15 customisable OKR examples for Support Team Manager

What are Support Team Manager OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.

We have curated a selection of OKR examples specifically for Support Team Manager to assist you. Feel free to explore the templates below for inspiration in setting your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Support Team Manager OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Feel free to explore our tools:

Our customisable Support Team Manager OKRs examples

You'll find below a list of Objectives and Key Results templates for Support Team Manager. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

1OKRs to streamline ticket resolution process in DACH region

  • ObjectiveStreamline ticket resolution process in DACH region
  • Key ResultReduce average ticket resolution time by 30%
  • TaskImplement more efficient ticket handling procedures
  • TaskProvide advanced problem-solving training to staff
  • TaskIntroduce effective ticket prioritization system
  • Key ResultTrain 100% of the support team on new procedural changes
  • TaskCreate comprehensive training materials for the procedural changes
  • TaskSchedule company-wide trainings for support team
  • TaskTrack and confirm individual completions
  • Key ResultImplement standard procedures for 90% of common issues
  • TaskDevelop standard procedures to address these issues
  • TaskIdentify the top common issues affecting the business
  • TaskTrain staff on implementing these procedures

2OKRs to accelerate resolution of customer support tickets

  • ObjectiveAccelerate resolution of customer support tickets
  • Key ResultIncrease support team's ticket processing efficiency by 20%
  • TaskInvest in efficient ticket management software
  • TaskImplement ticket prioritization strategies to expedite urgent requests
  • TaskConduct training sessions on troubleshooting common issues
  • Key ResultImplement a knowledge base to facilitate 15% of ticket self-resolution
  • TaskImplement these solutions into a searchable knowledge base
  • TaskDevelop comprehensive, easy-to-understand solutions
  • TaskIdentify common issues from past customer tickets
  • Key ResultDecrease average ticket response time by 30%
  • TaskIncrease availability of customer service staff
  • TaskTrain staff in efficient troubleshooting techniques
  • TaskImplement a ticket prioritization system

3OKRs to improve sales performance across all product lines

  • ObjectiveImprove sales performance across all product lines
  • Key ResultRaise customer retention rate by 15%
  • TaskImprove customer support and response time
  • TaskImplement loyalty programs and reward frequent customers
  • TaskCollect feedback to understand and solve customer problems
  • Key ResultAchieve a 25% increase in overall unit sales
  • TaskEnhance distribution channels to broaden product accessibility
  • TaskImplement a marketing campaign to raise product awareness and demand
  • TaskOffer customer incentives like discounts or loyalty programs
  • Key ResultBoost the average purchase value by 10% per customer
  • TaskIntroduce premium versions or add-ons of popular products
  • TaskImplement strategic up-selling and cross-selling techniques
  • TaskOffer discounts or incentives for bulk purchases

4OKRs to enhance the efficiency of the Cloud Support Team

  • ObjectiveEnhance the efficiency of the Cloud Support Team
  • Key ResultReduce the average response time to customer queries by 20%
  • TaskImplement comprehensive staff training for efficient query solution
  • TaskAllocate more resources towards customer service management
  • TaskEnhance customer service software for faster responses
  • Key ResultImplement three new measures for proactive issue identification and resolution
  • TaskTrain team members on the new measures
  • TaskIdentify potential problems through risk assessment analysis
  • TaskDevelop procedures for efficient issue resolution
  • Key ResultIncrease customer satisfaction score for support tickets by 30%
  • TaskImplement thorough training for support team on customer service skills
  • TaskRegularly solicit feedback to improve support services
  • TaskDevelop a system for prompt response to support tickets

5OKRs to launch a viable, user-friendly SaaS product

  • ObjectiveLaunch a viable, user-friendly SaaS product
  • Key ResultAchieve a customer satisfaction score of above 85%
  • TaskDevelop a proactive customer communication strategy for problem resolution
  • TaskImplement a customer feedback system to identify improvement areas
  • TaskTrain staff in customer service protocols and problem-solving
  • Key ResultDevelop MVP with essential features by involving 10 beta testers
  • TaskGather and integrate feedback to refine MVP features
  • TaskIdentify the essential features needed for MVP development
  • TaskRecruit 10 beta testers for product evaluation
  • Key ResultObtain initial sign ups exceeding 50 customers
  • TaskDevelop enticing advertising campaign targeting potential customers
  • TaskLaunch sign-up incentive program or promotional offers
  • TaskMaximize reach through social media marketing strategies

