15 customisable OKR examples for Delivery Manager

What are Delivery Manager OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Crafting effective OKRs can be challenging, particularly for beginners. Emphasizing outcomes rather than projects should be the core of your planning.

We have a collection of OKRs examples for Delivery Manager to give you some inspiration. You can use any of the templates below as a starting point for your OKRs.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Delivery Manager OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Feel free to explore our tools:

Our customisable Delivery Manager OKRs examples

You will find in the next section many different Delivery Manager Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).

Hope you'll find this helpful!

1OKRs to improve customers' delivery experience significantly

  • ObjectiveImprove customers' delivery experience significantly
  • Key ResultIncrease successful first-attempt deliveries by 30%
  • TaskEnhance communication with customers about delivery schedules
  • TaskImplement rigorous training for delivery personnel
  • TaskImprove delivery routing through advanced logistics software
  • Key ResultReduce average delivery time by 20%
  • TaskTrain drivers on efficient package handling
  • TaskImplement advanced route optimization software
  • TaskUpgrade delivery fleet for speed and efficiency
  • Key ResultAchieve a client satisfaction rating of 90% for delivery service
  • TaskImplement a reliable, fast, and safe delivery service
  • TaskProvide professional and friendly interactions with our clients
  • TaskRegularly solicit and incorporate client feedback for improvements

2OKRs to enhance technical solution delivery for customer projects

  • ObjectiveEnhance technical solution delivery for customer projects
  • Key ResultReduce solution rollout errors by 25% by revamping testing processes
  • TaskTrain staff on new testing processes
  • TaskIdentify common errors in current solution rollout
  • TaskDevelop improved, thorough testing protocols
  • Key ResultIncrease project delivery efficiency by 30% using new architecture strategies
  • TaskTrain team members on using new strategies for project delivery
  • TaskImplement new architecture strategies across all project divisions
  • TaskMonitor and adjust strategies to ensure 30% efficiency increase
  • Key ResultImprove customer satisfaction scores by 15% through improved solution implementation
  • TaskIncorporate customer feedback into solution improvement processes
  • TaskMonitor and adjust solutions regularly for continuous improvement
  • TaskTrain team to effectively implement solutions with customer-focused approach

3OKRs to enhance client relationships through memorable Christmas gifts

  • ObjectiveEnhance client relationships through memorable Christmas gifts
  • Key ResultChoose unique, personalized gifts for top 50 clients by analyzing preferences and interests
  • TaskIdentify top 50 clients and their specific preferences or interests
  • TaskPurchase and deliver selected gifts to each client
  • TaskResearch unique, personalized gift options related to these interests
  • Key ResultAchieve at least 85% on-time delivery for all client gifts
  • TaskMonitor and optimize delivery routes
  • TaskTrain staff for efficient gift processing
  • TaskImplement an advanced order scheduling system
  • Key ResultIncrease client satisfaction by 10% post gift-receiving using response tracking surveys
  • TaskDistribute survey to clients after gift delivery
  • TaskDevelop a post-gift receiving satisfaction survey
  • TaskAnalyze survey responses to identify improvements

4OKRs to improve efficiency and effectiveness in project delivery

  • ObjectiveImprove efficiency and effectiveness in project delivery
  • Key ResultDecrease project overhead costs by 5%
  • TaskIdentify and eliminate non-essential project expenses
  • TaskImprove efficiency in project management practices
  • TaskNegotiate better rates with vendors/suppliers
  • Key ResultReduce project delivery time by 10%
  • TaskPrioritize training of team members for improved productivity
  • TaskStreamline communication channels to hasten decision-making
  • TaskImplement advanced project management tools for increased efficiency
  • Key ResultIncrease project completion rate by 15%
  • TaskPrioritize and streamline tasks based on their importance and deadlines
  • TaskImprove team communication and clarity on project objectives
  • TaskImplement regular progress monitoring and provide necessary feedback

