4 OKR examples for Service Infrastructure
Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.
We understand that setting OKRs can be challenging, so we have prepared a set of examples tailored for Service Infrastructure. Take a peek at the templates below to find inspiration and kickstart your goal-setting process.
If you want to learn more about the framework, you can read more about the OKR meaning online.
Best practices for OKR
Your objectives should be ambitious, but achievable. Your key results should be measurable and time-bound. It can also be helfpul to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Building your own OKRs with AI
While we have some examples below, it's likely that you'll have specific scenarios that aren't covered here. There are 2 options available to you.
- Use our free OKRs generator
- Use Tability, a complete platform to set and track OKRs and initiatives – including a GPT-4 powered goal generator
How to track OKRs
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework.
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKRs-tracking platform to make things easier.
We recommend Tability for an easy way to set and track OKRs with your team.
Check out the 5 best OKR tracking templates to find the best way to monitor progress during the quarter.
Service Infrastructure OKRs templates
The examples have Service Infrastructure Objectives and Key Results, but they may also include the tasks that can help you get there.
OKRs to enhance service infrastructure to improve customer satisfaction
Improve customer satisfaction through enhanced service infrastructure
Enhance service infrastructure to achieve a 10% reduction in customer complaints- Implement a customer feedback system resulting in a 15% increase in positive feedback
Train employees to address customer concerns effectively and efficiently- Analyze feedback data to identify areas for improvement and implement necessary changes
- Conduct a survey to gather customer feedback on a regular basis
- Implement a rewards program to incentivize customers to provide positive feedback
- Reduce average resolution time by 20% through optimized service processes
- Regularly evaluate and update service technology and tools to improve response time
- Streamline service protocols and eliminate unnecessary steps to expedite resolution time
- Implement training programs to enhance the skills and efficiency of service representatives
- Identify bottlenecks in service process through thorough analysis and data examination
- Increase customer satisfaction score by 10% through improved service response time
OKRs to successfully migrate on-premises infrastructure to cloud service
- Successfully migrate on-premises infrastructure to cloud service
- Train all team members on how to use the new cloud service effectively
- Schedule training sessions for all team members
- Identify suitable training course for new cloud service
- Monitor and assess team's proficiency post-training
- Complete migration of all essential data and applications using cloud service
- Begin transferring prioritized data to the cloud service
- Assess and categorize all data and applications for migration
- Conduct thorough post-migration testing and verification
- Achieve cost savings of at least 20% compared to current on-premises setup
- Establish and implement a company-wide energy saving program
- Evaluate and implement more efficient, cost-effective technologies
- Initiate negotiations with current vendors for price reductions
OKRs to improve Stability of E-commerce Platform
- Improve Stability of E-commerce Platform
- Achieve a 95% uptime rate for payment processing services by collaborating with reliable payment service providers
- Decrease platform downtime by 20% through infrastructure upgrades and proactive monitoring
- Upgrade critical infrastructure components to ensure better performance and increased reliability
- Establish regular maintenance and testing schedules to minimize unexpected downtime occurrences
- Implement improved monitoring systems to detect potential issues and address them proactively
- Conduct infrastructure analysis to identify areas requiring upgrades for minimizing downtime
- Increase average page load speed by 15% through performance optimization techniques
- Optimize and compress images to reduce their file sizes
- Enable cache settings to store static content and speed up page loading
- Reduce server response time by optimizing database queries and code efficiency
- Minimize the number of HTTP requests by combining CSS and JavaScript files
- Reduce customer support tickets related to technical issues by 25% through bug fixes and system improvements
- Conduct thorough analysis of customer support tickets to identify common technical issues
- Collaborate with development team to prioritize and address identified bugs for resolution
- Implement regular system maintenance and updates to prevent potential technical issues
- Enhance user interface and provide clear instructions for self-help troubleshooting on customer portal
OKRs to efficiently migrate services and databases to Google Cloud
- Efficiently migrate services and databases to Google Cloud
- Achieve minimal downtime during the migration process
- Conduct regular communication regarding the migration process with all relevant stakeholders
- Perform a thorough assessment of the existing infrastructure and identify potential issues
- Develop a detailed migration plan with clear timelines and allocated resources
- Implement redundancy measures and backup systems to minimize the impact of any disruptions
- Optimize costs by analyzing and implementing cost-effective solutions in Google Cloud
- Identify and eliminate any unnecessary services or resources to reduce expenses
- Regularly monitor and review cost reports and adjust strategies accordingly
- Research and implement more cost-effective alternatives or optimized configurations for existing services
- Conduct a thorough analysis of current Google Cloud services and associated costs
- Ensure seamless data migration from existing databases to Google Cloud
- Perform necessary data cleansing and transformation to ensure compatibility with Google Cloud
- Assess current database structure and data volume for smooth migration planning
- Create a detailed data migration strategy outlining steps, tools, and timelines
- Execute step-by-step migration process, verifying data integrity and minimizing downtime
- Successfully migrate all services from current platform to Google Cloud
More OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to drastically improve onboarding and activation
- OKRs to establish a high-performing IT team
- OKRs to consistently publish high-quality content aligned with audience needs
- OKRs to improve OKR implementation and effectiveness
- OKRs to increase annual revenue to $30 million
- OKRs to attain an affordable, emissions-free vehicle
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: Complete 2024 OKR cheat sheet
- Blog posts: ODT Blog
- Success metrics: KPIs examples