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10 OKR examples for It

What are It OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.

We've tailored a list of OKRs examples for It to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own It OKRs with AI

How to create great OKRs for any scenario in seconds

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here.

You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.

  • 1. Go to Tability's plan editor
  • 2. Click on the "Generate goals using AI" button
  • 3. Use natural language to describe your goals

Tability will then use your prompt to generate a fully editable OKR template.

How to improve existing OKRs with AI feedback

If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.

  • 1. Go to Tability's plan editor
  • 2. Add your existing OKRs (you can import them from a spreadsheet)
  • 3. Click on "Generate analysis"
AI feedback for OKRs in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.

You can then decide to accept the suggestions or dismiss them if you don't agree.

Using the free OKR generator to get a quick template

If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.

Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.

Our It OKRs examples

You'll find below a list of Objectives and Key Results templates for It. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

1OKRs to enhance comprehension of ITIL processes

  • ObjectiveEnhance comprehension of ITIL processes
  • KRApply ITIL methods to three real-world projects to gain practical experience
  • TaskApply ITIL methods to identified projects
  • TaskEvaluate and document ITIL process implementation outcomes
  • TaskIdentify three real-world projects requiring ITIL methods
  • KRComplete two ITIL certification courses to improve theoretical knowledge
  • TaskDedicate regular time to study and complete courses
  • TaskResearch available ITIL certification courses
  • TaskEnroll in two chosen ITIL courses
  • KRTeach one ITIL workshop to colleagues to consolidate and share knowledge
  • TaskSchedule and invite colleagues to the ITIL workshop
  • TaskPrepare slide presentations and handouts for the workshop
  • TaskCreate a detailed ITIL workshop agenda including all the key topics
Tability

2OKRs to enhance communication and training for Business-led IT services

  • ObjectiveEnhance communication and training for Business-led IT services
  • KRDecrease IT related issues raised by employees by 30% following the training
  • TaskImplement intensive and comprehensive IT training for all employees
  • TaskEstablish a solid IT support team for immediate troubleshooting
  • TaskConduct regular IT performance checks and updates
  • KRIncrease employee trainee count by 40% in IT procedures and process
  • TaskAllocate budget for training and development programs
  • TaskDevelop and implement strategic recruitment plans
  • TaskIdentify the need for additional IT trainees in the department
  • KRImprove post-training test scores by 25% to ensure comprehension and retention
  • TaskImplement interactive learning activities during training
  • TaskOffer one-on-one follow up coaching sessions
  • TaskDevelop comprehensive study guides for post-training review

3OKRs to enhance IT operational efficiency through data-driven innovations

  • ObjectiveEnhance IT operational efficiency through data-driven innovations
  • KRImplement 2 new data-driven tools to ensure 10% faster project delivery
  • TaskResearch top-rated data-driven tools for project management
  • TaskTrain team on new tool integration and usage
  • TaskMonitor project delivery speed improvements regularly
  • KRIncrease the use of automated processes by 20% to reduce manual work
  • TaskIdentify tasks that can be automated efficiently
  • TaskInvest in higher-quality automation software
  • TaskTrain staff on implementing these automated processes
  • KRDecrease IT incident response time by 15% through predictive analytics
  • TaskRegularly review analytics to optimize incident response
  • TaskTrain IT staff on predictive analytics tools' usage
  • TaskImplement predictive analytics software in the IT department

4OKRs to enhance IT stability in the DACH region through strategic global and local collaborations

  • ObjectiveEnhance IT stability in the DACH region through strategic global and local collaborations
  • KRImplement 2 new IT infrastructure projects successfully with minimized downtime
  • TaskImplement projects during least busy hours to minimize disruption
  • TaskPrioritize tasks, delegate accordingly, and monitor progress regularly
  • TaskIdentify required resources and create detailed project plans for each system
  • KRSecure 3 new strategic partnerships with reputable IT service providers by end of Q2
  • TaskFinalize and formalize partnership agreements
  • TaskIdentify reputable IT service providers for potential partnership
  • TaskSet up meetings to present partnership proposals
  • KRAchieve a 25% reduction in IT-related complaints/issues from regional stakeholders
  • TaskImprove IT infrastructure for enhanced efficiency
  • TaskImplement advanced IT troubleshooting training for staff
  • TaskEstablish effective communication channels for IT issues

5OKRs to streamline IT Service Desk for swifter resolution time

  • ObjectiveStreamline IT Service Desk for swifter resolution time
  • KREnhance self-service portal use by 50% to promote faster issue resolution
  • TaskImplement a feedback mechanism on portal usability
  • TaskLaunch a portal awareness campaign to increase visibility
  • TaskDevelop user-friendly navigation for efficient self-service usage
  • KRImplement a new training program to improve technical troubleshooting skills by 30%
  • TaskDevelop comprehensive, skills-focused training program
  • TaskIdentify key areas of technical troubleshooting needing improvement
  • TaskImplement training program and monitor progress
  • KRDecrease average ticket response time by 20%
  • TaskImplement a ticket prioritization system
  • TaskBoost staff levels during peak times
  • TaskTrain support team in effective time management

