14 customisable OKR examples for Incident Management
What are Incident Management OKRs?
The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for Incident Management to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Incident Management OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable Incident Management OKRs examples
You'll find below a list of Objectives and Key Results templates for Incident Management. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to improve incident management priority classification
Improve incident management priority classification
Decrease misclassification incidents by 20% through revised protocols
Implement staff training on new protocols- Review current data sorting protocols for inaccuracies
- Develop tighter, more precise classification rules
- Implement training for all staff to improve classification by 30%
- Measure improvement in classification post-training
- Organize tailored training sessions for all staff members
- Identify training needs related to classification skills
- Achieve 90% accuracy in incident priority classification by end of the period
- Monitor and adjust classification practices monthly
- Train staff on incident priority classification rules
- Develop a comprehensive incident priority classification guide
2. OKRs to enhance incident management and outage call bridge creation processes
- Enhance incident management and outage call bridge creation processes
- Launch and manage 100% of outage call bridges within 15 minutes of detection
- Develop a reliable system for immediate detection of outages
- Monitor call bridges for rapid and efficient handling
- Train staff in launching call bridges promptly
- Reduce average major incident resolution time by 15%
- Implement advanced ticketing system for quicker incident identification
- Enhance staff training on major incident resolution
- Streamline communication processes during incidents
- Improve team response rate to major incidents by 20%
- Monitor and optimize response protocols regularly
- Conduct regular emergency response training sessions
- Implement swift communication via dedicated incident response platform
3. OKRs to enhance efficiency and effectiveness of incident management
- Enhance efficiency and effectiveness of incident management
- Implement staff training for incident resolution, achieving a 90% completion rate
- Identify necessary skills for incident resolution
- Monitor and track staff completion rates
- Develop a comprehensive training module
- Increase the rate of successful incident closures by 40%
- Incorporate technology solutions for incident tracking
- Implement robust training programs for incident response teams
- Enhance incident management processes for efficiency
- Reduce incident response time by 35%
- Define standard incident response protocols
- Conduct regular response time training simulations
- Implement efficient incident management software
4. OKRs to improve quality of incident resolution by the resolver team
- Improve quality of incident resolution by the resolver team
- Reduce incident recurrence rate by 20% through enhanced problem management
- Implement thorough incident tracking and analysis procedures
- Enhance proactive incident prevention measures
- Develop and provide advanced problem-solving training
- Decrease average resolution time per incident by 25% by refining processes
- Establish strict guidelines for incident resolution
- Train staff in efficient problem-solving techniques
- Implement a proficient incident management system
- Increase first-time resolution rate by 15% by enabling advanced troubleshooting training
- Develop comprehensive advanced troubleshooting training program
- Monitor and evaluate training effectiveness regularly
- Implement mandatory training for all technicians
5. OKRs to enhance incident ticket resolution and management
- Enhance incident ticket resolution and management
- Implement a system to categorize and prioritize incidents for faster resolution
- Implement the system and train team on proper usage
- Develop a categorization and prioritization system
- Identify different categories and priority levels for incidents
- Increase first call resolution rate to 80% from the current figure
- Implement customer service training emphasizing first call resolutions
- Regularly monitor and evaluate agent performance
- Review and update relevant call scripts and procedures
- Reduce average ticket resolution time by 30%
- Set key performance indicators for resolution times
- Train staff in advanced problem-solving
- Implement a more efficient ticket prioritization system
6. OKRs to improve and Optimize Incident Response
- Improve and Optimize Incident Response
- Increase incident response speed by 30% to reduce downtime
- Implement automated incident detection software
- Train staff on efficient response protocols
- Develop a streamlined incident escalation process
- Train all team members on incident response protocols and breach simulations
- Simulate potential breach scenarios for practice
- Organize incident response protocol training for all team members
- Follow-up with tests to assess team's knowledge and readiness
- Implement at least two innovative incident management tools for better response
- Train staff on usage and implementation of tools
- Choose two tools that best suit our needs
- Research latest innovative incident management tools
7. OKRs to streamline incident response process to reduce time by 15%
- Streamline incident response process to reduce time by 15%
- Decrease resolution time by 10% through systematic problem-solving methods
- Establish a dedicated troubleshooting team
- Implement training on efficient problem-solving strategies
- Introduce problem-tracking and management software
- Implement a new incident management system improving efficiency by 10%
- Evaluate current incident management process and identify inefficiencies
- Research and select a new incident management system
- Train staff on new system's usage and procedures
- Train team on quick, effective incident identification within 5% fewer hours
- Schedule short, focused training sessions for the team
- Implement practice drills for faster comprehension
- Develop a streamlined incident identification training curriculum
8. OKRs to enhance incident resolution quality by minimizing issue recurrence
- Enhance incident resolution quality by minimizing issue recurrence
- Decrease average incident resolution time by 15%
- Streamline communication processes between teams
- Implement incident management training for all team members
- Optimize workflows via automation tools
- Increase resolver team's satisfaction score by 20%
- Provide regular training sessions to enhance skills
- Implement a rewarding system for well-performing team members
- Improve communication channels for better collaboration
- Reduce incident reoccurrence rate by 30%
