15 customisable OKR examples for Satisfaction
What are Satisfaction OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
How you write your OKRs can make a huge difference on the impact that your team will have at the end of the quarter. But, it's not always easy to write a quarterly plan that focuses on outcomes instead of projects.
That's why we have created a list of OKRs examples for Satisfaction to help. You can use any of the templates below as a starting point to write your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Satisfaction OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable Satisfaction OKRs examples
We've added many examples of Satisfaction Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.
Hope you'll find this helpful!
1. OKRs to strengthen reporting capabilities in Workday for higher education sector
Strengthen reporting capabilities in Workday for higher education sector
Create and implement five new comprehensive higher education reports in Workday
Identify key data points for inclusion in comprehensive reports- Implement and test new reports in the live system
- Design five new report templates in Workday
- Increase satisfaction among higher education Workday users by 20% through improved reporting
- Implement feedback system for regular user experience reports
- Develop comprehensive training on advanced reporting features
- Enhance reporting interface for improved user-friendliness
- Complete specialized Workday reporting training for higher education within four weeks
- Allocate study hours weekly to complete the training
- Review and practice training topics weekly until proficient
- Register for specialized Workday reporting training for higher education
2. OKRs to enhance customer satisfaction in local car rental service
- Enhance customer satisfaction in local car rental service
- Reduce customer complaint cases by 20% through improving service quality
- Implement comprehensive customer service training for all staff
- Offer customer feedback options to identify problem areas
- Develop and implement solutions to address common complaints
- Increase customer satisfaction rates to 85% as measured by post-rental surveys
- Initroduce post-rental follow-ups to address issues
- Revamp the complaint resolution process
- Implement customer service training for all rental service representatives
- Achieve 15% repeat customers via the implementation of a loyalty program
- Monitor and regularly adjust the program based on customer feedback
- Design an attractive, accessible, and beneficial loyalty program
- Train staff to promote and explain the loyalty program
3. OKRs to enhance the service quality for customer satisfaction
- Enhance the service quality for customer satisfaction
- Achieve 98% on-time service delivery rate
- Implement efficient route planning and schedule system for deliveries
- Upgrade tracking and reporting mechanisms for more accuracy
- Improve staff training on time management and customer service
- Increase service usage by 20%
- Offer promotions or discounts encouraging more frequent usage
- Enhance service features to improve customer satisfaction and retention
- Implement targeted marketing campaigns to reach more potential customers
- Reduce customer complaints by 30%
- Regularly train staff in customer satisfaction strategies
- Implement and strictly follow customer service quality standards
- Inspect complaint feedback and make required improvements
4. OKRs to enhance service infrastructure to improve customer satisfaction
- Improve customer satisfaction through enhanced service infrastructure
- Enhance service infrastructure to achieve a 10% reduction in customer complaints
- Implement a customer feedback system resulting in a 15% increase in positive feedback
- Train employees to address customer concerns effectively and efficiently
- Analyze feedback data to identify areas for improvement and implement necessary changes
- Conduct a survey to gather customer feedback on a regular basis
- Implement a rewards program to incentivize customers to provide positive feedback
- Reduce average resolution time by 20% through optimized service processes
- Regularly evaluate and update service technology and tools to improve response time
- Streamline service protocols and eliminate unnecessary steps to expedite resolution time
- Implement training programs to enhance the skills and efficiency of service representatives
- Identify bottlenecks in service process through thorough analysis and data examination
- Increase customer satisfaction score by 10% through improved service response time
5. OKRs to enhance employee commuting efficiency and satisfaction
- Enhance employee commuting efficiency and satisfaction
- Achieve a satisfaction rate of 85% from the employee transport service survey
- Conduct a feedback survey after each trip to identify improvements
- Train drivers in customer service and safe driving practices
- Implement regular maintenance for all employee transport vehicles
- Increase company shuttle bus usage by 20%
- Increase employee awareness of the shuttle service
- Implement a reward program for frequent shuttle bus users
- Improve bus frequency during peak hours
- Implement a flexible commuting policy accessible to at least 90% of employees
- Survey employees on their commuting preferences and challenges
- Draft a customizable, flexible commuting policy
- Incorporate policy into company handbook for universal accessibility
6. OKRs to boost event participation and enhance attendee satisfaction
- Boost event participation and enhance attendee satisfaction
- Improve attendee feedback scores by 15%
- Implement training for staff on customer service skills
- Enhance event content based on previous feedback
- Develop targeted surveys for attendees after the event
- Increase online event registration by 20%
- Implement a robust social media marketing strategy
- Offer early registration discounts or incentives
- Improve website usability and registration process
- Launch at least two new interactive activities for event attendees
- Brainstorm concepts for interactive activities
- Implement the interactive activities at the event
- Develop detailed plans for two chosen activities
7. OKRs to improve IT service desk performance and customer satisfaction
- Improve IT service desk performance and customer satisfaction
- Achieve 90% customer satisfaction rating in user surveys
- Implement regular training for customer service team
- Develop customer-centric policies and strategies
- Establish a user feedback system post-service
- Increase first contact resolution rate to 80%
- Implement a robust knowledge management system
- Regularly monitor and analyze resolution metrics
- Train customer service team on effective problem-solving techniques
