15 customisable OKR examples for Support Training

What are Support Training OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.

We have curated a selection of OKR examples specifically for Support Training to assist you. Feel free to explore the templates below for inspiration in setting your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Support Training OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Feel free to explore our tools:

Our customisable Support Training OKRs examples

We've added many examples of Support Training Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.

Hope you'll find this helpful!

1OKRs to streamline IT Service Desk for swifter resolution time

  • ObjectiveStreamline IT Service Desk for swifter resolution time
  • Key ResultEnhance self-service portal use by 50% to promote faster issue resolution
  • TaskImplement a feedback mechanism on portal usability
  • TaskLaunch a portal awareness campaign to increase visibility
  • TaskDevelop user-friendly navigation for efficient self-service usage
  • Key ResultImplement a new training program to improve technical troubleshooting skills by 30%
  • TaskDevelop comprehensive, skills-focused training program
  • TaskIdentify key areas of technical troubleshooting needing improvement
  • TaskImplement training program and monitor progress
  • Key ResultDecrease average ticket response time by 20%
  • TaskImplement a ticket prioritization system
  • TaskBoost staff levels during peak times
  • TaskTrain support team in effective time management

2OKRs to ensure readiness for GA release of product on Linux

  • ObjectiveEnsure readiness for GA release of product on Linux
  • Key ResultProvide training for support team on Linux-specific issues and troubleshooting
  • TaskMonitor and evaluate the team's progress post-training
  • TaskDevelop a comprehensive Linux-specific training program
  • TaskSchedule training sessions for the support team
  • Key ResultUpdate documentation and support resources for Linux users
  • TaskVerify and publish all new Linux resources on appropriate platforms
  • TaskReview current Linux documentation and support resources for outdated information
  • TaskDevelop updated Linux user guides, tutorials and FAQs
  • Key ResultComplete all necessary testing and bug fixing for Linux compatibility
  • TaskRun preliminary tests for software compatibility with Linux
  • TaskIdentify, document and prioritize detected bugs
  • TaskFix bugs and conduct validation testing

3OKRs to streamline ticket resolution process in DACH region

  • ObjectiveStreamline ticket resolution process in DACH region
  • Key ResultReduce average ticket resolution time by 30%
  • TaskImplement more efficient ticket handling procedures
  • TaskProvide advanced problem-solving training to staff
  • TaskIntroduce effective ticket prioritization system
  • Key ResultTrain 100% of the support team on new procedural changes
  • TaskCreate comprehensive training materials for the procedural changes
  • TaskSchedule company-wide trainings for support team
  • TaskTrack and confirm individual completions
  • Key ResultImplement standard procedures for 90% of common issues
  • TaskDevelop standard procedures to address these issues
  • TaskIdentify the top common issues affecting the business
  • TaskTrain staff on implementing these procedures

4OKRs to improve user satisfaction through comprehensive training

  • ObjectiveEnhance user satisfaction through upgraded training
  • Key ResultIncrease user satisfaction score by 15%
  • Key ResultDecrease average response time to support tickets by 30%
  • Key ResultImprove user retention rate by 10%
  • Key ResultIncrease completion rate of comprehensive training by 20%

5OKRs to complete Windows 10 update on all DC PCs

  • ObjectiveComplete Windows 10 update on all DC PCs
  • Key ResultFully update 100% of DC PCs to Windows 10 by the end of the quarter
  • TaskValidate successful Windows 10 installation
  • TaskInstall Windows 10 on non-updated PCs
  • TaskConduct software audit on all DC PCs
  • Key ResultReach 60% upgrade rate on DC PCs to Windows 10 by end of second month
  • TaskDevelop an effective, step-by-step upgrade guide for Windows 10
  • TaskOffer technical support during the upgrade process
  • TaskConduct training sessions about the Windows 10 upgrade
  • Key ResultAchieve 30% of DC PC's Windows 10 update by end of first month
  • TaskSchedule update process for identified PCs
  • TaskMonitor and ensure successful upgrade completion
  • TaskIdentify PCs for Windows 10 upgrade

6OKRs to enhance the efficiency and effectiveness of administrative support

  • ObjectiveEnhance the efficiency and effectiveness of administrative support
  • Key ResultIncrease task completion rate by 30% without compromising on quality
  • TaskImplement productivity tools to streamline workflow and improve efficiency
  • TaskEvaluate, monitor and adjust workload distribution regularly
  • TaskIncorporate regular employee training and skill development
  • Key ResultStreamline workflow by implementing an effective scheduling system
  • TaskEvaluate current workflow for areas of inefficiency
  • TaskImplement selected system and train staff
  • TaskResearch effective scheduling systems
  • Key ResultReduce administrative errors by 20% through improved systems and training
  • TaskRegularly review and update system protocols
  • TaskImplement updated, more intuitive administrative systems
  • TaskConduct comprehensive staff training on new systems

