14 customisable OKR examples for Customer Feedback Team

What are Customer Feedback Team OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.

We have curated a selection of OKR examples specifically for Customer Feedback Team to assist you. Feel free to explore the templates below for inspiration in setting your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Customer Feedback Team OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Feel free to explore our tools:

Our customisable Customer Feedback Team OKRs examples

You will find in the next section many different Customer Feedback Team Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).

Hope you'll find this helpful!

1. OKR to improve customer support quality

  • ObjectiveImprove customer support quality
  • Key ResultReduce average response time to customer inquiries by 20%
  • TaskRegularly review and update customer inquiry response templates to ensure accuracy and effectiveness
  • TaskStreamline the customer inquiry process by optimizing communication channels and eliminating unnecessary steps
  • TaskImplement a user-friendly chatbot to answer common customer inquiries instantly
  • TaskTrain customer service agents to improve their efficiency and speed in responding to inquiries
  • Key ResultIncrease average customer satisfaction rating to 4.8 out of 5
  • TaskImplement targeted initiatives to address the identified areas of improvement
  • TaskConduct a comprehensive survey to gather feedback from customers
  • TaskAnalyze the survey results to identify areas of improvement and prioritize action
  • TaskRegularly monitor customer satisfaction metrics and adjust initiatives accordingly
  • Key ResultImplement a comprehensive training program for support staff to enhance product knowledge
  • Key ResultIncrease the first-call resolution rate to 90%
  • TaskEnhance communication channels for timely collaboration and knowledge sharing among agents
  • TaskAnalyze customer feedback data to identify commonly recurring issues for targeted resolution strategies
  • TaskImprove documentation resources to provide agents with accurate and concise troubleshooting information
  • TaskImplement comprehensive agent training program for enhanced issue resolution skills

2. OKR to determine leading causes for policy non-renewals

  • ObjectiveDetermine leading causes for policy non-renewals
  • Key ResultAnalyze data from non-renewals and categorize common reasons by week 6
  • TaskAnalyze the gathered data and categorize reasons
  • TaskCollect all data related to non-renewals before week 6
  • TaskDocument findings for each common reason weekly
  • Key ResultSubmit a detailed report outlining top 3 reasons by week 8
  • TaskAnalyze data to identify top 3 reasons
  • TaskCreate a detailed outline of findings
  • TaskSubmit the report by week 8
  • Key ResultConduct a survey from 100 non-renewing customers for detailed feedback by week 4
  • TaskDistribute survey amidst chosen customers by week 4
  • TaskCreate a detailed feedback survey
  • TaskIdentify 100 non-renewing customers for the survey

3. OKR to improve the effectiveness of OKR testing

  • ObjectiveImprove the effectiveness of OKR testing
  • Key ResultImplement at least two improvements based on customer feedback for OKR testing
  • TaskReview customer feedback on OKR testing
  • TaskExecute the plan and monitor the effectiveness of the implemented improvements
  • TaskIdentify at least two areas for improvement from customer feedback
  • TaskDevelop action plan for implementing the identified improvements
  • Key ResultAchieve a customer satisfaction rating of at least 90% for OKR testing
  • TaskRegularly communicate with customers to address any issues or concerns they may have
  • TaskImplement improvements based on customer feedback to enhance the OKR testing process
  • TaskConduct a survey to gather feedback from customers about their OKR testing experience
  • TaskProvide training sessions or resources to help customers optimize their use of OKR testing
  • Key ResultDecrease the average time spent on OKR testing by 15%
  • Key ResultIncrease the completion rate of OKR tests by 20%
  • TaskOffer regular practice sessions and mock exams for OKR testing
  • TaskProvide additional resources and examples for OKR test preparation
  • TaskAnalyze feedback and adjust difficulty level of OKR tests accordingly
  • TaskEnhance OKR test instructions for better understanding

4. OKR to enhance product-market fit by conducting customer research and implementing user feedback

  • ObjectiveImprove product-market fit by leveraging customer research and user feedback
  • Key ResultMeasure the impact of the improvements on product-market fit by tracking user metrics
  • Key ResultConduct in-depth interviews with 50 potential and existing customers
  • Key ResultImplement the top 3 product improvements within 3 weeks
  • Key ResultAnalyze user feedback and identify the top 3 product improvements