6OKRs to improve MTTR efficiency to enhance customer satisfaction

  • ObjectiveImprove MTTR efficiency to enhance customer satisfaction
  • Key ResultImplement automation tools to decrease manual intervention in incident resolution by 20%
  • TaskMonitor and measure the effectiveness of automation tools in reducing manual intervention
  • TaskDetermine specific incidents that can be resolved through automation
  • TaskConduct a thorough evaluation of available automation tools for incident resolution
  • TaskImplement selected automation tools into incident resolution processes
  • Key ResultIncrease first-call resolution rate by 10% through improved troubleshooting techniques
  • TaskDevelop a standardized troubleshooting checklist and documentation process
  • TaskEncourage knowledge sharing and collaboration among support team members to enhance troubleshooting efficiency
  • TaskConduct regular performance evaluations to identify areas for improvement in troubleshooting skills
  • TaskImplement comprehensive training program for troubleshooting techniques
  • Key ResultProvide comprehensive training to support team to enhance technical capabilities and problem-solving skills
  • TaskOrganize team-building activities to foster collaboration and enhance problem-solving through group participation
  • TaskOffer online training resources and modules for the support team to enhance their technical skills
  • TaskConduct technical workshops to strengthen the support team's knowledge and proficiency
  • TaskImplement regular problem-solving exercises to improve the team's critical thinking abilities
  • Key ResultReduce average incident response time by 15% through process improvement

7OKRs to enhance customer satisfaction and net promoter score

  • ObjectiveEnhance customer satisfaction and net promoter score
  • Key ResultBolster CSAT rating by 10% with enhanced product quality and user-friendliness
  • TaskEducate users on product features via online tutorials
  • TaskContinually gather client feedback for user-interface enhancements
  • TaskImplement a robust quality assurance process for product improvement
  • Key ResultDecrease customer complaints by 20% by implementing effective solutions swiftly
  • TaskDevelop swift response protocols for customer complaints
  • TaskTrack and analyze complaint trends weekly
  • TaskImplement thorough training towards successful problem-solving
  • Key ResultIncrease NPS score by 15% through improving customer support responsiveness
  • TaskRegularly monitor and evaluate response times
  • TaskImplement customer support training on efficient and proactive response
  • TaskIntegrate faster customer service software/tools

8OKRs to improve service recovery time in 2024

  • ObjectiveImprove service recovery time in 2024
  • Key ResultReduce mean time to recovery (MTTR) by 25% in the next product update
  • TaskIntegrate higher-quality failure-detection mechanisms
  • TaskImplement automated incident response procedures
  • TaskDevelop comprehensive recovery guideline documents
  • Key ResultTrain support team on new recovery protocols to attain 90% resolution efficiency
  • TaskSchedule training sessions on new recovery protocols for support team
  • TaskSet up regular assessments to measure resolution efficiency
  • TaskDevelop practical exercises to ensure understanding of new protocols
  • Key ResultImplement automated diagnostic tools to decrease escalation incidents by 30%
  • TaskIdentify suitable automated diagnostic tools for system optimization
  • TaskTrain staff on proper usage and implementation of these tools
  • TaskPurchase and install the selected automated diagnostic tools

9OKRs to boost enterprise customer attraction to our platform

  • ObjectiveBoost enterprise customer attraction to our platform
  • Key ResultExpand platform features based on 75% of enterprise-client feedback
  • TaskAnalyze feedback from 75% of enterprise clients
  • TaskIdentify commonly requested platform features
  • TaskInitiate development of new features
  • Key ResultIncrease demo requests by 30% over the next quarter
  • TaskImplement a user-friendly online demo request form
  • TaskEnhance demo product features to attract more customer interest
  • TaskDevelop targeted marketing campaigns to boost demo visibility
  • Key ResultEnhance customer support satisfaction rate by 45%
  • TaskImplement a customer feedback system to gauge satisfaction
  • TaskImplement comprehensive training programs for customer support staff
  • TaskImprove product/service quality based on customer insights

10OKRs to decrease customer issue resolution time by 20%

  • ObjectiveDecrease customer issue resolution time by 20%
  • Key ResultImplement new ticketing system to streamline support process in 4 weeks
  • TaskCreate a system implementation and training plan
  • TaskResearch and select appropriate ticketing system software
  • TaskExecute the plan and monitor its effectiveness
  • Key ResultIncrease first-contact resolution rate to 75% from current rate
  • TaskMonitor and adjust strategies based on resolution rates
  • TaskImplement specialized training to address identified issues
  • TaskAnalyze recent unresolved customer interactions for common issues
  • Key ResultTrain customer support staff in issue escalation and resolution techniques
  • TaskSchedule regular role-play exercises to simulate escalation scenarios
  • TaskConduct a needs assessment for escalation training among support staff
  • TaskDevelop a comprehensive training curriculum on issue resolution techniques

