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9 OKR examples for Service Infrastructure

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What are Service Infrastructure OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.

We understand that setting OKRs can be challenging, so we have prepared a set of examples tailored for Service Infrastructure. Take a peek at the templates below to find inspiration and kickstart your goal-setting process.

If you want to learn more about the framework, you can read our OKR guide online.

How to write your own Service Infrastructure OKRs

1. Get tailored OKRs with an AI

You'll find some examples below, but it's likely that you have very specific needs that won't be covered.

You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.

Tability will then use your prompt to generate a fully editable OKR template.

Watch the video below to see it in action 👇

Option 2. Optimise existing OKRs with Tability Feedback tool

If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.

AI feedback for OKRs in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.

You can then decide to accept the suggestions or dismiss them if you don't agree.

Option 3. Use the free OKR generator

If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.

Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.

Service Infrastructure OKRs examples

You will find in the next section many different Service Infrastructure Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).

Hope you'll find this helpful!

OKRs to enhance service infrastructure to improve customer satisfaction

  • ObjectiveImprove customer satisfaction through enhanced service infrastructure
  • KREnhance service infrastructure to achieve a 10% reduction in customer complaints
  • KRImplement a customer feedback system resulting in a 15% increase in positive feedback
  • TaskTrain employees to address customer concerns effectively and efficiently
  • TaskAnalyze feedback data to identify areas for improvement and implement necessary changes
  • TaskConduct a survey to gather customer feedback on a regular basis
  • TaskImplement a rewards program to incentivize customers to provide positive feedback
  • KRReduce average resolution time by 20% through optimized service processes
  • TaskRegularly evaluate and update service technology and tools to improve response time
  • TaskStreamline service protocols and eliminate unnecessary steps to expedite resolution time
  • TaskImplement training programs to enhance the skills and efficiency of service representatives
  • TaskIdentify bottlenecks in service process through thorough analysis and data examination
  • KRIncrease customer satisfaction score by 10% through improved service response time

OKRs to enhance reliability and performance across all services

  • ObjectiveEnhance reliability and performance across all services
  • KRReduce service response time by 15%
  • TaskImplement efficient customer service training programs
  • TaskEvaluate and streamline service processes
  • TaskUpgrade customer service management software
  • KRDecrease service related customer complaints by 20%
  • TaskImplement comprehensive staff training for improved customer service
  • TaskRegularly review and improve service quality
  • TaskEnhance customer complaint handling procedures
  • KRIncrease server uptime to 99.9% across all services
  • TaskEnhance monitoring systems to preemptively detect issues
  • TaskApply regular updates, patches, and maintenance schedules
  • TaskImplement redundant hardware and failover technology in server infrastructure

OKRs to enhance scalability and efficiency of deployed cloud systems

  • ObjectiveEnhance scalability and efficiency of deployed cloud systems
  • KRReduce infrastructure costs by 15% through optimization of cloud services
  • TaskImplement cost-efficient cloud service solutions
  • TaskIdentify potential areas for resource optimization
  • TaskPerform comprehensive audit of existing cloud service usage
  • KRSuccessfully achieve 99.9% uptime across all deployed cloud services
  • TaskImplement robust redundancy measures for every service
  • TaskUtilize real-time notifications for immediate incident response
  • TaskRegularly monitor and assess cloud service performance and health
  • KRImplement upgrades for 3 existing cloud architectures to improve performance benchmarks
  • TaskExecute upgrades on the 3 existing systems
  • TaskResearch available cloud architecture upgrades
  • TaskIdentify performance shortcomings in current cloud architectures

OKRs to efficiently eliminate the existing datacenter to minimize costs

  • ObjectiveEfficiently eliminate the existing datacenter to minimize costs
  • KRReduce data center infrastructure costs by 20% through efficient decommissioning
  • TaskIdentify underutilized or outdated equipment for decommissioning
  • TaskEvaluate effectiveness of current data center infrastructure
  • TaskImplement efficient decommissioning processes to reduce costs
  • KRAchieve 30% cost savings by transitioning to cloud-based services
  • TaskAnalyze cost comparison between current and cloud-based services
  • TaskDevelop and implement transition plan to cloud services
  • TaskIdentify potential cloud-based service providers
  • KRTrain IT team to manage new services, increasing operational efficiency by 25%
  • TaskEvaluate performance improvements post-training
  • TaskIdentify necessary training for IT team for new services
  • TaskSchedule and conduct IT training sessions

OKRs to successfully migrate on-premises infrastructure to cloud service

  • ObjectiveSuccessfully migrate on-premises infrastructure to cloud service
  • KRTrain all team members on how to use the new cloud service effectively
  • TaskSchedule training sessions for all team members
  • TaskIdentify suitable training course for new cloud service
  • TaskMonitor and assess team's proficiency post-training
  • KRComplete migration of all essential data and applications using cloud service
  • TaskBegin transferring prioritized data to the cloud service
  • TaskAssess and categorize all data and applications for migration
  • TaskConduct thorough post-migration testing and verification
  • KRAchieve cost savings of at least 20% compared to current on-premises setup
  • TaskEstablish and implement a company-wide energy saving program
  • TaskEvaluate and implement more efficient, cost-effective technologies
  • TaskInitiate negotiations with current vendors for price reductions

