15 customisable OKR examples for Support Staff

What are Support Staff OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.

We have curated a selection of OKR examples specifically for Support Staff to assist you. Feel free to explore the templates below for inspiration in setting your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Support Staff OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Feel free to explore our tools:

Our customisable Support Staff OKRs examples

We've added many examples of Support Staff Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.

Hope you'll find this helpful!

1. OKR to streamline staff operations with requisite tools and support

  • ObjectiveStreamline staff operations with requisite tools and support
  • Key ResultReduce process-related queries by 40% through enhanced support mechanisms
  • TaskTrain support staff to answer potential process-related queries
  • TaskDevelop comprehensive user manuals for all recurring processes
  • TaskImplement intuitive software to simplify operational procedures
  • Key ResultShorten average process completion time by 30% via improved workflows
  • TaskAnalyze current workflows to identify inefficiencies
  • TaskTrain staff on new, more efficient workflows
  • TaskImplement changes to streamline and optimize processes
  • Key ResultIncrease team productivity by 25% by implementing appropriate tech tools
  • TaskRegularly assess and improve tech-tool effectiveness
  • TaskProvide tech tool training for employees
  • TaskResearch and invest in productivity-enhancing software

2. OKR to improve sales support operations for increased revenues

  • ObjectiveImprove sales support operations for increased revenues
  • Key ResultIncrease upselling rate by 15% with enhanced support-guided recommendations
  • TaskDevelop tailored recommendation scripts for support staff to use
  • TaskTrain support team in advanced selling techniques and product knowledge
  • TaskImplement tracking metrics to monitor progress and effectiveness regularly
  • Key ResultIncrease customer engagement by 30% through revamped sales support systems
  • TaskIntroduce incentive programs to reward loyal customers
  • TaskImplement a user-friendly interface for seamless customer interaction
  • TaskTrain sales personnel on customer connectivity and relationship building
  • Key ResultReduce sales cycle duration by 20% through sales support optimizations
  • TaskTrain team on effective closing techniques
  • TaskStreamline sales proposal approval process
  • TaskImplement more efficient sales tracking software

3. OKR to enhance IT Helpdesk Support and Data Analysis for IT Projects

  • ObjectiveEnhance IT Helpdesk Support and Data Analysis for IT Projects
  • Key ResultIncrease Helpdesk Support resolution rate by 20%
  • TaskEstablish clear escalation procedures
  • TaskIntegrate efficient problem resolution software
  • TaskImplement advanced training for helpdesk support staff
  • Key ResultReduce IT project completion time by 15% through improved data analysis
  • TaskRegularly review and improve data analysis processes
  • TaskTrain IT personnel in optimized data analysis methods
  • TaskImplement advanced data analysis tools for efficient project handling
  • Key ResultComplete data analysis for 2 major IT projects
  • TaskGather and organize all necessary data for both IT projects
  • TaskAnalyze collected data and identify key points
  • TaskCompile and summarize the data analysis results

4. OKR to reduce MTTR of critical business applications by 15%

  • ObjectiveReduce MTTR of critical business applications by 15%
  • Key ResultImplement proactive system monitoring to decrease incident occurrences by 20%
  • TaskRegularly review and modify monitoring threshold levels
  • TaskTrain staff on interpreting monitoring alerts and logs
  • TaskDeploy advanced system monitoring tools and software
  • Key ResultIdentify and remediate 30% of recurring application issues by end of quarter
  • TaskDefine metrics to identify recurring application issues
  • TaskDevelop a comprehensive troubleshooting guide
  • TaskImplement and monitor remediation strategies
  • Key ResultTrain support team on advanced troubleshooting techniques to improve efficiency by 10%
  • TaskSupervise team practice on simulated support scenarios
  • TaskOrganize advanced troubleshooting skills training sessions
  • TaskMonitor and evaluate team's performance post-training

5. OKR to minimize application downtime to improve performance

  • ObjectiveMinimize application downtime to improve performance
  • Key ResultAdvance our response time for outages to within an hour of occurrence
  • TaskTrain staff in rapid response protocols
  • TaskSchedule regular checks of system uptime
  • TaskImplement automated outage detection software
  • Key ResultImplement automatic failover for no more than 5% downtime per incident
  • TaskIdentify and establish appropriate failover configuration needs
  • TaskConduct testing to ensure less than 5% downtime
  • TaskImplement automatic failover system in existing architecture
  • Key ResultConduct bi-weekly maintenance checks to spot potential errors upfront
  • TaskDocument and analyze check results for errors
  • TaskPerform regular system diagnostics every two weeks
  • TaskCreate a bi-weekly maintenance check schedule

6. OKR to increase customer migration from on-premises product to cloud product

  • ObjectiveIncrease customer migration from on-premises product to cloud product
  • Key ResultReduce on-premises product support requests by 15% due to migration success
  • TaskProvide comprehensive training on new system usage to all staff
  • TaskCreate detailed user guides and FAQs about the migrated product
  • TaskTrack and address recurring issues proactively
  • Key ResultSecure positive customer feedback on the benefits and ease of transitioning
  • TaskOffer incentives for leaving positive, detailed feedback
  • TaskImplement staff training to ensure smooth customer transitions
  • TaskConduct a post-transition survey to gather customer opinions
  • Key ResultAchieve 20% increase in cloud product subscriptions compared to on-premises
  • TaskOffer special discounts for cloud over on-premises subscriptions
  • TaskIncrease customer awareness of cloud advantages through online webinars
  • TaskImplement an aggressive marketing campaign for cloud products