5. OKR to amplify the voice of our current customer base

  • ObjectiveAmplify the voice of our current customer base
  • Key ResultImprove response rate on customer satisfaction reviews by 20%
  • TaskIntroduce incentives for completed customer satisfaction reviews
  • TaskOptimize review request timing for increased engagement
  • TaskSend reminders for pending review completion
  • Key ResultEngage 25% more customers in user experience surveys
  • TaskBoost survey advertisement across all media platforms
  • TaskDevelop a compelling invitation for participation in surveys
  • TaskOffer incentives or rewards for survey participation
  • Key ResultIncrease customer feedback submission by 30%
  • TaskImplement a user-friendly feedback form on our website
  • TaskOffer incentives for customers who provide feedback
  • TaskRegularly promote the importance of customer feedback

6. OKR to boost overall CSAT score

  • ObjectiveBoost overall CSAT score
  • Key ResultReduce customer complaints by 10%
  • TaskReview and update company policies regularly
  • TaskTrain staff in effective customer service techniques
  • TaskImplement customer feedback system for service improvements
  • Key ResultImplement 3 new initiatives to improve customer service based on feedback
  • TaskContinuously track the initiatives' effectiveness and impact on service
  • TaskReview and analyze customers' feedback for potential improvements
  • TaskCreate and implement three new customer service initiatives
  • Key ResultAchieve a 15% increase in positive customer feedback responses
  • TaskImplement regular staff training on customer service skills
  • TaskImprove response time to customer queries and complaints
  • TaskRegularly update and optimize products based on customer suggestions

7. OKR to validate problem and product hypotheses for MVP

  • ObjectiveValidate problem and product hypotheses for MVP
  • Key ResultGet 60% positive response on problem-solution fit from industry experts
  • TaskImplement changes based on feedback for improved response
  • TaskIdentify and reach out to relevant industry experts for feedback
  • TaskDevelop a clear, concise presentation of the problem-solution fit
  • Key ResultConduct a beta test with 25 users and achieve 75% satisfaction rate
  • TaskOrganize detailed feedback collection from users
  • TaskImplement improvements based on feedback for satisfaction
  • TaskSelect 25 users for the beta test
  • Key ResultInterview 50 potential customers to understand their main pain points
  • TaskIdentify and contact 50 potential customers
  • TaskConduct and record customer interviews
  • TaskCreate a standard questionnaire for customer pain points

8. OKR to enhance overall customer satisfaction in car rentals

  • ObjectiveEnhance overall customer satisfaction in car rentals
  • Key ResultDecrease average customer complaint resolution time by 50%
  • TaskIncorporate feedback for continuous process improvement
  • TaskImplement a streamlined customer complaint process
  • TaskTrain staff in efficient problem-solving techniques
  • Key ResultAchieve a Net Promoter Score (NPS) of 80 or above
  • TaskImplement regular customer satisfaction surveys to measure NPS
  • TaskOffer exemplary customer service to improve satisfaction rates
  • TaskAnalyze feedback and address common customer complaints promptly
  • Key ResultIncrease the total number of positive customer reviews by 30%
  • TaskOffer incentives for leaving positive reviews
  • TaskImplement a customer feedback and review request campaign
  • TaskImprove customer service and post-sales support

9. OKR to develop and launch a new API for the CAD company

  • ObjectiveDevelop and launch a new API for the CAD company
  • Key ResultReceive positive feedback and testimonials from beta testers and early adopters
  • TaskShare positive feedback and testimonials on social media platforms and company website
  • TaskOffer incentives, such as discounts or freebies, to encourage beta testers and early adopters to provide feedback and testimonials
  • TaskCreate a feedback form to collect positive experiences and testimonials from users
  • TaskSend personalized email to beta testers and early adopters requesting feedback and testimonials
  • Key ResultComplete the API design and documentation, incorporating all required functionalities
  • Key ResultSuccessfully implement API integration with multiple CAD software applications
  • TaskProvide training and support to users for effectively utilizing the integrated APIs
  • TaskTest the API integration with each CAD software application to ensure seamless functionality
  • TaskDevelop a comprehensive documentation for the API integration process with each CAD software application
  • TaskIdentify and research the CAD software applications that require API integration
  • Key ResultAchieve a minimum of 95% API uptime during the testing and deployment phase