OKRs to enhance IT stability in the DACH region through strategic global and local collaborations

  • ObjectiveEnhance IT stability in the DACH region through strategic global and local collaborations
  • KRImplement 2 new IT infrastructure projects successfully with minimized downtime
  • TaskImplement projects during least busy hours to minimize disruption
  • TaskPrioritize tasks, delegate accordingly, and monitor progress regularly
  • TaskIdentify required resources and create detailed project plans for each system
  • KRSecure 3 new strategic partnerships with reputable IT service providers by end of Q2
  • TaskFinalize and formalize partnership agreements
  • TaskIdentify reputable IT service providers for potential partnership
  • TaskSet up meetings to present partnership proposals
  • KRAchieve a 25% reduction in IT-related complaints/issues from regional stakeholders
  • TaskImprove IT infrastructure for enhanced efficiency
  • TaskImplement advanced IT troubleshooting training for staff
  • TaskEstablish effective communication channels for IT issues

OKRs to improve Stability of E-commerce Platform

  • ObjectiveImprove Stability of E-commerce Platform
  • KRAchieve a 95% uptime rate for payment processing services by collaborating with reliable payment service providers
  • KRDecrease platform downtime by 20% through infrastructure upgrades and proactive monitoring
  • TaskUpgrade critical infrastructure components to ensure better performance and increased reliability
  • TaskEstablish regular maintenance and testing schedules to minimize unexpected downtime occurrences
  • TaskImplement improved monitoring systems to detect potential issues and address them proactively
  • TaskConduct infrastructure analysis to identify areas requiring upgrades for minimizing downtime
  • KRIncrease average page load speed by 15% through performance optimization techniques
  • TaskOptimize and compress images to reduce their file sizes
  • TaskEnable cache settings to store static content and speed up page loading
  • TaskReduce server response time by optimizing database queries and code efficiency
  • TaskMinimize the number of HTTP requests by combining CSS and JavaScript files
  • KRReduce customer support tickets related to technical issues by 25% through bug fixes and system improvements
  • TaskConduct thorough analysis of customer support tickets to identify common technical issues
  • TaskCollaborate with development team to prioritize and address identified bugs for resolution
  • TaskImplement regular system maintenance and updates to prevent potential technical issues
  • TaskEnhance user interface and provide clear instructions for self-help troubleshooting on customer portal

OKRs to successful migration of services from OnPremise to cloud

  • ObjectiveSuccessful migration of services from OnPremise to cloud
  • KRIdentify and categorize all OnPremise services for migration by end of Week 3
  • TaskCompile a list of all OnPremise services currently in use
  • TaskCategorize each service based on priority for migration
  • TaskCreate a detailed migration schedule by end of Week 3
  • KRConduct post-migration validation to ensure 100% functionality for all migrated services
  • TaskVerify functionality of every migrated service
  • TaskResolve any identified post-migration issues
  • TaskConduct post-migration system checks
  • KRAchieve 70% service migration while ensuring zero disruption in client services
  • TaskIdentify and prioritize critical services for migration
  • TaskDevelop and execute a detailed migration plan
  • TaskContinuously monitor and troubleshoot during migration

OKRs to efficiently migrate services and databases to Google Cloud

  • ObjectiveEfficiently migrate services and databases to Google Cloud
  • KRAchieve minimal downtime during the migration process
  • TaskConduct regular communication regarding the migration process with all relevant stakeholders
  • TaskPerform a thorough assessment of the existing infrastructure and identify potential issues
  • TaskDevelop a detailed migration plan with clear timelines and allocated resources
  • TaskImplement redundancy measures and backup systems to minimize the impact of any disruptions
  • KROptimize costs by analyzing and implementing cost-effective solutions in Google Cloud
  • TaskIdentify and eliminate any unnecessary services or resources to reduce expenses
  • TaskRegularly monitor and review cost reports and adjust strategies accordingly
  • TaskResearch and implement more cost-effective alternatives or optimized configurations for existing services
  • TaskConduct a thorough analysis of current Google Cloud services and associated costs
  • KREnsure seamless data migration from existing databases to Google Cloud
  • TaskPerform necessary data cleansing and transformation to ensure compatibility with Google Cloud
  • TaskAssess current database structure and data volume for smooth migration planning
  • TaskCreate a detailed data migration strategy outlining steps, tools, and timelines
  • TaskExecute step-by-step migration process, verifying data integrity and minimizing downtime
  • KRSuccessfully migrate all services from current platform to Google Cloud

Service Infrastructure OKR best practices

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tip #2: Commit to weekly OKR check-ins

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.

Being able to see trends for your key results will also keep yourself honest.

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to track your Service Infrastructure OKRs

Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Service Infrastructure OKR templates

We have more templates to help you draft your team goals and OKRs.

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