12 customisable OKR examples for Account Management Team
What are Account Management Team OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.
We have curated a selection of OKR examples specifically for Account Management Team to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Account Management Team OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Feel free to explore our tools:
- Use our free OKR generator
- Use Tability, a complete platform to set and track OKRs and initiatives, including a GPT-4 powered goal generator
Our customisable Account Management Team OKRs examples
You'll find below a list of Objectives and Key Results templates for Account Management Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to boost revenue by enhancing account management strategies
Boost revenue by enhancing account management strategies
Improve account profitability by reducing churn rate by 8%
Improve customer service responses and resolution time
Monitor customer interactions for potential churn signals
Implement customer loyalty programmes to encourage retention
Enable upselling opportunities by identifying 10% of existing accounts for expansion
Implement upselling strategies through targeted communication
Develop personalized upselling strategies for identified accounts
Analyze customer data to identify top 10% for potential account growth
Increase account renewals by 15% through improved client relationship strategies
Offer incentives for timely renewals
Implement frequent, personalized communication with existing clients
Develop and provide exclusive benefits for loyal customers
2. OKRs to improve efficiency in meeting accounting deadlines
Improve efficiency in meeting accounting deadlines
Achieve 100% on-time completion for end-of-month reconciliation
Perform weekly audits to maintain accuracy and timeliness
Assign specific roles and timelines to the team
Implement a daily monitoring system for all reconciliation tasks
Increase early completion rate by 10%
Streamline processes for quicker completion
Provide efficient training to improve early completion skills
Implement rewards for tasks completed ahead of schedule
Reduce late submission of reports by 20%
Introduce penalties for late report submissions
Regularly remind team about upcoming report due dates
Implement strict deadlines for submission of reports
3. OKRs to boost Overall Account Health
Boost Overall Account Health
Increase active account numbers by 20%
Implement a referral program to encourage current users to recruit others
Execute targeted marketing campaigns to attract potential users
Enhance user experience for higher customer satisfaction and retention
Reduce overdue balances by 30%
Enhance reminders and notices for due payments
Implement stricter payment deadlines and announce them clearly
Offer incentives for early or on-time payments
Align 90% of accounts with compliance standards
Arrange training on compliance standards for account management team
Implement necessary updates to align accounts with standards
Conduct individual reviews of existing accounts for compliance
4. OKRs to ensure completion of all account schedules and bank reconciliations
Ensure completion of all account schedules and bank reconciliations
Successfully complete and document all minor accounts' reconciliation by week 6
Reconcile discrepancies found in all reviewed accounts
Review all minor accounts for outstanding discrepancies
Document results of reconciliation for all accounts
Implement a new system to track bi-weekly progress of bank reconciliations
Train staff on using the new system
Identify suitable software for tracking reconciliation progress
Initiate regular bi-weekly update meetings
Initiate and finish 100% reconciliation of 10 major accounts within first 4 weeks
Begin reconciling the discrepancies for each account
Identify the 10 major accounts requiring reconciliation
Complete reconciliation process for all accounts
5. OKRs to implement effective annual success plans
Implement effective annual success plans
Get 80% positive feedback on implemented success plans from account holders
Regularly solicit feedback on the success plan from account holders
Adjust and improve the success plan based on the collected feedback
Implement a robust, customer-focused success plan for account holders
Establish rapport with 10 unique strategic account drivers
Initiate contact, introduce self, and establish connection
Identify and research 10 key strategic account drivers
Maintain regular communication and demonstrate understanding of their business needs
Develop and solidify 5 long-term strategies for major accounts
Identify top 5 major accounts needing strategic development
Regularly review and revise strategies to assure ongoing effectiveness
Establish strategies focusing on long-term client growth and retention
6. OKRs to improve invoice processing and payment efficiency
Improve invoice processing and payment efficiency
Increase on-time payments by 30%
Offer incentives for early or on-time payments
Implement reminders for due payments through email or texts
Improve payment platforms for easier transactions
Reduce invoice processing errors by 20%
Regularly review and audit processed invoices
Train staff thoroughly on proper invoice processing
Implement a reliable automated invoice processing system
Reduce average invoice processing time by 15%
Regularly review and improve invoicing processes
Train staff on efficient invoice handling procedures
Implement automated invoice processing software
7. OKRs to boost efficiency, unify team, and grow account base
Boost efficiency, unify team, and grow account base
Increase productivity rates by 25% through process optimization
Implement new technologies for process automation
Identify inefficiencies in current work processes
Train staff in optimized work methodologies
Foster team collaboration resulting in 15% improvement in project completion rates
