15 customisable OKR examples for It Operations
What are It Operations OKRs?
The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for It Operations to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own It Operations OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Feel free to explore our tools:
- Use our free OKR generator
- Use Tability, a complete platform to set and track OKRs and initiatives, including a GPT-4 powered goal generator
Our customisable It Operations OKRs examples
You'll find below a list of Objectives and Key Results templates for It Operations. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to enhance IT operational efficiency through data-driven innovations
Enhance IT operational efficiency through data-driven innovations
Implement 2 new data-driven tools to ensure 10% faster project delivery
Research top-rated data-driven tools for project management
Train team on new tool integration and usage
Monitor project delivery speed improvements regularly
Increase the use of automated processes by 20% to reduce manual work
Identify tasks that can be automated efficiently
Invest in higher-quality automation software
Train staff on implementing these automated processes
Decrease IT incident response time by 15% through predictive analytics
Regularly review analytics to optimize incident response
Train IT staff on predictive analytics tools' usage
Implement predictive analytics software in the IT department
2. OKRs to enhance the organization's information technology efficiency and security
Enhance the organization's information technology efficiency and security
Increase IT systems uptime to 99.9% across all operations
Introduce proactive system performance monitoring
Regularly update and patch all software systems
Implement robust and diverse backup servers for essential systems
Implement multi-factor authentication for 90% of users to enhance security
Guide users through the multi-factor adoption process
Choose a suitable multi-factor authentication system
Identify and classify users based on access levels and security requirements
Decrease system-related user complaints by 30% through proactive IT support improvements
Enhance technical troubleshooting protocols
Implement continuous monitoring for system performance
Develop comprehensive IT support training programs
3. OKRs to efficiently manage and improve IT conference call operations
Efficiently manage and improve IT conference call operations
Conduct training sessions to enhance team's troubleshooting skills by 30%
Implement and monitor the training sessions regularly
Identify gaps in current troubleshooting abilities of team members
Develop a comprehensive training plan to address these gaps
Reduce technical issues during calls by 50% through system optimization
Identify common technical issues during calls
Implement and monitor the effectiveness of updates
Develop system updates to address these issues
Increase participant satisfaction rate to 95% based on post-call surveys
Design a regular review and improvement process
Train representatives in customer service excellence
Implement participant feedback from surveys
4. OKRs to enhance IT service delivery with 30% faster response time
Improve IT service delivery response time
Implement automation to decrease time spent on common IT tasks by 50%
Identify common IT tasks that can be automated
Research and select appropriate automation tools/software
Develop and test automation scripts for identified IT tasks
Implement automation and monitor progress for effectiveness
Reduce average response time to IT tickets by 30%
Implement automated ticket routing based on issue type and urgency level
Provide ongoing training for IT staff on efficient ticket resolution strategies
Regularly review and optimize ticket resolution processes based on performance metrics
Establish a priority system based on business impact
Train IT staff on new tools and processes to improve efficiency by 20%
Increase the percentage of resolved tickets within SLA by 25%
Improve ticket routing and escalation procedures
Increase training and support for agents
Review and update SLA benchmarks regularly
Streamline communication channels with customers
5. OKRs to enhance effectiveness of ITSM help desk operations
Enhance effectiveness of ITSM help desk operations
Increase ticket resolution rate by 30%
Employ additional qualified customer service representatives
Streamline ticket resolution process for efficiency
Implement training sessions for enhanced customer service skills
Improve customer satisfaction score by 15%
Implement comprehensive employee customer service training
Enhance product or service quality based on reviews
Regularly solicit customer feedback and make improvements
Reduce average response time to within 2 hours
Allocate more resources to customer service interactions
Train staff on speedy, effective response methods
Implement a more efficient ticketing system
6. OKRs to enhance productivity and operation efficiency in IT management
Enhance productivity and operation efficiency in IT management
Improve system uptime to 99.9%
Establish a comprehensive system monitoring plan
Regularly conduct preventive maintenance and updates
