15 customisable OKR examples for Satisfaction

What are Satisfaction OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

How you write your OKRs can make a huge difference on the impact that your team will have at the end of the quarter. But, it's not always easy to write a quarterly plan that focuses on outcomes instead of projects.

That's why we have created a list of OKRs examples for Satisfaction to help. You can use any of the templates below as a starting point to write your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Satisfaction OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Feel free to explore our tools:

Use our free OKR generator
Use Tability, a complete platform to set and track OKRs and initiatives, including a GPT-4 powered goal generator

Our customisable Satisfaction OKRs examples

We've added many examples of Satisfaction Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.

Hope you'll find this helpful!

1. OKRs to strengthen reporting capabilities in Workday for higher education sector

Strengthen reporting capabilities in Workday for higher education sector
Create and implement five new comprehensive higher education reports in Workday
Identify key data points for inclusion in comprehensive reports
Implement and test new reports in the live system
Design five new report templates in Workday
Increase satisfaction among higher education Workday users by 20% through improved reporting
Implement feedback system for regular user experience reports
Develop comprehensive training on advanced reporting features
Enhance reporting interface for improved user-friendliness
Complete specialized Workday reporting training for higher education within four weeks
Allocate study hours weekly to complete the training
Review and practice training topics weekly until proficient
Register for specialized Workday reporting training for higher education

workday-reporting user-satisfaction data-analyst user-satisfaction-analyst higher-education-reports-development-team workday-user-satisfaction-improvement-team

Implement this OKR

2. OKRs to enhance customer satisfaction in local car rental service

Enhance customer satisfaction in local car rental service
Reduce customer complaint cases by 20% through improving service quality
Implement comprehensive customer service training for all staff
Offer customer feedback options to identify problem areas
Develop and implement solutions to address common complaints
Increase customer satisfaction rates to 85% as measured by post-rental surveys
Initroduce post-rental follow-ups to address issues
Revamp the complaint resolution process
Implement customer service training for all rental service representatives
Achieve 15% repeat customers via the implementation of a loyalty program
Monitor and regularly adjust the program based on customer feedback
Design an attractive, accessible, and beneficial loyalty program
Train staff to promote and explain the loyalty program

customer-satisfaction loyalty-program customer-service-representative staff-trainer customer-service-team retention-team

Implement this OKR

3. OKRs to enhance the service quality for customer satisfaction

Enhance the service quality for customer satisfaction
Achieve 98% on-time service delivery rate
Implement efficient route planning and schedule system for deliveries
Upgrade tracking and reporting mechanisms for more accuracy
Improve staff training on time management and customer service
Increase service usage by 20%
Offer promotions or discounts encouraging more frequent usage
Enhance service features to improve customer satisfaction and retention
Implement targeted marketing campaigns to reach more potential customers
Reduce customer complaints by 30%
Regularly train staff in customer satisfaction strategies
Implement and strictly follow customer service quality standards
Inspect complaint feedback and make required improvements

customer-satisfaction service-quality customer-service-manager marketing-manager customer-service-team marketing-team

Implement this OKR

4. OKRs to enhance service infrastructure to improve customer satisfaction

Improve customer satisfaction through enhanced service infrastructure
Enhance service infrastructure to achieve a 10% reduction in customer complaints
Implement a customer feedback system resulting in a 15% increase in positive feedback
Train employees to address customer concerns effectively and efficiently
Analyze feedback data to identify areas for improvement and implement necessary changes
Conduct a survey to gather customer feedback on a regular basis
Implement a rewards program to incentivize customers to provide positive feedback
Reduce average resolution time by 20% through optimized service processes
Regularly evaluate and update service technology and tools to improve response time
Streamline service protocols and eliminate unnecessary steps to expedite resolution time
Implement training programs to enhance the skills and efficiency of service representatives
Identify bottlenecks in service process through thorough analysis and data examination
Increase customer satisfaction score by 10% through improved service response time

customer-satisfaction service-infrastructure operations-manager customer-service-representative service-improvement-team it-support-team

