15 OKR examples for Satisfaction

What are Satisfaction OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

How you write your OKRs can make a huge difference on the impact that your team will have at the end of the quarter. But, it's not always easy to write a quarterly plan that focuses on outcomes instead of projects.

That's why we have created a list of OKRs examples for Satisfaction to help. You can use any of the templates below as a starting point to write your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Satisfaction OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Feel free to explore our tools:

Our Satisfaction OKRs examples

We've added many examples of Satisfaction Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.

Hope you'll find this helpful!

OKRs to strengthen reporting capabilities in Workday for higher education sector

  • ObjectiveStrengthen reporting capabilities in Workday for higher education sector
  • Key ResultCreate and implement five new comprehensive higher education reports in Workday
  • TaskIdentify key data points for inclusion in comprehensive reports
  • TaskImplement and test new reports in the live system
  • TaskDesign five new report templates in Workday
  • Key ResultIncrease satisfaction among higher education Workday users by 20% through improved reporting
  • TaskImplement feedback system for regular user experience reports
  • TaskDevelop comprehensive training on advanced reporting features
  • TaskEnhance reporting interface for improved user-friendliness
  • Key ResultComplete specialized Workday reporting training for higher education within four weeks
  • TaskAllocate study hours weekly to complete the training
  • TaskReview and practice training topics weekly until proficient
  • TaskRegister for specialized Workday reporting training for higher education

OKRs to enhance service infrastructure to improve customer satisfaction

  • ObjectiveImprove customer satisfaction through enhanced service infrastructure
  • Key ResultEnhance service infrastructure to achieve a 10% reduction in customer complaints
  • Key ResultImplement a customer feedback system resulting in a 15% increase in positive feedback
  • TaskTrain employees to address customer concerns effectively and efficiently
  • TaskAnalyze feedback data to identify areas for improvement and implement necessary changes
  • TaskConduct a survey to gather customer feedback on a regular basis
  • TaskImplement a rewards program to incentivize customers to provide positive feedback
  • Key ResultReduce average resolution time by 20% through optimized service processes
  • TaskRegularly evaluate and update service technology and tools to improve response time
  • TaskStreamline service protocols and eliminate unnecessary steps to expedite resolution time
  • TaskImplement training programs to enhance the skills and efficiency of service representatives
  • TaskIdentify bottlenecks in service process through thorough analysis and data examination
  • Key ResultIncrease customer satisfaction score by 10% through improved service response time

OKRs to enhance spendability for improved customer satisfaction

  • ObjectiveEnhance spendability for improved customer satisfaction
  • Key ResultImplement 2 new customer-focused promotional campaigns
  • TaskExecute and monitor the promotional campaigns
  • TaskIdentify potential customer needs and interests for promotional campaigns
  • TaskDevelop strategies and materials for two new campaigns
  • Key ResultIncrease monthly budget allocation to customers by 20%
  • TaskImplement the new increased budget into the financial plan
  • TaskDetermine a 20% increase of these individual amounts
  • TaskCalculate the current budget allocation for each customer
  • Key ResultImprove customer service training to decrease complaints by 30%
  • TaskImplement comprehensive customer service training program
  • TaskAddress complaint areas during team coaching sessions
  • TaskMonitor and assess staff's interaction with customers

OKRs to improve user satisfaction through comprehensive training

  • ObjectiveEnhance user satisfaction through upgraded training
  • Key ResultIncrease user satisfaction score by 15%
  • Key ResultDecrease average response time to support tickets by 30%
  • Key ResultImprove user retention rate by 10%
  • Key ResultIncrease completion rate of comprehensive training by 20%

OKRs to improve employee engagement by increasing satisfaction by 10%

  • ObjectiveBoost employee engagement satisfaction
  • Key ResultConduct pulse surveys and achieve a response rate of 80%
  • Key ResultHost monthly team-building activities with 75% participation rate
  • Key ResultIncrease quarterly recognition awards by 20%
  • Key ResultIdentify top 3 areas for improvement through survey results and implement action plans