7OKRs to enhance effectiveness and efficiency of T2 support agents

  • ObjectiveEnhance effectiveness and efficiency of T2 support agents
  • Key ResultImprove customer satisfaction scores by 20% post-support interaction
  • TaskRegularly review and act upon customer feedback
  • TaskTrain support staff in advanced customer service techniques
  • TaskImplement detailed post-support satisfaction surveys
  • Key ResultReduce average ticket resolution time by 15%
  • TaskIntroduce productivity tools for speedier resolution
  • TaskStreamline ticket sorting and prioritizing process
  • TaskImplement regular training to improve team’s problem-solving skills
  • Key ResultIncrease percentage of issues resolved on first contact to 70%
  • TaskRegularly review and improve troubleshooting methods
  • TaskDevelop clear guidelines for issue resolution
  • TaskImplement comprehensive training for customer service representatives

8OKRs to bolster Protection Against P1 Issues

  • ObjectiveBolster Protection Against P1 Issues
  • Key ResultImprove first-time resolution rate for P1 issues to 70% across all teams
  • TaskTrain agents on P1 issue recognition and resolution
  • TaskImplement P1 issue escalation protocol
  • TaskRegularly review P1 resolution analytics
  • Key ResultImplement a 25% reduction in P1 issues through improved security protocols
  • TaskTrain staff in improved security protocols
  • TaskIdentify vulnerabilities in current security protocols
  • TaskDevelop improved, stringent security measures
  • Key ResultAchieve 90% staff training completion on new security measures by quarter end
  • TaskMonitor and report staff training progress regularly
  • TaskSchedule mandatory training sessions for all staff
  • TaskDevelop comprehensive security training program

9OKRs to enhance communication and training for Business-led IT services

  • ObjectiveEnhance communication and training for Business-led IT services
  • Key ResultDecrease IT related issues raised by employees by 30% following the training
  • TaskImplement intensive and comprehensive IT training for all employees
  • TaskEstablish a solid IT support team for immediate troubleshooting
  • TaskConduct regular IT performance checks and updates
  • Key ResultIncrease employee trainee count by 40% in IT procedures and process
  • TaskAllocate budget for training and development programs
  • TaskDevelop and implement strategic recruitment plans
  • TaskIdentify the need for additional IT trainees in the department
  • Key ResultImprove post-training test scores by 25% to ensure comprehension and retention
  • TaskImplement interactive learning activities during training
  • TaskOffer one-on-one follow up coaching sessions
  • TaskDevelop comprehensive study guides for post-training review

10OKRs to improve CX across the agency

  • ObjectiveImprove CX across the agency
  • Key ResultReduce average response time to customer inquiries by 20%
  • TaskImplement a ticketing system to track customer inquiries and responses
  • TaskRegularly analyze response data to identify bottlenecks and implement necessary improvements
  • TaskTrain customer support team on effective communication and problem-solving skills
  • TaskStreamline internal processes to minimize handoffs and improve response efficiency
  • Key ResultImplement a new training program to enhance employee communication skills
  • TaskProvide ongoing support and resources such as online courses or mentors to reinforce and enhance communication skills
  • TaskDevelop customized training modules targeting identified areas of weakness in communication skills
  • TaskIdentify areas of weakness in employee communication skills through assessments and evaluations
  • TaskSchedule and facilitate interactive workshops and role-playing exercises to practice effective communication techniques
  • Key ResultAchieve a Net Promoter Score of 9 or above from client feedback
  • TaskAnalyze client feedback to identify areas for improvement and determine specific action plans
  • TaskEstablish a customer loyalty program to incentivize and reward clients for their continued support
  • TaskImplement regular NPS surveys to gather client feedback on a continuous basis
  • TaskEnhance customer service training program to improve communication and relationship-building skills
  • Key ResultIncrease customer satisfaction ratings by 10% through regular feedback surveys
  • TaskRegularly send out the feedback survey to all customers after their interactions
  • TaskCreate a short and simple online feedback survey with targeted questions
  • TaskUse the insights gained from feedback surveys to make necessary improvements and adjustments
  • TaskImplement a system to analyze and track customer feedback data efficiently

