15 customisable OKR examples for Account Management Team
What are Account Management Team OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.
We have curated a selection of OKR examples specifically for Account Management Team to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Account Management Team OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable Account Management Team OKRs examples
You'll find below a list of Objectives and Key Results templates for Account Management Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to establish an effective account management team
Establish an effective account management team
Recruit and train a 5-member account management team by week 6
Post job ads on online platforms for account management positions- Develop and initiate a comprehensive training program
- Conduct interviews and select five suitable candidates
- Increase gross margin by 15% through upselling and cross-selling efforts
- Train sales team on effective upselling and cross-selling techniques
- Implement incentive schemes to motivate upselling and cross-selling
- Identify key opportunities for cross-selling and upselling in product lines
- Achieve a 10% quarterly growth in customer performance scores
- Proactively ask for and respond to customer feedback
- Implement weekly staff training on customer service improvements
- Create an incentive program to boost customer satisfaction
2. OKRs to boost revenue by enhancing account management strategies
- Boost revenue by enhancing account management strategies
- Improve account profitability by reducing churn rate by 8%
- Improve customer service responses and resolution time
- Monitor customer interactions for potential churn signals
- Implement customer loyalty programmes to encourage retention
- Enable upselling opportunities by identifying 10% of existing accounts for expansion
- Implement upselling strategies through targeted communication
- Develop personalized upselling strategies for identified accounts
- Analyze customer data to identify top 10% for potential account growth
- Increase account renewals by 15% through improved client relationship strategies
- Offer incentives for timely renewals
- Implement frequent, personalized communication with existing clients
- Develop and provide exclusive benefits for loyal customers
3. OKRs to improve efficiency in meeting accounting deadlines
- Improve efficiency in meeting accounting deadlines
- Achieve 100% on-time completion for end-of-month reconciliation
- Perform weekly audits to maintain accuracy and timeliness
- Assign specific roles and timelines to the team
- Implement a daily monitoring system for all reconciliation tasks
- Increase early completion rate by 10%
- Streamline processes for quicker completion
- Provide efficient training to improve early completion skills
- Implement rewards for tasks completed ahead of schedule
- Reduce late submission of reports by 20%
- Introduce penalties for late report submissions
- Regularly remind team about upcoming report due dates
- Implement strict deadlines for submission of reports
4. OKRs to boost Overall Account Health
- Boost Overall Account Health
- Increase active account numbers by 20%
- Implement a referral program to encourage current users to recruit others
- Execute targeted marketing campaigns to attract potential users
- Enhance user experience for higher customer satisfaction and retention
- Reduce overdue balances by 30%
- Enhance reminders and notices for due payments
- Implement stricter payment deadlines and announce them clearly
- Offer incentives for early or on-time payments
- Align 90% of accounts with compliance standards
- Arrange training on compliance standards for account management team
- Implement necessary updates to align accounts with standards
- Conduct individual reviews of existing accounts for compliance
5. OKRs to ensure completion of all account schedules and bank reconciliations
- Ensure completion of all account schedules and bank reconciliations
- Successfully complete and document all minor accounts' reconciliation by week 6
- Reconcile discrepancies found in all reviewed accounts
- Review all minor accounts for outstanding discrepancies
- Document results of reconciliation for all accounts
- Implement a new system to track bi-weekly progress of bank reconciliations
- Train staff on using the new system
- Identify suitable software for tracking reconciliation progress
- Initiate regular bi-weekly update meetings
- Initiate and finish 100% reconciliation of 10 major accounts within first 4 weeks
- Begin reconciling the discrepancies for each account
- Identify the 10 major accounts requiring reconciliation
- Complete reconciliation process for all accounts
6. OKRs to implement effective annual success plans
- Implement effective annual success plans
- Get 80% positive feedback on implemented success plans from account holders
- Regularly solicit feedback on the success plan from account holders
- Adjust and improve the success plan based on the collected feedback
- Implement a robust, customer-focused success plan for account holders
- Establish rapport with 10 unique strategic account drivers
- Initiate contact, introduce self, and establish connection
- Identify and research 10 key strategic account drivers
- Maintain regular communication and demonstrate understanding of their business needs
- Develop and solidify 5 long-term strategies for major accounts
- Identify top 5 major accounts needing strategic development
- Regularly review and revise strategies to assure ongoing effectiveness
- Establish strategies focusing on long-term client growth and retention
7. OKRs to improve invoice processing and payment efficiency
- Improve invoice processing and payment efficiency
- Increase on-time payments by 30%
- Offer incentives for early or on-time payments
- Implement reminders for due payments through email or texts
- Improve payment platforms for easier transactions
- Reduce invoice processing errors by 20%
- Regularly review and audit processed invoices
- Train staff thoroughly on proper invoice processing
- Implement a reliable automated invoice processing system
- Reduce average invoice processing time by 15%
- Regularly review and improve invoicing processes
- Train staff on efficient invoice handling procedures
- Implement automated invoice processing software
8. OKRs to boost efficiency, unify team, and grow account base
- Boost efficiency, unify team, and grow account base
- Increase productivity rates by 25% through process optimization
- Implement new technologies for process automation
- Identify inefficiencies in current work processes
- Train staff in optimized work methodologies
- Foster team collaboration resulting in 15% improvement in project completion rates
- Assign collaborative tasks to increase interdependence and communication
- Establish a systematic approach to project management
- Implement regular team building exercises and workshops
- Acquire 30 new accounts through targeted marketing strategies
- Follow up and close on leads
- Identify potential clients through market research
- Develop and implement targeted marketing campaign