Implement redundancy in key system infrastructure components
Implement a new IT project management tool with 90% team adoption
Identify a suitable IT project management tool for the team
Conduct tool training sessions to ensure 90% adoption
Monitor and address any adoption issues regularly
Reduce IT incident response time by 30%
Train IT staff in streamlined incident response processes
Implement automated alert systems for quicker incident identification
Regularly review and refine existing response protocols
7. OKRs to implement automation for processing work intake forms
Implement automation for processing work intake forms
Train 100% of relevant employees on use and troubleshooting of automated system
Identify all employees using the automated system
Develop comprehensive training for system usage
Schedule and conduct troubleshooting sessions
Finalize tool selection for automation process by validating three possible options
Make final selection based on evaluations and team feedback
Consult team for tool preferences and feasibility
Evaluate features and capabilities of three automation tools
Design and test the automation process on 50% of intake forms successfully
Develop and implement automation processes for selected forms
Conduct thorough testing to confirm successful automation
Identify which intake forms are ideal for automation
8. OKRs to accelerate response time by 50%
Accelerate response time by 50%
Implement automation tools to quicken response turnaround
Research different automation tools available on the market
Train staff to effectively use the chosen automation tools
Choose and purchase the appropriate automation software
Optimize workflow to increase answer-generation speed by 50%
Identify bottlenecks slowing down answer-generation process
Implement proven strategies or tools to improve workflow efficiency
Regularly monitor and assess performance improvements
Reduce research time for replies by efficiently managing resources
Implement efficient documentation and organization systems
Train staff on advanced research methods
Utilize automation tools to expedite research processes
9. OKRs to optimize server capacity planning
Optimize server capacity planning
Increase server utilization rate by 20%
Regularly monitor and analyze server performance data
Implement server virtualization to optimize resource usage
Delete unnecessary data and applications from server
Implement an automated capacity monitoring system
Install and configure the monitoring system
Select a system and acquire necessary components
Research different automated capacity monitoring systems
Reduce downtime incidents by 50%
Invest in high-quality, reliable hardware and software
Train staff on troubleshooting and incident management
Implement a proactive maintenance schedule for all equipment
10. OKRs to streamline incident response process to reduce time by 15%
Streamline incident response process to reduce time by 15%
Decrease resolution time by 10% through systematic problem-solving methods
Establish a dedicated troubleshooting team
Implement training on efficient problem-solving strategies
Introduce problem-tracking and management software
Implement a new incident management system improving efficiency by 10%
Evaluate current incident management process and identify inefficiencies
Research and select a new incident management system
Train staff on new system's usage and procedures
Train team on quick, effective incident identification within 5% fewer hours
Schedule short, focused training sessions for the team
Implement practice drills for faster comprehension
Develop a streamlined incident identification training curriculum
11. OKRs to enhance IT infrastructure and optimize helpdesk processes for improved efficiency
Enhance IT infrastructure and optimize helpdesk processes for improved efficiency
Increase customer satisfaction rating by 15% by implementing enhanced self-service options
Monitor customer satisfaction rating to measure the impact of enhanced self-service options
Conduct customer research to gather feedback and identify desired self-service features
Implement new self-service features based on customer feedback and identified areas of improvement
Evaluate current self-service options and identify potential areas of improvement
Achieve at least 90% compliance with IT security protocols through regular audits and training
Conduct quarterly audits to assess compliance with IT security protocols
Address any identified non-compliance issues promptly and provide appropriate corrective actions
Provide continuous monitoring and feedback to ensure adherence to IT security protocols
Develop and implement regular training programs to educate employees on IT security protocols
Reduce average resolution time by 20% through streamlined helpdesk workflows
Analyze helpdesk data and identify bottlenecks to optimize and streamline workflows for faster resolution
Conduct regular training sessions for helpdesk staff to improve technical skills and efficiency
Implement automated ticket routing system to assign tickets to appropriate support agents
Develop standardized troubleshooting guides and knowledge base articles for common issues
