15 customisable OKR examples for It
What are It OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for It to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own It OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Feel free to explore our tools:
- Use our free OKR generator
- Use Tability, a complete platform to set and track OKRs and initiatives, including a GPT-4 powered goal generator
Our customisable It OKRs examples
You'll find below a list of Objectives and Key Results templates for It. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to enhance communication and training for Business-led IT services
Enhance communication and training for Business-led IT services
Decrease IT related issues raised by employees by 30% following the training
Implement intensive and comprehensive IT training for all employees
Establish a solid IT support team for immediate troubleshooting
Conduct regular IT performance checks and updates
Increase employee trainee count by 40% in IT procedures and process
Allocate budget for training and development programs
Develop and implement strategic recruitment plans
Identify the need for additional IT trainees in the department
Improve post-training test scores by 25% to ensure comprehension and retention
Implement interactive learning activities during training
Offer one-on-one follow up coaching sessions
Develop comprehensive study guides for post-training review
2. OKRs to enhance IT operational efficiency through data-driven innovations
Enhance IT operational efficiency through data-driven innovations
Implement 2 new data-driven tools to ensure 10% faster project delivery
Research top-rated data-driven tools for project management
Train team on new tool integration and usage
Monitor project delivery speed improvements regularly
Increase the use of automated processes by 20% to reduce manual work
Identify tasks that can be automated efficiently
Invest in higher-quality automation software
Train staff on implementing these automated processes
Decrease IT incident response time by 15% through predictive analytics
Regularly review analytics to optimize incident response
Train IT staff on predictive analytics tools' usage
Implement predictive analytics software in the IT department
3. OKRs to enhance IT stability in the DACH region through strategic global and local collaborations
Enhance IT stability in the DACH region through strategic global and local collaborations
Implement 2 new IT infrastructure projects successfully with minimized downtime
Implement projects during least busy hours to minimize disruption
Prioritize tasks, delegate accordingly, and monitor progress regularly
Identify required resources and create detailed project plans for each system
Secure 3 new strategic partnerships with reputable IT service providers by end of Q2
Finalize and formalize partnership agreements
Identify reputable IT service providers for potential partnership
Set up meetings to present partnership proposals
Achieve a 25% reduction in IT-related complaints/issues from regional stakeholders
Improve IT infrastructure for enhanced efficiency
Implement advanced IT troubleshooting training for staff
Establish effective communication channels for IT issues
4. OKRs to streamline IT Service Desk for swifter resolution time
Streamline IT Service Desk for swifter resolution time
Enhance self-service portal use by 50% to promote faster issue resolution
Implement a feedback mechanism on portal usability
Launch a portal awareness campaign to increase visibility
Develop user-friendly navigation for efficient self-service usage
Implement a new training program to improve technical troubleshooting skills by 30%
Develop comprehensive, skills-focused training program
Identify key areas of technical troubleshooting needing improvement
Implement training program and monitor progress
Decrease average ticket response time by 20%
Implement a ticket prioritization system
Boost staff levels during peak times
Train support team in effective time management
5. OKRs to enhance IT Helpdesk Support and Data Analysis for IT Projects
Enhance IT Helpdesk Support and Data Analysis for IT Projects
Increase Helpdesk Support resolution rate by 20%
Establish clear escalation procedures
Integrate efficient problem resolution software
Implement advanced training for helpdesk support staff
Reduce IT project completion time by 15% through improved data analysis
Regularly review and improve data analysis processes
Train IT personnel in optimized data analysis methods
Implement advanced data analysis tools for efficient project handling
Complete data analysis for 2 major IT projects
Gather and organize all necessary data for both IT projects
Analyze collected data and identify key points
Compile and summarize the data analysis results
6. OKRs to comprehensive inventory creation of Business-led IT services
Comprehensive inventory creation of Business-led IT services
Identify 100% of existing Business-led IT services for inclusion in the inventory
Integrate identified IT services into the inventory system
Conduct a comprehensive survey of all existing IT services
Categorize identified services based on business domain
Achieve a 95% accuracy rate in cataloguing these identified IT services
