A starting point for clearer priorities and measurable progress. Make the targets your own.
Increase user feedback submission rate by 20% through improved communication channels
Conduct user surveys and incorporate findings in product development
Increase user satisfaction score by 10% through better UX design
Host 3 cross-functional stakeholder workshops to prioritize user needs
Set your baseline. Check where you are today, then choose targets that stretch your team.
Agree on ownership. Give each key result a clear owner and a source of data.
Check in every week. Review the numbers, share confidence, and decide what needs attention.
A machine-readable version of this example for a script or AI assistant.
Customer success & support OKR example
Suggested timeframe: Set with your team
1 objective · 4 key results
Example targets. Adapt to your baseline before you start.---
title: Foster user-centric culture through stakeholder engagement
objectives:
- title: Drive a user-centric culture by engaging stakeholders
outcomes:
- title: Increase user feedback submission rate by 20% through improved communication
channels
from: 0.0
to: 100.0
score_format: _number_%
initiatives: []
- title: Conduct user surveys and incorporate findings in product development
from: 0.0
to: 100.0
score_format: _number_%
initiatives: []
- title: Increase user satisfaction score by 10% through better UX design
from: 0.0
to: 100.0
score_format: _number_%
initiatives: []
- title: Host 3 cross-functional stakeholder workshops to prioritize user needs
from: 0.0
to: 100.0
score_format: _number_%
initiatives: []
Enhance user satisfaction by 10%
Launch an effective project management tool
Enhance customer engagement through app adoption