12 customisable OKR examples for Account Management
What are Account Management OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.
We have curated a selection of OKR examples specifically for Account Management to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Account Management OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Feel free to explore our tools:
- Use our free OKR generator
- Use Tability, a complete platform to set and track OKRs and initiatives, including a GPT-4 powered goal generator
Our customisable Account Management OKRs examples
You will find in the next section many different Account Management Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).
Hope you'll find this helpful!
1. OKRs to boost revenue by enhancing account management strategies
Boost revenue by enhancing account management strategies
Improve account profitability by reducing churn rate by 8%
Improve customer service responses and resolution time- Monitor customer interactions for potential churn signals
- Implement customer loyalty programmes to encourage retention
- Enable upselling opportunities by identifying 10% of existing accounts for expansion
- Implement upselling strategies through targeted communication
- Develop personalized upselling strategies for identified accounts
- Analyze customer data to identify top 10% for potential account growth
- Increase account renewals by 15% through improved client relationship strategies
- Offer incentives for timely renewals
- Implement frequent, personalized communication with existing clients
- Develop and provide exclusive benefits for loyal customers
2. OKRs to improve efficiency in meeting accounting deadlines
- Improve efficiency in meeting accounting deadlines
- Achieve 100% on-time completion for end-of-month reconciliation
- Perform weekly audits to maintain accuracy and timeliness
- Assign specific roles and timelines to the team
- Implement a daily monitoring system for all reconciliation tasks
- Increase early completion rate by 10%
- Streamline processes for quicker completion
- Provide efficient training to improve early completion skills
- Implement rewards for tasks completed ahead of schedule
- Reduce late submission of reports by 20%
- Introduce penalties for late report submissions
- Regularly remind team about upcoming report due dates
- Implement strict deadlines for submission of reports
3. OKRs to boost Overall Account Health
- Boost Overall Account Health
- Increase active account numbers by 20%
- Implement a referral program to encourage current users to recruit others
- Execute targeted marketing campaigns to attract potential users
- Enhance user experience for higher customer satisfaction and retention
- Reduce overdue balances by 30%
- Enhance reminders and notices for due payments
- Implement stricter payment deadlines and announce them clearly
- Offer incentives for early or on-time payments
- Align 90% of accounts with compliance standards
- Arrange training on compliance standards for account management team
- Implement necessary updates to align accounts with standards
- Conduct individual reviews of existing accounts for compliance
4. OKRs to ensure completion of all account schedules and bank reconciliations
- Ensure completion of all account schedules and bank reconciliations
- Successfully complete and document all minor accounts' reconciliation by week 6
- Reconcile discrepancies found in all reviewed accounts
- Review all minor accounts for outstanding discrepancies
- Document results of reconciliation for all accounts
- Implement a new system to track bi-weekly progress of bank reconciliations
- Train staff on using the new system
- Identify suitable software for tracking reconciliation progress
- Initiate regular bi-weekly update meetings
- Initiate and finish 100% reconciliation of 10 major accounts within first 4 weeks
- Begin reconciling the discrepancies for each account
- Identify the 10 major accounts requiring reconciliation
- Complete reconciliation process for all accounts
5. OKRs to implement effective annual success plans
- Implement effective annual success plans
- Get 80% positive feedback on implemented success plans from account holders
- Regularly solicit feedback on the success plan from account holders
- Adjust and improve the success plan based on the collected feedback
- Implement a robust, customer-focused success plan for account holders
- Establish rapport with 10 unique strategic account drivers
- Initiate contact, introduce self, and establish connection
- Identify and research 10 key strategic account drivers
- Maintain regular communication and demonstrate understanding of their business needs
- Develop and solidify 5 long-term strategies for major accounts
- Identify top 5 major accounts needing strategic development
- Regularly review and revise strategies to assure ongoing effectiveness
- Establish strategies focusing on long-term client growth and retention
6. OKRs to improve invoice processing and payment efficiency
- Improve invoice processing and payment efficiency
- Increase on-time payments by 30%
- Offer incentives for early or on-time payments
- Implement reminders for due payments through email or texts
- Improve payment platforms for easier transactions
- Reduce invoice processing errors by 20%
- Regularly review and audit processed invoices
- Train staff thoroughly on proper invoice processing
- Implement a reliable automated invoice processing system
- Reduce average invoice processing time by 15%
- Regularly review and improve invoicing processes
- Train staff on efficient invoice handling procedures
- Implement automated invoice processing software
7. OKRs to enhance organization skills for efficient billing management
- Enhance organization skills for efficient billing management
- Complete an advanced course in financial software systems for improved proficiency
- Research suitable advanced courses in financial software systems
- Enroll in the selected advanced financial software course
- Regularly study and complete coursework to enhance proficiency
