OKR template to streamline ticket resolution process in DACH region

public-lib · Published 4 months ago

The OKR focuses on optimizing the ticket resolution process, aiming to reduce the average response time by 30%. This could be achieved by introducing more efficient ticket handling procedures, training staff for better problem-solving and implementing an effective ticket prioritization system.

In addition to that, it aims for the entire support team to be trained on new procedural changes. To make this happen, comprehensive training materials are to be developed, company-wide training sessions are to be held, and the employees' completion status should be tracked.

Another objective is to standardize procedures for 90% of the most common problems. The initiatives under this objective involve identifying the most common business issues, developing standard procedures to address these issues, and training the staff on using these procedures.

Implementing this OKR in the DACH region represents an attempt to manage tickets more effectively, improve customer service, and enhance business operations in the region by predominantly focusing on training and procedure implementation.

ObjectiveStreamline ticket resolution process in DACH region
KRReduce average ticket resolution time by 30%
Implement more efficient ticket handling procedures
Provide advanced problem-solving training to staff
Introduce effective ticket prioritization system
KRTrain 100% of the support team on new procedural changes
Create comprehensive training materials for the procedural changes
Schedule company-wide trainings for support team
Track and confirm individual completions
KRImplement standard procedures for 90% of common issues
Develop standard procedures to address these issues
Identify the top common issues affecting the business
Train staff on implementing these procedures

Use in Tability

How to edit and track OKRs with Tability

You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.

Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.

With Tability you can:

Use AI to draft a complete set of OKRs in seconds
Connect your OKRs and team goals to your project
Automate reporting with integrations and built-in dashboard

Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.

The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.

Step 1. Sign up for a free Tability account

Go tohttps://tability.app/signup and create your account (it's free!)

Step 2. Create a plan

Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.

Step 3. Use the magic importer

Click on Use magic import to open up the Magic Import modal.

Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.

Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!

Now, just click on Import from text and let the magic happen.

Once your example is in the plan editor, you will be able to:

Edit the objectives, key results, and tasks
Click on the target 0 → 100% to set better target
Use the tips and the AI to refine your goals

Step 4. Publish your plan

Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.

From there you will have access to all the features that will help you and your team save hours with OKR reporting.

10+ built-in dashboards to visualise progress on your goals
Weekly reminders, data connectors, and smart notifications
9 views to map OKRs to strategic projects
Strategy map to align teams at scale