11OKRs to streamline staff operations with requisite tools and support

  • ObjectiveStreamline staff operations with requisite tools and support
  • Key ResultReduce process-related queries by 40% through enhanced support mechanisms
  • TaskTrain support staff to answer potential process-related queries
  • TaskDevelop comprehensive user manuals for all recurring processes
  • TaskImplement intuitive software to simplify operational procedures
  • Key ResultShorten average process completion time by 30% via improved workflows
  • TaskAnalyze current workflows to identify inefficiencies
  • TaskTrain staff on new, more efficient workflows
  • TaskImplement changes to streamline and optimize processes
  • Key ResultIncrease team productivity by 25% by implementing appropriate tech tools
  • TaskRegularly assess and improve tech-tool effectiveness
  • TaskProvide tech tool training for employees
  • TaskResearch and invest in productivity-enhancing software

12OKRs to improve service recovery time in 2024

  • ObjectiveImprove service recovery time in 2024
  • Key ResultReduce mean time to recovery (MTTR) by 25% in the next product update
  • TaskIntegrate higher-quality failure-detection mechanisms
  • TaskImplement automated incident response procedures
  • TaskDevelop comprehensive recovery guideline documents
  • Key ResultTrain support team on new recovery protocols to attain 90% resolution efficiency
  • TaskSchedule training sessions on new recovery protocols for support team
  • TaskSet up regular assessments to measure resolution efficiency
  • TaskDevelop practical exercises to ensure understanding of new protocols
  • Key ResultImplement automated diagnostic tools to decrease escalation incidents by 30%
  • TaskIdentify suitable automated diagnostic tools for system optimization
  • TaskTrain staff on proper usage and implementation of these tools
  • TaskPurchase and install the selected automated diagnostic tools

13OKRs to streamline and optimize the HR data process

  • ObjectiveStreamline and optimize the HR data process
  • Key ResultReduce HR data errors by 50%
  • TaskRegularly review and verify recorded HR data
  • TaskImplement automated data entry and validation systems
  • TaskTrain HR staff in accurate data handling practices
  • Key ResultImplement a new HR data management system with 100% employee training completion
  • TaskInitiate company-wide training on the new system
  • TaskMonitor and confirm 100% training completion
  • TaskEstablish a timeline for the HR data management system implementation
  • Key ResultIncrease HR data processing speed by 30%
  • TaskUpgrade to a more efficient HR software system
  • TaskTrain HR staff on efficient data processing techniques
  • TaskAutomate repetitive data entry tasks

14OKRs to enhance comprehensive proficiency in product knowledge

  • ObjectiveEnhance comprehensive proficiency in product knowledge
  • Key ResultScore at least 95% on post-training product knowledge assessments
  • TaskDedicate time daily to review and practice learned information
  • TaskThoroughly study all product training materials provided
  • TaskSeek clarifications on any unclear product details promptly
  • Key ResultComplete an in-depth training on all product features within 4 weeks
  • TaskComplete training modules and assessments weekly
  • TaskSchedule daily sessions for focused feature learning
  • TaskIdentify key product features to focus on during training
  • Key ResultSuccessfully address 90% of customer queries on product specifics without additional assistance
  • TaskPractice communication skills for clearer explanations
  • TaskAttend knowledge-sharing sessions on the products
  • TaskDevelop a comprehensive understanding of all product specifics

15OKRs to enhance data centralization for data-driven management support

  • ObjectiveEnhance data centralization for data-driven management support
  • Key ResultTrain 90% of management personnel on using the new data management system effectively
  • TaskSchedule training sessions for all management personnel
  • TaskIdentify qualified trainers knowledgeable in the new system
  • TaskMonitor and assess personnel's competency post-training
  • Key ResultImplement a centralized data management system improving accessibility by 50%
  • TaskImplement new system and staff training programs
  • TaskEvaluate current data management systems and identify accessibility issues
  • TaskSelect and procure a centralized data management system
  • Key ResultIncrease the data accuracy and reliability in the new system by 70%
  • TaskRegularly update and cleanse data to maintain accuracy
  • TaskImplement data validation rules to minimize entry errors
  • TaskConduct routine system testing and error checking sessions

Support Training OKR best practices to boost success

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability Insights DashboardTability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to weekly OKR check-ins

Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.

Being able to see trends for your key results will also keep yourself honest.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to turn your Support Training OKRs in a strategy map

OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, once you get comfortable you can graduate to a proper OKRs-tracking tool.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Support Training OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

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