Operations OKRs

OKRs are quickly gaining popularity as a goal-setting framework. But, it's not always easy to know how to write your goals, especially if it's your first time using OKRs.

We've tailored a list of OKRs examples for Operations to help you. You can look at any of the templates below to get some inspiration for your own goals.

Examples of OKRs for Operations

We've added Operations Objectives and Key Results, but also the initiatives that relate to the OKRs.

You'll find 3 OKRs examples for Operations below, and some extra tips to write better quarterly plans at the end.

OKRs to provide an awesome support experience

  • ObjectiveBe known for having legendary support
  • Key ResultImprove CSAT from 70% to 85%
  • TaskWrite FAQ for top 20 questions asked by users
  • Key ResultReduce first response time to 1h
  • TaskConnect support channels to Slack
  • TaskHave a clear rotation of on-support calls
  • Key ResultImprove average resolution time to be under 5h
  • TaskAdopt a clear escalation process to get faster help from devs
  • TaskCreate internal knowledge base for common issue

OKRs to improve team efficiency

  • ObjectiveCreate a internal system for knowledge sharing
  • Key ResultCreate 25 internal articles for knowledge sharing
  • Key ResultRun 5 internal workshops on better communication or collaboration
  • Key ResultTeam completed 40 total hours of video courses

OKRs to achieve record profitability

  • ObjectiveMake our org the most profitable, ever
  • Key ResultImprove Operating Margin by 45%
  • Key ResultImprove Gross Profit Margin (GPM) to 65%
  • Key ResultAchieve working capital turnover ratio of 2
  • Key ResultReduce Operating Expense ration from 80% to 70%
  • Key ResultDecrease Cost of Capital (COC) by 10%

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How to track your OKRs?

It's important to establish a cadence of check-ins for your Operations OKRs.

OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework.

Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, once you get comfortable you can graduate to a proper OKRs-tracking tool.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

Try Tability for your OKRs