Train staff regularly on cataloguing best practices
Consistently review and correct catalogue entries
Implement detailed cataloguing standards and procedures
Implement an intuitive, user-friendly system to access the established inventory
Conduct frequent testing and subsequent iterations for system improvements
Develop system design with emphasis on user-friendly interface
Identify user needs and preferences for inventory system
7. OKRs to improve IT Service Management process efficiency and efficacy
Improve IT Service Management process efficiency and efficacy
Implement two new service improvement projects
Identify areas in the service sector that need improvement
Commence execution of the project plan steps
Develop detailed project plans for improvements
Achieve 95% service request satisfaction
Solicit and incorporate feedback from service users
Regularly train staff to improve quality of customer service
Implement a system for tracking and resolving requests efficiently
Reduce system-related incidents by 20%
Train staff on correct system usage
Implement regular system maintenance and upgrades
Enhance system security measures
8. OKRs to ensure successful integration and deployment of Productiv SaaS application
Ensure successful integration and deployment of Productiv SaaS application
Fully integrate Productiv SaaS with existing IT infrastructure by 100% within the defined timeline
Identify necessary APIs to connect Productiv SaaS to IT infrastructure
Execute integration process following API guidelines
Monitor and evaluate system performance post-integration
Train 90% of relevant staff in operating and maintaining Productiv SaaS effectively
Identify the staff who need to use Productiv SaaS
Arrange training sessions on Productiv SaaS operation
Supervise follow-up activities for effective maintenance training
Identify and mitigate 100% of discovered shadow IT instances leveraging Productiv SaaS
Identify all instances of shadow IT using Productiv SaaS
Analyze potential security risks and impact
Implement mitigation strategies for flagged risks
9. OKRs to enhance productivity and operation efficiency in IT management
Enhance productivity and operation efficiency in IT management
Improve system uptime to 99.9%
Establish a comprehensive system monitoring plan
Regularly conduct preventive maintenance and updates
Implement redundancy in key system infrastructure components
Implement a new IT project management tool with 90% team adoption
Identify a suitable IT project management tool for the team
Conduct tool training sessions to ensure 90% adoption
Monitor and address any adoption issues regularly
Reduce IT incident response time by 30%
Train IT staff in streamlined incident response processes
Implement automated alert systems for quicker incident identification
Regularly review and refine existing response protocols
10. OKRs to implement up-to-date IT systems
Implement up-to-date IT systems
Train all IT staff on new systems, achieving 90% proficiency rating
Schedule regular training sessions for IT staff
Conduct proficiency assessments post-training
Identify necessary training programs for new systems
Identify and acquire latest IT systems by assessing 5 different vendors
Identify five vendors offering the latest IT systems
Evaluate each vendor based on system capabilities and support
Finalize and acquire the most suitable IT system
Launch and integrate new IT systems with 0% downtime
Streamline integration tasks to minimize potential interruptions
Implement a phased rollout approach for new systems deployment
Set up a parallel operational environment for new systems testing
11. OKRs to enhance IT infrastructure and optimize helpdesk processes for improved efficiency
Enhance IT infrastructure and optimize helpdesk processes for improved efficiency
Increase customer satisfaction rating by 15% by implementing enhanced self-service options
Monitor customer satisfaction rating to measure the impact of enhanced self-service options
Conduct customer research to gather feedback and identify desired self-service features
Implement new self-service features based on customer feedback and identified areas of improvement
Evaluate current self-service options and identify potential areas of improvement
Achieve at least 90% compliance with IT security protocols through regular audits and training
Conduct quarterly audits to assess compliance with IT security protocols
Address any identified non-compliance issues promptly and provide appropriate corrective actions
Provide continuous monitoring and feedback to ensure adherence to IT security protocols
Develop and implement regular training programs to educate employees on IT security protocols
Reduce average resolution time by 20% through streamlined helpdesk workflows
Analyze helpdesk data and identify bottlenecks to optimize and streamline workflows for faster resolution
Conduct regular training sessions for helpdesk staff to improve technical skills and efficiency
Implement automated ticket routing system to assign tickets to appropriate support agents
Develop standardized troubleshooting guides and knowledge base articles for common issues
Improve system availability by 10% through infrastructure upgrades and proactive maintenance