7. OKR to enhance investor relations operations to drive excellence and stakeholder satisfaction

  • ObjectiveEnhance investor relations operations to drive excellence and stakeholder satisfaction
  • Key ResultAchieve 90% accuracy in timely reporting and dissemination of investor-related information
  • TaskProvide training and resources to ensure all staff members understand and follow reporting protocols
  • TaskImplement an efficient system for tracking and organizing investor-related information
  • TaskEstablish clear guidelines and deadlines for reporting and disseminating investor information
  • TaskRegularly monitor and review the accuracy of investor-related information before dissemination
  • Key ResultImprove investor satisfaction rating to 4.5 out of 5 through effective feedback and responsiveness
  • TaskEstablish a streamlined communication channel to provide timely updates and responses to investors
  • TaskAssign dedicated staff to promptly address investor inquiries and concerns
  • TaskConduct training programs for employees on effective feedback techniques and responsiveness to enhance investor satisfaction
  • TaskImplement regular investor surveys to gather feedback on satisfaction rating and identify areas for improvement
  • Key ResultIncrease investor confidence by reducing average response time for inquiries by 30%
  • TaskStreamline internal communication channels to ensure swift resolution of investor inquiries
  • TaskTrain customer support team to prioritize and respond promptly to investor inquiries
  • TaskRegularly monitor and analyze response times to identify areas for improvement and optimization
  • TaskImplement automated email templates for frequently asked investor inquiries
  • Key ResultIncrease investor engagement by 20% through proactive communication and targeted outreach
  • TaskConduct personalized phone calls to address specific investor queries and provide support
  • TaskHost monthly webinars to update investors on market trends and the company's progress
  • TaskDevelop a quarterly newsletter with updates, performance metrics, and investment opportunities
  • TaskExpand social media presence to share regular updates, industry insights, and engage with investors

8. OKR to streamline IT Service Desk for swifter resolution time

  • ObjectiveStreamline IT Service Desk for swifter resolution time
  • Key ResultEnhance self-service portal use by 50% to promote faster issue resolution
  • TaskImplement a feedback mechanism on portal usability
  • TaskLaunch a portal awareness campaign to increase visibility
  • TaskDevelop user-friendly navigation for efficient self-service usage
  • Key ResultImplement a new training program to improve technical troubleshooting skills by 30%
  • TaskDevelop comprehensive, skills-focused training program
  • TaskIdentify key areas of technical troubleshooting needing improvement
  • TaskImplement training program and monitor progress
  • Key ResultDecrease average ticket response time by 20%
  • TaskImplement a ticket prioritization system
  • TaskBoost staff levels during peak times
  • TaskTrain support team in effective time management

9. OKR to enhance IT infrastructure and optimize helpdesk processes for improved efficiency

  • ObjectiveEnhance IT infrastructure and optimize helpdesk processes for improved efficiency
  • Key ResultIncrease customer satisfaction rating by 15% by implementing enhanced self-service options
  • TaskMonitor customer satisfaction rating to measure the impact of enhanced self-service options
  • TaskConduct customer research to gather feedback and identify desired self-service features
  • TaskImplement new self-service features based on customer feedback and identified areas of improvement
  • TaskEvaluate current self-service options and identify potential areas of improvement
  • Key ResultAchieve at least 90% compliance with IT security protocols through regular audits and training
  • TaskConduct quarterly audits to assess compliance with IT security protocols
  • TaskAddress any identified non-compliance issues promptly and provide appropriate corrective actions
  • TaskProvide continuous monitoring and feedback to ensure adherence to IT security protocols
  • TaskDevelop and implement regular training programs to educate employees on IT security protocols
  • Key ResultReduce average resolution time by 20% through streamlined helpdesk workflows
  • TaskAnalyze helpdesk data and identify bottlenecks to optimize and streamline workflows for faster resolution
  • TaskConduct regular training sessions for helpdesk staff to improve technical skills and efficiency
  • TaskImplement automated ticket routing system to assign tickets to appropriate support agents
  • TaskDevelop standardized troubleshooting guides and knowledge base articles for common issues
  • Key ResultImprove system availability by 10% through infrastructure upgrades and proactive maintenance
  • TaskDevelop and implement a proactive maintenance plan to prevent potential system failures
  • TaskImplement necessary infrastructure upgrades based on the assessment findings
  • TaskMonitor and analyze system performance regularly to identify any potential issues in advance
  • TaskConduct a thorough infrastructure assessment to identify potential areas for upgrade