Implement this OKR

5. OKRs to enhance customer satisfaction in car rental booking process

Enhance customer satisfaction in car rental booking process
Implement user-friendly interface increasing customer engagement by 35%
Conduct user testing to understand interface improvement needs
Collaborate with design team to create responsive layout
Monitor analytics to track increased customer engagement
Reduce booking errors and cancellation by 30%
Provide training for staff on efficient booking management
Implement a double-check system before finalizing bookings
Introduce customer verification steps to reduce errors
Increase customer service response time by 40%
Implement comprehensive training for customer service representatives
Hire more customer service representatives
Invest in efficient customer service software

customer-satisfaction car-rental-booking design-team customer-service-representatives user-testing-team booking-management-team

Implement this OKR

6. OKRs to enhance spendability for improved customer satisfaction

Enhance spendability for improved customer satisfaction
Implement 2 new customer-focused promotional campaigns
Execute and monitor the promotional campaigns
Identify potential customer needs and interests for promotional campaigns
Develop strategies and materials for two new campaigns
Increase monthly budget allocation to customers by 20%
Implement the new increased budget into the financial plan
Determine a 20% increase of these individual amounts
Calculate the current budget allocation for each customer
Improve customer service training to decrease complaints by 30%
Implement comprehensive customer service training program
Address complaint areas during team coaching sessions
Monitor and assess staff's interaction with customers

customer-satisfaction budget-enhancement financial-planner customer-service-manager finance-team customer-service-team

Implement this OKR

7. OKRs to boost overall employee satisfaction and reduce turnover

Boost overall employee satisfaction and reduce turnover
Decrease voluntary employee turnover rate by 10%
Implement a comprehensive employee engagement and satisfaction program
Increase opportunities for employee advancement and skill development
Enhance employee benefits and incentive packages
Increase employee engagement score by 15% in company-wide surveys
Implement regular team-building events for employee bonding
Provide regular recognition for employees' accomplishments
Conduct an open forum for feedback and suggestions
Enhance internal promotion rate by 20%
Increase communication about available promotion opportunities
Implement ongoing skills training for all employees
Develop clear promotion pathways with performance benchmarks

employee-satisfaction turnover-rate human-resource-manager team-leader human-resource-team team-leaders-and-managers

Implement this OKR

8. OKRs to improve user satisfaction through comprehensive training

Enhance user satisfaction through upgraded training
Increase user satisfaction score by 15%
Decrease average response time to support tickets by 30%
Improve user retention rate by 10%
Increase completion rate of comprehensive training by 20%

user-satisfaction training training-manager customer-support-representative ux-designer

Implement this OKR

9. OKRs to improve employee engagement by increasing satisfaction by 10%

Boost employee engagement satisfaction
Conduct pulse surveys and achieve a response rate of 80%
Host monthly team-building activities with 75% participation rate
Increase quarterly recognition awards by 20%
Identify top 3 areas for improvement through survey results and implement action plans

employee-engagement satisfaction hr-manager team-supervisor hr-team employee-engagement-committee

Implement this OKR

10. OKRs to improve ticket resolution process in DACH region

Improve ticket resolution process in DACH region
Implement effective process in 95% of DACH tickets
Develop clear, concise guidelines for handling DACH tickets
Monitor and evaluate ticket resolution success rates
Train staff on new ticket handling procedures
Decrease average ticket resolution time by 25%
Implement more efficient ticket sorting and prioritization systems
Train team in advanced problem-solving techniques
Introduce automation wherever possible
Increase customer satisfaction with resolution process by 30%
Implement a comprehensive training program for customer service representatives
Develop and introduce a streamlined, multi-channel complaint resolution system
Conduct surveys to identify areas of dissatisfaction in the resolution process

ticket-resolution customer-satisfaction customer-service-representatives problem-solving-team ticket-resolution-team customer-satisfaction-team