OKRs to improve ticket resolution process in DACH region

  • ObjectiveImprove ticket resolution process in DACH region
  • Key ResultImplement effective process in 95% of DACH tickets
  • TaskDevelop clear, concise guidelines for handling DACH tickets
  • TaskMonitor and evaluate ticket resolution success rates
  • TaskTrain staff on new ticket handling procedures
  • Key ResultDecrease average ticket resolution time by 25%
  • TaskImplement more efficient ticket sorting and prioritization systems
  • TaskTrain team in advanced problem-solving techniques
  • TaskIntroduce automation wherever possible
  • Key ResultIncrease customer satisfaction with resolution process by 30%
  • TaskImplement a comprehensive training program for customer service representatives
  • TaskDevelop and introduce a streamlined, multi-channel complaint resolution system
  • TaskConduct surveys to identify areas of dissatisfaction in the resolution process

OKRs to enhance satisfaction of wealth management clients

  • ObjectiveEnhance satisfaction of wealth management clients
  • Key ResultIncrease client satisfaction scores by 20% through improved personalization
  • TaskRegularly seek client feedback for service improvements
  • TaskTrain staff for personalized customer interactions
  • TaskImplement customer relationship management software for tailored services
  • Key ResultDecrease client complaint rates by 15% via proactive communication
  • TaskImplement regular updates on service improvements to all clients
  • TaskEstablish a client feedback system for early issue detection
  • TaskTrain staff on proactive communication strategies
  • Key ResultLaunch 2 new features in the client portal based on client feedback analysis
  • TaskImplement new features in the client portal
  • TaskDevelop and test the new features
  • TaskIdentify desired features from client feedback analysis

OKRs to boost employee satisfaction post-adaptation

  • ObjectiveBoost employee satisfaction post-adaptation
  • Key ResultIncrease participation in adaptation-related activities by 70%
  • TaskCreate significant rewards for active engagement in adaptation-related activities
  • TaskDevelop motivational training programs for participants in these activities
  • TaskImprove visibility of these activities through advertising and social media campaigns
  • Key ResultAchieve 90% positive responses in post-change satisfaction surveys
  • TaskImplement comprehensive training for new procedures
  • TaskSurvey employees before, during, after change
  • TaskProvide clear communication surrounding change
  • Key ResultReduce workplace complaints related to adaptation by 40%
  • TaskCreate a robust employee feedback system
  • TaskEnhance company-wide communication channels
  • TaskImplement regular team-building exercises and workshops

OKRs to enhance satisfaction levels of our clients

  • ObjectiveEnhance satisfaction levels of our clients
  • Key ResultIncrease Net Promoter Score (NPS) by 15 points by enhancing customer interaction
  • TaskImplement service training programs to improve customer interaction
  • TaskStreamline the feedback collection process for enhanced customer experience
  • TaskDevelop personalized customer engagement strategies
  • Key ResultAchieve a 30% improvement in Customer Satisfaction Score (CSAT) via feedback implementation
  • TaskPrioritize improvements based on feedback received
  • TaskCollect and analyze all customer feedback regularly
  • TaskImplement changes and measure their effects
  • Key ResultDecrease customer complaints by 20% through improving product quality and service deliverance
  • TaskRegularly solicit customer feedback to address issues promptly
  • TaskImplement rigorous quality control checks for product manufacturing
  • TaskEnhance customer service training for all representatives

OKRs to improve overall customer satisfaction in sales operations

  • ObjectiveImprove overall customer satisfaction in sales operations
  • Key ResultAchieve a 95% first contact resolution rate
  • TaskImplement comprehensive training programs for customer service reps
  • TaskUse analytics to track and improve contact resolution rates
  • TaskRegularly review and update support scripts guidelines
  • Key ResultIncrease customer satisfaction scores by 20%
  • TaskRegularly collect and utilize customer feedback
  • TaskDevelop a more responsive complaint resolution process
  • TaskImplement more comprehensive customer service training
  • Key ResultReduce customer complaints by 15%
  • TaskEnhance after-sales service and support
  • TaskRegularly review and improve product quality
  • TaskImplement rigorous staff training on customer interaction

OKRs to boost sales operations by advancing customer satisfaction, innovation, and operational excellence

  • ObjectiveBoost sales operations by advancing customer satisfaction, innovation, and operational excellence
  • Key ResultImplement 2 new innovative strategies to optimize sales procedures
  • TaskResearch emerging sales strategies in our industry
  • TaskDevelop and document two new optimized sales procedures
  • TaskTrain the sales team on newly implemented strategies
  • Key ResultReduce operational inefficiencies by 10% through data-driven action plans
  • TaskAnalyze current operational data to identify inefficiencies
  • TaskDevelop data-driven action plans targeting identified areas
  • TaskImplement action plans and monitor progress regularly
  • Key ResultAttain a 15% increase in positive customer feedback on sales service
  • TaskInitiate a customer feedback improvement plan
  • TaskEnhance the post-sale follow-up process
  • TaskImplement comprehensive sales representative training program