10. OKR to enhance the efficiency and stability of the IT infrastructure

  • ObjectiveEnhance the efficiency and stability of the IT infrastructure
  • Key ResultImplement two additional failsafe protocols to boost data recovery speed by 15%
  • TaskDevelop and test two additional failsafe protocols
  • TaskImplement the new protocols to enhance data recovery speed
  • TaskIdentify potential areas for implementing new failsafe protocols
  • Key ResultEnsure 95% of helpdesk requests are resolved within 24 hours
  • TaskMonitor daily reports to assess resolution timelines
  • TaskImplement a high-priority response system for urgent requests
  • TaskTrain helpdesk staff in efficient problem-solving techniques
  • Key ResultReduce system downtime by 20% through proactive maintenance and upgrades
  • TaskImplement a routine schedule for proactive system maintenance
  • TaskMonitor system performance consistently for early issue detection
  • TaskPrioritize timely system upgrades and patches

11. OKR to reduce support requests by 10%

  • ObjectiveReduce support requests by 10%
  • Key ResultIncrease customer support training programs to decrease errors by 3%
  • TaskDevelop comprehensive customer support training modules
  • TaskSchedule regular training sessions for staff
  • TaskMonitor customer service errors to track progress
  • Key ResultImprove FAQ and troubleshooting documentation to decrease inquiry submissions by 3%
  • TaskUpdate, simplify, and reorganize troubleshooting guides for better clarity
  • TaskIdentify prevalent customer inquiries and incorporate responses in FAQ
  • TaskConduct thorough review and analysis of current FAQ and troubleshooting documents
  • Key ResultImplement self-service support options which reduces ticket volume by 4%
  • TaskLaunch an AI-powered chatbot for instant customer queries
  • TaskImplement a user-friendly FAQ section on the website
  • TaskDevelop informative how-to guides for common issues

12. OKR to enhance the efficiency and effectiveness of administrative support

  • ObjectiveEnhance the efficiency and effectiveness of administrative support
  • Key ResultIncrease task completion rate by 30% without compromising on quality
  • TaskImplement productivity tools to streamline workflow and improve efficiency
  • TaskEvaluate, monitor and adjust workload distribution regularly
  • TaskIncorporate regular employee training and skill development
  • Key ResultStreamline workflow by implementing an effective scheduling system
  • TaskEvaluate current workflow for areas of inefficiency
  • TaskImplement selected system and train staff
  • TaskResearch effective scheduling systems
  • Key ResultReduce administrative errors by 20% through improved systems and training
  • TaskRegularly review and update system protocols
  • TaskImplement updated, more intuitive administrative systems
  • TaskConduct comprehensive staff training on new systems

13. OKR to streamline the accounting close process

  • ObjectiveStreamline the accounting close process
  • Key ResultImplement automated accounting software with 100% staff adoption
  • TaskMonitor staff adoption, offer ongoing support
  • TaskSelect user-friendly, comprehensive accounting software
  • TaskTrain staff thoroughly on software usage
  • Key ResultDecrease the monthly closing cycle time by 30%
  • TaskStreamline data collection and management processes
  • TaskImplement automated financial systems for swift transaction processing
  • TaskRegularly review and improve workflow efficiency
  • Key ResultEliminate 50% of identified bottlenecks in the closing process
  • TaskImplement solutions to remove identified bottlenecks
  • TaskIdentify excessive processes contributing to bottlenecks
  • TaskReview and analyze current closing process parameters

14. OKR to enhance physical security capabilities for premise protection

  • ObjectiveEnhance physical security capabilities for premise protection
  • Key ResultTrain 90% of security personnel on new security equipment usage
  • TaskIdentify and list all security personnel requiring training
  • TaskTrack and record training participation and completion
  • TaskSchedule training sessions on new equipment
  • Key ResultImplement surveillance system covering 100% of the premise area
  • TaskTest system thoroughly and adjust as necessary
  • TaskIdentify blind spots and areas requiring camera installation
  • TaskPurchase and install necessary surveillance equipment
  • Key ResultAchieve zero security breaches in the test run of new measures
  • TaskConduct frequent security audits and vulnerability assessments
  • TaskImplement strict access controls and authentication protocols
  • TaskRegularly update and patch all security software and systems

15. OKR to improve efficiency and profitability of lab supply store

  • ObjectiveImprove efficiency and profitability of lab supply store
  • Key ResultIncrease sales revenue by 10% via targeted marketing campaigns
  • Key ResultReduce inventory carrying costs by 15% through improved demand forecasting
  • TaskRegularly monitor and adjust forecasting parameters
  • TaskImplement a more accurate demand forecasting software
  • TaskTrain staff on new demand forecasting methods
  • Key ResultImprove customer satisfaction rate to 90% through enhanced after-sales support
  • TaskImplement a 24/7 customer help desk for addressing after-sales queries
  • TaskLaunch feedback system to evaluate customer's after-sales experience
  • TaskTrain customer support staff in proactive solution-focused service

Best practices for managing your Support Staff OKRs

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide πŸ‘‡

Tip #1: Limit the number of key results

Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability Insights DashboardTability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to the weekly check-ins

Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.

Being able to see trends for your key results will also keep yourself honest.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

Best way to track your Support Staff OKRs

The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, once you get comfortable you can graduate to a proper OKRs-tracking tool.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Support Staff OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

Create more examples in our app

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