Tability is a cheatcode for goal-driven teams. Set perfect OKRs with AI, stay focused on the work that matters.
What are Member Feedback OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.
We understand that setting OKRs can be challenging, so we have prepared a set of examples tailored for Member Feedback. Take a peek at the templates below to find inspiration and kickstart your goal-setting process.
If you want to learn more about the framework, you can read our OKR guide online.
The best tools for writing perfect Member Feedback OKRs
Here are 2 tools that can help you draft your OKRs in no time.
Tability AI: to generate OKRs based on a prompt
Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.
- 1. Create a Tability account
- 2. Click on the Generate goals using AI
- 3. Describe your goals in a prompt
- 4. Get your fully editable OKR template
- 5. Publish to start tracking progress and get automated OKR dashboards
Watch the video below to see it in action 👇
Tability Feedback: to improve existing OKRs
You can use Tability's AI feedback to improve your OKRs if you already have existing goals.
- 1. Create your Tability account
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on Generate analysis
- 4. Review the suggestions and decide to accept or dismiss them
- 5. Publish to start tracking progress and get automated OKR dashboards
Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
Member Feedback OKRs examples
You'll find below a list of Objectives and Key Results templates for Member Feedback. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
OKRs to enhance satisfaction levels for existing and new members
ObjectiveEnhance satisfaction levels for existing and new members
KRImplement at least two new member-requested features or benefits
Survey members to identify the most requested features or benefits- Develop and test these two new features extensively
- Deploy and communicate these new additions to all members
- KRAchieve a 10% increase in positive member feedback responses
- Promptly address and resolve member complaints
- Implement a comprehensive customer service training program
- Personalize member interactions to boost satisfaction
- KRReduce service complaint rates by 15%
- Implement thorough training for superior customer service
- Regularly monitor and evaluate service quality
- Review and resolve complaints promptly
OKRs to elevate Fat Cat's Google My Business profile reviews to 4.6
- ObjectiveElevate Fat Cat's Google My Business profile reviews to 4.6
- KRIncrease customer review volume on Google by 20%
- Launch an email campaign encouraging customers to leave reviews
- Offer small incentives for providing feedback on Google
- Implement pop-up reminders on website for Google reviews
- KRRaise negative review resolution rate to 80%
- Monitor and assess negative review handling weekly
- Implement customer feedback in service improvement plans
- Train customer service team in advanced conflict resolution
- KRImplement a customer feedback loop to improve service quality by 15%
- Establish a system for analyzing and interpreting feedback
- Develop a standardized customer satisfaction survey
- Implement changes based on customer feedback reviews
OKRs to foster open communication and continual improvement within the team
- ObjectiveFoster open communication and continual improvement within the team
- KRAchieve a 25% increase in actionable suggestions from team members
- Enhance communication channels for suggestions
- Conduct regular brainstorming sessions with team
- Implement a reward system for valuable suggestions
- KREnsure 100% of team members participate in at least one feedback session
- Track and confirm each member's participation
- Create a schedule for mandatory feedback sessions
- Inform team members about the feedback sessions
- KRConduct 8 team feedback sessions focused on insight sharing and improvement ideas
- Schedule 8 team feedback sessions for idea sharing
- Evaluate and implement suggestions for improvement after sessions
- Prepare a structured format for insight exchange
OKRs to improve collaborative communication and confidence in team interactions
- ObjectiveImprove collaborative communication and confidence in team interactions
- KRProvide constructive feedback to at least 5 teammates weekly
- Schedule a meeting or send a written feedback to each teammate
- Prepare thoughtful, constructive feedback for each person
- Choose five different team members each week to give feedback to
- KRParticipate in every team meeting without hesitation to share ideas
- Speak up willingly at the meetings
- Create a list of ideas to share beforehand
- Attend all scheduled team meetings
- KRLead 2 team projects or tasks showing command and engagement
- Develop strategic plans for successful project execution
- Actively engage with team members throughout project duration
- Identify two team projects requiring leadership involvement
OKRs to to incorporate all team members' perspectives in decision-making processes
- ObjectiveTo incorporate all team members' perspectives in decision-making processes
- KRImplement an anonymous feedback system for all major decisions within the next quarter
- Implement system and educate all on use
- Develop and test the chosen feedback system
- Research best anonymous feedback platforms or methods available
- KRIncrease team satisfaction with decision inclusivity by 25% as measured in quarterly surveys
- Implement a team voting system for major decision-making tasks
- Encourage various team members to lead weekly decision-making meetings
- Offer workshops on inclusive communication and decision-making strategies
- KRConduct bi-weekly team meetings to discuss and record individual team member's input
- Schedule bi-weekly meetings for team discussions
- Document individual team member's contributions
- Encourage each team member to participate actively
OKRs to increase active members count from 5 to 100
- ObjectiveIncrease active members count from 5 to 100
- KRImprove member retention rate to 90%
- Offer exclusive benefits to loyal members
- Implement personalized engagement strategies for members
- Solicit and act on member feedback
- KRUpscale to a total of 15 weekly trips by increasing trip offerings
- Create and execute advertising campaign for new trips
- Train more staff to handle increased trips
- Evaluate current itinerary for potential for additional trips
- KRSecure at least 30 new memberships in the first month
- Develop a compelling marketing strategy for new memberships
- Establish partnerships with local businesses for referrals
- Offer discounts or incentives for early sign-ups
Member Feedback OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
Save hours with automated Member Feedback OKR dashboards
The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use Tability to save time with automated OKR dashboards, data connectors, and actionable insights.
How to get Tability dashboards:
- 1. Create a Tability account
- 2. Use the importers to add your OKRs (works with any spreadsheet or doc)
- 3. Publish your OKR plan
That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.
More Member Feedback OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to improve efficiency and success rate of the technical sales support team
- OKRs to achieve flawless back-end development for the SMIT Gate project
- OKRs to boost brand recognition and awareness in desired market
- OKRs to develop an improved, fully transparent communication system
- OKRs to implement transparency in project allocation for balanced workload per person
- OKRs to enhance system architecture efficiency and reliability