- Organize weekly review meetings to monitor progress and identify areas of improvement
- Schedule weekly meetings with team for progress evaluation
- Design frameworks to monitor project advancements
- Establish metrics to identify improvement areas
- Implement a digital billing system to reduce processing errors by 30%
- Research and select appropriate digital billing system software
- Closely monitor error rates and make adjustments accordingly
- Train accounting staff on new billing system
8. OKRs to enhance competency in preparing financial statements
- Enhance competency in preparing financial statements
- Prepare and review three sample financial statements error-free
- Prepare three sample financial statements
- Verify and proofread statements for errors
- Collect necessary financial data and records
- Obtain feedback from a seasoned financial analyst on the prepared statements
- Share prepared statements with chosen analyst
- Request review and feedback on those statements
- Identify experienced financial analyst in the field
- Complete a comprehensive financial statements preparation course with 90% score
- Register for a financial statement preparation course
- Attempt examinations, aiming for a 90% score
- Diligently study course materials weekly
9. OKRs to drive premium collection rate to 95% for improved investment income
- Drive premium collection rate to 95% for improved investment income
- Achieve steady growth in monthly investment income by 5%
- Increase monthly investment amounts by 5%
- Regularly rebalance portfolio based on market trends
- Diversify investment portfolio in various growth-oriented sectors
- Reduce outstanding premium payments by 20%
- Implement automated payment reminders for customers
- Offer incentives for early or regular payments
- Develop convenient digital premium payment options
- Increase monthly premium collection rates by 15%
- Conduct premium audits to identify inaccuracies
- Implement an effective reward program for consistent payers
- Send reminders before each payment's due date
10. OKRs to enhance the architecture of accounting, financial, and tax processes
- Enhance the architecture of accounting, financial, and tax processes
- Achieve at least a 15% increased in efficacy in financial reporting
- Provide thorough training for staff on financial reporting
- Standardize reporting templates and process
- Implement advanced financial management software
- Implement a new, streamlined accounting system capable of reducing process time by 30%
- Train staff on the new accounting system
- Identify inefficiencies in the current accounting system
- Procure or design a streamlined accounting software
- Successfully complete 100% of financial and tax process updates without disrupting business operations
- Test updates during low-impact business hours
- Regularly review existing financial and tax processes
- Develop and implement necessary process updates
11. OKRs to enhance a culture emphasizing accountability, resourcefulness, and growth
- Enhance a culture emphasizing accountability, resourcefulness, and growth
- Improve individual team member accountability by 20% as measured by project completions
- Implement a transparent tracking system for project progress
- Encourage peer reviews upon project completion
- Set clear personal deadlines for individual tasks
- Achieve a 25% increase in workflow efficiency through training and resource allocation
- Invest in upgrading work-related equipment and software
- Implement ongoing skills training for all team members
- Reassign tasks based on individual strengths and skills
- Elevate professional growth by implementing one educational seminar per department
- Select suitable topics for each department's educational seminar
- Schedule the seminars for all departments
- Identify industry experts to facilitate the seminars
12. OKRs to boost efficiency, unify team, and grow account base
- Boost efficiency, unify team, and grow account base
- Increase productivity rates by 25% through process optimization
- Implement new technologies for process automation
- Identify inefficiencies in current work processes
- Train staff in optimized work methodologies
- Foster team collaboration resulting in 15% improvement in project completion rates
- Assign collaborative tasks to increase interdependence and communication
- Establish a systematic approach to project management
- Implement regular team building exercises and workshops
- Acquire 30 new accounts through targeted marketing strategies
- Follow up and close on leads
- Identify potential clients through market research
- Develop and implement targeted marketing campaign
Account Management OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tability's audit dashboard will highlight opportunities to improve OKRsTip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tability's check-ins will save you hours and increase transparencyTip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Account Management OKRs in a strategy map
OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
We recommend using a spreadsheet for your first OKRs cycle. You'll need to get familiar with the scoring and tracking first. Then, you can scale your OKRs process by using a proper OKR-tracking tool for it.
Tability's Strategy Map makes it easy to see all your org's OKRsIf you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Account Management OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to improve MTTR efficiency to enhance customer satisfaction
- OKRs to enhance benefits promotion for higher utilization rates
- OKRs to coordinate comprehensive food safety trainings
- OKRs to enhance global issue feedback classification accuracy and coverage
- OKRs to increase Atlassian partnership conditions by region
- OKRs to standardize all global processes
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
Create more examples in our app
You can use Tability to create OKRs with AI – and keep yourself accountable 👀
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