Improve system availability by 10% through infrastructure upgrades and proactive maintenance
Develop and implement a proactive maintenance plan to prevent potential system failures
Implement necessary infrastructure upgrades based on the assessment findings
Monitor and analyze system performance regularly to identify any potential issues in advance
Conduct a thorough infrastructure assessment to identify potential areas for upgrade
12. OKRs to enhance visibility over cloud and on-prem patchmanagement and configurations
Enhance visibility over cloud and on-prem patchmanagement and configurations
Complete training for IT team on latest best practices regarding configurations and patch management
Identify relevant training programs on configurations and patch management
Enroll IT team members in selected training courses
Monitor team's progression and verify training completion
Implement a centralized system to track and report all cloud resource configurations
Train staff to report configurations
Deploy the system across all cloud resources
Identify necessary components for the centralized tracking system
Establish a schedule and process for regular patch updates and audits
Identify software and systems that require regular patching
Determine frequency for updates and audits
Create SOP for patch management process
13. OKRs to ensure successful implementation and utilization of the ticket system
Ensure successful implementation and utilization of the ticket system
Complete ticket system setup and integration by 25% of the quarter
Identify necessary software and hardware for ticket system setup
Initiate system integration procedures
Monitor and evaluate progress towards completion
Train 75% of staff members on the use and benefits of the ticket system
Develop comprehensive, easy-to-understand training materials
Identify staff members not familiar with the ticket system
Schedule and conduct training sessions regularly
Achieve at least 60% user adoption rate of the ticket system within the quarter
Train all employees on the benefits and use of the ticket system
Implement incentives for consistent ticket system usage
Regularly monitor and report on user adoption rates
14. OKRs to ensure optimal functionality of database servers through routine checks
Ensure optimal functionality of database servers through routine checks
Achieve 99.9% data accuracy on servers by implementing monthly data validation tests
Regularly analyze and improve testing process
Establish data validation testing procedures
Train staff on implementing these tests
Increase database performance by 15% by optimizing weekly server health checks
Implement weekly database re-indexing to improve speed
Update server maintenance protocols to optimize efficiency
Analyze previous server health reports for performance bottlenecks
Decrease server downtime by 20% through timely identification and fixing of problems
Schedule regular server maintenance
Train IT team on prompt issue resolution
Implement automated downtime alert system
15. OKRs to ensure successful application and data migration with improved system stability and availability
Ensure successful application and data migration with improved system stability and availability
Decrease system downtime by 50% compared to previous migrations
Develop improved system recovery strategies
Upgrade to more reliable, updated hardware
Implement regular preventive maintenance schedules
Transfer 100% of data accurately and on time
Identify and organize relevant data for transfer
Set up reliable, efficient transfer processes
Monitor transfer to ensure accuracy and timeliness
Achieve 99.9% uptime for migrated applications
Optimize load balancing and fault tolerance mechanisms
Regularly conduct preventative maintenance to minimize downtime
Implement robust monitoring and alerting mechanisms for applications
It Operations OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/tability-insights-board.e70f9466.png)
Tip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/checkins-graph.b2aec458.png)
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your It Operations OKRs in a strategy map
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, once you get comfortable you can graduate to a proper OKRs-tracking tool.
![A strategy map in Tability](https://tability-templates-v2.vercel.app/_next/static/media/tability_strategy_map.2ad25843.png)
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More It Operations OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to enhance the quality of project rules
OKRs to improve team collaboration and communication for increased productivity
OKRs to decrease direct funded vacancies under 2% of labor force
OKRs to provide the best Marketing solution
OKRs to develop a unified platform for third-party data delivery to mobile apps
OKRs to increase savings towards the 10k annual goal
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
Create more examples in our app
You can use Tability to create OKRs with AI – and keep yourself accountable 👀
Tability is a unique goal-tracking platform built to save hours at work and help teams stay on top of their goals.
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