OKRs to improve Advisory NPS through baseline measurement and analysis

  • ObjectiveImprove Advisory NPS through baseline measurement and analysis
  • Key ResultDevelop and implement targeted improvement strategies based on Advisory NPS insights
  • TaskImplement the planned improvement strategies systematically
  • TaskAnalyze Advisory NPS feedback to identify areas for improvement
  • TaskDevelop strategies to address identified weaknesses
  • Key ResultConduct customer satisfaction survey to gather Advisory NPS data
  • TaskDevelop a comprehensive customer satisfaction survey
  • TaskSend survey to existing advisory customers
  • TaskAnalyze survey results for NPS data
  • Key ResultAnalyze and compare Advisory NPS scores across different customer segments
  • TaskAnalyze Advisory NPS scores for each segment
  • TaskCategorize customers into different segments
  • TaskCompare NPS scores across all segments

OKRs to achieve full stakeholder satisfaction

  • ObjectiveAchieve full stakeholder satisfaction
  • Key ResultIncrease stakeholder communication frequency for 20% improved transparency
  • TaskInitiate stakeholder involvement in decision-making processes
  • TaskConduct weekly meetings to update stakeholders on project progress
  • TaskImplement a central communication platform for easy updates
  • Key ResultImplement 3 new stakeholder-suggested improvements to boost project value
  • TaskDevelop plan for implementing each improvement
  • TaskIdentify and evaluate 3 suggestions from stakeholders
  • TaskExecute the plan and monitor results
  • Key ResultAchieve 98% positive feedback on stakeholder satisfaction surveys
  • TaskFacilitate continuous communication and feedback with stakeholders
  • TaskProvide regular staff customer service training
  • TaskDevelop and implement rigorous quality control standards

OKRs to improve satisfaction and find improvements for engineering stakeholders

  • ObjectiveImprove satisfaction and find improvements for engineering stakeholders
  • Key ResultIdentify and initiate 3 actionable improvement opportunities from stakeholder feedback
  • TaskAnalyze feedback for actionable improvement opportunities
  • TaskFormulate 3 improvement initiatives and implement plans
  • TaskGather and categorize feedback from all stakeholders
  • Key ResultIncrease stakeholder satisfaction rate by 25% as measured by quarterly surveys
  • TaskDevelop a comprehensive customer feedback system
  • TaskImplement regular training sessions for customer service
  • TaskEnhance communication between teams and stakeholders
  • Key ResultReduce issue resolution time by 20% to boost stakeholder content
  • TaskInvest in regular team training to improve technical skills
  • TaskEnhance team communication for quick problem identification and resolution
  • TaskImplement efficient project management tools for faster issue tracking

OKRs to enhance satisfaction levels of IT Service Desk

  • ObjectiveEnhance satisfaction levels of IT Service Desk
  • Key ResultAchieve a first-contact resolution rate of 80%
  • TaskDevelop an efficient customer complaint system
  • TaskRegularly review and improve resolution strategies
  • TaskImplement thorough training for customer service reps
  • Key ResultIncrease CSAT scores by 20%
  • TaskIntroduce rewards program for exceptional customer service
  • TaskImprove customer service training programs for better service delivery
  • TaskImplement customer feedback system to identify improvement areas
  • Key ResultReduce ticket resolution time by 15%
  • TaskAssign dedicated teams to address frequent issues
  • TaskEstablish a knowledge base for common queries
  • TaskImplement and train staff on a new ticket prioritization system

Best practices for managing your Satisfaction OKRs

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability Insights DashboardTability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to the weekly check-ins

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.

Being able to see trends for your key results will also keep yourself honest.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

Best way to track your Satisfaction OKRs

OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Satisfaction OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

Create more examples in our app

You can use Tability to create OKRs with AI – and keep yourself accountable 👀

Tability is a unique goal-tracking platform built to save hours at work and help teams stay on top of their goals.

Signup1 Create your workspace
Signup2 Build plans in seconds with AI
Signup3Track your progress