- Reduce average ticket resolution time by 20%
- Implement advanced ticket prioritization system
- Streamline communication processes within the team
- Provide comprehensive problem-solving training to staff
8. OKRs to amplify employee satisfaction and overall wellbeing
- Amplify employee satisfaction and overall wellbeing
- Implement 2 wellbeing initiatives based on employee feedback
- Communicate and launch initiatives to employees
- Develop action plans for the top 2 initiatives
- Review employee feedback on desired wellbeing initiatives
- Decrease annual employee turnover rate by 15%
- Provide competitive compensation and attractive benefits
- Improve employee morale with team building activities
- Implement comprehensive employee growth and development programs
- Increase employee satisfaction score by 20% through anonymous surveys
- Analyze feedback data to identify dissatisfaction areas
- Implement changes based on survey results
- Develop and distribute an anonymous employee satisfaction survey
9. OKRs to enhance customer satisfaction in car rental booking process
- Enhance customer satisfaction in car rental booking process
- Implement user-friendly interface increasing customer engagement by 35%
- Conduct user testing to understand interface improvement needs
- Collaborate with design team to create responsive layout
- Monitor analytics to track increased customer engagement
- Reduce booking errors and cancellation by 30%
- Provide training for staff on efficient booking management
- Implement a double-check system before finalizing bookings
- Introduce customer verification steps to reduce errors
- Increase customer service response time by 40%
- Implement comprehensive training for customer service representatives
- Hire more customer service representatives
- Invest in efficient customer service software
10. OKRs to enhance spendability for improved customer satisfaction
- Enhance spendability for improved customer satisfaction
- Implement 2 new customer-focused promotional campaigns
- Execute and monitor the promotional campaigns
- Identify potential customer needs and interests for promotional campaigns
- Develop strategies and materials for two new campaigns
- Increase monthly budget allocation to customers by 20%
- Implement the new increased budget into the financial plan
- Determine a 20% increase of these individual amounts
- Calculate the current budget allocation for each customer
- Improve customer service training to decrease complaints by 30%
- Implement comprehensive customer service training program
- Address complaint areas during team coaching sessions
- Monitor and assess staff's interaction with customers
11. OKRs to boost overall employee satisfaction and reduce turnover
- Boost overall employee satisfaction and reduce turnover
- Decrease voluntary employee turnover rate by 10%
- Implement a comprehensive employee engagement and satisfaction program
- Increase opportunities for employee advancement and skill development
- Enhance employee benefits and incentive packages
- Increase employee engagement score by 15% in company-wide surveys
- Implement regular team-building events for employee bonding
- Provide regular recognition for employees' accomplishments
- Conduct an open forum for feedback and suggestions
- Enhance internal promotion rate by 20%
- Increase communication about available promotion opportunities
- Implement ongoing skills training for all employees
- Develop clear promotion pathways with performance benchmarks
12. OKRs to improve user satisfaction through comprehensive training
- Enhance user satisfaction through upgraded training
- Increase user satisfaction score by 15%
- Decrease average response time to support tickets by 30%
- Improve user retention rate by 10%
- Increase completion rate of comprehensive training by 20%
13. OKRs to improve employee engagement by increasing satisfaction by 10%
- Boost employee engagement satisfaction
- Conduct pulse surveys and achieve a response rate of 80%
- Host monthly team-building activities with 75% participation rate
- Increase quarterly recognition awards by 20%
- Identify top 3 areas for improvement through survey results and implement action plans
14. OKRs to improve ticket resolution process in DACH region
- Improve ticket resolution process in DACH region
- Implement effective process in 95% of DACH tickets
- Develop clear, concise guidelines for handling DACH tickets
- Monitor and evaluate ticket resolution success rates
- Train staff on new ticket handling procedures
- Decrease average ticket resolution time by 25%
- Implement more efficient ticket sorting and prioritization systems
- Train team in advanced problem-solving techniques
- Introduce automation wherever possible
- Increase customer satisfaction with resolution process by 30%
- Implement a comprehensive training program for customer service representatives
- Develop and introduce a streamlined, multi-channel complaint resolution system
- Conduct surveys to identify areas of dissatisfaction in the resolution process
15. OKRs to improve overall customer satisfaction
- Improve overall customer satisfaction
- Increase positive feedback response rate by 20%
- Send follow-up reminders to non-respondents
- Offer incentives for completing feedback surveys
- Develop a short, engaging feedback form for customers
- Implement response strategy for all negative reviews within 48 hours
- Delegate review responses to team members
- Design a standard reply for all negative reviews
- Monitor reviews and response times daily
- Decrease negative reviews by 15%
- Initiate a customer feedback follow-up system to resolve issues promptly
- Improve customer service training for better customer interactions
- Implement strict quality control measures for products
Satisfaction OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tability's audit dashboard will highlight opportunities to improve OKRsTip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tability's check-ins will save you hours and increase transparencyTip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Satisfaction OKRs in a strategy map
OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
Tability's Strategy Map makes it easy to see all your org's OKRsIf you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Satisfaction OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to reinforce innovation within the finance department operations
- OKRs to build a comprehensive new customer CRM database
- OKRs to secure admission in a reputed college post May 21
- OKRs to successfully complete annual security training
- OKRs to increase performance opportunities for musicians
- OKRs to graduate on schedule without extra classes
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.