5OKRs to enhance delivery excellence through supporting responsible projects

  • ObjectiveEnhance delivery excellence through supporting responsible projects
  • Key ResultMeasure delivery performance improvements accurately
  • TaskEstablish key performance indicators for delivery efficiency
  • TaskImplement a data tracking system for deliveries
  • TaskAnalyze performance metrics regularly and objectively
  • Key ResultIncrease system uptake by 20%
  • TaskImplement an effective marketing and promotion strategy
  • TaskProvide comprehensive user training and support
  • TaskImprove user interface for enhanced system accessibility
  • Key ResultEngage with project managers for successful implementation
  • TaskSchedule regular progress meetings with project managers
  • TaskCollaborate on problem-solving for project challenges
  • TaskProvide clear, constructive feedback for ongoing projects

6OKRs to enhance customer advocacy throughout our service processes

  • ObjectiveEnhance customer advocacy throughout our service processes
  • Key ResultReduce customer complaints by 30% through improved service delivery
  • TaskEstablish a proactive feedback system for customers
  • TaskImplement ongoing customer service training for all staff
  • TaskRegularly review and update service delivery protocols
  • Key ResultIncrease Net Promoter Score (NPS) by 25% initiating customer-first policies
  • TaskOffer consistent, high-quality customer support and after-sales service
  • TaskTrain staff on proactive customer experience strategies and techniques
  • TaskImplement customer feedback mechanisms for improved service provision
  • Key ResultIncrease customer retention rate by 20% with personalized follow-ups
  • TaskTrain staff in personalised customer service techniques
  • TaskImplement customer tracking software for personalized follow-up
  • TaskCreate an effective customer feedback system

7OKRs to achieve Agile transformation for enhanced project delivery

  • ObjectiveAchieve Agile transformation for enhanced project delivery
  • Key ResultImplement Agile processes in at least two projects and achieve 80% success rate
  • TaskMeasure success rate and make necessary adjustments
  • TaskTrain project teams in Agile methodologies and principles
  • TaskIdentify two projects suitable for Agile implementation
  • Key ResultTrain 90% of the project management team in Agile methodologies
  • TaskEnsure team members attend and complete training
  • TaskOrganize Agile methodology training sessions
  • TaskIdentify current project management team members lacking Agile training
  • Key ResultReduce the project delivery timeline by 20% while maintaining quality metrics
  • TaskIncrease team's efficiency through skill enhancement training
  • TaskImplement effective project management strategies
  • TaskUtilize advanced project tracking tools

8OKRs to deliver projects on time

  • ObjectiveTimely Project Delivery
  • Key ResultIncrease team productivity by 15% with time management techniques
  • Key ResultReduce project turnaround time by 20%
  • Key ResultImplement Agile project management methodologies for better time tracking
  • Key ResultSuccessfully meet every project milestone

9OKRs to ensure successful completion and delivery of client commitments

  • ObjectiveEnsure successful completion and delivery of client commitments
  • Key ResultMaintain 100% on-time delivery for 100% of client commitments
  • TaskRegularly monitor, track and report delivery performance metrics
  • TaskReview and optimize current delivery processes regularly
  • TaskProactively communicate with clients for order updates
  • Key ResultReduce project-related issues by 20% to secure client satisfaction and retention
  • TaskStrengthen quality assurance to proactively spot and fix issues
  • TaskImplement strategies for frequent and effective communication with clients
  • TaskEstablish regular review and feedback sessions for the project
  • Key ResultIncrease revenue by 15% through efficient project execution
  • TaskStreamline project execution processes to improve overall team productivity
  • TaskEliminate unnecessary expenses to increase net profits
  • TaskImplement regular project audits to ensure efficiency and effectiveness

10OKRs to successfully implement Agile Transformation for improved delivery efficiency

  • ObjectiveSuccessfully implement Agile Transformation for improved delivery efficiency
  • Key ResultComplete training of teams on Agile principles and practices for 100% adoption
  • TaskMonitor and evaluate teams' understanding and application of Agile practices
  • TaskImplement follow-up training sessions to ensure 100% adoption
  • TaskSchedule training sessions on Agile principles for all teams
  • Key ResultIncrease the percentage of on-time delivery by 30%
  • TaskStreamline and upgrade the delivery process
  • TaskImplement stricter tracking and deadlines for delivery
  • TaskImprove communication between logistics and suppliers
  • Key ResultReduce the product's time-to-market by 25%
  • TaskEnhance project management efficiencies and cross-functional collaborations
  • TaskImprove supplier relationships to ensure faster delivery of materials
  • TaskStreamline the production process and eliminate unnecessary steps

