this, appropriate productivity software is selected, followed by staff training on the same and identifying operational areas that require optimization.

The final goal seeks to enhance client satisfaction scores for service delivery by 10%, with an emphasis on refined communication. This will be realized through training staff on effective and empathetic client communication, setting up consumer surveys for feedback collection, and implementing a system for regular client communication updates.

Overall, this OKR focuses on improving efficiency, productivity, and the quality of service in the IT operations sector, meeting customer satisfaction goals through improved internal processes and effective communication.
  • ObjectiveObjectiveEnhance IT operations and service delivery
  • Key ResultKRDecrease ticket resolution time by 15% by improving processes and training
  • TaskDevelop comprehensive procedure training for staff
  • TaskImplement and monitor changes to track improvements
  • TaskAnalyze current ticket resolution processes for inefficiencies
  • Key ResultKRImplement new software to optimize operations resulting in 20% increase in productivity
  • TaskSelect appropriate productivity software
  • TaskImplement software and train staff
  • TaskIdentify areas of operations needing optimization
  • Key ResultKRIncrease client satisfaction scores for service delivery by 10% through refined communication
  • TaskTrain staff on effective and empathetic client communication
  • TaskSet up periodic consumer surveys for feedback collection
  • TaskImplement a system for regular client communication updates
Use in Tability

How to edit and track OKRs with Tability

You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.

Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.

With Tability you can:

  • Use AI to draft a complete set of OKRs in seconds
  • Connect your OKRs and team goals to your project
  • Automate reporting with integrations and built-in dashboard

Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.

The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.

Step 1. Sign up for a free Tability account

Go tohttps://tability.app/signup and create your account (it's free!)

Step 2. Create a plan

Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.

Tability Import Options

Step 3. Use the magic importer

Click on Use magic import to open up the Magic Import modal.

Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.

Copy from the template

Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!

Importing from text

Now, just click on Import from text and let the magic happen.

Tability editor with imported content

Once your example is in the plan editor, you will be able to:

  • Edit the objectives, key results, and tasks
  • Click on the target 0 → 100% to set better target
  • Use the tips and the AI to refine your goals

Step 4. Publish your plan

Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.

Publish import

From there you will have access to all the features that will help you and your team save hours with OKR reporting.

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