6OKRs to enhance efficiency and uniformity in IT asset management processes

  • ObjectiveEnhance efficiency and uniformity in IT asset management processes
  • KRIncrease process automation to decrease manual intervention by 35%
  • TaskImplement appropriate automation software to streamline processes
  • TaskIdentify repetitive tasks that are suitable for automation
  • TaskTrain staff on new automation tools for transitional efficiency
  • KRReduce process variability by achieving 90% adherence to structured workflows
  • TaskMonitor and measure workflow adherence regularly
  • TaskIdentify the key steps in your current workflows
  • TaskProvide training on structured workflows to staff
  • KRTrain 100% of the Asset Management team on new standardized process protocols
  • TaskDevelop comprehensive training material on new process protocols
  • TaskValidate training effectiveness through assessments
  • TaskSchedule and conduct training sessions for the team

7OKRs to enhance IT Helpdesk Support and Data Analysis for IT Projects

  • ObjectiveEnhance IT Helpdesk Support and Data Analysis for IT Projects
  • KRIncrease Helpdesk Support resolution rate by 20%
  • TaskEstablish clear escalation procedures
  • TaskIntegrate efficient problem resolution software
  • TaskImplement advanced training for helpdesk support staff
  • KRReduce IT project completion time by 15% through improved data analysis
  • TaskRegularly review and improve data analysis processes
  • TaskTrain IT personnel in optimized data analysis methods
  • TaskImplement advanced data analysis tools for efficient project handling
  • KRComplete data analysis for 2 major IT projects
  • TaskGather and organize all necessary data for both IT projects
  • TaskAnalyze collected data and identify key points
  • TaskCompile and summarize the data analysis results

8OKRs to comprehensive inventory creation of Business-led IT services

  • ObjectiveComprehensive inventory creation of Business-led IT services
  • KRIdentify 100% of existing Business-led IT services for inclusion in the inventory
  • TaskIntegrate identified IT services into the inventory system
  • TaskConduct a comprehensive survey of all existing IT services
  • TaskCategorize identified services based on business domain
  • KRAchieve a 95% accuracy rate in cataloguing these identified IT services
  • TaskTrain staff regularly on cataloguing best practices
  • TaskConsistently review and correct catalogue entries
  • TaskImplement detailed cataloguing standards and procedures
  • KRImplement an intuitive, user-friendly system to access the established inventory
  • TaskConduct frequent testing and subsequent iterations for system improvements
  • TaskDevelop system design with emphasis on user-friendly interface
  • TaskIdentify user needs and preferences for inventory system
Tability

9OKRs to improve IT Service Management process efficiency and efficacy

  • ObjectiveImprove IT Service Management process efficiency and efficacy
  • KRImplement two new service improvement projects
  • TaskIdentify areas in the service sector that need improvement
  • TaskCommence execution of the project plan steps
  • TaskDevelop detailed project plans for improvements
  • KRAchieve 95% service request satisfaction
  • TaskSolicit and incorporate feedback from service users
  • TaskRegularly train staff to improve quality of customer service
  • TaskImplement a system for tracking and resolving requests efficiently
  • KRReduce system-related incidents by 20%
  • TaskTrain staff on correct system usage
  • TaskImplement regular system maintenance and upgrades
  • TaskEnhance system security measures

10OKRs to enhance effectiveness and efficiency of IT facility management

  • ObjectiveEnhance effectiveness and efficiency of IT facility management
  • KRAchieve 10% cost reduction in facility management budget
  • TaskNegotiate price reductions or discounts with existing vendors
  • TaskReview current expenses to pinpoint areas with potential for reductions
  • TaskImplement energy-saving measures to decrease utility bills
  • KRReduce outstanding facility-related issues by 35%
  • TaskPrioritize issues based on urgency and impact on operations
  • TaskImplement effective solutions to address identified high-priority issues
  • TaskConduct a comprehensive review of all existing facility-related issues
  • KRImplement a preventive maintenance routine for all IT infrastructure
  • TaskTrain IT staff on preventive maintenance procedures
  • TaskDevelop a comprehensive maintenance schedule
  • TaskIdentify all IT infrastructure requiring regular maintenance

It OKR best practices

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tip #2: Commit to weekly OKR check-ins

Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.

Being able to see trends for your key results will also keep yourself honest.

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to track your It OKRs

Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More It OKR templates

We have more templates to help you draft your team goals and OKRs.