10. OKR to to enhance customer satisfaction, effort score, and net promoter score

  • ObjectiveTo enhance customer satisfaction, effort score, and net promoter score
  • Key ResultIncrease net promoter score by 8% via effective customer feedback mechanisms
  • TaskDevelop a robust system for addressing complaints
  • TaskTrain staff in effective customer service techniques
  • TaskImplement regular customer satisfaction surveys
  • Key ResultBoost customer satisfaction index by 10% through improved service quality
  • TaskImplement comprehensive staff training to improve customer service skills
  • TaskMonitor and fix identified service quality issues in a timely manner
  • TaskDevelop a robust customer feedback system to identify service quality issues
  • Key ResultReduce customer effort score by 15% by simplifying user journeys
  • TaskStreamline user interface for simplicity and comfort
  • TaskIdentify complex steps in current user journeys
  • TaskImplement effective user feedback mechanisms

11. OKR to enhance satisfaction levels of our clients

  • ObjectiveEnhance satisfaction levels of our clients
  • Key ResultIncrease Net Promoter Score (NPS) by 15 points by enhancing customer interaction
  • TaskImplement service training programs to improve customer interaction
  • TaskStreamline the feedback collection process for enhanced customer experience
  • TaskDevelop personalized customer engagement strategies
  • Key ResultAchieve a 30% improvement in Customer Satisfaction Score (CSAT) via feedback implementation
  • TaskPrioritize improvements based on feedback received
  • TaskCollect and analyze all customer feedback regularly
  • TaskImplement changes and measure their effects
  • Key ResultDecrease customer complaints by 20% through improving product quality and service deliverance
  • TaskRegularly solicit customer feedback to address issues promptly
  • TaskImplement rigorous quality control checks for product manufacturing
  • TaskEnhance customer service training for all representatives

12. OKR to validate MVP's success with the target audience

  • ObjectiveValidate MVP's success with the target audience
  • Key ResultObtain a 70% positive feedback rate from potential customers about the MVP
  • TaskEngage with customers to encourage feedback submission
  • TaskDevelop and implement a customer feedback system for MVP
  • TaskRegularly analyze feedback and make necessary improvements
  • Key ResultConduct 50 customer interviews to assess their interest in our MVP
  • TaskConduct the customer interviews
  • TaskCreate a questionnaire to assess MVP interest
  • TaskIdentify 50 existing customers for the interview
  • Key ResultIdentify and address top three riskiest assumptions via weekly product testing sessions
  • TaskDetermine top three riskiest assumptions
  • TaskOrganize weekly product testing sessions
  • TaskEvaluate and mitigate identified risks

13. OKR to increase active members count from 5 to 100

  • ObjectiveIncrease active members count from 5 to 100
  • Key ResultImprove member retention rate to 90%
  • TaskOffer exclusive benefits to loyal members
  • TaskImplement personalized engagement strategies for members
  • TaskSolicit and act on member feedback
  • Key ResultUpscale to a total of 15 weekly trips by increasing trip offerings
  • TaskCreate and execute advertising campaign for new trips
  • TaskTrain more staff to handle increased trips
  • TaskEvaluate current itinerary for potential for additional trips
  • Key ResultSecure at least 30 new memberships in the first month
  • TaskDevelop a compelling marketing strategy for new memberships
  • TaskEstablish partnerships with local businesses for referrals
  • TaskOffer discounts or incentives for early sign-ups

14. OKR to enhance proficiency in answering sales pitches

  • ObjectiveEnhance proficiency in answering sales pitches
  • Key ResultAttend two industry-specific sales response training sessions
  • Key ResultPractice with 10 different mock sales pitches weekly
  • TaskIdentify 10 diverse sales scenarios to role-play each week
  • TaskDocument outcomes, feedback, and improvements after each pitch
  • TaskAllocate specific time weekly for mock sales pitch practice
  • Key ResultAchieve a 15% increase in positive consumer feedback on response efficiency
  • TaskImplement comprehensive customer service training for staff
  • TaskRegularly review and improve communication channels
  • TaskStreamline response processes for quicker turnaround

Best practices for managing your Customer Feedback Team OKRs

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability Insights DashboardTability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to the weekly check-ins

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.

Being able to see trends for your key results will also keep yourself honest.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

Best way to track your Customer Feedback Team OKRs

Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Customer Feedback Team OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

Create more examples in our app

You can use Tability to create OKRs with AI – and keep yourself accountable 👀

Tability is a unique goal-tracking platform built to save hours at work and help teams stay on top of their goals.

Signup1 Create your workspace
Signup2 Build plans in seconds with AI
Signup3Track your progress
Quick nav