6 customisable OKR examples for Account Management Team

What are Account Management Team OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.

We have curated a selection of OKR examples specifically for Account Management Team to assist you. Feel free to explore the templates below for inspiration in setting your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Account Management Team OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Feel free to explore our tools:

Our customisable Account Management Team OKRs examples

You'll find below a list of Objectives and Key Results templates for Account Management Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

1. OKR to boost revenue by enhancing account management strategies

  • ObjectiveBoost revenue by enhancing account management strategies
  • Key ResultImprove account profitability by reducing churn rate by 8%
  • TaskImprove customer service responses and resolution time
  • TaskMonitor customer interactions for potential churn signals
  • TaskImplement customer loyalty programmes to encourage retention
  • Key ResultEnable upselling opportunities by identifying 10% of existing accounts for expansion
  • TaskImplement upselling strategies through targeted communication
  • TaskDevelop personalized upselling strategies for identified accounts
  • TaskAnalyze customer data to identify top 10% for potential account growth
  • Key ResultIncrease account renewals by 15% through improved client relationship strategies
  • TaskOffer incentives for timely renewals
  • TaskImplement frequent, personalized communication with existing clients
  • TaskDevelop and provide exclusive benefits for loyal customers

2. OKR to improve efficiency in meeting accounting deadlines

  • ObjectiveImprove efficiency in meeting accounting deadlines
  • Key ResultAchieve 100% on-time completion for end-of-month reconciliation
  • TaskPerform weekly audits to maintain accuracy and timeliness
  • TaskAssign specific roles and timelines to the team
  • TaskImplement a daily monitoring system for all reconciliation tasks
  • Key ResultIncrease early completion rate by 10%
  • TaskStreamline processes for quicker completion
  • TaskProvide efficient training to improve early completion skills
  • TaskImplement rewards for tasks completed ahead of schedule
  • Key ResultReduce late submission of reports by 20%
  • TaskIntroduce penalties for late report submissions
  • TaskRegularly remind team about upcoming report due dates
  • TaskImplement strict deadlines for submission of reports

3. OKR to ensure completion of all account schedules and bank reconciliations

  • ObjectiveEnsure completion of all account schedules and bank reconciliations
  • Key ResultSuccessfully complete and document all minor accounts' reconciliation by week 6
  • TaskReconcile discrepancies found in all reviewed accounts
  • TaskReview all minor accounts for outstanding discrepancies
  • TaskDocument results of reconciliation for all accounts
  • Key ResultImplement a new system to track bi-weekly progress of bank reconciliations
  • TaskTrain staff on using the new system
  • TaskIdentify suitable software for tracking reconciliation progress
  • TaskInitiate regular bi-weekly update meetings
  • Key ResultInitiate and finish 100% reconciliation of 10 major accounts within first 4 weeks
  • TaskBegin reconciling the discrepancies for each account
  • TaskIdentify the 10 major accounts requiring reconciliation
  • TaskComplete reconciliation process for all accounts

4. OKR to improve invoice processing and payment efficiency

  • ObjectiveImprove invoice processing and payment efficiency
  • Key ResultIncrease on-time payments by 30%
  • TaskOffer incentives for early or on-time payments
  • TaskImplement reminders for due payments through email or texts
  • TaskImprove payment platforms for easier transactions
  • Key ResultReduce invoice processing errors by 20%
  • TaskRegularly review and audit processed invoices
  • TaskTrain staff thoroughly on proper invoice processing
  • TaskImplement a reliable automated invoice processing system
  • Key ResultReduce average invoice processing time by 15%
  • TaskRegularly review and improve invoicing processes
  • TaskTrain staff on efficient invoice handling procedures
  • TaskImplement automated invoice processing software

5. OKR to enhance competency in preparing financial statements

  • ObjectiveEnhance competency in preparing financial statements
  • Key ResultPrepare and review three sample financial statements error-free
  • TaskPrepare three sample financial statements
  • TaskVerify and proofread statements for errors
  • TaskCollect necessary financial data and records
  • Key ResultObtain feedback from a seasoned financial analyst on the prepared statements
  • TaskShare prepared statements with chosen analyst
  • TaskRequest review and feedback on those statements
  • TaskIdentify experienced financial analyst in the field
  • Key ResultComplete a comprehensive financial statements preparation course with 90% score
  • TaskRegister for a financial statement preparation course
  • TaskAttempt examinations, aiming for a 90% score
  • TaskDiligently study course materials weekly

6. OKR to enhance the architecture of accounting, financial, and tax processes

  • ObjectiveEnhance the architecture of accounting, financial, and tax processes
  • Key ResultAchieve at least a 15% increased in efficacy in financial reporting
  • TaskProvide thorough training for staff on financial reporting
  • TaskStandardize reporting templates and process
  • TaskImplement advanced financial management software
  • Key ResultImplement a new, streamlined accounting system capable of reducing process time by 30%
  • TaskTrain staff on the new accounting system
  • TaskIdentify inefficiencies in the current accounting system
  • TaskProcure or design a streamlined accounting software
  • Key ResultSuccessfully complete 100% of financial and tax process updates without disrupting business operations
  • TaskTest updates during low-impact business hours
  • TaskRegularly review existing financial and tax processes
  • TaskDevelop and implement necessary process updates

Best practices for managing your Account Management Team OKRs

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide πŸ‘‡

Tip #1: Limit the number of key results

Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability Insights DashboardTability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to the weekly check-ins

Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.

Being able to see trends for your key results will also keep yourself honest.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

Best way to track your Account Management Team OKRs

Quarterly OKRs should have weekly updates to get all the benefits from the framework. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Account Management Team OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

Create more examples in our app

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