7 customisable OKR examples for Incident Manager

What are Incident Manager OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.

We've tailored a list of OKRs examples for Incident Manager to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Incident Manager OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Feel free to explore our tools:

Our customisable Incident Manager OKRs examples

You'll find below a list of Objectives and Key Results templates for Incident Manager. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

1. OKR to streamline incident response process to reduce time by 15%

  • ObjectiveStreamline incident response process to reduce time by 15%
  • Key ResultDecrease resolution time by 10% through systematic problem-solving methods
  • TaskEstablish a dedicated troubleshooting team
  • TaskImplement training on efficient problem-solving strategies
  • TaskIntroduce problem-tracking and management software
  • Key ResultImplement a new incident management system improving efficiency by 10%
  • TaskEvaluate current incident management process and identify inefficiencies
  • TaskResearch and select a new incident management system
  • TaskTrain staff on new system's usage and procedures
  • Key ResultTrain team on quick, effective incident identification within 5% fewer hours
  • TaskSchedule short, focused training sessions for the team
  • TaskImplement practice drills for faster comprehension
  • TaskDevelop a streamlined incident identification training curriculum

2. OKR to improve incident management priority classification

  • ObjectiveImprove incident management priority classification
  • Key ResultDecrease misclassification incidents by 20% through revised protocols
  • TaskImplement staff training on new protocols
  • TaskReview current data sorting protocols for inaccuracies
  • TaskDevelop tighter, more precise classification rules
  • Key ResultImplement training for all staff to improve classification by 30%
  • TaskMeasure improvement in classification post-training
  • TaskOrganize tailored training sessions for all staff members
  • TaskIdentify training needs related to classification skills
  • Key ResultAchieve 90% accuracy in incident priority classification by end of the period
  • TaskMonitor and adjust classification practices monthly
  • TaskTrain staff on incident priority classification rules
  • TaskDevelop a comprehensive incident priority classification guide

3. OKR to improve service recovery time in 2024

  • ObjectiveImprove service recovery time in 2024
  • Key ResultReduce mean time to recovery (MTTR) by 25% in the next product update
  • TaskIntegrate higher-quality failure-detection mechanisms
  • TaskImplement automated incident response procedures
  • TaskDevelop comprehensive recovery guideline documents
  • Key ResultTrain support team on new recovery protocols to attain 90% resolution efficiency
  • TaskSchedule training sessions on new recovery protocols for support team
  • TaskSet up regular assessments to measure resolution efficiency
  • TaskDevelop practical exercises to ensure understanding of new protocols
  • Key ResultImplement automated diagnostic tools to decrease escalation incidents by 30%
  • TaskIdentify suitable automated diagnostic tools for system optimization
  • TaskTrain staff on proper usage and implementation of these tools
  • TaskPurchase and install the selected automated diagnostic tools

4. OKR to improve MTTR efficiency to enhance customer satisfaction

  • ObjectiveImprove MTTR efficiency to enhance customer satisfaction
  • Key ResultImplement automation tools to decrease manual intervention in incident resolution by 20%
  • TaskMonitor and measure the effectiveness of automation tools in reducing manual intervention
  • TaskDetermine specific incidents that can be resolved through automation
  • TaskConduct a thorough evaluation of available automation tools for incident resolution
  • TaskImplement selected automation tools into incident resolution processes
  • Key ResultIncrease first-call resolution rate by 10% through improved troubleshooting techniques
  • TaskDevelop a standardized troubleshooting checklist and documentation process
  • TaskEncourage knowledge sharing and collaboration among support team members to enhance troubleshooting efficiency
  • TaskConduct regular performance evaluations to identify areas for improvement in troubleshooting skills
  • TaskImplement comprehensive training program for troubleshooting techniques
  • Key ResultProvide comprehensive training to support team to enhance technical capabilities and problem-solving skills
  • TaskOrganize team-building activities to foster collaboration and enhance problem-solving through group participation
  • TaskOffer online training resources and modules for the support team to enhance their technical skills
  • TaskConduct technical workshops to strengthen the support team's knowledge and proficiency
  • TaskImplement regular problem-solving exercises to improve the team's critical thinking abilities
  • Key ResultReduce average incident response time by 15% through process improvement

5. OKR to strengthen cybersecurity to reduce incidents by 50%

  • ObjectiveImprove cybersecurity to minimize incidents
  • Key ResultCreate and test updated incident response and disaster recovery procedures
  • TaskDevelop and document updated incident response and disaster recovery plans
  • TaskIdentify stakeholders and their roles in incident response and disaster recovery
  • TaskTrain employees on updated procedures and conduct mock drills
  • TaskEvaluate effectiveness of updated procedures and make necessary adjustments
  • Key ResultIncrease the number of cybersecurity training sessions attended by employees
  • TaskRegularly communicate the importance of cybersecurity to employees
  • TaskDevelop engaging cybersecurity training content
  • TaskOffer incentives for attending cybersecurity training sessions
  • TaskImplement mandatory cybersecurity training for all employees
  • Key ResultConduct two external security audits to identify vulnerabilities
  • TaskReview and implement audit findings
  • TaskMonitor security vulnerabilities and take appropriate actions
  • TaskShare relevant security information
  • TaskHire third-party audit firms
  • Key ResultImplement two-factor authentication for high-risk data access
  • TaskImplement authentication for high-risk data
  • TaskChoose two-factor authentication method
  • TaskTrain employees on new authentication method
  • TaskTest and monitor authentication effectiveness

6. OKR to enhance productivity and operation efficiency in IT management

  • ObjectiveEnhance productivity and operation efficiency in IT management
  • Key ResultImprove system uptime to 99.9%
  • TaskEstablish a comprehensive system monitoring plan
  • TaskRegularly conduct preventive maintenance and updates
  • TaskImplement redundancy in key system infrastructure components
  • Key ResultImplement a new IT project management tool with 90% team adoption
  • TaskIdentify a suitable IT project management tool for the team
  • TaskConduct tool training sessions to ensure 90% adoption
  • TaskMonitor and address any adoption issues regularly
  • Key ResultReduce IT incident response time by 30%
  • TaskTrain IT staff in streamlined incident response processes
  • TaskImplement automated alert systems for quicker incident identification
  • TaskRegularly review and refine existing response protocols

7. OKR to eradicate physical safety incidents at cement plant

  • ObjectiveEradicate physical safety incidents at cement plant
  • Key ResultMaintain zero incident report backlog by addressing and closing reports within 48 hours
  • TaskDedicate specific time each day for addressing reports
  • TaskClose each report within two days of receipt
  • TaskPrioritize immediate resolution of incident reports daily
  • Key ResultTrain 100% of staff in updated safety protocols and procedures
  • TaskSchedule safety training sessions for all staff
  • TaskMonitor and confirm staff attendance at training
  • TaskIdentify a safety training provider or resource
  • Key ResultDecrease incidents by 70% through the implementation of enhanced safety measures
  • TaskUpdate safety regulations following industry standards
  • TaskRegularly inspect and maintain equipment
  • TaskDevelop comprehensive employee safety training program

Best practices for managing your Incident Manager OKRs

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability Insights DashboardTability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to the weekly check-ins

Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.

Being able to see trends for your key results will also keep yourself honest.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

Best way to track your Incident Manager OKRs

Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Incident Manager OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

Create more examples in our app

You can use Tability to create OKRs with AI – and keep yourself accountable 👀

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