11OKRs to streamline Operational Efficiency

  • ObjectiveStreamline Operational Efficiency
  • Key ResultReduce customer support ticket resolution time by 25% by implementing self-service resources and improving response processes
  • TaskRegularly analyze customer feedback to identify trends and continuously improve response processes
  • TaskImplement chatbots to provide immediate and automated responses to common customer queries
  • TaskStreamline ticket triage and routing processes to ensure faster response times
  • TaskDevelop a comprehensive self-service knowledge base with frequently asked questions and guides
  • Key ResultAchieve a 15% cost reduction in supply chain management through vendor negotiation and procurement efficiency
  • TaskStreamline procurement processes by implementing automation and digitization tools
  • TaskEstablish clear performance metrics and regularly review vendors' performance to ensure efficiency and cost-effectiveness
  • TaskExplore alternative suppliers and evaluate their pricing and terms to maximize cost savings
  • TaskConduct a thorough analysis of current vendors' pricing and identify potential negotiation opportunities
  • Key ResultIncrease employee adoption of new software tools by 30% through comprehensive training and improved user experience
  • Key ResultDecrease average time spent on administrative tasks by 20% through automation and process optimization

12OKRs to ensure successful implementation and utilization of the ticket system

  • ObjectiveEnsure successful implementation and utilization of the ticket system
  • Key ResultComplete ticket system setup and integration by 25% of the quarter
  • TaskIdentify necessary software and hardware for ticket system setup
  • TaskInitiate system integration procedures
  • TaskMonitor and evaluate progress towards completion
  • Key ResultTrain 75% of staff members on the use and benefits of the ticket system
  • TaskDevelop comprehensive, easy-to-understand training materials
  • TaskIdentify staff members not familiar with the ticket system
  • TaskSchedule and conduct training sessions regularly
  • Key ResultAchieve at least 60% user adoption rate of the ticket system within the quarter
  • TaskTrain all employees on the benefits and use of the ticket system
  • TaskImplement incentives for consistent ticket system usage
  • TaskRegularly monitor and report on user adoption rates

13OKRs to enhance customer experience in Car Rental booking

  • ObjectiveEnhance customer experience in Car Rental booking
  • Key ResultIncrease customer satisfaction rate by 20% measured through customer feedback
  • TaskEstablish a quick and efficient complaint resolution system
  • TaskImplement regular customer satisfaction surveys after service delivery
  • TaskProvide staff with customer service excellence training
  • Key ResultIncrease repeat bookings by 30% tracking customer booking records
  • TaskImplement a loyalty rewards program to encourage repeat bookings
  • TaskUtilize a CRM to accurately track customer booking habits
  • TaskPersonalize communications to build stronger customer relationships
  • Key ResultReduce booking errors by 15% monitored via error logs
  • TaskRegularly check and troubleshoot error logs
  • TaskImplement training programs on booking system usage
  • TaskReview and update error identification algorithm

14OKRs to streamline IT Service Desk for swifter resolution time

  • ObjectiveStreamline IT Service Desk for swifter resolution time
  • Key ResultEnhance self-service portal use by 50% to promote faster issue resolution
  • TaskImplement a feedback mechanism on portal usability
  • TaskLaunch a portal awareness campaign to increase visibility
  • TaskDevelop user-friendly navigation for efficient self-service usage
  • Key ResultImplement a new training program to improve technical troubleshooting skills by 30%
  • TaskDevelop comprehensive, skills-focused training program
  • TaskIdentify key areas of technical troubleshooting needing improvement
  • TaskImplement training program and monitor progress
  • Key ResultDecrease average ticket response time by 20%
  • TaskImplement a ticket prioritization system
  • TaskBoost staff levels during peak times
  • TaskTrain support team in effective time management

15OKRs to enhance proficiency as a Partnership Manager

  • ObjectiveEnhance proficiency as a Partnership Manager
  • Key ResultStrengthen relationship with 5 existing partners by enhancing engagement activities
  • TaskPropose and organize bi-monthly virtual events to foster interaction
  • TaskDevelop more interactive and personalized communication strategies for each partner
  • TaskImplement regular partnership satisfaction surveys and feedback loops
  • Key ResultClose 3 new strategic collaborations to extend business network
  • TaskDraft proposals outlining mutual business benefit
  • TaskArrange meetings to negotiate collaboration terms
  • TaskResearch potential companies for strategic collaborations
  • Key ResultImprove partner satisfaction rate by 20% through improved communication and support tactics
  • TaskInitiate training on effective communication for support teams
  • TaskOffer personalized support for their specific needs
  • TaskImplement regular, structured communication check-ins with partners

Support Team Manager OKR best practices to boost success

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability Insights DashboardTability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to weekly OKR check-ins

Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.

Being able to see trends for your key results will also keep yourself honest.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to turn your Support Team Manager OKRs in a strategy map

OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Support Team Manager OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

Create more examples in our app

You can use Tability to create OKRs with AI – and keep yourself accountable 👀

Tability is a unique goal-tracking platform built to save hours at work and help teams stay on top of their goals.

Signup1 Create your workspace
Signup2 Build plans in seconds with AI
Signup3Track your progress
Quick nav