Implement this OKR

11. OKRs to improve overall customer satisfaction

Improve overall customer satisfaction
Increase positive feedback response rate by 20%
Send follow-up reminders to non-respondents
Offer incentives for completing feedback surveys
Develop a short, engaging feedback form for customers
Implement response strategy for all negative reviews within 48 hours
Delegate review responses to team members
Design a standard reply for all negative reviews
Monitor reviews and response times daily
Decrease negative reviews by 15%
Initiate a customer feedback follow-up system to resolve issues promptly
Improve customer service training for better customer interactions
Implement strict quality control measures for products

customer-satisfaction quality-control customer-service-representative quality-control-officer customer-service-team quality-assurance-team

Implement this OKR

12. OKRs to enhance satisfaction of wealth management clients

Enhance satisfaction of wealth management clients
Increase client satisfaction scores by 20% through improved personalization
Regularly seek client feedback for service improvements
Train staff for personalized customer interactions
Implement customer relationship management software for tailored services
Decrease client complaint rates by 15% via proactive communication
Implement regular updates on service improvements to all clients
Establish a client feedback system for early issue detection
Train staff on proactive communication strategies
Launch 2 new features in the client portal based on client feedback analysis
Implement new features in the client portal
Develop and test the new features
Identify desired features from client feedback analysis

client-satisfaction proactive-communication wealth-management-consultant client-service-manager wealth-management-team customer-service-team

Implement this OKR

13. OKRs to enhance region-wide cooperation to exceed customer satisfaction

Enhance region-wide cooperation to exceed customer satisfaction
Successfully implement three new collaborative tools for superior customer service
Monitor and evaluate the effectiveness of the new tools
Train customer service team on using the new tools
Identify appropriate new collaborative tools for customer service use
Increase customer satisfaction score by 15% through improved collaborative processes
Implement team training on efficient collaborative processes
Evaluate and revise collaboration-oriented workflows
Introduce customer feedback systems for process improvement
Reduce customer complaints by 10% by enhancing collaborative efforts
Implement weekly communication training for the customer service team
Introduce collaborative problem-solving sessions in weekly meetings
Establish a feedback loop with customers for continuous improvement

customer-satisfaction collaborative-tools customer-service-team training-specialist customer-service-department training-and-development-department

Implement this OKR

14. OKRs to boost employee satisfaction post-adaptation

Boost employee satisfaction post-adaptation
Increase participation in adaptation-related activities by 70%
Create significant rewards for active engagement in adaptation-related activities
Develop motivational training programs for participants in these activities
Improve visibility of these activities through advertising and social media campaigns
Achieve 90% positive responses in post-change satisfaction surveys
Implement comprehensive training for new procedures
Survey employees before, during, after change
Provide clear communication surrounding change
Reduce workplace complaints related to adaptation by 40%
Create a robust employee feedback system
Enhance company-wide communication channels
Implement regular team-building exercises and workshops

employee-satisfaction adaptation human-resources-manager team-leaders human-resources-team department-teams

Implement this OKR

15. OKRs to enhance satisfaction levels of our clients

Enhance satisfaction levels of our clients
Increase Net Promoter Score (NPS) by 15 points by enhancing customer interaction
Implement service training programs to improve customer interaction
Streamline the feedback collection process for enhanced customer experience
Develop personalized customer engagement strategies
Achieve a 30% improvement in Customer Satisfaction Score (CSAT) via feedback implementation
Prioritize improvements based on feedback received
Collect and analyze all customer feedback regularly
Implement changes and measure their effects
Decrease customer complaints by 20% through improving product quality and service deliverance
Regularly solicit customer feedback to address issues promptly
Implement rigorous quality control checks for product manufacturing
Enhance customer service training for all representatives

enhanced-customer-satisfaction feedback-implementation customer-service-representative product-quality-inspector customer-service-team product-manufacturing-team

Implement this OKR

Satisfaction OKR best practices to boost success

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to weekly OKR check-ins

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.

Being able to see trends for your key results will also keep yourself honest.

Tability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to turn your Satisfaction OKRs in a strategy map

OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:

It brings the goals back to the top of the mind
It will highlight poorly set OKRs
It will surface execution risks
It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

Tability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Satisfaction OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

To learn: What is the meaning of OKRs
Blog posts: ODT Blog
Success metrics: KPIs examples

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