Assign collaborative tasks to increase interdependence and communication
Establish a systematic approach to project management
Implement regular team building exercises and workshops
Acquire 30 new accounts through targeted marketing strategies
Follow up and close on leads
Identify potential clients through market research
Develop and implement targeted marketing campaign
8. OKRs to enhance competency in preparing financial statements
Enhance competency in preparing financial statements
Prepare and review three sample financial statements error-free
Prepare three sample financial statements
Verify and proofread statements for errors
Collect necessary financial data and records
Obtain feedback from a seasoned financial analyst on the prepared statements
Share prepared statements with chosen analyst
Request review and feedback on those statements
Identify experienced financial analyst in the field
Complete a comprehensive financial statements preparation course with 90% score
Register for a financial statement preparation course
Attempt examinations, aiming for a 90% score
Diligently study course materials weekly
9. OKRs to drive premium collection rate to 95% for improved investment income
Drive premium collection rate to 95% for improved investment income
Achieve steady growth in monthly investment income by 5%
Increase monthly investment amounts by 5%
Regularly rebalance portfolio based on market trends
Diversify investment portfolio in various growth-oriented sectors
Reduce outstanding premium payments by 20%
Implement automated payment reminders for customers
Offer incentives for early or regular payments
Develop convenient digital premium payment options
Increase monthly premium collection rates by 15%
Conduct premium audits to identify inaccuracies
Implement an effective reward program for consistent payers
Send reminders before each payment's due date
10. OKRs to enhance organization skills for efficient billing management
Enhance organization skills for efficient billing management
Complete an advanced course in financial software systems for improved proficiency
Research suitable advanced courses in financial software systems
Enroll in the selected advanced financial software course
Regularly study and complete coursework to enhance proficiency
Organize weekly review meetings to monitor progress and identify areas of improvement
Schedule weekly meetings with team for progress evaluation
Design frameworks to monitor project advancements
Establish metrics to identify improvement areas
Implement a digital billing system to reduce processing errors by 30%
Research and select appropriate digital billing system software
Closely monitor error rates and make adjustments accordingly
Train accounting staff on new billing system
11. OKRs to enhance the architecture of accounting, financial, and tax processes
Enhance the architecture of accounting, financial, and tax processes
Achieve at least a 15% increased in efficacy in financial reporting
Provide thorough training for staff on financial reporting
Standardize reporting templates and process
Implement advanced financial management software
Implement a new, streamlined accounting system capable of reducing process time by 30%
Train staff on the new accounting system
Identify inefficiencies in the current accounting system
Procure or design a streamlined accounting software
Successfully complete 100% of financial and tax process updates without disrupting business operations
Test updates during low-impact business hours
Regularly review existing financial and tax processes
Develop and implement necessary process updates
12. OKRs to enhance a culture emphasizing accountability, resourcefulness, and growth
Enhance a culture emphasizing accountability, resourcefulness, and growth
Improve individual team member accountability by 20% as measured by project completions
Implement a transparent tracking system for project progress
Encourage peer reviews upon project completion
Set clear personal deadlines for individual tasks
Achieve a 25% increase in workflow efficiency through training and resource allocation
Invest in upgrading work-related equipment and software
Implement ongoing skills training for all team members
Reassign tasks based on individual strengths and skills
Elevate professional growth by implementing one educational seminar per department
Select suitable topics for each department's educational seminar
Schedule the seminars for all departments
Identify industry experts to facilitate the seminars
Account Management Team OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/tability-insights-board.e70f9466.png)
Tip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/checkins-graph.b2aec458.png)
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Account Management Team OKRs in a strategy map
Quarterly OKRs should have weekly updates to get all the benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
![A strategy map in Tability](https://tability-templates-v2.vercel.app/_next/static/media/tability_strategy_map.2ad25843.png)
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Account Management Team OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to implement strategies to decrease recovery time
OKRs to enhance employee dedication via communication optimization
OKRs to boost frequency of customer repeat purchases
OKRs to build a robust and efficient Cloud Center of Excellence
OKRs to enhance product-market fit by conducting customer research and implementing user feedback
OKRs to enhance precision and productivity of tax and accounting operations
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
Create more examples in our app
You can use Tability to create OKRs with AI – and keep yourself accountable 👀
Tability is a unique goal-tracking platform built to save hours at work and help teams stay on top of their goals.
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