9. OKRs to optimized management of Service and Admin accounts lifecycle
- Optimized management of Service and Admin accounts lifecycle
- Reduce lifecycle management related incidences by 50% in the next quarter
- Increase regular audits of lifecycle management system
- Streamline lifecycle management processes with automated tools
- Implement comprehensive incident management training for all staff
- Achieve 90% user satisfaction in managing their accounts on new automated system
- Implement changes based on client feedback surveys
- Increase system's usability via regular user-experience reviews
- Provide efficient, easily accessible help-desk support
- Implement a 100% automated process for creating accounts by the end of quarter
- Train staff on the new process
- Identify software for automating account creation
- Test and refine automated process system
10. OKRs to enhance competency in preparing financial statements
- Enhance competency in preparing financial statements
- Prepare and review three sample financial statements error-free
- Prepare three sample financial statements
- Verify and proofread statements for errors
- Collect necessary financial data and records
- Obtain feedback from a seasoned financial analyst on the prepared statements
- Share prepared statements with chosen analyst
- Request review and feedback on those statements
- Identify experienced financial analyst in the field
- Complete a comprehensive financial statements preparation course with 90% score
- Register for a financial statement preparation course
- Attempt examinations, aiming for a 90% score
- Diligently study course materials weekly
11. OKRs to drive premium collection rate to 95% for improved investment income
- Drive premium collection rate to 95% for improved investment income
- Achieve steady growth in monthly investment income by 5%
- Increase monthly investment amounts by 5%
- Regularly rebalance portfolio based on market trends
- Diversify investment portfolio in various growth-oriented sectors
- Reduce outstanding premium payments by 20%
- Implement automated payment reminders for customers
- Offer incentives for early or regular payments
- Develop convenient digital premium payment options
- Increase monthly premium collection rates by 15%
- Conduct premium audits to identify inaccuracies
- Implement an effective reward program for consistent payers
- Send reminders before each payment's due date
12. OKRs to enhance organization skills for efficient billing management
- Enhance organization skills for efficient billing management
- Complete an advanced course in financial software systems for improved proficiency
- Research suitable advanced courses in financial software systems
- Enroll in the selected advanced financial software course
- Regularly study and complete coursework to enhance proficiency
- Organize weekly review meetings to monitor progress and identify areas of improvement
- Schedule weekly meetings with team for progress evaluation
- Design frameworks to monitor project advancements
- Establish metrics to identify improvement areas
- Implement a digital billing system to reduce processing errors by 30%
- Research and select appropriate digital billing system software
- Closely monitor error rates and make adjustments accordingly
- Train accounting staff on new billing system
13. OKRs to enhance management of service and admin account life cycles
- Enhance management of service and admin account life cycles
- Implement an automated life cycle management system for 25% of accounts
- Identify 25% of accounts for life cycle management system
- Choose a suitable automation software for implementation
- Begin implementation and monitor regularly for adjustments
- Train 85% of team members on updated life cycle management processes
- Monitor and document each member's training progress
- Identify team members unfamiliar with updated processes
- Schedule training sessions for these team members
- Lower account lifecycle management errors by 30%
- Install updated automation tools for account management
- Implement regular training on account lifecycle management for staff
- Promote a meticulous review process for every account change
14. OKRs to enhance the architecture of accounting, financial, and tax processes
- Enhance the architecture of accounting, financial, and tax processes
- Achieve at least a 15% increased in efficacy in financial reporting
- Provide thorough training for staff on financial reporting
- Standardize reporting templates and process
- Implement advanced financial management software
- Implement a new, streamlined accounting system capable of reducing process time by 30%
- Train staff on the new accounting system
- Identify inefficiencies in the current accounting system
- Procure or design a streamlined accounting software
- Successfully complete 100% of financial and tax process updates without disrupting business operations
- Test updates during low-impact business hours
- Regularly review existing financial and tax processes
- Develop and implement necessary process updates
15. OKRs to enhance a culture emphasizing accountability, resourcefulness, and growth
- Enhance a culture emphasizing accountability, resourcefulness, and growth
- Improve individual team member accountability by 20% as measured by project completions
- Implement a transparent tracking system for project progress
- Encourage peer reviews upon project completion
- Set clear personal deadlines for individual tasks
- Achieve a 25% increase in workflow efficiency through training and resource allocation
- Invest in upgrading work-related equipment and software
- Implement ongoing skills training for all team members
- Reassign tasks based on individual strengths and skills
- Elevate professional growth by implementing one educational seminar per department
- Select suitable topics for each department's educational seminar
- Schedule the seminars for all departments
- Identify industry experts to facilitate the seminars
Account Management Team OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tability's audit dashboard will highlight opportunities to improve OKRsTip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
Tability's check-ins will save you hours and increase transparencyTip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Account Management Team OKRs in a strategy map
Quarterly OKRs should have weekly updates to get all the benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
Tability's Strategy Map makes it easy to see all your org's OKRsIf you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Account Management Team OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to bolster and develop robust internal and external partnerships
- OKRs to establish robust strategies to prevent newsroom sellouts
- OKRs to establish a company-wide collaborative culture
- OKRs to expand brand awareness through social media marketing and influencer collaborations
- OKRs to drive 110% growth in MRR for our new product
- OKRs to strengthen collaboration and maximize the impact of public and private partnerships
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.