Develop and implement a proactive maintenance plan to prevent potential system failures
Implement necessary infrastructure upgrades based on the assessment findings
Monitor and analyze system performance regularly to identify any potential issues in advance
Conduct a thorough infrastructure assessment to identify potential areas for upgrade
12. OKRs to seamless integration and deployment of Productiv SaaS application
Seamless integration and deployment of Productiv SaaS application
Identify and reduce shadow IT instances by 25% using the Productiv app
Assemble team to identify current shadow IT instances
Establish plan to reduce shadow IT by 25%
Utilize Productiv app for IT management analysis
Validate Productiv SaaS's compatibility with our systems by the end of week 1
Execute a small-scale compatibility test using Productiv SaaS
Identify our system's requirements and Productiv SaaS's specifications
Analyze test results and articulate findings
Successfully train 90% of the IT team on managing the Productiv SaaS application
Identify key features in the Productiv SaaS application for training focus
Develop comprehensive training program for IT team members
Monitor and evaluate training progress and effectiveness
13. OKRs to successfully integrate and deploy Productiv SaaS for IT management
Successfully integrate and deploy Productiv SaaS for IT management
Train 90% of the IT team on Productiv SaaS application management functionalities
Identify members of IT team needing Productiv SaaS training
Secure trainings for Productiv SaaS application management
Schedule and ensure employees attend the training sessions
Complete Productiv SaaS integration with existing systems by 75% in the first month
Develop a comprehensive integration plan for Productiv SaaS
Initiate the integration of Productiv SaaS with existing systems
Monitor and evaluate the progress of the integration
Identify and manage 70% of shadow IT instances using Productiv SaaS
Deploy Productiv SaaS tool across all company systems
Conduct a thorough inventory to identify shadow IT instances
Leverage Productiv reporting to manage identified shadow IT elements
14. OKRs to enhance the efficiency and reliability of IT services
Enhance the efficiency and reliability of IT services
Decrease system downtime by 20%
Implement regular preventive maintenance on all system components
Establish robust disaster recovery and backup plans
Upgrade outdated hardware and software components
Implement proactive maintenance on 95% of servers
Assign a maintenance team to apply the protocol to identified servers
Identify all servers needing proactive maintenance
Develop and document a proactive maintenance protocol
Increase customer satisfaction scores by 15% via improved service delivery
Train staff in advanced customer service techniques
Implement a robust customer feedback system
Streamline service delivery for efficiency
15. OKRs to optimize IT costs by reducing expenses by 20%
Reduce IT expenses by 20%
Analyze previous quarter expenses and identify areas for cost reduction
Determine cost-saving opportunities
Identify spending patterns
Review expenses
Implement cost reduction measures
Educate employees on cost-saving practices and enforce IT policies
Regularly remind staff of cost-cutting policies
Contain training sessions for IT policy adoption
Monitor employee compliance with IT policies and address non-compliance
Hold information sessions about cost-saving practices
Negotiate with vendors for better pricing
Research vendor's competitors and their rates
Highlight your previous purchasing history with them
Offer to sign a long-term contract for a discount
Ask for a volume discount based on the forecasted quantity
Implement solutions and track savings
Identify opportunities for cost reduction
Implement cost-saving solutions
Track and report realized savings
Prioritize solutions based on potential savings
It OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/tability-insights-board.e70f9466.png)
Tip #2: Commit to weekly OKR check-ins
Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.
Being able to see trends for your key results will also keep yourself honest.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/checkins-graph.b2aec458.png)
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your It OKRs in a strategy map
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
![A strategy map in Tability](https://tability-templates-v2.vercel.app/_next/static/media/tability_strategy_map.2ad25843.png)
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More It OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to mobile and QR code integration
OKRs to boost InMail acceptance rate to 62%
OKRs to enhance tech lead abilities by utilizing online learning and practical application
OKRs to improve customer support quality
OKRs to enhance engagement within the gaming community
OKRs to use Content Marketing for growth
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
Create more examples in our app
You can use Tability to create OKRs with AI – and keep yourself accountable 👀
Tability is a unique goal-tracking platform built to save hours at work and help teams stay on top of their goals.
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