11OKRs to enhance the efficiency and effectiveness of legal service delivery

  • ObjectiveEnhance the efficiency and effectiveness of legal service delivery
  • Key ResultIncrease client satisfaction rating to 95%
  • TaskMonitor feedback and swiftly address client complaints
  • TaskConduct regular surveys to understand client needs and expectations
  • TaskImplement training programs to enhance customer service skills
  • Key ResultReduce average case handling time by 20%
  • TaskRegularly review and optimize case handling strategies
  • TaskStreamline case-related processes and resources
  • TaskImplement efficient case-handling training for all staff
  • Key ResultComplete 100% of legal documents without any errors
  • TaskUpdate and correct any errors found immediately
  • TaskReview all legal documents thoroughly for accuracy
  • TaskObtain professional legal counsel for document verification

12OKRs to improve delivery efficiency using our in-house tool

  • ObjectiveImprove delivery efficiency using our in-house tool
  • Key ResultReduce the average order delivery time by 20%
  • TaskIncrease efficiency in the inventory management system
  • TaskStreamline the order processing workflow
  • TaskEstablish faster shipping partnerships
  • Key ResultDecrease delivery related customer complaints by 30%
  • TaskImplement stricter quality control measures for packing
  • TaskTrain staff in effective customer service
  • TaskImprove delivery speed through optimized routes
  • Key ResultIncrease overall customer satisfaction rating to 90%
  • TaskEnhance customer service training for employees
  • TaskImprove product/service based on feedback
  • TaskImplement regular customer satisfaction surveys

13OKRs to improve our delivery of results to clients

  • ObjectiveImprove our delivery of results to clients
  • Key ResultIncrease customer satisfaction rate by 20% through improved result delivery
  • TaskAnalyze feedback to identify areas needing improvement
  • TaskImplement result-oriented training for customer service
  • TaskRegularly monitor and adjust delivery processes
  • Key ResultComplete 95% of projects on time without any delay
  • TaskRegularly review progress towards project deadlines
  • TaskPrioritize jobs based on deadline and complexity
  • TaskImplement efficient project management tools
  • Key ResultReduce error rates in result delivery by 15%
  • TaskImplement comprehensive quality checking procedures
  • TaskConduct regular audits to identify problematic areas
  • TaskProvide additional training to delivery team

14OKRs to enhance the efficiency and reliability of IT services

  • ObjectiveEnhance the efficiency and reliability of IT services
  • Key ResultDecrease system downtime by 20%
  • TaskImplement regular preventive maintenance on all system components
  • TaskEstablish robust disaster recovery and backup plans
  • TaskUpgrade outdated hardware and software components
  • Key ResultImplement proactive maintenance on 95% of servers
  • TaskAssign a maintenance team to apply the protocol to identified servers
  • TaskIdentify all servers needing proactive maintenance
  • TaskDevelop and document a proactive maintenance protocol
  • Key ResultIncrease customer satisfaction scores by 15% via improved service delivery
  • TaskTrain staff in advanced customer service techniques
  • TaskImplement a robust customer feedback system
  • TaskStreamline service delivery for efficiency

15OKRs to enhance the product management skills of our team

  • ObjectiveEnhance the product management skills of our team
  • Key ResultIncrease successful project delivery rate by 20%
  • TaskEnhance communication and collaboration between teams
  • TaskImplement clearer project timelines and benchmarks
  • TaskRegularly monitor and adjust project strategies
  • Key ResultConduct 2 comprehensive product management workshops
  • TaskIdentify and reserve suitable locations for both workshops
  • TaskDevelop a comprehensive curriculum for product management
  • TaskSchedule experienced speakers to present during workshops
  • Key ResultComplete 5 cross-functional team projects for product management practice
  • TaskReview, document and evaluate project results
  • TaskIdentify and schedule 5 cross-functional team projects
  • TaskAssign roles and oversee project execution

Delivery Manager OKR best practices to boost success

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability Insights DashboardTability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to weekly OKR check-ins

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.

Being able to see trends for your key results will also keep yourself honest.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to turn your Delivery Manager OKRs in a strategy map

The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Delivery Manager OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

Create more examples in our app

You can use Tability to create OKRs with AI – and keep yourself accountable 👀

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