- Enhance existing incident response procedures
- Implement rigorous post-incident reviews to identify causes
- Increase staff training in incident prevention strategies
9. OKRs to optimized management of Service and Admin accounts lifecycle
- Optimized management of Service and Admin accounts lifecycle
- Reduce lifecycle management related incidences by 50% in the next quarter
- Increase regular audits of lifecycle management system
- Streamline lifecycle management processes with automated tools
- Implement comprehensive incident management training for all staff
- Achieve 90% user satisfaction in managing their accounts on new automated system
- Implement changes based on client feedback surveys
- Increase system's usability via regular user-experience reviews
- Provide efficient, easily accessible help-desk support
- Implement a 100% automated process for creating accounts by the end of quarter
- Train staff on the new process
- Identify software for automating account creation
- Test and refine automated process system
10. OKRs to improve MTTR efficiency to enhance customer satisfaction
- Improve MTTR efficiency to enhance customer satisfaction
- Implement automation tools to decrease manual intervention in incident resolution by 20%
- Monitor and measure the effectiveness of automation tools in reducing manual intervention
- Determine specific incidents that can be resolved through automation
- Conduct a thorough evaluation of available automation tools for incident resolution
- Implement selected automation tools into incident resolution processes
- Increase first-call resolution rate by 10% through improved troubleshooting techniques
- Develop a standardized troubleshooting checklist and documentation process
- Encourage knowledge sharing and collaboration among support team members to enhance troubleshooting efficiency
- Conduct regular performance evaluations to identify areas for improvement in troubleshooting skills
- Implement comprehensive training program for troubleshooting techniques
- Provide comprehensive training to support team to enhance technical capabilities and problem-solving skills
- Organize team-building activities to foster collaboration and enhance problem-solving through group participation
- Offer online training resources and modules for the support team to enhance their technical skills
- Conduct technical workshops to strengthen the support team's knowledge and proficiency
- Implement regular problem-solving exercises to improve the team's critical thinking abilities
- Reduce average incident response time by 15% through process improvement
11. OKRs to enhance productivity and operation efficiency in IT management
- Enhance productivity and operation efficiency in IT management
- Improve system uptime to 99.9%
- Establish a comprehensive system monitoring plan
- Regularly conduct preventive maintenance and updates
- Implement redundancy in key system infrastructure components
- Implement a new IT project management tool with 90% team adoption
- Identify a suitable IT project management tool for the team
- Conduct tool training sessions to ensure 90% adoption
- Monitor and address any adoption issues regularly
- Reduce IT incident response time by 30%
- Train IT staff in streamlined incident response processes
- Implement automated alert systems for quicker incident identification
- Regularly review and refine existing response protocols
12. OKRs to enhance Product's Cybersecurity
- Enhance Product's Cybersecurity
- Implement two additional layers of authentication for user access to sensitive data
- Reduce the average response time for resolving cybersecurity incidents by 20%
- Implement real-time threat monitoring and detection systems to identify and respond to incidents promptly
- Conduct regular cybersecurity training and awareness programs to improve incident response capabilities
- Enhance collaboration and communication between cybersecurity teams to streamline incident resolution processes
- Develop and implement standardized incident response procedures for efficient and effective resolution
- Conduct a comprehensive vulnerability assessment and address identified issues within two weeks
- Increase cybersecurity training completion rate to 90% for all employees
- Conduct regular assessments and evaluations to identify and address any barriers to training completion
- Implement a regular reminder system to notify employees about pending training and deadlines
- Develop engaging online cybersecurity training modules with interactive exercises and gamification elements
- Provide incentives and rewards for employees who complete cybersecurity training on time
13. OKRs to improve incident management
- Build an amazing incident management process
- Reduce the number of regressions by 60%
- Increase the size of the incident response team from 2 to 6 people
- Reduce the MTTR from 3h to 60 minutes
14. OKRs to eradicate physical safety incidents at cement plant
- Eradicate physical safety incidents at cement plant
- Maintain zero incident report backlog by addressing and closing reports within 48 hours
- Dedicate specific time each day for addressing reports
- Close each report within two days of receipt
- Prioritize immediate resolution of incident reports daily
- Train 100% of staff in updated safety protocols and procedures
- Schedule safety training sessions for all staff
- Monitor and confirm staff attendance at training
- Identify a safety training provider or resource
- Decrease incidents by 70% through the implementation of enhanced safety measures
- Update safety regulations following industry standards
- Regularly inspect and maintain equipment
- Develop comprehensive employee safety training program
Incident Management OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tability's audit dashboard will highlight opportunities to improve OKRsTip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
Tability's check-ins will save you hours and increase transparencyTip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Incident Management OKRs in a strategy map
OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
We recommend using a spreadsheet for your first OKRs cycle. You'll need to get familiar with the scoring and tracking first. Then, you can scale your OKRs process by using a proper OKR-tracking tool for it.
Tability's Strategy Map makes it easy to see all your org's OKRsIf you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Incident Management OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to increase wealth by improving income and managing spending
- OKRs to enhance the SLA adherence for IT tickets
- OKRs to increase cost management efficiency for people and operations
- OKRs to execute seamless Data Migration aligned with project plan
- OKRs to achieve Product-Market Fit (PMF)
- OKRs to keep a long-running project on track
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.