9 customisable OKR examples for NPS
What are NPS OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.
We have a collection of OKRs examples for NPS to give you some inspiration. You can use any of the templates below as a starting point for your OKRs.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own NPS OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Feel free to explore our tools:
- Use our free OKR generator
- Use Tability, a complete platform to set and track OKRs and initiatives, including a GPT-4 powered goal generator
Our customisable NPS OKRs examples
We've added many examples of NPS Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.
Hope you'll find this helpful!
1. OKRs to improve Advisory NPS through baseline measurement and analysis
Improve Advisory NPS through baseline measurement and analysis
Develop and implement targeted improvement strategies based on Advisory NPS insights
Implement the planned improvement strategies systematically
Analyze Advisory NPS feedback to identify areas for improvement
Develop strategies to address identified weaknesses
Conduct customer satisfaction survey to gather Advisory NPS data
Develop a comprehensive customer satisfaction survey
Send survey to existing advisory customers
Analyze survey results for NPS data
Analyze and compare Advisory NPS scores across different customer segments
Analyze Advisory NPS scores for each segment
Categorize customers into different segments
Compare NPS scores across all segments
2. OKRs to land and expand through product stickiness
Land and expand through product stickiness
Reduce churn rate by 50%
Double our ARPC(Average revenue per customer)
Increase NPS rating by 10
Improve results of Onboarding survey by 25%
3. OKRs to improve customer satisfaction
Achieve next level customer love ❤️
Get 15 new 5-star ratings on G2 Crowd
Reach out to users high NPS feedback asking for review
Reduce the number of weekly support tickets by 50%
Create a self serve documentation portal
Improve the NPS score from 12 to 20
Create a list of 15 highly requested features to implement
4. OKRs to enhance NPS for improved user engagement and risk identification
Enhance NPS for improved user engagement and risk identification
Implement 2 new user engagement strategies based on NPS feedback evaluation
Analyze NPS feedback to identify areas needing improvement
Develop two new user engagement strategies
Implement and test new strategies
Increase NPS response rate by 20% through personalized, engaging survey communication
Customize survey wording to reflect individual customer experiences
Train the team on engagement and personalized communication techniques
Implement engaging, visually appealing survey designs
Conduct detailed analysis of 25% more low-scoring NPS responses for risk identification
Conduct thorough analysis on these responses
Identify potential risks from these analyses
Identify 25% more low-scoring NPS responses
5. OKRs to turn users into true fans
Turn our users into true fans
Increase usage rate per account from 40% to 70%
Publish best practice guides to help onboard new users
Interview 20 customers to understand what's missing for full rollout
Create drip feed to keep users engage with the product
Improve NPS score from 25 to 50
Run UX debt sprint to polish the existing UI
Schedule 20 customer interviews to understand gaps in features
Increase our G2 Review score from 4.2 to 4.8
Read existing reviews and summarize improvement requests
Tackle top 5 issues mentioned by users
6. OKRs to boost CSAT, CES, and NPS scores via chat channel
Boost CSAT, CES, and NPS scores via chat channel
Increase CSAT score by 15% through improving chat-response efficiency
Regularly analyze chat data to identify bottlenecks
Train customer service reps for faster issue resolution
Implement a chatbot for instant, accurate responses to common queries
Achieve a 20% rise in NPS score by refining chat support quality
Regularly review and update chat scripts for clarity
Implement chat support training on customer service skills
Introduce a quality assurance process for chat interactions
Decrease CES by 10% by enhancing chat interface usability
Simplify chat interface design for seamless navigation
Improve response speed within the chat interface
Provide clear instructions and tooltips on chat features
7. OKRs to create a successful MVP
Create a successful MVP
Our NPS is above 40 with early adopters
Identify and solve top 5 improvement requests
Sign up for Wootric to get NPS feedback
Our 8-week retention rate is above 30%
60% of users complete their onboarding process
8. OKRs to achieve higher NPS and CSAT ratings
Achieve higher NPS and CSAT ratings
Provide training for customer service team to improve problem-solving and communication skills
Schedule and administer training sessions
Identify the skill gaps among the customer service team members
Find or develop a suitable training programme
Implement a feedback system to address customer concerns proactively
Train staff on handling and implementing feedback
Develop a user-friendly online platform for customer feedback
Regularly review and address customer feedback
Increase customer satisfaction by 10% through optimizing service processes
Implement customer feedback system for service improvement suggestions
Conduct staff training on customer relations and service efficiency
Streamline service processes to minimize customer waiting times
9. OKRs to increase Internal Customer NPS
Increase Internal Customer NPS
Implement at least two new initiatives to enhance internal customer experience
Develop a comprehensive internal knowledge base to streamline information access and retrieval
Create a dedicated internal customer support team to provide timely assistance
Implement regular training sessions to enhance communication and problem-solving skills
Conduct a survey to gather feedback and identify areas for improvement
Achieve a 10% increase in internal customer NPS score
Conduct a survey to identify pain points and areas for improvement
Regularly communicate updates on actions taken based on customer feedback
Provide training to employees to improve customer service skills
Implement feedback loops to address customer concerns and gather suggestions
Reduce internal customer complaints by 20% through proactive resolution and improved service
Streamline processes and ensure effective coordination among different departments
Implement a feedback system to identify potential issues and address them promptly
Conduct regular training sessions to improve communication and problem-solving skills
Establish quality control measures to track and monitor customer satisfaction levels
Increase internal customer satisfaction survey participation rate by 15%
Conduct regular meetings to communicate the importance of survey participation to employees
Offer an incentive or reward for employees who actively participate in the survey
Send personalized email reminders to employees to complete internal customer satisfaction survey
Simplify the survey process by making it easily accessible and user-friendly
NPS OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/tability-insights-board.e70f9466.png)
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/checkins-graph.b2aec458.png)
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your NPS OKRs in a strategy map
Quarterly OKRs should have weekly updates to get all the benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
![A strategy map in Tability](https://tability-templates-v2.vercel.app/_next/static/media/tability_strategy_map.2ad25843.png)
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More NPS OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to enhance subordinate accuracy in task handling
OKRs to establish monitor arm distribution via furniture dealers
OKRs to enhance skills to become a proficient Shopify app developer
OKRs to establish and publicize a Health & Safety Newsletter for awareness
OKRs to streamline the process for completing monthly billing in a timely manner
OKRs to develop a compelling game that engages and captivates players
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
Create more examples in our app
You can use Tability to create OKRs with AI – and keep yourself accountable 👀
Tability is a unique goal-tracking platform built to save hours at work and help teams stay on top of their goals.
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